Auto forwarding option for a substitute

Hi ,
Can somebody help me the workflow automatic forwarding option works with substitutes.
USER A is a substitute for for USER B and both users are setup for automatic forwarding
to external outlook e-mail address.
When a workitem sent to USER B , it showed up in USER A inbox.
But the external e-mail sent to only main user ( USER B ) , but not the substitution.
Anybody has a clue about auto forwarding works with substitute ?
Thanks in Advance.

Thanks for your answers...
Outlook/ Substitute setup is working fine ..
both main user and substitute are maintained with external e-mail address and autoforwarding option.
Only main user is receiving e-mail. Substitute is receiving the work item in his inbox..but not outlook mail..
If Is end a work item directly to substitute , he gets the outlook e-mail.

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