Auto reaction alerts on SMS

Hi All,
I have installed CCMSPING on satellite system and configured it to CEN on RZ21/RZ20 and i am able to recive mails from solman thrugh SMTP node, now i could like to recive SMS alerts on my mobile.
Can anyone give me the detailed procedure how i need to go ahead ?
Please guide me.
Thanking you in advance...
Sonali

Check this Thread for SMS alerts...
[SMS Alert for Service Desk in Solution Manager|SMS Alert for Service Desk in Solution Manager;
You may need to implement third party or can do some workaround ...

Similar Messages

CCMSPING and auto-reaction alert

Hi,
helppppp....pleasee.....
We have use our solution manager system as the central monitoring system (CEN) for the satellite system In this case, the ccmsping agent is running on the CEN. If the satellite system becomes unavailable, the CEN will automatically send out an email to the support team. How to configure this ?
Thanks,
Mina
Message was edited by: Mina Wirama

Hi Mina,
Have you gone though all the configuration of:
- Registering ccmsping to CEN
- Configuring via RZ21 >> Technical Infrastructure >> Availability Monitoring >> Configure CCMSPING Monitoring and then add the satellite system (See pdf below)
- Don't forget to add the Destination of Responsible CCMSPING on the bottom i.e. CCMSPING.<CEN host>.00
If you have done this correctly you should see values in RZ20 >> SAP CCMS Monitoring Templates >> Availability and Performance Overview >> Availability.
Then you assign a LOCAL auto-reaction method. A little confusing but it makes sense that availability monitoring is local on CEN. If the satellite system dies it can't say "I'm dead" so the ping is from CEN and therefore local.
Also see http://service.sap.com/monitoring >> Monitoring in detail >> Availability Monitoring and Agent CCMSPING.

Automatic SMS/Mail notification for local auto-reaction method

Hello!
We would like to be informed via SMS/Mail about the Availability of satellite system.
When we assign a Local auto-reaction method for this MTE (Availability_SysPercent_ABAP) we receive the SMS/Mail notification only in case we manually start the auto reaction method from RZ20.
When we try to assign the central auto reaction method from RZ20 we get the following error:
Assignment for local system only works with nodes from agent segments
What is the procedure for the automatic SMS/Mail notification in case of local auto-reaction method?
Thank you very much!

Dear Team,
As I have understood, you want to be informed each time a satellite system is not up and running ?
Option 01
========
1. Install the CCSMPING agent in SOLMAN
2. Create your satellites systems through RZ21 - Technical Infrastructure - Availability Monitoring - Configure CCMSPING ...
 Create all satelittes systems ...
3. Then, from SOLMAN_WORCENTER, in SYSTEM Monitoring, you have the status of each satellites systems created
 in RZ21 (point 2).
This option will not advised when a satellite system is down. But from one WEB page, you will have the status of all satellites systems.
Option 02
========
1.Install the CCSMPING agent in SOLMAN
2. Create your satellites systems through RZ21 - Technical Infrastructure - Availability Monitoring - Configure CCMSPING ...
 Create all satellites systems.
3. RZ20 - SAP CCMS Monitor Templates - Double-click on "Availability and Performance Overview"
 Open "Availability" - Then, all satellites systems which have been added under point 2 will appear.
4. Select one satelitte system
5. Open "Availability"
6. Select "ABAP: Checked by CCMSPING.<solman-hostname>.00"
7. When selected, click on "Properties" button.
8. Then, you assign here an auto-reaction method - for example :
 "ccms_send_alert_to_alm_ccms_containerv4".
9. Copy this method to Zccms_send_alert_to_alm_ccms_containerv4.
10. In this method, add you email address.
11. Then, check that job "SAP_CCMS_MONI_BATCH_DP is running. This job collects data in the CCCMS (RZ20).
12. Then, the alert will be automatically sends to your email adress.
Hope it helps ?
Best regards
SAPNetWeaverAdmin

CCMS alert stays in ACTION_REQUIRED status auto reaction is not triggered

Hello,
We have configured central monitoring infrastructure via Soluton Manager. So we could assign auto reaction methods in RZ21(CEN) to get e-mail notification if an alert occured in satellite systems.
Most of the assigned MTEs trigger mail notification but our problem is that certain MTEs don't trigger the assigned auto reaction and they are stucked in ACTION_REQUIRED status.
All of the application servers have running and connected CCMS agent.
I have read all of the similar forum threads but I couldn't find any relevant answer:
Notes what I have read but didn't help:
note 543414
note 546981
note 176492
I think the basic configuration should be correct as most of the MTEs can trigger and send out e-mail notification from satelite systems.
Thanks in advance,
Peter
Edited by: Peter Kalmar on Mar 12, 2010 4:21 PM

Hi Peter,
by any chance were your auto reactions based on alerts that were related to GRMG type availability checks. I've been setting up some monitors with auto reactions and have found that the alerts based on the systems that have the SAPCCM4X,SAPCCMSR type agents supplying the RZ20 data for the systems seem to work ok. The alerts when triggered get the emails sent out via SAPCONNECT and out to the internet mail recipient that was defined in the central system auto reaction method.
However, I'm having a problem getting the GRMG based alerts to go out, they stick in the alert monitor with status "ACTION_REQUIRED" and only send the emails after the manual task of initiating the auto-reaction method in the alert monitor is performed. They use the same auto-reaction method as the others which are working ok, so I'm still trying to figure out why these GRMG based alerts are failing to run the auto reaction method unattended.
Regards,
Brian.

SETUP FOR AUTO-REACTION CCMS ALERTS

E-AMIL CONFIGURATION CHECKING
- Check User setting: (SU01) User has Admin Rights
   PROFILE:    SAP_ALL, S_A.SCON
   E-MAIL:      user @ company.com
   COMM. METH: Remote Mail
- Check Background job: (SCOT) works fine
JOB NAME: SendMail
PROGRAM: RSCONN01
PROGRAM TYPE: ABAP
VARIANT: SAP& CONNECTINT
SCH.TIME: 5 Munts:
- Check E-mail send/rec. (SOST)
-=-=-=-=-=-=-=-=-=-=-=-=-=-==-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
1. RZ21 - Copyed CCMS_OnAlert_Eamil to NDV_CCMS_OnAlert_Eamil
2. Configure NDV_CCMS_OnAlert_Email
   EXECUTION TAB: select: Any Server
   CONTROL TAB: Automatic. in dialog process (short-running program)
   Checked mark Execute method immediately after monitoring segment start
   PARAMATERS TAB:
   SENDER: userID
   RECIPIENT: user @ company.com
   RECIPIENT - TYPEID: U
3. RELEASE TAB: (Checked mark auto-reaction method)
-=-=-=-=-=-=-=-=-=-=-=-=-=-==-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
IN RZ20 - Select MTE
1. SAP CCMS Monitor Templates
     Entire System
        Application server
           Oracle
              Space Management
                 Tablespace
                     Fullest tablespace
2. selected and goto Properties
   In Methods TAB click Method assignment
   In Auto-reaction TAB: Method name: NDV_CCMS_OnAlert_Email   (and saved entry)
   Go back MTE and refresh screen
   NOW!!! fullest tablespace alert shows with RED color [ 1 Alert ]
3. Menu Extra and Activited
4. Select fullest tablespace and click "Display Alert"
5. In Alert Display Screen shows "Status" "ACTIVE"
I keep refreshing nothing happend!!!
Is anyone can tell me where I am getting mistake ???
and How may I trace this error!
Thanks in Advanced

Hi,
1. SAP CCMS Monitor Templates
Entire System
Application server
Oracle
Space Management
Tablespace
Fullest tablespace
2. selected and goto Properties
In General Tab, what did you give the value for the option "Do not trigger alerts within the first XX seconds"? and for the option "In the absence of values deactivate after xx seconds"?
did you put the default values? or have you changed them?
Moreover, In the Methods tab, you might see that under Method Execution, "Start data collection method every ... seconds" ...
This specifies the wait time until the data collection method runs. Once the method triggers and starts collecting the data, the values are compared with thresholds and the alerts are triggered accordingly.
Also please check that you have done this from 000.
Regards,
Srihari

Two auto-reaction methods for one alert

Hi,
I wonder if it is possible to trigger 2 auto-reaction methods for one alert.
The 2 methods (tc RZ21) we want to use are :
1) Trigger a SNMP trap with method : CCMS_OnAlert_SNMP_TRAP
2) Trigger a Mail with method : ccms_send_alert_to_alm_ccms_container_v4
Those 2 templates are working fine if we use them separately.
I want to use them both for the same alert.
Are there methods, function module, reports,... available to handle this?
Hope somebody can help.
Regards
Paul Van Daele

Found the solution :
Note 727584 - CCMS : Triggering several auto-reaction methods for an alert

Solution Manager as CEN - Auto-Reaction Method suspension

Hi Gurus,
after a few days I have successfully installed my monitoring infrastructure, based on my Solution Manager working as Central Monitoring System (CEN). Now SSM is connected to many SAP istances and I receive an email when some problem occur, for example when an istance doesn't run properly.
A simple question: while offline backup is running for one of my instances I don't obviously want to receive emails, so is it possible to manage Auto-Reaction Methods based on specific periods during the day?
Thanks all!
Fabrizio
Edited by: Fabrizio Irmici on Jul 1, 2010 3:41 PM
Edited by: Fabrizio Irmici on Jul 1, 2010 3:41 PM

You can also setup an Alert Management (ALM) either on Solution Manager or any Netweaver based system. ALM allows you control alerts more narrowly. You could have a rule for that specific system where no alerts are sent given a specific time window.
It's great for setting rules that say - send an email when XX system has an issue during these hours. Then after work or during the night shift, send an SMS text instead of an email. ALM is very powerful and can be used by all SAP solutions - ERP, SCM, Solution Manager, Portal - etc etc. It's basically a rules based system for routing alerts. Also allows you to do escalations and force people to confirm alerts when they have acknowledged them.
Hope this gives you another option.

Auto-Reaction E-mail is not working:

HI Basis gurus,
I am setting up a fresh configuration with Solution Manager.
Central system is solution manager 4.0.
Auto-Reaction E-mail is not working:
I have set Z_ccms_Onalert_email with the following parameter
Parameter name Parameter value
SENDER userid from client 000
RECIPIENT my company e-mail Id.
RECIPIENT-TYPEID U
for the below MTE:
Properties of DEV\r3dev_DEV_00\...\Background\Aborted
MTE class R3BPServerSpecAbortedJobs
when I check in CCMS Selfmonitoring it shows:
Node name (MTE) DEV\MoniInfra_r3dev_DEV_00\...\DataSupplier\Log
System DEV
Context MoniInfra_r3dev_DEV_00
Object name DataSupplier
Short name Log
Status ACTIVE
Alert text Document <CCMS alerts DEV 20050808 041658> could not be sent
Line-Id in Message Container 0000000243 0001149437 1123489018
VAR 1 CCMS alerts DEV 20050808 041658
VAR 2 CCMS alerts DEV 20050808 041658
VAR 3 CCMS alerts DEV 20050808 041658
VAR 4 CCMS alerts DEV 20050808 041658
I also tried creating seperate MTE and added
Properties of DEV\r3dev_DEV_00\...\R3Abap\Shortdump
MTE class R3AbapShortdumps
With Auto-Reaction Methor has ccms_Onalert_email with the above parameter.
But the e-mails are not triggered.
I checked ccms_selfmonitoring and found below error message:
Node name (MTE) DEV\MoniInfra_r3dev_DEV_00\...\Tooldispatching (short running tasks)\Messages
Context MoniInfra_r3dev_DEV_00 Object name Tooldispatching (short running tasks) Alert text Unable to set runtime status for data collection method (RC = 253), MTE: DEV\r3dev_DEV_00\...\R3Abap\Shortdumps
Line-Id in Message Container 0000000222 0001068279 1122993022
Also send_internet_mail Job is running every 10mins.
Please provide solutions for this.
Thanks in advance
Pradeep

Hi Pradeep,
Can you send e-mail at all from the ssm 4.0 ? Are there any mail hanging in scott ? Are the MTE's reporting at all? May be a stupid one but you say
I have set Z_ccms_Onalert_email with the following parameter
and then
With Auto-Reaction Methor has ccms_Onalert_email with the above parameter.
But the e-mails are not triggered.
Is the no Z_ a typo in the post or is this a typo in you're system ??
Lando

Local auto reaction method no longer linked to MTE

Strange one.... all my local autoreaction methods have disappeared from from my MTE properties in RZ20. The methods still exist in RZ21 and the 'where used' reports that it is still inked to that MTE. Have checked that the mehtod is released for variant * (which is the acitve variant).
Any ideas would be helpful as the only option is to link the methods again manually.....which is mind numbing task. Anyone got a way of linking an autoreaction method (local) to multiple MTE's?
Thanks in advance,
Marcus

Dear Team,
As I have understood, you want to be informed each time a satellite system is not up and running ?
Option 01
========
1. Install the CCSMPING agent in SOLMAN
2. Create your satellites systems through RZ21 - Technical Infrastructure - Availability Monitoring - Configure CCMSPING ...
 Create all satelittes systems ...
3. Then, from SOLMAN_WORCENTER, in SYSTEM Monitoring, you have the status of each satellites systems created
 in RZ21 (point 2).
This option will not advised when a satellite system is down. But from one WEB page, you will have the status of all satellites systems.
Option 02
========
1.Install the CCSMPING agent in SOLMAN
2. Create your satellites systems through RZ21 - Technical Infrastructure - Availability Monitoring - Configure CCMSPING ...
 Create all satellites systems.
3. RZ20 - SAP CCMS Monitor Templates - Double-click on "Availability and Performance Overview"
 Open "Availability" - Then, all satellites systems which have been added under point 2 will appear.
4. Select one satelitte system
5. Open "Availability"
6. Select "ABAP: Checked by CCMSPING.<solman-hostname>.00"
7. When selected, click on "Properties" button.
8. Then, you assign here an auto-reaction method - for example :
 "ccms_send_alert_to_alm_ccms_containerv4".
9. Copy this method to Zccms_send_alert_to_alm_ccms_containerv4.
10. In this method, add you email address.
11. Then, check that job "SAP_CCMS_MONI_BATCH_DP is running. This job collects data in the CCCMS (RZ20).
12. Then, the alert will be automatically sends to your email adress.
Hope it helps ?
Best regards
SAPNetWeaverAdmin

CCMS Auto-Reaction Method Disappearing?

Bonjour a tous et a toutes!
Is anyone has their CCMS Auto-Reaction Method Disappearing?
We are in an HA configuration (3 nodes: #1:SCSASCSdb #2: CI +DI #3:CI only)
For some (i.e.: queue blocking) CCMS MTE, we have configured the ZCCMS_Send_Alert_to_ALM_V2 auto-reaction method.
So, with the proper (XI/CCMS) configurations, we get alerted when queues are blocking.
But for some unknown (as least to me) raison, the ZCCMS_Send_Alert_to_ALM_V2 auto-reaction method disappeared when (either we gracefully swith from node #1 to node #2) and-or we crash a node (node #2 or node #3).
Anyone have seen this ?
Thank in advance !

help help !
Anyone have had this error ?

CCMS Auto Reaction Methods in XI AlertFrameWork

Team,
I have setup my XI box to report all CCMS errors to the ALM framework. The scot tcode has been also setup to receive email.
With MBA (Message Base Alert), such as mapping error, receiver not found, etc, I have access to a list of "containers variable" to report detail about the error.
How can I do the same with all errors I get in CCMS ? The errors get replicated to my ALM framework (and thus can be seen in the AlertInbox), but I have no handle on variables container ...
Thank in advance !
A+

Hi Jose,
yes i have tried to changed to P and to whatever you can imagine but no success, could it be because im trying to do this on IDES?
a bit summarizing of what have I done till now.
I have created in client 000 a shared folder called CCMS_ALERTS, I have configured in RZ20 in menu SAP CCMS Monitor Templates --> Syslog --> Security in this way
Everything has been done in client 000
In General Tab i have:
Message Class: RT
Message Number: 079
Severity of alerts to be triggered: 255
Maximum numbers of alerts kept: 10
Which alerts should be kept: ALL
In Log Attribute Tab i have:
Maximum alerts
Always
As many as possible
In Filter Tab I have:
System log message is selected (ticked)
the i have filter
from ID - US1 to ID US1 at Red (ticked) with severity 255
In the method tab i have:
My Own method that i have created and here it is:
Method (rz21)
Execution Tab:
as Functional module - SALO_EMAIL_IN_CASE_OF_ALERT
on any server
Table fo several MTEs
Control Tab:
Periodically in dialog process (short running program)
Parameter Tab:
SENDER: my user (existing in any of the clients with administrator rights)
RECIPIENT: CCMS_ALERTS
RECIPIENT-TYPEID
Release Tab:
Auto-Reaction Method
Please advice what have I done wrongly
Vladi,

Auto-reaction method not sending e-mail

Hi everyone,
We are trying to set-up email notificacions for cancelled jobs. So far I've configured SCOT and RZ20 succesfully. The alerts are triggered and the auto-reaction method is active and ready but it's not sending automatics e-mails. If I click on the auto-reaction method status and manually start auto-reaction method it sends the e-mails, but I haven't been able to make it work automatically.
So far I've read every possible thread in SAP forums about the issue and I also have checked the following notes:
Note 671780 - Only trigger auto-reaction method with certain alerts
Note 502959 - RZ20: External e-mail as auto-reaction
Note 939616 - CCMS auto-reactions: Help with troubleshooting
Note 760821 - Auto-reactions no longer work with email
Note 939616 - CCMS auto-reactions: Help with troubleshooting
Note 176492 - Automatic email when an alert occurs (RZ20)
I have tried all the possible control options for method CCMS_OnAlert_Email (currently is executed as a periodically job). I have checked all the jobs generated in RZ21 and still can't get it to work.
This e-mails alerts are to be triggered locally by each SAP productive system. I've already tried to configure this monitoring alert in two of our developing system with similar behaviour: no automatic e-mail is getting send.
Please, advice me on what I should do. I know I'm missing some
configuration but I can't figure out which one.
Best regards

Is the job SAP_CCMS_MONI_BATCH_DP running?
Please note the run time status: "Run required" means,
the alert was triggered, but the auto-reaction method does not start until the next time the CCMS method dispatcher (SAPMSSY8) runs. This can last up to 5 minutes if alerts are generated asynchronously (for example, by an active data collector).
However, the next time the CCMS method dispatcher runs, the auto-reaction method should be executed and the status of the node should be READY.
If the RUN_REQUIRED status does not disappear, it could be for a number of reasons:
- If MTE is present on the local system:
The auto-reaction method must not be defined as the central auto-reaction method.
- If MTE is present on another monitored system and a central auto-reaction method was defined:
Is one of the above true in your case?
An agent from the monitored system must be logged on to the central system, and this agent must be active. Please check whether these agents are active or not in Rz21 and try Re-Registering it.
You can also refer to SNOTE: 939616, 1265906
In the below link search for "RUN required"
http://help.sap.com/saphelp_nwpi71/helpdata/en/49/945f2b9ee72222e10000000a42189d/content.htm
Regards,
Arjun

Auto-reaction by mail

Hello gurus,
I'm trying to configure the CCMS so it will send alerts to mails.
-I've configured the SAPConnect and checked it. A mail from SBWP appeared in my outlook account.
-I've followed the instruction of:
/people/federico.babelis2/blog/2006/05/03/solution-manager-cen-and-alerting-configuration-guide-for-dummies
and configured the central-auto-reaction.
-CSMCENTOOL table is empty, that means that there are no alerts to send ?
Please help me to configure the Central-Auto-Reaction.
kind regards,
Dimitry Haritonov

Helo Dimitry,
Found a similar thread.
Re: Configuring the Alert monitoring of Solution Manager 4.0
Hope this is helpful in ur quest.
Br,
Sri
comment from the thread Read :
"Hi Yagel,
the question is, how do you want to be notfied by the alert. Via email? For this, you have to configure your alert monitor (e.g. like described in the mentioned Blog) and configure SAP Connect (and SMTP, see note 455140), so that you are able to send emails from the SAP System to your office-email-adress or so.
I have tested some time ago the autoreaction methods with emailing and after configuring the SAP Connect correctly, it wasn't a big problem.
Best regards,
Kai
Message was edited by: Sri Raghu Kishore Pusapati

How to format CCMS auto-reaction email ?

Hi,
I have setup CCMS auto-reaction with solution manager. Please advise whether i can formatted the email more nicely because the standard email format is very basic.
Thank you and best Regads
Fernand

Hi Fernand,
when using the "classic" mailing method, you can not change very much, especially the header leaves unchanged.
But - before changing any function modules - have a look at the delivered method CCMS_OnAlert_Email_V2.
There you have various possibilities for changing the header directly in method definition (RZ21). The way ahead looks like this:
1.) copy CCMS_OnAlert_Email_V2 to Z_MailTest01 (or whatever you like ..--))
2.) Customize your copy, have a look at the parameters SUBJECT_ALERT and SUBJECT_ALERT_CONT. Here you can place your own header text.
3.) Extending the header text by variables: the method supports dynamic values for several MTEs, e.g. $SID, $NODENAME
Further possibilities:
4.) Having done 1-3, you have mails from the same sender (the CEN system). Here you can copy the method and change the sender...
5.) If you want to change the body, you need to create your own alert messages. The effort doing this is little, the effect is great!
Have a look at SE91 and create your own message class (example: Z_CCMS).
And all this without any change in standard coding. Enjoy CCMS!!
Any further questions? Just post!
Hope this helps you!
Kind regards,
Dirk

Central auto reaction....

Hi,
I have configured solution monitoring for R/3 system 4.6C in my solutin manager 3.2. I can see the CCMS alert data using the RFC connection of user CSMREG. Now I want to activate the autoalerts from solutioin manager if any alert comes on R/3 side I should receive a mail with alert information. Tried some things but never get alerts. Some of the documnets says...
The monitored mySAP.com components with SAP Basis are linked with the CEN using the SAPCCM4X agents.
Not sure what does that mean do I have to install CCMS agent ? which are already installed on bot the systems....or is there a way to connect solman agent to R/3 agent....
Can any one please put some light on how it will work..
Regards,
Milan

Hi Milan,
Yes, you need to install the CCMS agents in all the satellite systems, so that the alerts are forwarded to the solution manager (CEN) system. You can then assign the central auto reaction for the alerts.
Hope this helps.
https://websmp202.sap-ag.de/~sapidb/011000358700004459292006E
Regards,
Ravi.

Auto reaction alerts on SMS

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