Auto-recharge on low balance

I got my skype account auto-recharged, what can I do to stop it?

Hi, cecita799, and welcome to the Community!
Is your account part of a Skype Manager account? I ask this because you posted your enquiry on the Skype Manager message board; so if the answer is yes, the account manager may have added credit to your account.
If your account is not part of a Skype Manager account, you would have to log into your account on the Skype website, click on View Details in Payment Settings, and click Disable to the right of Auto Re-charge.
Regards,
elainem77
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My Skype and Auto-recharge on low balance Story

I signed up for one of skype subscriptions, and I was ready to pay a monthly fee for this service. After some calls I noticed that I was being automatically charged after a few minutes while I was NOT expecting a charge until AFTER a month. Well...Found out my card was automatically and by default checked for the auto-recharge on low balance option! I did not choose this...and when I tried to explain to one of the skype representatives that this option should be a choice by the customer and not a default setting, she explained that "it is the default because you have the choice to cancel it"...She subsequently denied me any refunds, and told me to cancel the setting if I didn't like it. I bet that this was an issue that many customers had encountered, and I looked throught the community, and yes! the "default" was not an option that many customers liked, and when I tried to see if something had been attempted about it..resolved?no. class action suit? may be? Well....somewhere in their corporate policy/culture, and somewhere in their "I agree with terms and conditions" tons of pages, I might have signed away my rights to any class action suit!! HMMMM...guess all that's left now is to see, with my poor music writer/composer skills, if I can come up with a crazy-fun-interesting video about this that goes viral on youtube !

Hi, cecita799, and welcome to the Community!
Is your account part of a Skype Manager account? I ask this because you posted your enquiry on the Skype Manager message board; so if the answer is yes, the account manager may have added credit to your account.
If your account is not part of a Skype Manager account, you would have to log into your account on the Skype website, click on View Details in Payment Settings, and click Disable to the right of Auto Re-charge.
Regards,
elainem77
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My receipt says I was charged $25 for auto-recharg...

HI,
My name is natalia. Yesterday I received a receipt from skype notifying a charge of $25 for auto-recharged on low balance however I was credited only $10. Why?
Thank you
Natalia

contact customer service
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Account Auto Recharged but still no balance

Hello,
I was using 400 Min- 1 month India subscription. My balance got finished yesterday (20 April) and the renewal date is for today (21 April). Whereas, my account got automatically recharged on 18 April and the amount has been deduced from my Credit Card. But, it says “Your subscription has been suspended as you have exceeded your allocated free minutes.Your free minutes will start again on Apr 21, 2012.”
The query is:
1. The account has been automatically recharged whereas Auto Recharge settings were always disabled.
2. Even if it is recharged, there is no balance in my account.
Please revert on immediate basis. Also confirm how to disable the credit card details from the account.
Thanks
Sakshi

Peterpan17 wrote:
the new payment has already occurred .
but cannot make any phone call via Skype till now
Hello
We have reviewed your account and find that you have used your full 300 minutes allocation in your current billing period. Your next minutes allocation will be added to your account on February 4th 2015. The date upon which payment is taken is irrelevant.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Credit Auto-recharge has been cancelled

Dear Skype,
I have an incident yesterday, my skype a/c : suddenly can’t auto recharge, and the auto recharge has been cancelled, the last auto recharge is 23Nov13, we receive the email as below, but for point two, I try recharge the credit manually, it success, attached the success email as attachment , and for point one, I haven’t cancel or modify any configuration over several months, Please help to find out what problem make this fault ASAP and prevent it happen again, thank you.
From: Skype [mailto:[email protected]]
Sent: Monday, December 02, 2013 5:05 PM
To: IT Dept - Skype - Distribution List
Subject: Auto-recharge has been cancelled
This is an automated email, please don’t reply.
Hello [Redacted for privacy],
Auto-recharge has been cancelled
This email confirms that Auto-recharge has been cancelled for the Skype Manager called [Redacted for privacy].
Possible reasons why Auto-recharge was cancelled are:
1. You cancelled Auto-recharge yourself.
2. The credit card you use for Auto-recharge payments has expired.
3. You are using PayPal for your Auto-recharge payments and either the credit card linked with your PayPal account is no longer valid (for example, it has expired), or you have cancelled your billing agreement with Skype on the PayPal website.
Talk soon,
The people at Skype
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You can also visit our forums.
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Hi, and welcome to the Community,
This is one of those sets of issues which can be resolved only by contacting Skype Customer Service directly to enquire why the change was effected. We here in the Community do not have access to Skype account or Skype Manager account details. As a proactive measure, I would change all Skype account and payment method account passwords immediately if this has not already been done.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
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Auto-recharge runs amok - warning!

Chat support seems unable to grasp this issue and the form to submit email questions is having some unspecified problem that keeps it from going through.
I want to give folks a heads up who use Skype Credit with Auto-Recharge enabled that despite a very specific scope of services, Auto-Recharge has lattitude within Skypes billing systems to 'vote early and often' as it were.
In multiple places in your account you can find notes like: "Auto-recharge is enabled - Your Skype Credit balance will Auto-recharge with $10.00 when it falls below $2.00 using payment method PayPal"
That (and the other pages and FAQs) clearly define the scope as being limited to charging you $10 when your balance falls below a trigger point.
A reasonable person would assume this means the only time Skype would charge me is when my trigger point is reached - and that the only charge would be one in the amount of $10.
This is not however what happened to me. I had a $24 Skype Online Number charge set to bill to Skype Credit. When this occured in February, Paypal charged me three separate times for $10 each, until it had enough Skype Credit to process the $24 charge on the account.
While I don't have an issue with paying for the Online Number, and wouldn't have an issue with Skype attempting to use the available balance for that charge or even ultimately for Skype to charge me $10 to try to cover the charge, the underlying issue here is that Skype feels that having approval to charge me $10 under specific circumstances is the same as having my approval to charge me to cover ANY amount that their system happens to think is due.
What if there was a billing error (we've all experienced something like this) and the automated system thought that I was to be charged $240 instead of $24? It would have tried to hit my account 24 times instead of just 3.
The correct response to this situation would be for Skype to email my account with a notice that my online number recently attempted to charge my Skype Credit but that it was unable to go through ... please go check and resolve the issue, etc. Skype lacks the authority to charge me over and over as it pleases until it decides it has enough to process automated charges. Skypes only authority is to charge me $10 when my account balance gets below $2.
Online chat's only support advice in February was to disable Auto-recharge ... which by all other accounts is very convenient. I would not remember to log in to cover my $3 monthly charge every month, so within the scope of the auto-recharge agreement it works very well ... it's just that somewhere a glitch came into the works and this vehicle into my bank account now lets skype do whatever it wants with my bill. Online chat also gave me an invalid 'SR' number after promising to report this to the developers, so I was unable to get someone to check on the status of that issue.
While changing Online Number to bill a different method might solve the specific issue of my online number, it doesn't change the fact that Skype has and likely will continue to operate with this problem in place unless there's some way to communicate the issue to someone who will take ownership of the customers expereince and resolve to have this hole patched.

Hello and thank you for your post. I've escalated your cmments within Skype for review.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Misunderstandins between auto recharges and signat...

Hello
I just realize that you charged my credicard 4 times the same value of auto recharging and that was a huge misunderstanding, because I did not used the line that much and do not want the authomatic revalidation of the subscription, wich was the 149,50 value you debit my credicard. I already canclelled my signature and now I want you to return the values to my bill otherwise I will report as a ilegal charge. When I configured my accoun I said that the signature will not charged by credicard, but with skype credits, so I think you are conjugating 2 things that has nothing to do with the other one.
Autyomatic recharge of low value R$25,00) was ok for autocharge (now, because of this mess I changed that configuration) is one thing, and the signature of 400 minutes (R$ 149,50) is tother one (that I just cancelled because of this mess).
I wonder if you are chargind my credit card with R$ 25,00 lots of time since I have enough credits to pay the signature and that is a huge mistake!!!!!
Please I neeed you to return the charges you have done on my bill ASAP. Otherwise I willl report it as a not legal charge at all
Waitin for a quick response,
Denise Baptista
Data No do pedido Item Pagar com Valor Status
29 de Março de 2012 xxxxxxxxx Brasil 400 12 meses
Assinatura número online 12 meses Crédito Skype R$ 149,50 Entregue
29 de Março de 2012 xxxxxxxxx Recarga automática com saldo baixo
Visa (internacional) R$ 25,00 Entregue
28 de Março de 2012 xxxxxxxxx Recarga automática com saldo baixo
Visa (internacional) R$ 25,00 Entregue
28 de Março de 2012 xxxxxxxxx Recarga automática com saldo baixo
Visa (internacional) R$ 25,00 Entregue
28 de Março de 2012 xxxxxxxxx Recarga automática com saldo baixo
Visa (internacional) R$ 25,00 Entregue
28 de Março de 2012 xxxxxxxxx Recarga automática com saldo baixo
Visa (internacional) R$ 25,00 Entregue

Hi,
https://support.skype.com/en/faq/FA10414/How-do-subscriptions-work ?
https://support.skype.com/en/faq/FA1881/How-do-I-cancel-my-subscription ?
https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund ?
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service ?
Hth
On ne regarde pas l'avenir dans un rétroviseur !
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Skype 7.8.391
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Changing Credit Card Info for Auto Recharge

Hello!
My CC expired not so long ago and therefore my auto recharge has stopped working. All I want to do is update my CC information, purchase Skype credit and apply for auto recharge once again but somehow (and maybe I am stupid) I am finding it really difficult to do this. First of all, Skype does not even give me the simple option of updating my CC details. Secondly, I have tried to purchase credit TWICE with my valid CC and the status is still pending. I am finding this whole system to be incredibly non user friendly.
P.S-I am currently living in South Korea and when I try to purchase credit, it immedietely directs me to a korean website (Daesung skype). About 2 years ago when I purchased Skype credit and applied for auto recharge I don't recall the system for doing so to be this frustrating. Please help! My credit has pending for over 24 hours now.

I agree. Skype has a stupid interface for paying. My credit card number got changed by my credit card company and skype cancelled my auto recharge. It's been over a year since your post but I find the website to be no better. There was no way to change my credit card. I removed it but now I can't start it back up unless I make another payment, but i don't need to pay any more as I have sufficient balance. Dumb.

Skype auto-recharged my account twice. how can i r...

I have skyp set to auto-recharge 10$ when my account gets low. Today when my account got low, skype auto recharged and then a few hours later, auto recharged again. How can I reverse the second auto recharge?
Thanks,
kylearora

Hi, Tambor_Skype, and welcome to the Community,
Yes; you will have the same number -- as long as you reactivate your number within the 90 days following your Skype Number subscription's actual expiration date. While it appears to be a convoluted process, I can attest to the fact that it works.
Regards,
Elaine
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Disable Auto-recharge for ever

hi
I'm angry because Skype enables by default Auto-recharge.
This is the third time I have to go login into my account and disable it.
Skype guys:
Please, please, please, please read carefully, "UNCHECK" Auto-recharge option when buying more Skype credit. I "DO NOT" want auto-recharge my account.
I expect it's clear to you.
and pleadse refund my remaing balance to credit card which is connected to my account
Thank you!
i

I have had this problem for many YEARS. Before Microsoft bought Skype I had this problem and it annoyed me so much that I sent an e-mail directly to the previous owbers saying that I was going lawyer up becuase it is a blantant misuse of my personal details (basically a credit card scam). After that it was turned off, however it is now turned back on. The only way that I seem to get around it is by deleting my cc details, unless of course you are buying through paypal then skype will pull your details back off paypal and then recheck the auto-recharge and thats after you disable it.
This little feature is extremenly unfair and probably sue-worthy. If there are enough people frustrated about perhaps we can write to a newspaper saying how skype basically scams you credit card? I vote for the boston globe.

Cancellation of my auto recharge

I was auto renewed onto my subscription.. i want to cancel the same and i don't intend to use it. How can i get a refund of my subscription?

Below is a link for more details and explanations regarding the Auto-recharge option.
https://support.skype.com/en/faq/FA1042/what-is-auto-recharge-and-how-does-it-work
By default, this option is enabled. Here are the instructions on how to cancel this feature ;
https://support.skype.com/en/faq/FA1042/what-is-auto-recharge-and-how-does-it-work#Auto-recharge_3
Moreover, if you may further questions or concerns, such as more specific instructions or to request for a refund, you can contact the customer support -
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
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Trying to update my auto recharge credit info

My credit card for auto recharge has expired and I want to update my file with the new information. The credit card number has changed and my account will not allow me to make the necessary changes. I add as per the instructions and then it reverts back to the old account as if unsaved. Can I just get someone there to add it for me? Is there someone I can call instead of doing it online?

Well, today my tools are going to be deactivated because my account is expiring.
Still no solution or feedback on the status of the issue relating to the fact that my valid credit card is stuck in a processing limbo in their payment system.
The biggest lesson learned is that subscription software & cloud based services are too risky for a professional production pipeline.
Imagine if I had employees and a huge deadline this week, I would have to explain to my clients that the reason I can't deliver is because Adobe can't process my credit card for whatever reason, and they deactivated my tools.
Now, I probably won't be able to work today but at least this situation as forced me to re-evaluate how I'm going to build my new workflows and those of my clients.
I was actually planning to convert my video production pipeline to Adobe Premiere but now, it's guaranteed I'm staying with Final Cut.
Same thing for my photo retouching & motion workflows, I'm stripping out every Adobe Cloud tool from it.

Stop auto recharge

Please stop auto-recharge for my account. I didn't select any auto recharge option but Skype keeps recharging once the program expired. This is DECEPTION. I am considering raise a sue against Skype. So please stop any auto-recharge for my account.

Hi, Winston1985, and welcome to the Community,
Please check your account to ensure auto-recharge is not ticked. Then, please contact Skype Customer Service for assistance as we here in the Community do not have access to Skype account records or files. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Regards,
Elaine
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Is auto-recharge safe? Where does my payment come ...

Is auto-recharge safe? Where does my payment come from, PayPal?

Hi and welcome to the Skype Community,
Here's some more information on Skype credit auto recharge that should answer most of your questions:
https://support.skype.com/en/faq/FA1042/what-is-auto-recharge-and-how-does-it-work
The auto recharge payment will be taken from the same payment method that you used to set it up.
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Auto Recharge not working, can't buy credit - Dumps me to front page when "Buy" is clicked

I already contacted Customer Service (if you can call it that) on the Chat link. They couldn't fix the problem and said they have to escalate it, and I still haven't heard back. The problem is that auto-recharge isn't working, and really never has. I solved the problem in the past by clicking "buy credit" and just added credit to my account. Now when I do that, it dumps me out to the main front page of the skype.com website. Before you tell me to clear cache and cookies, I tried it from 3 different computers, and even my iphone, same results. Can someone who works for Skype please help? If customer service has devulved into posting to a community so we "can help each other" and there is no one to talk to from the company, how is this ever going to success long term? Microsoft and Skype should be embarrassed. I guess I need to start looking for an alternative solution to international IP calling.

Hi,
Special offer for North American residents only, i'm afraid...
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Auto-recharge on low balance

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