Authorized service provider non-delivery after the dead-line

My ipod touch had no audio at phone input and there was times that it didnt charge, so I sent it to assistance to repair. They said since it was sealed it dont get repaired in an authorized provider, so Apple will give me new one. The gave me a 30 days due for my device to arrive, but it has past 40 days already and they dont even know when it could happen. Do Apple have an email or other contact to cases like that?

What does the Apple Authorized Service Provider say?
To contact Apple see:
http://www.apple.com/contact/
You will have the change the country by clcking one the American flag in the lower right if not in USA.

Similar Messages

  • The authorized service provider send me home with an exploding machine

    I wish the Apple shop over here in Hong Kong opened earlier. I had to deal with the "Authorized" service provider WahFung to try fixing my MBA. Then I was send home with the MBA "repaired" but turned out to have a potential of exploding!
    Here is what happened. My MBA had a power failure and needed a board replacement costing me over $400US at this WahFung service provider in Hong Kong. They "fixed" it by showing me that the little light on the MagSafe connecter lights up and rushed me to sign the receipt and send me home. After taking it home, I found that the whole keyboard was lifted up and the MBA doesn't even close properly! So I took it back to WahFung and ask them why. They said the battery has swollen up and you shouldn't turn on the machine as it might explode! I mean WHAT? so you send me home strapped with a bomb? Ok fine, then fix it up. They said no, you signed for it already and it is not our fault! OK, so thanks I paid $400 for you to mess up my machine and put me in risk. The only thing they said they would do is to contact Apple and see if Apple would replace the battery. (Fine I did hear about there is a replacement service for batteries of this problem of the same age machines) Now it has been about 8 weeks, no one is giving me any feedback. I don't even know if they did contact Apple. They still have the machine.
    Has anybody had similar problems on the service and/or the battery of the MBA?
    Now the Hong Kong Consumer Councel has also contact them and will bring them to court if we cannot settle. That will get me into a lot of time and money commitment having already spent over $400 dollars and hrs of waiting for them to pick up the phone. I have been a long time loyal user of Apple's product since the first Macintosh. Please please don't let these non-Apple people ruin you. If we do lose the court case, there will be media covering the story, I don't want Apple to get involved.
    Steve, I wish you were here, what would you have done?

    skyuen9 wrote:
    If we do lose the court case, there will be media covering the story, I don't want Apple to get involved.
    Is the news really that slow in your country that the news would broadcast a story about one persons negative experience with Apple?
    Steve, I wish you were here, what would you have done?
    Don't ask a rhetorical question towards the recently deceased co-founder of Apple, it is insensitive.  Tim Cook is the new CEO, he replaced Steve Jobs before his passing.  Feel free to mention his name from now on.
    With that said, I hope you recieve a favorable outcome.

  • How to fix this error "this iPad is not able to complete the activation process. Please press Home and start over. If the issue persists, please visit your nearest Apple Store or Authorized service provider for more information or replacement"?

    How to fix this error "this iPad is not able to complete the activation process. Please press Home and start over. If the issue persists, please visit your nearest Apple Store or Authorized service provider for more information or replacement"? When I plugged in my iPad this popped up!

    Hi csreddy, 
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    http://support.apple.com/en-us/HT204204
    Update your device using iTunes
    If you can’t update wirelessly, or if you want to update with iTunes, follow these steps:
    Install the latest version of iTunes on your computer.
    Plug in your device to your computer.
    In iTunes, select your device.
    In the Summary pane, click Check for Update. 
    Click Download and Update.
    If you don't have enough free space to update using iTunes, you'll need to delete content manually from your device.
    Find out what to do if you get other error messages while updating your device.
    Last Modified: Jan 12, 2015
    Apple - Find Locations
    https://locate.apple.com
    Contact Apple for support and service - Apple Support
    http://support.apple.com/en-us/HT201232
    Regards,
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  • I need to complain about iPad 3 i bought only 3 months but have to go to repair 2 times.  Poor services, dirty, not response staffs of APPLE AUTHORIZED SERVICE PROVIDER

    I bought iPad 3 on dated August 19, 2012
    It has a problem when using, happending 3 times already.
    1st problem - while using this ipad 3, it suddenltly shut down and show apple logo.  after reopen, found all application loaded have gone.
    2nd problem - the same issued, but can't re-open or reboot.  I have go to your dirty authorized service provider on dated October 15th, 2012.  after 4 days passed, they said will call me for updated but no any response.  I need to call your service provider myself asking the status.  They said have already been reboot with Itune and can't found any problem. I can take it back and said that They have try my device with using out of battery.  I need to charge after get it back myself.  THIS IS APPLE AUTHORIZED SERVICE PROVIDER.
    This is Macintosh Center Co.,Ltd.  APPLE AUTHORIZED SERVICE PROVIDER
    149/4 Modern Home Tower, Nonsee Road, Bangkok10120
    Staff name : Tan 
    I have called to Apple Suppor Call Center (as understand located in Singapore) report and advise our iPad problem and poor service.
    #001 800 441 2904 Mr. Charlie and Mr. Thawatchai 2 staffs have received my comment/complaint and full understand of this story and situation.
    Yesterday Noverber 12th, 2010 - the 3rd problem happend again - it more worse.  the screen show photo the USB line need to connect to iTunes.
    I have no choice need to go back to that poor APPLE AUTHORIZED SERVICE PROVIDER again as they have my story record. Same thing, they said need to check and reboot.
    IN 3 MONTHS HAVE TO REPAIR AT SERVICE PROVIDER. 
    REBOOT IF PROBLEM CAN GO BACK TO THEM --- PROBLEM  ---  REBOOT ---- AGAIN AND AGAIN.
    THIS IS 28,000- BAHT UP DEVICE BRAND APPLE. 
    MOST IMPORTANT : YOUR IMPORTANT PHOTOS, VIDEO, MESSAGE, RECORD WILL BE GONE. 
    THEY SAID WE NEED TO BACK UP FREQUENTLY WHEN USE ALL APPLE DEVICES NO MATTER ; iPhone or iPad.
    I have iPhone 1st Gen, iPhone 4th Gen, iPad 1, iPad 2, iPad 3 and new iPod 5 for my family.
    Now I thought that Samsung is my new choice and as per from my friend suggestion.  It a lot of best service from there.
    If anyone have the same case as me...Please raise it up...

    Phatara, this is a iPad user forum. There's no one here from Apple.
    You need to contact Apple:
    http://www.apple.com/contact/

  • Ordering parts through an AppleCare authorized service provider?

    My MacBook Pro has been freezing several times per hour for the last few weeks. I called Apple and they confirmed the hard drive is failing and needs replacement. Since I have AppleCare through mid-2012 but am currently traveling abroad, they recommended an authorized service provider in Thailand for me to take my MBP to for repair.
    However, the place they sent me to wanted to either:
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    or
    2) charge me almost $200 for a deposit that would be refunded when I returned after the part came in (note that this is more than the actual hard drive is even worth).
    Both of these options seemed unacceptable to me -- I work from the road so I need my laptop (it's not completely unusable yet), and I shouldn't need to pay anything since this is covered by AppleCare. I repeatedly asked if they could order the part and call me when it came in (and I would bring the laptop in same day for them), but they refused to do this without a deposit.
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    Call AppleCare and explain what happened.

  • Reporting Authorized Service Provider

    Does anyone knows if there´s a place were I can report a bad Authorized Service Provider?
    Apple´s official service it's supposed to be the best, but this happened to me yesterday:
    I bought a new iMac Intel, 20". After a couple of months of use, the finder began to react a little slow, so I restarted from my CD.
    The CD doesn´t works. My mac can´t boot from CD, so I went to the Apple Authorized Service Provider where I initially bought the computer.
    The initial diagnostic was that someone swichted the CD, so I have a different one, but no the appropiate for this iMac. Anyway, they told me the computer must be in observation for a couple of days to check the internal CD unit. Then they gave me a receipt.
    To my amusement, the receipt said it was a "G5 iMac" model, with scratches on it's surface and it's original install CD's. Then I protested for two reasons: the computer it's supposed to be brand new, no scratches at all were visible anywere. The second one it was 'cause it was an Intel mac, not a G5. But they insisted the computer's processor's was really a G5. This discussion lasted for about ten minutes. The final settlement it was that the computer will be registered as an "early 2006 model", with no mention at all of the type of processors or memory, but they insisted that the receipt should contain "tiny scratches" anyway, or won't be repaired.
    When I protested, they told me they don't have any obligation to repair a computer without serial number. I didn't know anything about this, but they told me all iMacs have a little plaque at the bottom of it's base with their serial number. Mine didn't have any, and no signs of damage of scratches in this place, just a little squared empty space. They told me this serial number should match the one registered in the original invoice, the one I received when the original purchase was done.
    And guess what? No serial number was in the invoice too!!!! When I proved to them that they sell me the computer with no serial number at all, I told 'em I will call consumer;s protection bureau and Apple, and then the discussion inmediately ended. They take the computer to service, with just one minor detail: initially they give me the receipt to accept the service in which they described what I gave to them, with no mention of any peripherals at all. After a couple of words, they included the original cables, keyboard and mouse in the list.
    Just one last thing: The phones which appear printed in the original invoice does not exists. Their real phone number it's quite different.
    In resumen: If the computer is new, can the Install CD's be switched? It's true that G5 it's the same as Intel core duo? Can an Authorized Apple Provider sell a computer without serial number?
    So, if this is what you can expect from an Authorized Service Provider, can you imagine what can you expect from anyone else?
    This post was deleted with no further explanations from this forums, so I inmediately spread it across the net. The mail version contains all information, adress and phone number of the Authorized Service Provider, pictures, and all appropiate information to identify him. It's now on a blog and copies were sent to news services.
    Thanks in advance!

    Hi Victor,
    No, an Intel Core Duo iMac is not the same as an iMac G5. However, the iMac G5 (Early 2006) and the Intel iMac are virtually identical to eachother. The way to tell them apart is to look at the bottom of the foot or to turn the computer on, click on the Apple logo and choose "About this Mac". Also, the original disks that came with these units are very different and wouldn't work with eachother.
    I would recommend that you call Apple directly at 1-800-APL-CARE (1-800-275-2273) to let them know about your experience and also to request new disks if you qualify. They should be able to answer most of your questions.
    I hope this helps ya,
    Derek C.

  • If I buy a Mac and iPad online, will I still be able to claim warranty at an Apple Authorized Service Provider?

    If I buy a Mac and iPad online, will I still be able to claim warranty at an Apple Authorized Service Provider?
    I am going to buy a Macbook Pro w/ Retina Display and iPad from www.topbuy.com.au . It's a legit website, but they say the items have topbuy warranties, not apple ones. They say I have to send off my faulty device to them, and they will fix it, but I don't want to do that. I just want to walk into an Apple store, tell them the problem and have a happy ending, like what's supposed to happen. Will I be able to do this?
    Thanks

    Apple warranty is good at any Apple service provider, AASP or store.
    But you seem to be reaching far to defend that "it's a legit website", especially when they seem to be directing you from seeking certified Apple service.
    As the saying goes: If it looks like a duck, and it sound like a duck, it's quackers to bypass an Apple store or Apple online to save a few $$.  Well, something like that.

  • Hi ! I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an Apple's USA e.mail i can use ? Thanks.

    Hi ! I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an Apple's USA e.mail i can use ? Thanks.

    There is a link at the bottom of this page. http://www.apple.com/contact/

  • Good morning. I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an e.mail i can use in Apple USA? Thanks.

    Good morning. I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an Apple's USA e.mail i can use ? Thanks.

    There is a link at the bottom of this page. http://www.apple.com/contact/

  • Should an Apple Authorized Service Provider ask for my personal login password?

    I sent my Macbook Pro to an Apple Authorized Service Provider (AASP) because the computer wasn't turning on. While I was giving my information they asked for my login password in order to be able to install some diagnostic software. I didn't want to gave my personal password because with that you can get passwords that are stored in Keychain.
    They say that they needed so I ended up trusting them, but does Apple allow  AASP to ask for personal passwords?

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
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  • I cannot receive email properly now. When I open mail, it says that is downloading about 1,700 emails. At the very end, it gives me my newest ones. But this takes a long time. I've contacted the Internet service provider and verified all the right setting

    I cannot receive email properly on either my IPad or my IPhone. I have had them for over a year and they have always worked fine. Until three days ago, when they both started acting up. On the IPad, when I open mail, it says it is downloading about 1,700 emails. At the very end, which takes quite a while to get to, I finally get the most recent ones. The IPad is sending emails just fine.
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    My home button isn't working well so i went to my service provider to ask about the problem. They advised me to update my iPhone to iOS 5 but the problem is no matter what i do, there is always an error. What should I do?

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    Thanks in advance.

    Hi
    Welcome to SCN Forum
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