Auto attendant default audio prompt

I want to change tha default call route audio prompt(enter the extension for the person your calling) and (ok dialing) is that possible ?

kindly go through below mentioned blog, please mark as answered.
https://technet.microsoft.com/en-us/library/jj673508(v=exchg.150).aspx

Similar Messages

Auto Switch Default Audio

I do not believe it will happen automatically, you could speed it up using NIRCMD and write a bat file for the user to double click on the desktop to change the audio, but not automatically. Personally id go with a KVM set up unless both screens really are needed to display.

We have an office with a wall mounted TV for meetings and such. The TV is connected via HDMI to the users PC and acts as a mirrored display of their monitor. The monitor has audio output and the TV does as well, currently the TV is set as the default sound device however the user would like the monitor to be the default device while the TV is not on, any suggestions on how to do this?
This topic first appeared in the Spiceworks Community

Final Auto Attendant Prompt

Hi Guys,
I am configuring Exchange Auto Attended (Exchange 2013) and I've managed to get all of my personalized prompts in place but there is one exchange default one that I can't seem to find to disable...It's the one that says
"I couldn't hear you, please say the name of the person you want to contact, or the option you'd like to choose"
That final prompt doesn't sound professional, I am wondering if it's part of some kind of timeout or if it can even be changed.
THanks
Bryan

How have you been disabling them? You can search for the prompt in the <Program Files>\Microsoft\Exchange Server\V15\UnifiedMessaging\Prompts\<language>. They're pretty well named, once I find it, I'll usually
rename it .old and make a copy of the smallest blank one that's in the directory (sort by size) with the same name as the one you want to replace. Of course, you'll have to rinse and repeat on potentially many servers here and watch that it doesn't come
back with a patch, but it's one method.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

Reload Auto Attendant prompts in CME 4.2 without reload

does anyone know of a way i can reload the auto attendant prompts in cme 4.2 without having to reboot the router. I am thinking this has to be possible by reloading a command or 2, not rebooting the router.
so i tftp an .au file over to the router and override the current prompt but i still hear the old prompt until i reboot the router.
Thanks

This is actually a bit of a problem.
IOS do a certain caching on audiofiles on flash so that I've never found a way to force reload. The command supposed to do that is "audio-prompt load " but it doesn't work or sometime it makes the audio totally garbled.

Manage Auto Attendent Prompts from Outside Network

Is it possible to manage, edit, change auto attendant prompts in CME from outside network i.e.: calling in from outside line?
Any help would be greatly appreciated!

Hi Dave Kallweit,
We don't have not a option modify from prompt thru TUI :-).
Regards,
Mohammed Noor

Custom Auto Attendant Prompts through TUI not working for users who migrated from 2010 to 2013

In Exchange 2010, we started using unified messaging and set up Auto Attendants. We setup a admin role/RBAC for people of a security group to be able to update the message on the auto attendants. They have the UMPrompts assigned role. All of this is working
great in 2010. We have now migrated to 2013, and the users who were migrated from 2010 to 2013 can no longer update the messages through TUI. Newly created 2013 users can and are assigned the EXASCT same permission as the users who have been doing this for
well over a year on 2010. When they call the AA and press #,* they are asked to provide their extension, after doing so the system tells them that extension is not correct. and asks for the extension again. Newly created users with the same permissions
get prompted for their PIN and can log in and change the message just fine.
Confirmed Bug? anybody else having this issue?
What would be different for this process between a user who was migrated from a previous version like 2010 compared to a newer user who has only ever existed on 2013?

What if the migrated 2010 users are in the same DB as the system mailbox? I had a similar issue during a migration; http://www.skypeadmin.com/2014/11/10/known-issue-um-automated-attendant-tui-editing-broken-migration/
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

All off-silte call directly goes to Auto Attendant

Hello everyone,
I have an issue with UC520. There is one PSTN line connected to the voice port 0/2/0, All dial out works fine, All off-site calls goes directley to the Auto Attendant, however, interal dial-in works fine, I mean user can dial internal extension properly but not from offsite to insite.
I was wondering if any one can help me.
Here is the partal UC configuration:
=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2014.01.13 13:51:51 =~=~=~=~=~=~=~=~=~=~=~=
sh run
Building configuration...
Current configuration : 31685 bytes
dot11 syslog
dot11 ssid uc520-data
vlan 1
authentication open
dot11 ssid uc520-voice
vlan 100
authentication open
ip source-route
ip cef
ip dhcp relay information trust-all
ip dhcp excluded-address 10.1.1.1 10.1.1.10
ip dhcp excluded-address 192.168.10.1 192.168.10.10
ip dhcp pool phone
network 10.1.1.0 255.255.255.0
default-router 10.1.1.1
option 150 ip 10.1.1.1
ip dhcp pool data
import all
network 192.168.10.0 255.255.255.0
default-router 192.168.10.1
ip name-server 63.203.35.55
ip inspect WAAS flush-timeout 10
ip inspect name SDM_LOW dns
ip inspect name SDM_LOW ftp
ip inspect name SDM_LOW h323
ip inspect name SDM_LOW https
ip inspect name SDM_LOW icmp
ip inspect name SDM_LOW imap
ip inspect name SDM_LOW pop3
ip inspect name SDM_LOW netshow
ip inspect name SDM_LOW rcmd
ip inspect name SDM_LOW realaudio
ip inspect name SDM_LOW rtsp
ip inspect name SDM_LOW esmtp
ip inspect name SDM_LOW sqlnet
ip inspect name SDM_LOW streamworks
ip inspect name SDM_LOW tftp
ip inspect name SDM_LOW tcp
ip inspect name SDM_LOW udp router-traffic
ip inspect name SDM_LOW vdolive
no ipv6 cef
multilink bundle-name authenticated
stcapp ccm-group 1
stcapp
stcapp feature access-code
stcapp supplementary-services
port 0/0/0
fallback-dn 301
port 0/0/1
fallback-dn 302
port 0/0/2
fallback-dn 303
port 0/0/3
fallback-dn 304
trunk group ALL_BRI
translation-profile outgoing PROFILE_ALL_BRI
voice call send-alert
voice rtp send-recv
voice service voip
sip
no update-callerid
voice class codec 1
codec preference 2 g729r8
voice class custom-cptone CCAjointone
dualtone conference
frequency 600 900
cadence 300 150 300 100 300 50
voice class custom-cptone CCAleavetone
dualtone conference
frequency 400 800
cadence 400 50 200 50 200 50
voice register global
max-dn 56
max-pool 14
voice translation-rule 4
rule 15 /^...$/ /0354434848/
voice translation-rule 1000
rule 1 /.*/ //
voice translation-rule 1111
voice translation-rule 1112
rule 1 /^0/ /*/
voice translation-rule 2222
voice translation-profile CALLER_ID_TRANSLATION_PROFILE
translate calling 1111
voice translation-profile CallBlocking
translate called 2222
voice translation-profile OUTGOING_TRANSLATION_PROFILE
translate called 1112
voice translation-profile PROFILE_ALL_BRI
translate calling 4
voice translation-profile nondialable
translate called 1000
voice-card 0
dspfarm
dsp services dspfarm
license udi pid UC520W-8U-2BRI-K9 sn FHK131827A2
archive
log config
logging enable
logging size 600
hidekeys
username cisco privilege 15 secret 5 $1$TC0B$LXMORw4u1vQpD/2eJdN4W1
username admin privilege 15 password 0 admin
username parham privilege 15 password 0 parham
ip tftp source-interface Loopback0
translation-rule 22
bridge irb
interface Loopback0
description $FW_INSIDE$
ip address 10.1.10.2 255.255.255.252
ip access-group 101 in
ip nat inside
ip virtual-reassembly in
interface FastEthernet0/0
description $FW_OUTSIDE$
ip address dhcp
ip access-group 104 in
ip nat outside
ip inspect SDM_LOW out
ip virtual-reassembly in
duplex auto
speed auto
interface Integrated-Service-Engine0/0
description cue is initialized with default IMAP group
ip unnumbered Loopback0
ip nat inside
ip virtual-reassembly in
service-module ip address 10.1.10.1 255.255.255.252
service-module ip default-gateway 10.1.10.2
interface FastEthernet0/1/0
switchport voice vlan 100
no ip address
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/1
switchport voice vlan 100
no ip address
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/2
switchport voice vlan 100
no ip address
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/3
switchport voice vlan 100
no ip address
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/4
switchport voice vlan 100
no ip address
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/5
switchport voice vlan 100
no ip address
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/6
switchport voice vlan 100
no ip address
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/7
switchport voice vlan 100
no ip address
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/8
switchport mode trunk
no ip address
macro description cisco-switch
interface BRI0/1/0
no ip address
isdn point-to-point-setup
isdn incoming-voice voice
isdn sending-complete
interface BRI0/1/1
no ip address
isdn point-to-point-setup
isdn incoming-voice voice
isdn sending-complete
interface Dot11Radio0/5/0
no ip address
ssid uc520-data
ssid uc520-voice
speed basic-1.0 basic-2.0 basic-5.5 6.0 9.0 basic-11.0 12.0 18.0 24.0 36.0 48.0 54.0
station-role root
interface Dot11Radio0/5/0.1
encapsulation dot1Q 1 native
bridge-group 1
bridge-group 1 subscriber-loop-control
bridge-group 1 spanning-disabled
bridge-group 1 block-unknown-source
no bridge-group 1 source-learning
no bridge-group 1 unicast-flooding
interface Dot11Radio0/5/0.100
encapsulation dot1Q 100
bridge-group 100
bridge-group 100 subscriber-loop-control
bridge-group 100 spanning-disabled
bridge-group 100 block-unknown-source
no bridge-group 100 source-learning
no bridge-group 100 unicast-flooding
interface Vlan1
no ip address
bridge-group 1
bridge-group 1 spanning-disabled
interface Vlan100
no ip address
bridge-group 100
bridge-group 100 spanning-disabled
interface BVI1
description $FW_INSIDE$
ip address 192.168.10.1 255.255.255.0
ip access-group 102 in
ip nat inside
ip virtual-reassembly in
interface BVI100
description $FW_INSIDE$
ip address 10.1.1.1 255.255.255.0
ip access-group 103 in
ip nat inside
ip virtual-reassembly in
ip forward-protocol nd
ip http server
ip http authentication local
ip http secure-server
ip http path flash:/gui
ip nat inside source list 1 interface FastEthernet0/0 overload
ip route 10.1.10.1 255.255.255.255 Integrated-Service-Engine0/0
control-plane
bridge 1 route ip
bridge 100 route ip
voice-port 0/0/0
cptone AU
voice-port 0/0/1
cptone AU
voice-port 0/0/2
cptone AU
voice-port 0/0/3
cptone AU
voice-port 0/1/0
cptone AU
voice-port 0/1/1
cptone AU
voice-port 0/2/0
translate calling 1112
connection plar opx 398
description Configured by CCA 4 FXO-0/2/0-Custom-AA
caller-id enable
voice-port 0/2/1
connection plar opx 398
description Configured by CCA 4 FXO-0/2/1-Custom-AA
caller-id enable
voice-port 0/2/2
connection plar opx 398
description Configured by CCA 4 FXO-0/2/2-Custom-AA
caller-id enable
voice-port 0/2/3
connection plar opx 398
description Configured by CCA 4 FXO-0/2/3-Custom-AA
caller-id enable
voice-port 0/4/0
auto-cut-through
signal immediate
input gain auto-control -15
description Music On Hold Port
sccp local Loopback0
sccp ccm 10.1.1.1 identifier 1 version 4.0
sccp
sccp ccm group 1
associate ccm 1 priority 1
associate profile 1 register confprof1
dspfarm profile 1 conference
description DO NOT MODIFY, active CCA conference profile - CCA2.0 codec711
codec g711alaw
codec g711ulaw
maximum conference-participants 32
maximum sessions 2
associate application SCCP
dial-peer voice 2000 voip
description ** cue voicemail pilot number **
destination-pattern 300
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay rtp-nte
no vad
dial-peer voice 2001 voip
description ** cue auto attendant number **
translation-profile outgoing PSTN_CallForwarding
destination-pattern 398
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay rtp-nte
no vad
dial-peer voice 2012 voip
description ** cue prompt manager number **
translation-profile outgoing PSTN_CallForwarding
destination-pattern 739
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay rtp-nte
no vad
dial-peer voice 90 pots
description AU-Mobile
preference 1
destination-pattern 04........
port 0/2/0
forward-digits all
no sip-register
dial-peer voice 68 pots
description NSW Number
preference 1
destination-pattern 02........
port 0/2/0
forward-digits all
no sip-register
dial-peer voice 69 pots
description TAS Number
preference 1
destination-pattern 03........
port 0/2/0
forward-digits all
no sip-register
dial-peer voice 70 pots
description WA-SA-NT number
preference 1
destination-pattern 08........
port 0/2/0
forward-digits all
no sip-register
dial-peer voice 72 pots
description QA-number
preference 1
destination-pattern 07........
port 0/2/0
forward-digits all
no sip-register
dial-peer voice 74 pots
description International number
preference 1
destination-pattern 0011T
port 0/2/0
forward-digits all
no sip-register
dial-peer voice 30 pots
description Australia-1800
preference 1
destination-pattern 1800......
port 0/2/0
forward-digits all
no sip-register
dial-peer voice 31 pots
description Australia-1300
preference 1
destination-pattern 1300......
port 0/2/0
forward-digits all
no sip-register
dial-peer voice 32 pots
description 13 Australia
preference 5
destination-pattern 13....
port 0/2/0
forward-digits all
dial-peer voice 67 pots
description mel-number
preference 1
destination-pattern 9.......
port 0/2/0
forward-digits all
no sip-register
dial-peer voice 75 pots
description mel-Number
preference 1
destination-pattern 8.......
port 0/2/0
forward-digits all
no sip-register
dial-peer voice 76 pots
description VIC number
preference 1
destination-pattern 5.......
port 0/2/0
forward-digits all
no sip-register
dial-peer voice 33 pots
description Emergency NUmber
preference 1
destination-pattern 0000
port 0/2/0
forward-digits all
no sip-register
no dial-peer outbound status-check pots
telephony-service
sdspfarm conference mute-on 111 mute-off 222
sdspfarm units 5
sdspfarm tag 1 confprof1
conference hardware
video
max-ephones 14
max-dn 56
ip source-address 10.1.1.1 port 2000
max-redirect 20
auto assign 1 to 1 type bri
calling-number initiator
service phone videoCapability 1
service phone webAccess 0
service dnis overlay
service dnis dir-lookup
timeouts interdigit 7
system message UC520
url services http://10.1.10.1/voiceview/common/login.do
url authentication http://10.1.10.1/CCMCIP/authenticate.asp
load 7906 SCCP11.9-2-1S
load 7911 SCCP11.9-2-1S
load 7931 SCCP31.9-1-1SR1S
load 7960-7940 P00308010200
load 521G-524G cp524g-8-1-17
time-zone 48
date-format dd-mm-yy
voicemail 300
max-conferences 8 gain -6
call-forward pattern .T
call-forward system redirecting-expanded
hunt-group logout HLog
multicast moh 239.10.16.16 port 2000
web admin system name cisco secret 5 $1$NPt8$6I2moMN32fQoz083VCFm90
dn-webedit
time-webedit
transfer-system full-consult dss
transfer-pattern 0.T
transfer-pattern .T
secondary-dialtone 0
night-service day Sun 17:00 09:00
night-service day Mon 17:00 09:00
night-service day Tue 17:00 09:00
night-service day Wed 17:00 09:00
night-service day Thu 17:00 09:00
night-service day Fri 17:00 09:00
night-service day Sat 17:00 09:00
create cnf-files version-stamp 7960 Dec 23 2013 10:55:20
ephone-template 15
softkeys remote-in-use Newcall
softkeys idle Redial Newcall Cfwdall Pickup Gpickup Dnd HLog Login
softkeys seized Cfwdall Endcall Redial Pickup Meetme Gpickup Callback
softkeys connected Hold Endcall Trnsfer Confrn ConfList RmLstC Acct Park Select Join
button-layout 7931 2
ephone-template 16
softkeys remote-in-use Newcall
softkeys idle Redial Newcall Cfwdall Pickup Gpickup Dnd HLog Login
softkeys seized Cfwdall Endcall Redial Pickup Meetme Gpickup Callback
softkeys connected Hold Endcall Trnsfer Confrn ConfList RmLstC Acct Park Select Join
ephone-template 17
softkeys remote-in-use CBarge Newcall
softkeys idle Redial Newcall Cfwdall Pickup Gpickup Dnd HLog Login
softkeys seized Cfwdall Endcall Redial Pickup Meetme Gpickup Callback
softkeys connected Hold Endcall Trnsfer Confrn ConfList RmLstC Acct Park Select Join
ephone-template 18
softkeys remote-in-use CBarge Newcall
softkeys idle Redial Newcall Cfwdall Pickup Gpickup Dnd HLog Login
softkeys seized Cfwdall Endcall Redial Pickup Meetme Gpickup Callback
softkeys connected Hold Endcall Trnsfer Confrn ConfList RmLstC Acct Park Select Join
button-layout 7931 2
ephone-dn 5 dual-line
number 301 no-reg primary
label 301
description PhoneA Analog
name PhoneA Analog
ephone-dn 6 dual-line
number 302 no-reg primary
label 302
description PhoneB Analog
name PhoneB Analog
ephone-dn 7 dual-line
number 303 no-reg primary
label 303
description PhoneC Analog
name PhoneC Analog
ephone-dn 8 dual-line
number 304 no-reg primary
label 304
description PhoneD Analog
name PhoneD Analog
ephone-dn 9
number BCD no-reg primary
description MoH
moh out-call ABC
ephone-dn 10 dual-line
number 201 no-reg primary
pickup-group 1
label 201
description Extension 201
name Receptionist Receptionist
mobility
call-forward busy 300
call-forward noan 300 timeout 20
ephone-dn 11 dual-line
number 207 no-reg primary
label 207
description Extension 207
name None None
ephone-dn 12 dual-line
call-waiting ring
number 203 no-reg primary
pickup-group 1
label 203
description Extension 203
name Peter Steve
call-forward busy 300
call-forward noan 300 timeout 15
huntstop channel
ephone-dn 13 dual-line
call-waiting ring
number 204 no-reg primary
pickup-group 1
label 204
description Extension 204
name Tim OConnor
call-forward busy 300
call-forward noan 300 timeout 20
huntstop channel
ephone-dn 14 dual-line
number 205 no-reg primary
pickup-group 1
label 205
description 205
name 205
ephone-dn 15 dual-line
number 206 no-reg primary
pickup-group 1
label 206
description 206
name 206
ephone-dn 16 dual-line
call-waiting ring
number 202 no-reg primary
pickup-group 1
label 202
description Extension 202
name David Holmes
call-forward busy 300
call-forward noan 300 timeout 15
huntstop channel
ephone-dn 17 dual-line
number 208 no-reg primary
label 208
description 208
name 208
ephone-dn 18 dual-line
number 209 no-reg primary
label 209
description 209
name 209
ephone-dn 19 dual-line
number 210 no-reg primary
label 210
description 210
name 210
ephone-dn 43 octo-line
number 771 no-reg primary
conference meetme
preference 3
ephone-dn 44 octo-line
number 771 no-reg primary
conference meetme
preference 2
no huntstop
ephone-dn 45 octo-line
number 771 no-reg primary
conference meetme
preference 1
no huntstop
ephone-dn 46 octo-line
number 771 no-reg primary
conference meetme
no huntstop
ephone-dn 49 octo-line
number C001 no-reg primary
conference ad-hoc
preference 3
ephone-dn 50 octo-line
number C001 no-reg primary
conference ad-hoc
preference 2
no huntstop
ephone-dn 51 octo-line
number C001 no-reg primary
conference ad-hoc
preference 1
no huntstop
ephone-dn 52 octo-line
number C001 no-reg primary
conference ad-hoc
no huntstop
ephone-dn 55
number A801... no-reg primary
mwi off
ephone-dn 56
number A800... no-reg primary
mwi on
ephone 1
device-security-mode none
mac-address 4142.4DB8.0000
ephone-template 16
max-calls-per-button 2
type anl
button 1:5
ephone 2
device-security-mode none
mac-address 4142.4DB8.0001
ephone-template 16
max-calls-per-button 2
type anl
button 1:6
ephone 3
device-security-mode none
mac-address 4142.4DB8.0002
ephone-template 16
max-calls-per-button 2
type anl
button 1:7
ephone 4
device-security-mode none
mac-address 4142.4DB8.0003
ephone-template 16
max-calls-per-button 2
type anl
button 1:8
ephone 5
device-security-mode none
mac-address 0024.97AA.E811
ephone-template 15
max-calls-per-button 2
username "Receptionist" password receptionist
type 7931
button 1:10
--More-- !
ephone 6
device-security-mode none
mac-address 0024.C4FC.4013
ephone-template 16
username "None"
type 7911
button 1:11
ephone 7
device-security-mode none
video
mac-address 000F.34FA.168B
ephone-template 16
username "steve" password petersteve
speed-dial 1 xxx label "Peter - Home"
speed-dial 2 xxx label "David - Mobile"
speed-dial 3 xxx label "Tim - Mobile AUS"
speed-dial 4 xxx label "Tim - Mobile USA"
type 7960
button 1:12
ephone 8
device-security-mode none
video
mac-address A40C.C394.B1F0
ephone-template 16
username "tim" password timoconnor
speed-dial 1 xxx label "David - Mobile"
speed-dial 2 xxx label "Peter - Mobile"
speed-dial 3 xxx label "Clare - Mobile"
type 7911
button 1:13
ephone 9
device-security-mode none
mac-address 0024.C4FC.5425
ephone-template 16
type 7911
button 1:14
ephone 10
device-security-mode none
mac-address 0024.C4FD.E27C
ephone-template 16
type 7911
button 1:15
ephone 11
device-security-mode none
video
mac-address 0007.5098.1AB6
ephone-template 16
username "holmes" password davidholmes
speed-dial 1 xx label "David - Home"
speed-dial 2 xxxl abel "Sue - Mobile"
speed-dial 3 xxx label "Peter - Mobile"
speed-dial 4 xxx label "Tim - Mobile USA"
speed-dial 5 xxx label "Tim - Mobile AUS"
type 7960
button 1:16
ephone-hunt 1 sequential
pilot 501
list 202, 203, 204
final 300
timeout 8, 8, 8
no-reg pilot
statistics collect
description Sales
alias exec cca_vm_notification schedule from_time=00 to_time=24
banner login ^CCisco Configuration Assistant. Version: 3.2 (3). Fri Nov 15 22:54:23 EST 2013^C
line con 0
no modem enable
line aux 0
line 2
no activation-character
no exec
transport preferred none
transport input all
line vty 0 4
transport input all
line vty 5 100
transport input all
ntp master
end
UC520#

I was configure custom disconnect tone refer to this site:
http://ciscoflair.blogspot.com/2009/05/cisco-fxo-disconnect-issue.html
And the tone is in the attachment, and the custom disconnect tone configuration like below:
voice class custom-cptone Disconnect
dualtone disconnect
frequency 420 420
cadence 251 255 245 250 249 250 250 250
and the port configuration was like below:
voice-port 0/1/2
supervisory disconnect dualtone mid-call
supervisory custom-cptone Disconnect
cptone NL
timeouts interdigit 4
timeouts call-disconnect 5
timeouts wait-release 5
timing hookflash-out 500
connection plar 334
impedance complex2
caller-id enable
caller-id alerting line-reversal
caller-id alerting dsp-pre-allocate
but it was not working and the phone still ringing after the PSTN caller disconnect.
but i was read about "dualtone-detect-params", and i was add the below command and i do not understand it, but it was solve hte problem:
voice class dualtone-detect-params 1
freq-max-deviation 20
cadence-variation 50
so what it is and how to determine this parameters.

SRST Auto Attendent

Hello,
I followed the below procedure to setup auto attendent during SRST.
http://angryciscoguy.com/jello/auto-attendant-on-srstcme-gateway-without-cue/
Can anyone help with the audio files. Is there any place where I can get the suitable audio files.
Thanks in advance
Ajey Shetty

Hi.
You can record your prompts and than convert them in au format with many converters available online.
Itunes can also do that.
HTH
Regards
Carlo
Sent from Cisco Technical Support iPhone App

SPA9000 Auto Attendant busy

If anyone has some constructive words of advice on this issue, I would greatly appreciate them. I have come to a road block on this one issue with my SPA9000. It seems that after changing my scripts and messages my Auto Attendant is no longer available, it just gives a busy signal. So inbound callers get a busy signal, since its set to go to "aa" on inbound calls. I've done lots of things to try to pin point the issue including rolling back to a previous configuration(scripts etc.), and the only consistent thing I've noticed is both Auto Attendant( Directory -> Corporate Directory -> Auto Attendant) and pbx2 are responding with a busy signal. Even after a Factory Reset. When I was setting up my AA messages I did make a mistake and dialed "*72" instead of "****" then 72...(on FXS 2). That is the only possible cause from a human error perspective, that may have caused this issue. I've tried to see what that combination of key strokes may have done but there is no documentation (in my possession) that gives any insight. So if anyone may know where to look or has run into this before could you please point me in the right direction. -Thanks

not sure if this will help but when i ran into an AA problem before this resolved it...not sure why, but here it is anyway...
under the AA parameters of SIP tab enter a value on the Daytime field (For example, start=9:0:0;end=17:0:0 means the start time is 9 AM and the end time is 5 PM. The other hours (5 PM to 9 AM) are considered nighttime hours.)
DayTime AA: Yes (default)
DayTime AA Script: 1 (default)
Also, check if Current AA under Info tab (Auto Attendant Prompt Status ) states Daytime...

CUE Auto Attendant Sample Script into French

Hello,
I'm looking forward a sample script into french (with audio also in french) for Auto Attendant application.
Thanks in advance,
A. Delrue

Hi Markus. Thanks a lot i did not think about this subflow !
I have a warning when associating the script to the application: "Warning: Application created successfully, but might not be fully functional due to internal errors"
And application is not working... Traces on CUE showing:
28375 03/01 10:24:06.463 ACCN APMG 0 UNABLE_INVOKE_APP:Unable to invoke application: Application=App[name=fermeture,type=Cisco Script Application,id=6,desc=fermeture,enabled=true,max=4,valid=false,cfg=[ApplicationConfig[,name=fermeture,id=6,type=Cisco Script Application.description=fermeture,enabled=true,sessions=4,script=SCRIPT[playgreetingxfermbx.aef],access=4,privilege=1,script=SCRIPT[playgreetingxfermbx.aef]]]],Exception=com.cisco.app.InvalidApplicationException: failed to load script; nested exception is:
        com.cisco.script.InvalidScriptException: invalid script: playgreetingxfermbx.aef; error in Play Prompt is: Play Prompt: Invalid Prompt: com.cisco.expression.EmptyExpressionException: no formula entered (line: 1, col: 1); nested exception is:
        com.cisco.expression.EmptyExpressionException: no formula entered (line: 1, col: 1); nested exception is:
        com.cisco.wfapi.WFInvalidWorkflowException: invalid script: playgreetingxfermbx.aef; error in Play Prompt is: Play Prompt: Invalid Prompt: com.cisco.expression.EmptyExpressionException: no formula entered (line: 1, col: 1); nested exception is:
        com.cisco.expression.EmptyExpressionException: no formula entered (line: 1, col: 1)
Any idea ?
Thanks a lot, Julien.

Can you record an auto-attendant greeting from external phone on UC320

Hello, I am wondering if it is possible to record a new auto attendant greeting externally? My customer would like someone to record their gretting for them remotely. Is it possible? Or, can we upload a pre-recorded .wav file into the system?

The 2.2.2 firmware release notes contains the instructions to upload prerecorded auto attendant greetings:
The pdf is located here:
http://relnotes.ciscosbs.com/UC320W_rn_v2-2-2.pdf
Also from an external user can record an updating greeting by dialing into the UC320W and having the AA answer the call. Then dial the Auto Attendant Prompt Recorder extension (default 398) and the user will be prompted to enter the assigned password. After authentication then the caller can record prompts and save and delete them.

New UM Cert only half works? Lost voice mail, kept Auto Attendant

We have a Lync 2013 environment with a collocated front end/mediation server using Exchange 2010 for UM services (voice mail and auto attendant to pick up and transfer by extension) Today our UM cert expired so I replaced it with a new one from a new internal
CA we brought up. Exchange accepted the cert (its valid for use) and applied the UM service to it with no problems. After restarting the UM service and testing I have noticed that we have lost voice mail since the switch.
In the past whenever we had a problem with the UM cert or UM in general we have lost access to BOTH voice mail and our auto attendant so this is weird to me. I noticed I am getting my missed call notifications in outlook, but no voicemail (and not being
prompted to leave one as the calling party either).
Event viewer isn't showing much for errors. Here is one that sounds related, but it doesn't appear every time I try to make a test call to voice mail.
The Unified Messaging server encountered an error while trying to process the message with header file "C:\Program Files\Microsoft\Exchange Server\V14\UnifiedMessaging\voicemail\12635b29-9d7f-4e2f-a274-e80a4c4bc04c.txt". Error details: "Microsoft.Exchange.UM.UMCore.SmtpSubmissionException:
Submission to the Hub Transport server failed. The operation will be retried. ---> Microsoft.Exchange.Net.ExSmtpClient.UnexpectedSmtpServerResponseException: Unexpected SMTP server response. Expected: 220, actual: 500, whole response: 500 5.3.3 Unrecognized
command

Hi,
Please go to the voicemail folder under \Program Files\Microsoft\Exchange Server\V14\UnifiedMessaging\ to check if the folder is empty.
Please check the sentence below in the link:
http://blogs.technet.com/b/kamehta/archive/2010/12/20/um-2010-voicemail-delivery-failure-to-hub-transport.aspx
“If the folder is empty, then the voicemail files have left the UM and on its way to Hub Transport.
If you see voicemail audio files there it means the connection between UM and HT is broken somewhere. This can arise because of one of the following scenarios.
The HT receive connector is mis-configured. Check the AUTH on the receive connectors
Verify if you can telnet on hub transport's IP and port number 25
Verify if HT FQDN is resolving to the correct IP
Check if any anti-virus software is installed”
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

SPA9000 Auto Attendant Answering problems

Hi All Have a problem on auto attendant It answers all calls properly (my voice saying please enter the extension you require) but after typing in the extension my voice comes on again saying sorry the person you are calling is not available. This is not true the IP phone rings no problem. How do I stop this I cannot type in the AA script as it says that its invalid HTML Thanks everybody Marky

can you provide additional details like the model number of the IP phone you are using? are you using SPA400 as well? is the call coming from PSTN or ITSP? can the IP phones dial each other locally?
if you are using SPA400 please make sure that you have the latest firmware on both SPA400 and SPA9000 (1.0.1.4 and 5.2.5 respectively)
also, if you have changed the AA script using set-up wizard try the default script which you can find below just in case the wizard has messed with the script...
<aa><form id="dir" type="menu"><audio src="prompt1" bargein="T"/><noinput timeout="10" repeat="T"/><nomatch repeat="F"><audio src="prompt3" bargein="T"/></nomatch><dialplan src="dp1"/><match><default><audio src="prompt2"/><xfer name="ext" target="$input"/></default></match></form></aa>
| isolate! isolate! isolate! |

ITunes 10.6.3.25 does not stop being the default audio player

I have tried to disable the setting for iTunes from being the default audio player but, it does not work.
After unchecking the box under: Edit -> Preferences -> Advanced, clicked OK, closed iTunes and reopened it, the check box for this feature remains checked!
The older version of iTunes version 10 did work until I upgraded to this version (10.6.3.25).
I hope someone fixes or has a work around for this soon...It's really an inconvenience!
Cary

Hey thanks for replying.
Here's what I did:
First I tried the Winsock reset in the Command prompt. Nothing changed.
Next, I tried the instructions on http://http://support.apple.com/kb/TS4123. The only other program that came up on the 'Winsock Providers' tab on the program was 2 Windows Live applications, which I can do without. So I deleted all Windows Live Applications.
I did the Winsock reset in the Command Prompt again and rebooted my comp.
Unfortunately, nothing has changed. iTunes keeps freezing at various stages of the sync, then shows the candy cane-striped bar with either the words 'Finishing sync' or 'Cancelling sync', before showing the Apple logo.
Sometimes, iTunes gets to the syncing stage - "Copying # of ####" - where it will trudge through the first, second and third tracks before flashing "Copying 4 of ####" for a split second and I catch "Cancelling sync" briefly before the Apple logo appears.
Again, I've repeated the steps I mentioned in my previous post. Does ANYONE know when the new version of iTunes is set to be released?! This one is driving me INSANE, to say the least!!

Multiple Schedules and Auto Attendant in UC560

Dear all,
I have configured two schedules in UC560 using CCA 3.0.1 (office_hours and break_time). I have then configured two auto-attendants. AA1 is used for office_hours and AA2 for break_time. AA1 is working fine. However, when it is break time, AA2 is not being used, instead the menu for closed hours in AA1 is used. If I swap office_hours and break_time as AA2 and AA1, then break_time is ok while office_hours settings do not work.
Internally, I can dial both AA extension numbers and get the correct prompt. The problem is when an external call comes in.
Any ideas what I may be doing wrong?

Hi Tiziana,
Sorry, I should have been more specific. What you have there is the built in script editor express. You can download the standalone CUE script editor here:
http://www.cisco.com/cisco/software/release.html?mdfid=282825559&softwareid=282774364&release=7.0.6&relind=AVAILABLE&rellifecycle=&reltype=latest
Edit to add: I think there are also some sample scripts that may help you out there as well. Here is also the Unity Express Script Editor guide.
Best,
David

Auto attendant default audio prompt

Similar Messages

Maybe you are looking for