"Auto Play" feature for Videos on iPod Classic 160Gb

I have a 160GB iPod Classic, that just came out about a year ago, and it is updated with the latest firmware (or so says iTunes). I’m also using iTunes 8. I have also gone through all the usual help desk diagnostic processes, the ones in which they assume we, the consumers, are MORONS and cannot do the basic "self-fixes" prior to contacting them +(I have reset, then restored the iPod and have the latest version)+. I am still having this issue.
With my original iPod Classic I scroll to Video and click on one of the show’s folders within it, and by simply pressing the PLAY button while the folder containing the videos is highlighted, the iPod Classic would play ALL videos within that folder. Now, with the remanufactured one they sent to replace my defected one, when I scroll to Video, click on one of the subfolders and press play, a blank “play” screen comes up and nothing else happens. No videos play and no sound. So now, instead of being able to play all within the folder, I have to open the show’s folder, and click on the individual episode and play them individually instead of having an “auto play” feature as before so that I could leave the iPod alone and do other things without having to bother with it.
Is there a fix to this? Thanks!

I am not sure if we understand each other. I knew about all the fields under "Get info" feature and I have filled all of them. The problem is that the movies are not sorted according those fields in the iPod! I mean I can easily see list of genres in the music section of my iPod. But you can never see the same in the movies section! The only list which is available for movies is list of all movies sorted by title. You cannot for example see all movies with selected artist. You cannot see all movies from compilation "Holidays 2008". You cannot sort movies by genre.... I mean you can do it in iTunes, but it has no influence on iPod.

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