Auto-Acknowledgement of Alarms

Hi,
I have installed SunMC 3.5.1b in my server.
I would like to acknowledge the alarms after every notification automatically.
Base on the user guide, all i need to do is to choose the alarm tab and configure it to "clear" in the event of any alarms.
However, when i tried to change the action to "clear" instead of email or script, I can't seem to save my configuration changes.
Therefore, I tried to change the action to "email" and saved it. It works ok for "email" but not for "clear".
What is going on?
How can i achieve my auto-acknowledgement?
Any help would be appreciated.
Thanks in advance
regards
Daryl

Hi Daryl,
I would like to acknowledge the alarms after every
notification automatically.
Base on the user guide, all i need to do is to choose
the alarm tab and configure it to "clear" in the
event of any alarms.First of all, are you sure you want to do this? The end effect would be your SunMC Console would show no coloured alarms... because you ack'd them all. I guess that may be OK if you've already made sure to send out some sort of notification.
However, when i tried to change the action to "clear"
instead of email or script, I can't seem to save my
configuration changes."Clear" in that context isn't an action, it's just a way to remove any email or script actions you've configured. i.e if you were using a script action but decided you didn't want to any more, you'd click clear to remove it.
You can set up universal auto-acknowledge like that in EventAction (http://www.halcyoninc.com/products/EventAction/index.php)
You would setup a script action:
http://www.halcyoninc.com/products/EventAction/help/HALEventAction-add-action-info-script.gif
...that for all alarms instantly calls a script to ack them:
http://www.halcyoninc.com/products/EventAction/help/HALEventAction-remote-acknowledging-h.html
In this case you're just using the remote ack feature locally on the SunMC Server. If you're already forwarding the SunMC alarms someplace else (like another product : Tivoli / Netcool / OpenView / Patrol / [insert_open_source_app_here] etc) then you may as well just use the remote ack feature as intended. So for example if you ack an alarm in Netcool, that ack goes backwards into SunMC and clears it there as well.
I'm getting ahead of myself: I'm not sure what you want to do yet :)
Regards,
[email protected]
http://www.HalcyonInc.com

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