Auto-reaction method not sending e-mail

Hi everyone,
We are trying to set-up email notificacions for cancelled jobs. So far I've configured SCOT and RZ20 succesfully. The alerts are triggered and the auto-reaction method is active and ready but it's not sending automatics e-mails. If I click on the auto-reaction method status and manually start auto-reaction method it sends the e-mails, but I haven't been able to make it work automatically.
So far I've read every possible thread in SAP forums about the issue and I also have checked the following notes:
Note 671780 - Only trigger auto-reaction method with certain alerts
Note 502959 - RZ20: External e-mail as auto-reaction
Note 939616 - CCMS auto-reactions: Help with troubleshooting
Note 760821 - Auto-reactions no longer work with email
Note 939616 - CCMS auto-reactions: Help with troubleshooting
Note 176492 - Automatic email when an alert occurs (RZ20)
I have tried all the possible control options for method CCMS_OnAlert_Email (currently is executed as a periodically job). I have checked all the jobs generated in RZ21 and still can't get it to work.
This e-mails alerts are to be triggered locally by each SAP productive system. I've already tried to configure this monitoring alert in two of our developing system with similar behaviour: no automatic e-mail is getting send.
Please, advice me on what I should do. I know I'm missing some
configuration but I can't figure out which one.
Best regards

Is the job SAP_CCMS_MONI_BATCH_DP running?
Please note the run time status: "Run required" means,
the alert was triggered, but the auto-reaction method does not start until the next time the CCMS method dispatcher (SAPMSSY8) runs. This can last up to 5 minutes if alerts are generated asynchronously (for example, by an active data collector).
However, the next time the CCMS method dispatcher runs, the auto-reaction method should be executed and the status of the node should be READY.
If the RUN_REQUIRED status does not disappear, it could be for a number of reasons:
- If MTE is present on the local system:
The auto-reaction method must not be defined as the central auto-reaction method.
- If MTE is present on another monitored system and a central auto-reaction method was defined:
Is one of the above true in your case?
An agent from the monitored system must be logged on to the central system, and this agent must be active. Please check whether these agents are active or not in Rz21 and try Re-Registering it.
You can also refer to SNOTE: 939616, 1265906
In the below link search for "RUN required"
http://help.sap.com/saphelp_nwpi71/helpdata/en/49/945f2b9ee72222e10000000a42189d/content.htm
Regards,
Arjun

Similar Messages

Automatic SMS/Mail notification for local auto-reaction method

Hello!
We would like to be informed via SMS/Mail about the Availability of satellite system.
When we assign a Local auto-reaction method for this MTE (Availability_SysPercent_ABAP) we receive the SMS/Mail notification only in case we manually start the auto reaction method from RZ20.
When we try to assign the central auto reaction method from RZ20 we get the following error:
Assignment for local system only works with nodes from agent segments
What is the procedure for the automatic SMS/Mail notification in case of local auto-reaction method?
Thank you very much!

Dear Team,
As I have understood, you want to be informed each time a satellite system is not up and running ?
Option 01
========
1. Install the CCSMPING agent in SOLMAN
2. Create your satellites systems through RZ21 - Technical Infrastructure - Availability Monitoring - Configure CCMSPING ...
    Create all satelittes systems ...
3. Then, from SOLMAN_WORCENTER, in SYSTEM Monitoring, you have the status of each satellites systems created
    in RZ21 (point 2).
This option will not advised when a satellite system is down. But from one WEB page, you will have the status of all satellites systems.
Option 02
========
1.Install the CCSMPING agent in SOLMAN
2. Create your satellites systems through RZ21 - Technical Infrastructure - Availability Monitoring - Configure CCMSPING ...
    Create all satellites systems.
3. RZ20 - SAP CCMS Monitor Templates - Double-click on "Availability and Performance Overview"
    Open "Availability" - Then, all satellites systems which have been added under point 2 will appear.
4. Select one satelitte system
5. Open "Availability"
6. Select "ABAP: Checked by CCMSPING.<solman-hostname>.00"
7. When selected, click on "Properties" button.
8. Then, you assign here an auto-reaction method - for example :
    "ccms_send_alert_to_alm_ccms_containerv4".
9. Copy this method to Zccms_send_alert_to_alm_ccms_containerv4.
10. In this method, add you email address.
11. Then, check that job "SAP_CCMS_MONI_BATCH_DP is running. This job collects data in the CCCMS (RZ20).
12. Then, the alert will be automatically sends to your email adress.
Hope it helps ?
Best regards
SAPNetWeaverAdmin

CCMS alert stays in ACTION_REQUIRED status auto reaction is not triggered

Hello,
We have configured central monitoring infrastructure via Soluton Manager. So we could assign auto reaction methods in RZ21(CEN) to get e-mail notification if an alert occured in satellite systems.
Most of the assigned MTEs trigger mail notification but our problem is that certain MTEs don't trigger the assigned auto reaction and they are stucked in ACTION_REQUIRED status.
All of the application servers have running and connected CCMS agent.
I have read all of the similar forum threads but I couldn't find any relevant answer:
Notes what I have read but didn't help:
note 543414
note 546981
note 176492
I think the basic configuration should be correct as most of the MTEs can trigger and send out e-mail notification from satelite systems.
Thanks in advance,
Peter
Edited by: Peter Kalmar on Mar 12, 2010 4:21 PM

Hi Peter,
by any chance were your auto reactions based on alerts that were related to GRMG type availability checks. I've been setting up some monitors with auto reactions and have found that the alerts based on the systems that have the SAPCCM4X,SAPCCMSR type agents supplying the RZ20 data for the systems seem to work ok. The alerts when triggered get the emails sent out via SAPCONNECT and out to the internet mail recipient that was defined in the central system auto reaction method.
However, I'm having a problem getting the GRMG based alerts to go out, they stick in the alert monitor with status "ACTION_REQUIRED" and only send the emails after the manual task of initiating the auto-reaction method in the alert monitor is performed. They use the same auto-reaction method as the others which are working ok, so I'm still trying to figure out why these GRMG based alerts are failing to run the auto reaction method unattended.
Regards,
Brian.

Load chain auto reaction method

Hi All,
In Bw 3.5 load chain is configured , if load fails an automatic mail is triggered with log message, now i want to change the mail id of the sender .
I had checked in RZ20 BW monitor->process chain and selected the failed one and checked the properties and auto reaction method nothing is configured there.
Where i have to check to change the mail-id of the sender.
Please suggest...
Thanks,
Subhash.G

Dear subhash gadde ,
if u want to maintain the mail-id of the sender right click on the process click the maintain message...then give the variant name and then in the next screen go to maintain recipient list. in that chage the mail and create new one ..as u wish...
Regards,
venu

Local auto reaction method no longer linked to MTE

Strange one.... all my local autoreaction methods have disappeared from from my MTE properties in RZ20. The methods still exist in RZ21 and the 'where used' reports that it is still inked to that MTE. Have checked that the mehtod is released for variant * (which is the acitve variant).
Any ideas would be helpful as the only option is to link the methods again manually.....which is mind numbing task. Anyone got a way of linking an autoreaction method (local) to multiple MTE's?
Thanks in advance,
Marcus

Dear Team,
As I have understood, you want to be informed each time a satellite system is not up and running ?
Option 01
========
1. Install the CCSMPING agent in SOLMAN
2. Create your satellites systems through RZ21 - Technical Infrastructure - Availability Monitoring - Configure CCMSPING ...
    Create all satelittes systems ...
3. Then, from SOLMAN_WORCENTER, in SYSTEM Monitoring, you have the status of each satellites systems created
    in RZ21 (point 2).
This option will not advised when a satellite system is down. But from one WEB page, you will have the status of all satellites systems.
Option 02
========
1.Install the CCSMPING agent in SOLMAN
2. Create your satellites systems through RZ21 - Technical Infrastructure - Availability Monitoring - Configure CCMSPING ...
    Create all satellites systems.
3. RZ20 - SAP CCMS Monitor Templates - Double-click on "Availability and Performance Overview"
    Open "Availability" - Then, all satellites systems which have been added under point 2 will appear.
4. Select one satelitte system
5. Open "Availability"
6. Select "ABAP: Checked by CCMSPING.<solman-hostname>.00"
7. When selected, click on "Properties" button.
8. Then, you assign here an auto-reaction method - for example :
    "ccms_send_alert_to_alm_ccms_containerv4".
9. Copy this method to Zccms_send_alert_to_alm_ccms_containerv4.
10. In this method, add you email address.
11. Then, check that job "SAP_CCMS_MONI_BATCH_DP is running. This job collects data in the CCCMS (RZ20).
12. Then, the alert will be automatically sends to your email adress.
Hope it helps ?
Best regards
SAPNetWeaverAdmin

CCMS Auto Reaction Methods in XI AlertFrameWork

Team,
I have setup my XI box to report all CCMS errors to the ALM framework. The scot tcode has been also setup to receive email.
With MBA (Message Base Alert), such as mapping error, receiver not found, etc, I have access to a list of "containers variable" to report detail about the error.
How can I do the same with all errors I get in CCMS ? The errors get replicated to my ALM framework (and thus can be seen in the AlertInbox), but I have no handle on variables container ...
Thank in advance !
A+

Hi Jose,
yes i have tried to changed to P and to whatever you can imagine but no success, could it be because im trying to do this on IDES?
a bit summarizing of what have I done till now.
I have created in client 000 a shared folder called CCMS_ALERTS, I have configured in RZ20 in menu SAP CCMS Monitor Templates --> Syslog --> Security in this way
Everything has been done in client 000
In General Tab i have:
Message Class: RT
Message Number: 079
Severity of alerts to be triggered: 255
Maximum numbers of alerts kept: 10
Which alerts should be kept: ALL
In Log Attribute Tab i have:
Maximum alerts
Always
As many as possible
In Filter Tab I have:
System log message is selected (ticked)
the i have filter
from ID - US1 to ID US1 at Red (ticked) with severity 255
In the method tab i have:
My Own method that i have created and here it is:
Method (rz21)
Execution Tab:
as Functional module - SALO_EMAIL_IN_CASE_OF_ALERT
on any server
Table fo several MTEs
Control Tab:
Periodically in dialog process (short running program)
Parameter Tab:
SENDER: my user (existing in any of the clients with administrator rights)
RECIPIENT: CCMS_ALERTS
RECIPIENT-TYPEID
Release Tab:
Auto-Reaction Method
Please advice what have I done wrongly
Vladi,

Two auto-reaction methods for one alert

Hi,
I wonder if it is possible to trigger 2 auto-reaction methods for one alert.
The 2 methods (tc RZ21) we want to use are :
1) Trigger a SNMP trap with method : CCMS_OnAlert_SNMP_TRAP
2) Trigger a Mail with method : ccms_send_alert_to_alm_ccms_container_v4
Those 2 templates are working fine if we use them separately.
I want to use them both for the same alert.
Are there methods, function module, reports,... available to handle this?
Hope somebody can help.
Regards
Paul Van Daele

Found the solution :
Note 727584 - CCMS : Triggering several auto-reaction methods for an alert

Auto-Reaction Method - External Operating System Command

Hello ,
I am trying to run a script (test.cmd) on a monitored java system out of solution manager via ccms auto-reaction method, but without success.
I have created a RFC Connection to the java system in transaction sm59, defined an external operation command in transaction sm69 (/usr/sap/test.cmd) and an auto-reaction method using that command. But when I test the command in transaction sm49 with the RFC connection as target destination, the command is executed on the local CEN system (SolutionManager system) instead of the monitored java system. I have no clue where's the problem???
Thanks for any help (points, points, points)
Mirko

Hi Anand,
can you please send me that doc too pleae.
[email protected]
I really appreciate your help.
Thanks,

Parameters for Auto reaction method

Hi All,
I have done BPM for monitoring a batch job and a service desk message is generating every time the job is cancelled, by using an auto reaction method.
As the ticket is generating now, I want the job details also to come in the ticket. Like name of the job, variant, abap program etc...
Can anyone suggest how can I do this.
am using serv_desk_mess_on_alert auto reaction method, if any parameter we can include in this method so that the job which is cancelled, we will get the details of that along with the SD ticket.
Thanks
Tripti

its not possible...

CCMS AUTO REACTION METHOD

hi all,
i hope u all r fine and in the best of ur health.
i have a problem regarding CCMS Auto reaction method , i want to use my own copy of this method
SALO_EMAIL_IN_CASE_OF_ALERT_V2 , but i am recieving a fatal error when ever i try to execute
auto reaction method manualy in RZ21.The reason that i am using this custom copy of this funtion module is that i want to display my own data when ever i recieve the email.
if any body could help me in this regard, thanks in advance.
regards,
Umer Malik
Edited by: Umer Masood Malik on May 19, 2009 1:10 PM

hi Sean / Bhudev,
i have done that but was not working . but later on i find the answer and the solution.
actualy i am working in 100 client and data supplier program was running though in 100 cleint but
the select statement used in was reffering the 100 client tables so thats why when i used the select
cleint specified statement in my report and then tried again , the data collection method was running properly but was not having the data because earlier it was reflection towards the 100 cleint, but now
its pointing to the 000 cleint so its running....
any way thankssss alott for such help...
regards,
umer

Solution Manager as CEN - Auto-Reaction Method suspension

Hi Gurus,
after a few days I have successfully installed my monitoring infrastructure, based on my Solution Manager working as Central Monitoring System (CEN). Now SSM is connected to many SAP istances and I receive an email when some problem occur, for example when an istance doesn't run properly.
A simple question: while offline backup is running for one of my instances I don't obviously want to receive emails, so is it possible to manage Auto-Reaction Methods based on specific periods during the day?
Thanks all!
Fabrizio
Edited by: Fabrizio Irmici on Jul 1, 2010 3:41 PM
Edited by: Fabrizio Irmici on Jul 1, 2010 3:41 PM

You can also setup an Alert Management (ALM) either on Solution Manager or any Netweaver based system. ALM allows you control alerts more narrowly. You could have a rule for that specific system where no alerts are sent given a specific time window.
It's great for setting rules that say - send an email when XX system has an issue during these hours. Then after work or during the night shift, send an SMS text instead of an email. ALM is very powerful and can be used by all SAP solutions - ERP, SCM, Solution Manager, Portal - etc etc. It's basically a rules based system for routing alerts. Also allows you to do escalations and force people to confirm alerts when they have acknowledged them.
Hope this gives you another option.

Auto-reaction methods for CCMSPING disappear

Hello,
I have a problem - I am using CCMSPING to monitor systems availability from one system and I have also assigned the auto-reaction methods to selected MTE attributes (system availability, system instance availability, ccmsping availability). The methods are local auto-reaction ones (executed in background). The problem is that after weekend, the assigned methods always disappear - they cannot be found in attribute properties dialog in RZ20. However, when checking in RZ21 for the where-used list for the methods previously assigned, I still get the list of attributes where they should be assigned.
Did anybody experience similar problem?
system info: sap_basis 7.0, sp11.
Thanks,
Tomas

Hi Tomas,
Is the same monitoring properties variant active when you assign the AR method before the weekend as when you come in on Monday? RZ21 >> Properties group box >> Properties variants.
When you assign the AR method in RZ20, take note of the active variant in the Additional info tab.
Is the monitoring properties variant assigned to an operation mode by any chance? This could switch it out if the op-mode is in the timetable or someone manually does a switch.

CCMS auto reaction methode

Hi guys,
can anybody explain me how I get an email for every alert within the same MTE (ccms)
Auto reaction method is CCMS_ON_ALERT_EMAIL
Thanks
Christian

Hi
Very simple>
set up transaction SCOT
Set up tr. rz20 and rz21
Check this web page
http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/elearning/nw/configuring%20the%20sending%20of%20e-mails%20as%20an%20auto-reaction.sim
this is sim file you need SAP Player installed to be able to see it.
and also check this document>
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/f03a64de-1427-2e10-3a9c-f88ab4829623?quicklink=index&overridelayout=true
Best regards,
Peter
Edited by: Peter Nechala on Sep 13, 2011 9:30 AM

Why can I not send e-mails from my e-mail account? I can receive e-mails. Not an iCloud account. It is a Bell Aliant account.

Why can I not send e-mails from my e-mail account? I can receive e-mails. It is not an iCloud account it is a Bell Aliant account. An account I pay for.
This is the second time in three months this has occurred. Bell Aliant suggested I contact Apple directly as the only option is to remove my e-mail account and reconfigure it. This will mean losing all my files. These files are very important as my account is a business account.
Bell Aliant thought perhaps it is an Apple problem and that Apple may better be able to remedy the situation without me losing my e-mail files.

Sorry ?
An Internet email provider losses all your Mail and it's Apple's fault ??
Did they explain how the app managed to delete all of your mail and then not even let you have access ?
If that was the case the app should still be able to access the empty folders.
I know there is often blame and counter blame in these situations but there are limits.
9:50 pm Friday; April 10, 2015
 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Can not send e-mails from account but can receive

I have my e-mail account with ATT Yahoo.
I received an account verification notice yesterday from ATT and I responded and they said I was verified.
However after I did that I could not send e-mails from my Imac desktop but I am receiving them.
I spend 4 and a half hours, yes 41/2 hours with both Apple Care and ATT and they could not correct the problem. Both discussions were with upper tier support personnel.
Here are some facts that make this an odd issue:
(1)
I have other e-mail boxes from ATT and they can send and receive e-mails.
(2)
MY laptop can still send and receive e-mails from the e-mail account that is only receiving with my Imac.
(3)
All the settings are exactly the same and both Apple Care and ATT checked them.
Is there anybody out there that may have an answer ?
Both Apple Care and ATT blamed each other.
My concern is that today I received another e-mail trying to verify my e-mail address for another e-mail address from ATT.
I called ATT and they did not know why, I DID NOT open it up and trashed it.
ATT has put a filter on my other e-mail accounts and hopefully that will end any problems with them.
The account that has the issue is my main account and I cannot trust leaving it and am trying to avoid having to change it.
Greg

Hi Rachel, For what it will be worth, I was like a dog with a bone about this, so I decided to give it another go. I have success on both boxes. Here is what I did, I warn you now it was a lengthy process. Before you begin download all the upgrade steps from X.5.0 to X.5.6 as single stages ( for me the combo's did not work) and have them ready to use.
1st Backup all your mail to CD/DVD not on the box. Check for any unsent mails anywhere in the box and then throw out all of the mail bits that are anywhere on the system in any folder. 2nd Install & Archive, 3rd Start up from Install DVD and check/set permissions, reboot. Enter all your ISP details to mail, see if you can send a mail to yourself. If not dump all the mail you tried and the .plists, reboot and install next update in the series, enter all details as before, try and send etc. If this fails dump again and reboot install next update etc.
I started at X.5.1 and got to vX.5.4 before I got a result in that sys asked me if this server will do, I said yes and I got mail out. The server name was different that was offered but when all was over it showed as the correct one that it should be on port 995. I must add that I had the spinning cog wheel for quite some minutes before anything happened. I continued on this way for the rest of the updates. 1x1 until v.6 was reached. That was only on the G4, I now had to do it all again on the MacPro. This one was not so co-operative in that I had to do it twice, but now it also has Mail running. It is funny though that I had to reach X.5.4 on both machines before it came right. On the G4 I was using a retail disc and on the Intel the supplied for discs.
Others on here may have a better and quicker way, but for me this did work. I am sure that there is a problem in either the mail app itself or the production of the Master DVD's.
Whatever, good luck.

Auto-reaction method not sending e-mail

Similar Messages

Maybe you are looking for