Auto-recharge runs amok - warning!

Question

Chat support seems unable to grasp this issue and the form to submit email questions is having some unspecified problem that keeps it from going through. 
I want to give folks a heads up who use Skype Credit with Auto-Recharge enabled that despite a very specific scope of services, Auto-Recharge has lattitude within Skypes billing systems to 'vote early and often' as it were.
In multiple places in your account you can find notes like: "Auto-recharge is enabled - Your Skype Credit balance will Auto-recharge with $10.00 when it falls below $2.00 using payment method PayPal"
That (and the other pages and FAQs) clearly define the scope as being limited to charging you $10 when your balance falls below a trigger point. 
A reasonable person would assume this means the only time Skype would charge me is when my trigger point is reached - and that the only charge would be one in the amount of $10.
This is not however what happened to me.  I had a $24 Skype Online Number charge set to bill to Skype Credit.  When this occured in February, Paypal charged me three separate times for $10 each, until it had enough Skype Credit to process the $24 charge on the account. 
While I don't have an issue with paying for the Online Number, and wouldn't have an issue with Skype attempting to use the available balance for that charge or even ultimately for Skype to charge me $10 to try to cover the charge, the underlying issue here is that Skype feels that having approval to charge me $10 under specific circumstances is the same as having my approval to charge me to cover ANY amount that their system happens to think is due. 
What if there was a billing error (we've all experienced something like this) and the automated system thought that I was to be charged $240 instead of $24?  It would have tried to hit my account 24 times instead of just 3.
The correct response to this situation would be for Skype to email my account with a notice that my online number recently attempted to charge my Skype Credit but that it was unable to go through ... please go check and resolve the issue, etc.  Skype lacks the authority to charge me over and over as it pleases until it decides it has enough to process automated charges.  Skypes only authority is to charge me $10 when my account balance gets below $2. 
Online chat's only support advice in February was to disable Auto-recharge ... which by all other accounts is very convenient.  I would not remember to log in to cover my $3 monthly charge every month, so within the scope of the auto-recharge agreement it works very well ... it's just that somewhere a glitch came into the works and this vehicle into my bank account now lets skype do whatever it wants with my bill.  Online chat also gave me an invalid 'SR' number after promising to report this to the developers, so I was unable to get someone to check on the status of that issue. 
While changing Online Number to bill a different method might solve the specific issue of my online number, it doesn't change the fact that Skype has and likely will continue to operate with this problem in place unless there's some way to communicate the issue to someone who will take ownership of the customers expereince and resolve to have this hole patched.

Answer 1

Hello and thank you for your post. I've escalated your cmments within Skype for review.
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