Auto Create service order from incoming email

Hi,
We have a requirement that we want to create service order with a default transaction type automatically from an incoming email. Also we want to route this service order to a specific service group on creation an above.
How can we handle this? I know we can create a rule policy with an action to auto create a service order. My question is how do we set up that this service order is of a particular transaction type and has the default routing to the specific service group..
Thanks
Dan

Hello Dan,
You can specify the transaction type (for ERMS auto-created Service Orders/Tickets) via IMG configuration. In transaction CRMC_ERMS_SM_PROF you select the DEFAULT service manager profile and open the folder "Indirectly Called Services". Then you can specify the transaction type for each of the relevant service IDs: AH_CREATE_SO and AH_CREATE_SR.
Best regards,
John

Similar Messages

Creating Service Order from Campaign

Hello Guru's
I m really stuck presently with my Task.
My scenario is, we have modified service order transaction (zsrv), and this service order has been modified by adding custom developed classification that we assign every time we create service order manually. I have to create same service order from campaign execution.
At the same time when we create campaign, this classification is assigned in campaign screen and stored in bespoke table. Then i have to create service order automatically from campaign when executed.
So can any one help me on this scenario. what BADi i have to use, what is the best approach for this. How i can pass the classification of campaign to service order.
please help me
thank you
shankar

Hello. What was the solution, please?
I have a similar scenario in which I need a mass creation of service requests from a target group.
Thanks a lot,
Luis.

Need to Create Service Orders from Hand Held Devices

Hi,
Could any one please provide me the Function Module for creation of service orders from Hand Held devices?
Thanks and Regards,
Gopinath Addepalli.

Hi,
Once your basic settings for transaction type
(IMG Path: SAP Implementation Guide-->Customer Relationship Management
>Transactions>Basic Settings-->Define Transaction Types)
in CRM server is in place and in 'Allowed Channels for Transaction type' you have an entry for 'PDA', then you can see the transaction type in handheld device and can raise service order from you handheld device.
Best Regards,
Pratik Patel.
<b>Reward with Points!</b>

Can we create service po from sales order

HI
can we create sales order from service po. if yes then how can we do so.

Hi,
we can create po from sales order in cross docking functionality.
The steps are
Sales order > Purcahse requistion > Purchase order > Inbound delivery with reference to purchase order and PGR > Outbound delivery with refernce to sales order and PGI > Invoice and billing.
Br,
Tushar Patankar

FM/Class for creating service confirmation from service order

Hello Gurus,
Does anyone know a FM/BAPI/Class to create service confirmation from service order ?
With warm regards,
Kallol Bhowmick

Hello Kallol
You can trigger a confirmation from service order using action profile.
Here is how to define action profile:
IMG > CRM > Basic Functions > Actions > Actions in Transaction
Dialog Stucture> Action profile:
Object type = BUS2000116
Context class = CL_DOC_CONTEXT_CRM_ORDER
Dialog Stucture> Action Definition:
Processing time: Processing using selection report
Check box schedule automatically, Changeable in dialog and executable in dialog.
Dialog Stucture> Processing types
Permitted processing types of actions: Select - Method Call
Settings method call: Method - COPY_DOCUMENT (you can also try COPY_DEF_ITEMS)
Processing Parameter:
-Select change icon a new window opens - container editor
-select create icon another window opens - display container editor
Here enter following:
Element = PROCESS_TYPE
Name = PROCESS_TYPE
short desp = PROCESS_TYPE
Tab > Dtype:
Structure = CRMC_PROC_TYPE
Field = PROCESS_TYPE
Tab> initial value
Here maintain the transaction type of your confirmation.
save your action profile. Now assign action profile to Service oder transaction type.
I hope this info helps.
Regards
Rupesh Patil

Need to create service order in one system with SO from other sys

Hi,
i need to create a DTO program to copy service order from one system to other system. Both systems are SAP systems.
My requirement is to create service order with same number as it was in the existing system.
Service order type : SM03
Now standard SAP automatically create a service order of type SM03 when i add repair qty within the repair tab of IRPA line within a RAS order.
Can you please let me know if there is a way by which i can change the service order number while creating it from a RAS order??
Thanks,
Willban

Hi!
In the customizing, you have to set its numbering to
external in the receiver system for the SM03 order type. And of course you have to set its range the same, as in the sender system.
It's working fine here.
Regards
Tamá

Trigger IRODER Idoc from IW31 while creating service order

Hi,
Iam trying to trigger an IDoc for service Order from IW31 transaction. I found the Idoc IORDER is for service order and one way of doing it is from IORD transaction.(Please correct me IORDER is not the correct Idoc !!) However, we dont have status profiles maintained for our order type, so Iam not able to use this method. Could anyone tell me if there is any other way to trigger the same?
Thanks & Regards,
Swarna Munukoti

Hello Sandeep,
Sales Representative is a partner funtion. You need to enter this partner function with a BP in the parties involved assignment block.
As for the pop up, it is controlded bu the partner determination procedure. Based on the partner determniation procedure used, if there are more than one sales representative found, there would be the pop for selection.
Hope the above information helps.
Best regards,
Maggie

ABAP dump Error while creating service order in PCUI.

Hi Experts,
                 We are getting following ABAP dump error while creating service order in PCUI which is working fine in GUI.
Runtime Errors         RAISE_EXCEPTION
Date and Time          02.01.2008 14:55:38
Short text
Exception condition "TYPE_NOT_FOUND" raised.
What happened?
The current ABAP/4 program encountered an unexpected
situation.
What can you do?
Note down which actions and inputs caused the error.
To process the problem further, contact you SAP system
administrator.
Using Transaction ST22 for ABAP Dump Analysis, you can look
at and manage termination messages, and you can also
keep them for a long time.
Error analysis
A RAISE statement in the program "CL_CRM_ELEMDESCR==============CP" raised the
exception
condition "TYPE_NOT_FOUND".
Since the exception was not intercepted by a superior
program, processing was terminated.
Short description of exception condition:
For detailed documentation of the exception condition, use
Transaction SE37 (Function Library). You can take the called
|    function module from the display of active calls.
We have added custom fields in the service application. these custom fields with Z-structure & data elements are included in BSP structure CRMT_BSP_SRV_OIC_SRCHRES in development system.But the same Z structure & custom fields are exist in the production system but not included in BSP Structue CRMT_BSP_SRV_OIC_SRCHRES.
This may be the reason resulting this ABAP dump error in PCUI while creating Service order.
How these Z structures can be included in the BSP Structure CRMT_BSP_SRV_OIC_SRCHRES in production system?
Helpful answers would be rewrded max points as it is high priority issue.
Regards,
Basavaraj Patil

Hi Thirumala,
Thnaks for the reply.
            I have enhanced service application using transaction EEWB to add new custom fields. these fields are there in Z structure created by the system in production system. All the transports are moved to target system. Problem is that Z structure( contains custom fields) created while doing EEWB is not included in BSP structure.
I f transports are missed to move to target system, Is there any other alternative to solve this problem?
Regards,
Basavaraj Patil

Stop Message while saving Service Order from IW51

Hello,
I am getting bleow error while saving service order.
System: Status object does not exist. Message Numner IW351
Actually I have done one enhcement in the User exit of the Sales order in the form Routine...
USEREXIT_SAVE_DOCUMENT_PREPARE
From this depending upon the some validation i am populating Error message,
I am creating sales order through service order from the Transaction IW51.
When i Try to save the service order i get the error messages which is coming from my validation which
I had put in the MV45AFZZ.
After the error messgae i press ENTER and then try to change the order by clcicking on the advance shipment.
As soon as i click on that i get a STOP messgae.
Which i as below.
System: Status object does not exist
I m not getting why it is coming.
Kindly Help.
Regards
Sachin

Hi,
After MESSAGE add STOP. :
MESSAGE ixxx(xxx) with param1 param2 param3 DISPLAY LIKE 'E'.
STOP.
or If ambiguity with usage of STOP being obselete use EXIT after message.
MESSAGE ixxx(xxx) with param1 param2 param3 DISPLAY LIKE 'E'.
EXIT.
BR
Dep

Creation of service order from sales order

Dear gurus,
I am creating a service order from sales order. the system is asking me the variant configurations for the said material.
But i dont want to use a configurable material. I want to use a general material withour variant configuration and generate a service order using predefined tasklist.
Please help!

Hello Prashant,
if you do not want to use configurable materials in sales order:
make sure the material cannot be configured (material master view 'basic data2')
make sure the customizing for the item line does not require configuration (remove the 'configuration strategy' in the customizing for the item line)
Link your sales material to your task list using transaction OISD
If you do not wat to configure your task list as well, just make sure it is not linked to a configuration profile.
Does this help?
Nicolas

How to create service order in CRM

Hi All,
Now I can create a service plan. I want to know how to create a service order in CRM. Then I can get service plan from solution manager side for testing. Could anyone tell me how to do that on system ICT/ICP?
Thanks a lot.

Hi Vincent,
If you are only talking about creating of service orders in SAP CRM, you can follow this path: [Create Service Orders|http://help.sap.com/saphelp_crm60/helpdata/en/1a/c697d376f24869a755dcf83bbbc9d2/frameset.htm]. This will tell you the overall process along with the items which are necessary to create service orders.
[Service Orders|http://help.sap.com/saphelp_crm60/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm] will also give you a very comprehensive overview on Service Orders and its creation.
But I'm still not clear with the system details that you mentioned here. What is ICT/ICP? And what kind of Service Plan data are you expecting from Solution Manager? Is this a SAP CRM Setup for a Demo or are you show casing this solution for some mid-sized clients or customers?
Hope this helps.
Thanks,
Samantak.

Error in attaching a Service Order from BSP

I am trying to attach a document to a CRM Service Order from BSP.
Im using the following FM
cl_crm_documents=>create_with_file
When I test the FM from SE37 transaction, I am able to attach a file from a local disk succesfully and the service order is getting updated. But If I call this FM from BSP, trying to do the same operation, document cannot attach to service order and Method returns the following error: Error loading file <NameFile> (Class of message CRM_DOCUMENTS and number 100).
Thanks in advance.

Hello Shravan,
Check this weblog:
/people/raja.thangamani/blog/2007/06/27/bsphow-to-create-attachment-in-business-transactions
Best regards and good luck,
Bruno

Problem while Creating Service order through Work Order

Hi Gurus,
I have a problem While creating Service order (me21n) through - Work order it contains service requisitions.
So that means they carry information such as G/L and work order number while entering the requistion no in PO Creation Screen (me21n) which automatically should be picked from the work order refference.
But problem here is the service items and all other are assigned to PO except the Account Assingnment tab which is GL Account and Work Order No and Cost center..
Can anyone explain me this?
Is this something that one can explain?
Regards,
Murugesh R
Rewards for value replies.

Closed..

Problem while creating Service order

Hi Gurus,
I have a problem While creating Service order (me21n) through - Work order it contains service requisitions.
So that means they carry information such as G/L and work order number while entering the requistion no in PO Creation Screen (me21n) which automatically should be picked from the work order refference.
But problem here is the service items and all other are assigned to PO except the Account Assingnment tab which is GL Account and Work Order No and Cost center..
Can anyone explain me this?
Is this something that one can explain?
Regards,
Murugesh R
Rewards for value replies.

Hi Murgesh,
If GL code is not getting bydefault from the system it is needed to be provided by the user.
If normally one GL is there or other than master data services if single GL is there u can set that in SPRO.
it is avalible in deafult settings in order node
If you are creating the order with refrence to PR then it will take account assignement as "F" system will pick up all the details from PM module. This is the integration of MM & PM module.
But if your PO is not w.r.t. PM orders PR then needs to be given manully.
Ramesh
Edited by: RameshChandra Soni on Jul 25, 2008 8:16 AM

Service order from a repair order

Hi,
I want to create a service order from the repair order (sales order).
In the sales order, i select "repairs" for the prinicpal item. After that, in the screen "Change Repair request xx: item data". this message appear " The system generates an item porposal automaticaly. Copy proposal?"
But the system take a long time and at least do not create the service order.
Another message appear, when i select SM Order "A service order has not been found for action 'Repairs' "
What's the prerequisites to create a service order from the repair order.
Thanks for your quick help

Pre requsits for this are :
Maintain Strategy group 84 in MRP 3 screen in material master.
Go to t-code OISD, here you can maintain plant, material,work centre, task list.
Now go to order creation put your material & quantity is 1 & enter system will genarate service order,
Go to item data >>> schedule line , here u will find service order tab click on that tab service order is displaying
else use IW32 or IW33 to see service order.
Reagrds,
kapil

Auto Create service order from incoming email

Similar Messages

Maybe you are looking for