Auto Acknowedge Email in ICSS

Hi.
I want to send an acknowledgement email whenever a user submits an service ticket / complaint saying that we have recieved your email and our agents will get back shortly.
1. Where do you configure this setting.
2. When the agent searches his inbox and makes any update to the above raised complaint / service ticket, we want to send another email to the customer saying that the solution has been posted. Please login to the web and check the solution.
Any help would be appreciated in this regard.

You can use retention policies to delete items from the archive mailbox. See the answer in this post:
http://social.technet.microsoft.com/Forums/exchange/en-US/58913541-12e6-4b3d-9c54-f0211038ba60/archive-mailbox-and-retention
Tony www.activedir.org Blog: www.open-a-socket.com

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After upgrading to Mountain Lion, my Mail no longer works with the auto-complete of email address.
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I use iCloud and everything was great for years. Mail preferences is set to Auto-Complete email address from my Contacts.
Not sure how the problem started, but I launched Mail on a 2nd computer - on the same iCloud.
Shortly after I did that, my 1st Mac no longer auto-completes email. I'm unsure if that is what set off the problem.
Also, I 'did' read Tom Nelson's article which did not work since it's not an 'alias' problem:
http://macs.about.com/od/MacTroubleshootingTips/qt/What-To-Do-When-Mountain-Lion -Mail-Fails-To-Auto-Complete-Email-Addresses.htm
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I had the same issue. After reading this solution I started poking around in the Container folder and found that there was a symlink for AddressBook that was messed up which was causing the problem. In ~/Library/Containers/com.apple.mail/Data/Library/Application Support I ran:
$ cd ~/Library/Containers/com.apple.mail/Data/Library/Application\ Support
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AddressBook -> ??/???7??ʪ?????VT???;??\G[?:??:??????T?_Ү??
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Need Help! have an issue from my auto response email, it showing the "MIME This is a multi-part message in MIME format. " and the signature message disappeared.

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Hi msnyder1112,
Thank you for posting in MSDN forum.
Since this issue is related to the VB.NET, so we will move this case to VB forum:
https://social.msdn.microsoft.com/Forums/vstudio/en-US/home?forum=vbgeneral , you will get better support.
Thanks for your understanding.
Best Regards,
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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All -
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Message was edited by: thesunnyape
Message was edited by: thesunnyape

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Auto Acknowedge Email in ICSS

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