Auto cad agent record

Hi All, any idea where I can enable auto record for agents as soon as a call is presented to them?
Many Thanks

Hi Paul,
Check out the following excellent doc regarding automatic recording, this is assuming you are using UCCX:
https://supportforums.cisco.com/docs/DOC-12335
Note that this is not supported by Cisco TAC and a 3rd party recording solution would be required for a supported solution.
Chris.
Please rate this post if useful.

Similar Messages

CAD agent & Supervisor

Hi,
We are planning to deploy UCCE componenets on main site and Voice Gateway plus CAD Agents/Supervisor at branch site. in case of CAD desktop monitoring option there will be two rtp streams from branch to CAD server or that would be point to point agent to supervisor?
Regards,
MAR

Desktop Monitoring
Desktop monitoring uses software running on the agent's desktop (Cisco Agent Desktop) to sniff the network traffic going to and from the agent's phone (hardware phone or software phone) for RTP packets. The monitoring software then sends the RTP packets to the appropriate software over the network for decoding. Desktop monitoring relies on the ability for certain Cisco IP Phones to be daisy-chained with the agent's PC via a network connection and for the phone to send all its network traffic along this connection to the software running on the PC. In this case, the packet sniffing software is able to see the voice traffic coming to and leaving from the agent's phone. It will copy this traffic and send it to the supervisor monitoring the agent or to a recording service for the call to be stored and to be listened to at some later time. Desktop monitoring is not a true service, at least from the perspective of the Service Control Manager. It is a Dynamic-Link Library (DLL), an executable module that is part of Cisco Agent Desktop.
From UCCE SRND page 178.
MAR

Is there a way to auto-logoff agents

Is there a way to auto-logoff agents from CAD after a certain time period in Not Ready state?
UCCX
7.0(1)SR05_Build504.
CAD version 7.01

Please follow the guidelines of below document
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_configuration_example09186a0080b4525e.shtml
Regards
Ravi

Portal Master-detail form how to auto assign detail record sequence number

Portal Master-detail form how to auto assign detail record sequence number.Please help me?

You can just read the following section
Can I specify a sequence number generator as the default value for a form column?
Yes. Enter the following in the "default value" field for the column:
#<schema name>.<sequence name>.nextval
where <schema name> is the name of the schema containing the sequence, and <sequence name> is the name of the sequence. The entry is preceded by a "#".
For example, if the schema name is "SCOTT", and the sequence name is "CUSTOMER_SEQ", the default value entry is:
#SCOTT.CUSTOMER_SEQ.NEXTVAL
same way you can do for master - detail form.
for more information on forms please refer the following URL.
http://otn.oracle.com/products/iportal/htdocs/portal_faq.htm#BuildingApplications
hope it helps.

Can you use windows auto cad on a Mac?

Can you use windows auto cad on a Mac?

I've got Windows XP installed in Parallels with Acad versions 2004 and 2008. Works fine. I wonder though how large a file it will work with. Most of my stuff is relatively small.
Model Name:    MacBook
Mac OS X 10,4,11
Model Identifier:    MacBook1,1
Processor Name:    Intel Core Duo
Processor Speed:    2 GHz
L2 Cache :    2 MB
Memory:    2 GB
Bus Speed:    667 MHz
PB

UCCE 7.5.8 with CAD Agents sitting in India

Hi all,
I've got a scenario and am looking for some inputs.
I've got a centralized CUCM 7.1.3 with UCCE 7.5.8 and CAD 7.5.8. Today I only phones at our India office and all is working perfectly fine with no issues. I am looking into having CAD agents sitting at this office connecting UCCE environment back in California. I've done some testings with CAD agent installed in India and so far all is looking good. It takes about 60-80 seconds from the CAD login screen to completely login to CAD.My concern is the round-trip delay between Ca and India, it's about 290-300ms round-trip.
Questions:
Has anyone successfully deployed this type of scenario ? please share your experience !!!
Has anyone used WAAS to help accelerate CAD login process ?
Thanks in advance !!! and I appreciate any inputs/suggestions
D.

[email protected] you know if CAD supervisor can monitor agent using CTIOS desktop ?
Here is your answer I hope it is useful for you .
UCCE 8.5 SRND page 198
Support for Mix of CAD and CTI OS Agents on the Same PG
Unified CCE deployments can support a mix of CAD and CTI OS agents on the same PG. If a mix is deployed, the sizing limitations of CAD apply.
Note that Cisco Supervisor Desktop (CSD) can monitor only CAD agents, and the CTI OS supervisor application can monitor only CTI OS agents.
Cisco Agent Desktop, Supervisor Desktop, and CTI OS cannot co-exist with Cisco CallManager PG; the configuration of agents and supervisors must be kept separate. Cisco Supervisor Desktop cannot be used to monitor a CTI OS agent desktop, nor can a CTI OS supervisor monitor a Cisco Agent Desktop agent.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/5x_6x/c5desktp.html
Regards
Irfan Tariq

CAD Agent Unable to Login due PGUser Association in CUCM

Hi all, hope everyone is well.
I am running a UCCE 7.5.8 environment with CAD 7.5.8 and CUCM 7.1.3 I am having some CAD agent suddenly unable to login to CAD due the following error "An unknow failure was receved from the Cisco Unified Communication Manager. You may have entered an incorrect ID, password, or extension. Verify your entries are correct and try again."
The fix is to dis-associate and re-associate the device with the PGUser in CUCM even though the device shows it's already associated with the PGUser. Has anyone run into this issue ? I am trying to understand the root cause.
Thanks all in advance !! I appreciate any inputs / suggestions !!
Danny

Hi,
yes, unfortunately, I have seen this many times working with the ICM 7.x or 7.5.x release train. Always talked to TAC, always installed an ES, but somehow, mystically, the problem went away when upgraded to ICM 8.0(x).
Looks like a design flaw.
Did you talk to TAC yet?
G.

CAD Agent build 9.0.2.1064 Issue with calls hanging while being presented

We up graded to version 9.0.2.1064 for the CAD Agent version after upgrading to version 9 last month. I have one location telling me and I witnessed it today that when a call is presented and the user lets it go as a ring no answer the call acts as if it never leaves the Agent. It does start to ring the next phone in line like it should but the Agent that let the call RNA still shows the call on thier phone like it is still being presented. The Answer/drop button stays lit while this is happening. I can log off the user (it tells me there is a active call in progress) and then log them back in and it works again. This is sporadic sometimes the users go for a day or 2 without it and it happens on multiple users. I did a BUG search and could not find anything.
Has anyone seen this yet?
Thank you!
Dave

We up graded to version 9.0.2.1064 for the CAD Agent version after upgrading to version 9 last month. I have one location telling me and I witnessed it today that when a call is presented and the user lets it go as a ring no answer the call acts as if it never leaves the Agent. It does start to ring the next phone in line like it should but the Agent that let the call RNA still shows the call on thier phone like it is still being presented. The Answer/drop button stays lit while this is happening. I can log off the user (it tells me there is a active call in progress) and then log them back in and it works again. This is sporadic sometimes the users go for a day or 2 without it and it happens on multiple users. I did a BUG search and could not find anything.
Has anyone seen this yet?
Thank you!
Dave

Open a dwg(AUTO CAD )file in a jsp pageor servlet

i am try to open a .dwg file in a web browser .i have given content type as a
response.setContentType("image/x-dwg");
or
response.setContentType("image/vnd-dwg");
users has the auto cad software
please respond asap

Having the software installed unfortunately is not enough; the browser has to have a configuration item that says that content-type X is handled by installed application Y. If Autocad is not being triggered for the given content-types, then the browser is not configured properly. See this document for Firefox:
[http://support.mozilla.com/en-US/kb/Managing+file+types?style_mode=inproduct#Adding_download_actions|http://support.mozilla.com/en-US/kb/Managing+file+types?style_mode=inproduct#Adding_download_actions]

After I upgraded to OSX Mountain Lion, QuickTime no longer auto names and auto saves, my recorded files.

After I upgraded to OSX Mountain Lion, QuickTime no longer auto names and auto saves, my recorded files.

Try using one of these video players. VLC usually works with most files.
Video Player - Divx
Video Player – Flip4Mac
Video Player - VLC

What is a another app that works like auto cad

What is another application that works like auto cad for graphics.

Try Draftsight, it's free, there is a beta for Mac. It manages only 2D drawings, but does it quite well. Opens and saves AutoCAD compatible dwg files.
http://www.3ds.com/products/draftsight/overview/

Quality and Agent Recording with CCOD

When I run the storage report for Call Center on Demand, it reports Quality Recording Duration and Agent Recording Duration. What's the difference? I have over 3 times as much in Quality Recording as I do in Agent Recording. I'd love to keep the conversations our agents have, but I think Quality is recording more than that -- parts of the call I don't need. Any suggestions?

The agent recording are exactly what they sound like. These are recordings that are created when an agent hits the record button during a call. The quality recordings can be made one of two ways. The first way is by a supervisior manually selecting to record an agent i.e. I suspect agent John Doe is not following company procedure so I select his name from the supervisor and I hit the record button. The other method is if the Administrator selects to record a certain percentage of each agents calls the system will automatically record calls according to the threashold set up by the Administrator. i.e. If the Administrator chooses to record 5% of am agents calls that means that the system will automatically create a quality control recording for every 20th call. If the Administrator selected 10% than 1 in 10 calls would be recorded. This is set up in the Administration Manager on a per agent basis. If you want to have fewer quality control recordings then the percentage should be lowered or you can disable automatic recording of agent so that no recordings are automatically created. This will not prevent agents or supervisors from manually creating recordings.

Wish to move auto cad drawing to adobe illustrator. Wish to take blue print and layer it for viewing.

We have our drawings in auto cad and need to move them to adobe illustrator and layer the drawing for viewing on a web site.

You can import certain versions of DXF/DXW files into Illustrator and also edit them.
If this can be done efficiently depends on the nature of the files (number of paths etc.)
You could download a trial version and try it on your files.

Cisco CAD agent automatically login to 3rd party web application

I am aware that Cisco UCCX CAD agents have the ability to launch a web application by configuring the web page within the UCCX Desktop Administrator. This is an excellent feature; however, I need to automate the login to the web application using CAD as well. Is there a way have CAD launch the application and push the user credentials required to login to the application as well once the agent logs into CAD?

This can be configured in CDA as either voice contact workflow or agent management workflow.

When i try and open the auto cad Lt that i just downloaded i get this error The directory may be locked by another process or have been set Read Only. Directory: '/Users/hockaday' Please correct this problem and press OK to exit the application.

i get this error why i try and open the auto cad that i just downloaded
The directory may be locked by another process or have been set Read Only.
Directory: '/Users/hockaday'
Please correct this problem and press OK to exit the application.

I did install it in the admin account. Actually the computer has four accounts, one for my husband, where I installed it. One for me which also is set to admin, one is called TEST and has nothing in it and one is guest user.
I don't know how AutoCad is interfacing with the account. That is why I am not sure what to do about it. I read other threads in various places and some seemed to point to something having to do with having multiple users. The solutions were not clear. I was hoping someone else had this problem and could tell me what to do. I tried apple support but no help. I have not tried AutoCad yet as I assumed they wont help since this is a free educational version of their product.

Auto cad agent record

Similar Messages

Maybe you are looking for