Auto re-charge cancelled; max credit; card not aut...

After having issues with skype for 1 week  I have now recieved an email to say my skype auto recharge has been cancelled.  1 reason says I''ve reached my max credit for the month (?) then in other communication it implies that my card isnt authorised.
However, my bank has just text me 3 times to tell me a payment of $16 has gone through (so 16x3) payments but no skype credit?
Can't speak to anyone on live chat as this is down (again) seems to have been down for a week now...
Post transferred from where added to create its own new topic;
Subject/title edited accordingly to differentiate from other enquiries and to reflect post content.

 CB1209A wrote:
Can't speak to anyone on live chat as this is down (again) seems to have been down for a week now...
Hello
Only Customer Service can resolve this issue. Try using this link to create a text message:
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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