Auto Restart Issue with Mac Book AIR
Have been using a Macbook PRO for sometime, no problem with Parallel installed. Due to frequent traveling, light and compact is my priority now, so I bought another AIR (11" i7 chip w/ Parallel installed as well). It was working flawlessly for few weeks, used it to download a couple of updates when I was in China (approx. 4Mbit/sec line speed) still no issues. UNTIL when I get back to my office and using WIFI updated another few stuffs, the AIR started to behave strangely with "your computer needs to restart due to problem ..." the last few days it happened at least 10 times daily, so I did what I know with the usual Mac way, reset PRAM, repair permissions blah blah blah ..problems persists so I called the service centre and the technician I talked to suggested the issue could be from 'your moderate internet speed causing incomplete system updated files.' ; half convinced but I followed / reinstalled ...with no CD, it has to press option to select to reinstall -- only then I realized a big problem, originally it states requires 27 hours to reinstall a fresh LION in my AIR but finally it completed and restated in still about MASSIVE 7-1/2 hours time.
As I have bought a USB network connector now (a convenient gadget when stays at hotels with different levels of facilities offered), this is not so troublesome and I think fellow users should consider using network and avoid using WIFI for this purpose. I notice once the left USB once was used (without turning off the WIFI) it keeps breaking the connections, as I read some articles from this forum the left USB could has some stability issues. After all the time spent, the computer freezes at times and auto restarts again. What the heck has this causes the AIR to behave this way ?
NEXT, I also read on the Power issues, I bought it without realizing one of the technical highlight is on high performance battery management but you can chop my head off and sit on mine if the AIR can last 3 hours (probably the suggested time is with computer power on but without using it at all). I don't want to sound un-nice as I have been using Mac for many many years: 1) if AIR is entirely basing on internet (VERY HIGH SPEED) for support is not a really very friendly method for users if there is reliability issues via internet line support, says what if we are caught in remote area with 30k/sec line speed then we are totally dead ... ; 2) the recent scare makes me dare not using the software updates now, as technician suggested, write down what is required to update, find it from apple and do it manually ...Goohs, my Mac Book Pro using side by side doesn't has this issue. Since when was the last time I have to suffer maintaining a Mac myself ? ... @%#&@*!(!
Anyone has clue to these or simply return to service centre to handle for me ?
Thanks in advance (first time user in this community).
Hello!
I´m sorry it took so long to reply, but I´m new to these blogs; and I´ve been travelling a lot... Anyway, I was able to configure Airport Express, but I was told I could use it to expand my wireless network inside my house; which I found it´s not possible.
So, I´m returning my Airport Express to the store tomorrow and try to figure out a way to extend my wireless in any other way.
Any sugestion? Big houses are a problem...
Best regards, and once again thank you!
Antonio
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EtreCheck version: 2.1.8 (121)
Report generated February 8, 2015 at 8:42:22 PM GMT-5
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (Retina, 13-inch, Mid 2014) (Technical Specifications)
MacBook Pro - model: MacBookPro11,1
1 3 GHz Intel Core i7 CPU: 2-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery Health: Normal - Cycle count 11
Video Information: ℹ️
Intel Iris
Color LCD spdisplays_2560x1600Retina
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 0:14:27
Disk Information: ℹ️
APPLE SSD SM0512F disk0 : (500.28 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 499.10 GB (225.70 GB free)
Encrypted AES-XTS Unlocked Paused
Core Storage: disk0s2 499.42 GB Online
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Bluegiga Low Energy Dongle
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/VMware Fusion.app
[not loaded] com.vmware.kext.vmci (90.6.3) [Click for support]
[not loaded] com.vmware.kext.vmioplug.14.1.3 (14.1.3) [Click for support]
[not loaded] com.vmware.kext.vmnet (0223.55.95) [Click for support]
[not loaded] com.vmware.kext.vmx86 (0223.55.95) [Click for support]
[not loaded] com.vmware.kext.vsockets (90.6.0) [Click for support]
/Library/Application Support/VirtualBox
[loaded] org.virtualbox.kext.VBoxDrv (4.3.20) [Click for support]
[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.20) [Click for support]
[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.20) [Click for support]
[loaded] org.virtualbox.kext.VBoxUSB (4.3.20) [Click for support]
/System/Library/Extensions
[not loaded] com.bose.cdcusb.kext (1.0.0) [Click for support]
[not loaded] com.cisco.nke.ipsec (2.0.3 ) [Click for support]
[not loaded] com.prolific.driver.PL2303 (2.0.0) [Click for support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.0.1) [Click for support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1) [Click for support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1) [Click for support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.0.1) [Click for support]
Startup Items: ℹ️
CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN
ChmodBPF: Path: /Library/StartupItems/ChmodBPF
HP IO: Path: /Library/StartupItems/HP IO
HW_CreateNetwork: Path: /Library/StartupItems/HW_CreateNetwork
HWNetMgr: Path: /Library/StartupItems/HWNetMgr
HWPortDetect: Path: /Library/StartupItems/HWPortDetect
HWPortDetect_driver: Path: /Library/StartupItems/HWPortDetect_driver
StartOuc: Path: /Library/StartupItems/StartOuc
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[loaded] com.cisco.anyconnect.gui.plist [Click for support]
[failed] com.fortinet.forticlient.fssoagent_launchagent.plist [Click for support] [Click for details]
[running] com.mcafee.menulet.plist [Click for support]
[running] com.mcafee.reporter.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[loaded] com.oracle.mydesktophelper.plist [Click for support]
[running] com.seagate.SeagateStorageGauge.plist [Click for support]
[not loaded] com.teamviewer.teamviewer.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]
[loaded] org.macosforge.xquartz.startx.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.cisco.anyconnect.vpnagentd.plist [Click for support]
[running] com.fitbit.galileod.plist [Click for support]
[loaded] com.lobotomo.IPSecuritasDaemon.plist [Click for support]
[running] com.mcafee.agent.cma.plist [Click for support]
[unknown] com.mcafee.ssm.Eupdate.plist [Click for support]
[unknown] com.mcafee.ssm.ScanFactory.plist [Click for support]
[unknown] com.mcafee.ssm.ScanManager.plist [Click for support]
[unknown] com.mcafee.virusscan.fmpd.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[running] com.oracle.mydesktopservice.plist [Click for support]
[loaded] com.teamviewer.Helper.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_service.plist [Click for support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]
[not loaded] org.virtualbox.startup.plist [Click for support]
User Launch Agents: ℹ️
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[failed] com.spotify.webhelper.plist [Click for support] [Click for details]
[not loaded] org.virtualbox.vboxwebsrv.plist [Click for support]
User Login Items: ℹ️
iTunesHelper UNKNOWN Hidden (missing value)
VMware Fusion Helper UNKNOWN (missing value)
VMware Fusion Helper UNKNOWN (missing value)
Chatter Desktop UNKNOWN (missing value)
Microsoft Database Daemon Application (/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app)
VMware Fusion Start Menu Application (/Applications/VMware Fusion.app/Contents/Library/VMware Fusion Start Menu.app)
Spotify UNKNOWN (missing value)
Myo Connect Application (/Applications/Myo Connect.app)
ESET Cybersecurity UNKNOWN (missing value)
HPEventHandler UNKNOWN (missing value)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 8 Update 31 Check version
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
net.juniper.DSSafariExtensions: Version: Unknown [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
WebEx64: Version: 1.0 - SDK 10.6 [Click for support]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.10 GB Disk used: 273.40 GB
Destinations:
G-DRIVE Shakilay [Local]
Total size: 999.86 GB
Total number of backups: 10
Oldest backup: 2014-04-26 08:02:35 +0000
Last backup: 2015-01-20 00:10:11 +0000
Size of backup disk: Adequate
Backup size 999.86 GB > (Disk used 273.40 GB X 3)
Data [Network]
Total size: 2.00 TB
Total number of backups: 2
Oldest backup: 2015-02-08 17:07:08 +0000
Last backup: 2015-02-08 20:58:57 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 499.10 GB X 3)
Top Processes by CPU: ℹ️
3% Myo Connect
3% WindowServer
0% fontd
0% cma
0% launchservicesd
Top Processes by Memory: ℹ️
137 MB Finder
120 MB Safari
103 MB mds_stores
103 MB WindowServer
86 MB VShieldScanner
Virtual Memory Information: ℹ️
10.16 GB Free RAM
4.82 GB Active RAM
915 MB Inactive RAM
1.29 GB Wired RAM
1.29 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Feb 8, 2015, 08:26:28 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-08-202628_[redacted].c rash [Click for details]
Feb 8, 2015, 08:26:22 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-08-202622_[redacted].c rash [Click for details]
Feb 8, 2015, 08:26:15 PM Self test - passed
Feb 8, 2015, 08:23:32 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-08-202332_[redacted].c rash [Click for details]
Feb 8, 2015, 08:23:24 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-08-202324_[redacted].c rash [Click for details]
Feb 8, 2015, 07:41:45 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-08-194145_[redacted].c rash
Feb 8, 2015, 07:41:36 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-08-194136_[redacted].c rash
Feb 8, 2015, 06:26:23 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-08-182623_[redacted].c rash
Feb 8, 2015, 06:26:17 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-08-182617_[redacted].c rash
Feb 8, 2015, 06:07:35 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-08-180735_[redacted].c rash
Feb 8, 2015, 06:07:32 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-08-180732_[redacted].c rash
Feb 8, 2015, 05:52:26 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-02-08-175226_[ redacted].hang
Feb 8, 2015, 01:28:33 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-08-132833_[redacted].c rash
Feb 8, 2015, 01:28:23 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-08-132823_[redacted].c rash
Feb 8, 2015, 01:28:13 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-08-132813_[redacted].c rash
Feb 8, 2015, 09:42:52 AM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2015-02-08-094252_[redacted].cpu _resource.diag [Click for details]
Feb 8, 2015, 09:10:22 AM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-08-091022_[redacted].c rash
Feb 8, 2015, 09:10:15 AM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-08-091015_[redacted].c rash
Feb 8, 2015, 09:10:06 AM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-08-091006_[redacted].c rash
Feb 7, 2015, 06:58:33 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-07-185833_[redacted].c rash
Feb 7, 2015, 06:58:29 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-07-185829_[redacted].c rash
Feb 7, 2015, 06:05:55 PM /Library/Logs/DiagnosticReports/Safari_2015-02-07-180555_[redacted].hang
Feb 7, 2015, 05:56:59 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-07-175659_[redacted].c rash
Feb 7, 2015, 05:56:38 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-07-175638_[redacted].c rash
Feb 7, 2015, 05:56:37 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-07-175637_[redacted].c rash
Feb 7, 2015, 05:56:15 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-07-175615_[redacted].c rash
Feb 7, 2015, 05:52:19 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-07-175219_[redacted].c rash
Feb 7, 2015, 05:52:11 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-07-175211_[redacted].c rash
Feb 7, 2015, 05:03:35 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-07-170335_[redacted].c rash
Feb 7, 2015, 05:03:25 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-07-170325_[redacted].c rash
Feb 7, 2015, 05:03:17 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-07-170317_[redacted].c rash
Feb 7, 2015, 05:03:04 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-07-170304_[redacted].c rash
Feb 7, 2015, 05:03:02 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-07-170302_[redacted].c rash
Feb 7, 2015, 04:52:36 PM /Library/Logs/DiagnosticReports/Google Drive_2015-02-07-165236_[redacted].crash
Feb 7, 2015, 02:56:01 PM /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2015-02-07-145601 _[redacted].crash
Feb 7, 2015, 08:41:15 AM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2015-02-07-084115_[redacted].cpu _resource.diag [Click for details]
Feb 7, 2015, 08:08:37 AM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-07-080837_[redacted].c rash
Feb 7, 2015, 07:57:42 AM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-07-075742_[redacted].c rash
Feb 7, 2015, 07:57:36 AM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-07-075736_[redacted].c rash
Feb 6, 2015, 07:58:29 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-06-195829_[redacted].c rash
Feb 6, 2015, 01:05:37 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail_2015-02-06-010537_[redact ed].crash
Feb 5, 2015, 10:46:17 PM /Library/Logs/DiagnosticReports/MyDesktopStatus_2015-02-05-224617_[redacted].cr ash
Jan 28, 2015, 07:33:04 AM /Library/Logs/DiagnosticReports/Kernel_2015-01-28-073304_[redacted].panic [Click for details]
Feb 5, 2015, 10:52:28 PM /Library/Logs/DiagnosticReports/discoveryd_2015-02-05-225228_[redacted].crash
Feb 7, 2015, 07:13:43 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-07-191343_[redacted].c rash
Feb 7, 2015, 05:57:08 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-07-175708_[redacted].c rash
Feb 7, 2015, 05:56:55 PM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-07-175655_[redacted].c rash
Feb 7, 2015, 07:57:50 AM /Library/Logs/DiagnosticReports/MyDesktopService_2015-02-07-075750_[redacted].c rashHi Linc,
Thanks for your time and help. Here it is
Start time: 11:22:24 02/09/15
Revision: 1214
Model Identifier: MacBookPro11,1
System Version: OS X 10.10.2 (14C109)
Kernel Version: Darwin 14.1.0
Time since boot: 16 minutes
UID: 501
USB
Low Energy Dongle (Bluegiga)
FileVault 2: On FileVault master keychain appears to be installed Encryption in progress: Pending
System errors (per sec)
Myo Connect (UID 501, error 316): 167
Memory (MB)
kernel_task (UID 0): 1079
Root crontab
45 16 * * * /usr/local/McAfee/AntiMalware/VShieldTaskManager 4 >> /dev/null 2>&1
DNS: 190.157.8.33
Listeners
cupsd: ipp
kdc: kerberos
launchd: afpovertcp
launchd: ftp
launchd: microsoft-ds
Diagnostic reports
2015-01-22 MyDesktopService crash x2
2015-01-23 MyDesktopService crash
2015-01-24 MyDesktopService crash x6
2015-01-24 cma crash
2015-01-30 Kernel panic
2015-01-30 MyDesktopService crash x12
2015-01-31 MyDesktopService crash x3
2015-02-01 MyDesktopService crash x3
2015-02-02 MyDesktopService crash x3
2015-02-02 cma crash
2015-02-03 MyDesktopService crash x3
2015-02-06 MyDesktopStatus crash
2015-02-06 discoveryd crash
2015-02-07 MyDesktopService crash x5
2015-02-08 Google Drive crash
2015-02-08 MyDesktopService crash x28
2015-02-08 Safari hang
2015-02-08 com.apple.AmbientDisplayAgent crash
2015-02-08 com.apple.WebKit.WebContent hang
2015-02-09 MyDesktopService crash x12
Log
Feb 9 10:57:10 com.apple.CSConfigDotMacCert-EMAIL-SharedServices: Service setup event to handle failure and will not launch until it fires.
Feb 9 10:57:10 com.spotify.webhelper: Service setup event to handle failure and will not launch until it fires.
Feb 9 10:57:10 com.fortinet.fssoagent_launchagent: Service setup event to handle failure and will not launch until it fires.
Feb 9 10:57:11 SIOCPROTODETACH_IN6: utun0 error=6
Feb 9 10:58:58 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
Feb 9 10:58:58 jnl: b(1, 4): replay_journal: from: 10309120 to: 27239936 (joffset 0x1a389000)
Feb 9 10:58:58 jnl: b(1, 4): journal replay done.
Feb 9 10:59:01 rtR0InitNative: warning! failed to resolve special kernel symbols
Feb 9 10:59:01 supdrvDTraceInit: RTR0DbgKrnlInfoOpen failed with rc=-102.
Feb 9 10:59:04 com.fortinet.fssoagent_launchagent: Service setup event to handle failure and will not launch until it fires.
Feb 9 10:59:04 com.apple.CSConfigDotMacCert-EMAIL-SharedServices: Service setup event to handle failure and will not launch until it fires.
Feb 9 10:59:04 com.spotify.webhelper: Service setup event to handle failure and will not launch until it fires.
Feb 9 10:59:13 SIOCPROTODETACH_IN6: utun0 error=6
Feb 9 11:03:09 process Myo Connect[389] caught causing excessive wakeups. Observed wakeups rate (per sec): 183; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45016
Feb 9 11:04:28 ctl_enqueuedata: m_allocpacket_internal(1072) failed
Feb 9 11:06:18 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
Feb 9 11:06:18 jnl: b(1, 4): replay_journal: from: 14158336 to: 18902016 (joffset 0x1a389000)
Feb 9 11:06:18 jnl: b(1, 4): journal replay done.
Feb 9 11:06:20 rtR0InitNative: warning! failed to resolve special kernel symbols
Feb 9 11:06:20 supdrvDTraceInit: RTR0DbgKrnlInfoOpen failed with rc=-102.
Feb 9 11:06:23 com.fortinet.fssoagent_launchagent: Service setup event to handle failure and will not launch until it fires.
Feb 9 11:06:23 com.apple.CSConfigDotMacCert-EMAIL-SharedServices: Service setup event to handle failure and will not launch until it fires.
Feb 9 11:06:23 com.spotify.webhelper: Service setup event to handle failure and will not launch until it fires.
Feb 9 11:06:34 SIOCPROTODETACH_IN6: utun0 error=6
Feb 9 11:09:11 process Myo Connect[390] caught causing excessive wakeups. Observed wakeups rate (per sec): 268; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45009
Daemons
com.adobe.fpsaud
com.fitbit.galileod
com.lobotomo.IPSecuritasDaemon
com.mcafee.agent.cma
com.mcafee.ssm.Eupdate
com.mcafee.ssm.ScanManager
com.mcafee.virusscan.fmpd
com.mcafee.virusscan.ssm.ScanFactory
com.microsoft.office.licensing.helper
com.oracle.java.Helper-Tool
com.oracle.java.JavaUpdateHelper
com.oracle.mydesktopservice
- status: -11
com.teamviewer.Helper
org.macosforge.xquartz.privileged_startx
Agents
com.apple.AirPortBaseStationAgent
com.apple.CSConfigDotMacCert-EMAIL-SharedServices
- status: 78
com.citrixonline.GoToMeeting.G2MUpdate
com.fortinet.fssoagent_launchagent
- status: 78
com.google.keystone.user.agent
com.mcafee.menulet
com.mcafee.reporter
com.oracle.java.Java-Updater
com.oracle.mydesktophelper
com.seagate.SeagateStorageGauge.plist
com.spotify.webhelper
- status: 78
org.macosforge.xquartz.startx
User overrides
com.apple.FTMonitor
com.evernote.EvernoteHelper
com.apple.imagent.monaco
Startup items
/System/Library/StartupItems/CiscoVPN/CiscoVPN
/System/Library/StartupItems/CiscoVPN/StartupParameters.plist
/Library/StartupItems/ChmodBPF/ChmodBPF
/Library/StartupItems/ChmodBPF/StartupParameters.plist
/Library/StartupItems/cma/cma.sh
/Library/StartupItems/cma/cmamesh
/Library/StartupItems/HP IO/HP IO
/Library/StartupItems/HP IO/Resources/version.plist
/Library/StartupItems/HP IO/StartupParameters.plist
Global login items
/Applications/ESET Cybersecurity.app
/Library/Printers/hp/hpio/HPEventHandler.app/
User login items
iTunesHelper
- missing value
VMware Fusion Helper
- missing value
VMware Fusion Helper
- missing value
Chatter Desktop
- missing value
Microsoft Database Daemon
- /Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app
VMware Fusion Start Menu
- /Applications/VMware Fusion.app/Contents/Library/VMware Fusion Start Menu.app
Spotify
- missing value
Myo Connect
- /Applications/Myo Connect.app
ESET Cybersecurity
- missing value
HPEventHandler
- missing value
iCloud errors
CallHistorySyncHelper x6
bird x584
cloudd x77
Continuity errors
sharingd x12
User caches/logs
3212 MB: Library/Containers/com.apple.mail/Data/Library/Logs/Mail/stbeehive.oracle.comUU ID.txt
Restricted files: 17090
Lockfiles: 159
High file counts
Desktop: 54
Contents of /Library/LaunchAgents/com.fortinet.forticlient.fssoagent_launchagent.plist
- mod date: Jan 16 17:29:30 2015
- checksum: 2763292712
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.fortinet.fssoagent_launchagent</string>
<key>Program</key>
<string>/Library/Application Support/Fortinet/FortiClient/bin/fssoagent_launchagent</string>
<key>RunAtLoad</key>
<true/>
<key>KeepAlive</key>
<dict>
<key>SuccessfulExit</key>
<false/>
</dict>
<key>ThrottleInterval</key>
<integer>0</integer>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.mcafee.menulet.plist
- mod date: Sep 30 05:02:01 2013
- checksum: 1852533552
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.mcafee.menulet</string>
<key>GroupName</key>
<string>Virex</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/McAfee/MSS/Applications/Menulet.app/Contents/MacOS/Menulet</string>
</array>
<key>KeepAlive</key>
<true/>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.mcafee.reporter.plist
- mod date: Sep 30 05:02:01 2013
- checksum: 1074323989
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.mcafee.reporter</string>
<key>GroupName</key>
<string>Virex</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/McAfee/MSS/Applications/McAfee Reporter.app/Contents/MacOS/McAfee Reporter</string>
</array>
<key>KeepAlive</key>
<true/>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
- mod date: Jun 7 22:02:57 2013
- checksum: 3702735998
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.oracle.java.Java-Updater</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>
<string>-bgcheck</string>
</array>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
<key>StartCalendarInterval</key>
<dict>
<key>Hour</key>
<integer>9</integer>
<key>Minute</key>
<integer>50</integer>
<key>Weekday</key>
<integer>5</integer>
</dict>
</dict>
...and 1 more line(s)
Contents of /Library/LaunchAgents/com.oracle.mydesktophelper.plist
- mod date: Aug 22 15:20:04 2013
- checksum: 1185272656
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.oracle.mydesktophelper</string>
<key>OnDemand</key>
<true/>
<key>ServiceIPC</key>
<true/>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/Oracle/MyDesktop/MyDesktopHelper</string>
</array>
<key>Sockets</key>
<dict>
<key>MasterSocket</key>
<dict>
<key>SockFamily</key>
<string>Unix</string>
<key>SockPathName</key>
<string>/var/tmp/com.oracle.mydesktophelper.sock</string>
<key>SockPathMode</key>
<integer>438</integer>
<key>SockType</key>
...and 5 more line(s)
Contents of /Library/LaunchAgents/com.seagate.SeagateStorageGauge.plist
- mod date: Mar 10 11:38:47 2010
- checksum: 3262128215
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<!--
com.seagate.SeagateStorageGauge.plist
SeagateDiagnostics
Created by John Brisbin on 3/10/10.
Copyright 2010 Seagate Technologies LLC.. All rights reserved.
-->
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<true/>
<key>Label</key>
<string>com.seagate.SeagateStorageGauge.plist</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>OnDemand</key>
<false/>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/Seagate/Seagate Storage Gauge.app/Contents/MacOS/Seagate Storage Gauge</string>
<string>-doautolnch</string>
<string>/Library/Application Support/Seagate/Seagate Storage Gauge.app</string>
</array>
<key>RunAtLoad</key>
...and 3 more line(s)
Contents of /Library/LaunchAgents/com.teamviewer.teamviewer.plist
- mod date: Feb 2 17:44:27 2015
- checksum: 2033408783
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Disabled</key>
<true/>
<key>KeepAlive</key>
<true/>
<key>Label</key>
<string>com.teamviewer.teamviewer</string>
<key>LimitLoadToSessionType</key>
<array>
<string>Aqua</string>
</array>
<key>ProgramArguments</key>
<array>
<string>/Applications/TeamViewer.app/Contents/MacOS/TeamViewer</string>
<string>-RunAsAgent</string>
<string>YES</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>WorkingDirectory</key>
<string>/Applications/TeamViewer.app/Contents/MacOS</string>
</dict>
...and 1 more line(s)
Contents of /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist
- mod date: Feb 2 17:44:27 2015
- checksum: 2384203231
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Disabled</key>
<true/>
<key>KeepAlive</key>
<true/>
<key>Label</key>
<string>com.teamviewer.desktop</string>
<key>LimitLoadToSessionType</key>
<array>
<string>LoginWindow</string>
<string>Aqua</string>
</array>
<key>ProgramArguments</key>
<array>
<string>/Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop</strin g>
<string>-RunAsAgent</string>
<string>YES</string>
<string>-Module</string>
<string>Full</string>
</array>
<key>RunAtLoad</key>
<true/>
...and 4 more line(s)
Contents of /Library/LaunchAgents/org.macosforge.xquartz.startx.plist
- mod date: Aug 11 16:52:54 2014
- checksum: 2451978492
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>org.macosforge.xquartz.startx</string>
<key>ProgramArguments</key>
<array>
<string>/opt/X11/lib/X11/xinit/launchd_startx</string>
<string>/opt/X11/bin/startx</string>
<string>--</string>
<string>/opt/X11/bin/Xquartz</string>
</array>
<key>Sockets</key>
<dict>
<key>org.macosforge.xquartz:0</key>
<dict>
<key>SecureSocketWithKey</key>
<string>DISPLAY</string>
</dict>
</dict>
<key>ServiceIPC</key>
<true/>
<key>EnableTransactions</key>
<true/>
...and 2 more line(s)
Contents of /Library/LaunchDaemons/com.fitbit.galileod.plist
- mod date: May 19 05:48:41 2014
- checksum: 333804614
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Program</key>
<string>/usr/local/bin/galileod</string>
<key>ProgramArguments</key>
<array>
<string>/usr/local/bin/galileod</string>
</array>
<key>Label</key>
<string>com.fitbit.galileod</string>
<key>UserName</key>
<string>root</string>
<key>GroupName</key>
<string>daemon</string>
<key>InitGroups</key>
<true/>
<key>OnDemand</key>
<false/>
<key>ServiceIPC</key>
<true/>
<key>Sockets</key>
<dict>
<key>UserClients</key>
...and 27 more line(s)
Contents of /Library/LaunchDaemons/com.lobotomo.IPSecuritasDaemon.plist
- mod date: Jun 3 13:41:09 2013
- checksum: 1975883550
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<true/>
<key>Label</key>
<string>com.lobotomo.IPSecuritasDaemon</string>
<key>ProgramArguments</key>
<array>
<string>/Library/PrivilegedHelperTools/com.lobotomo.IPSecuritasDaemon</string>
</array>
<key>RunAtLoad</key>
<true/>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.mcafee.agent.cma.plist
- mod date: Oct 9 03:12:05 2014
- checksum: 575335952
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<!-- Copyright (C) 2011 McAfee, Inc. All rights reserved. -->
<dict>
<key>EnvironmentVariables</key>
<dict>
<key>DYLD_LIBRARY_PATH</key>
<string>/Library/McAfee/cma/lib:/Library/McAfee/cma/bin</string>
<key>NLSPATH</key>
<string>/Library/McAfee/cma/resource/en_US/%N</string>
</dict>
<key>Label</key>
<string>com.mcafee.agent.cma</string>
<key>ProgramArguments</key>
<array>
<string>/Library/McAfee/cma/bin/launchcma</string>
</array>
<key>WorkingDirectory</key>
<string>/Library/McAfee/cma/bin</string>
<!-- <key>StandardOutPath</key> -->
<!-- <string>/Library/McAfee/cma/scratch/etc/launch.log</string> -->
<!-- <key>StandardErrorPath</key> -->
<!-- <string>/Library/McAfee/cma/scratch/etc/launcherror.log</string> -->
<key>KeepAlive</key>
...and 5 more line(s)
Contents of /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
- mod date: Mar 10 03:00:00 2011
- checksum: 998894468
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>MachServices</key>
<dict>
<key>com.microsoft.office.licensing.helper.port</key>
<true/>
</dict>
<key>Label</key>
<string>com.microsoft.office.licensing.helper</string>
<key>OnDemand</key>
<true/>
<key>ProgramArguments</key>
<array>
<string>/Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper</s tring>
</array>
<key>ServiceIPC</key>
<true/>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.oracle.mydesktopservice.plist
- mod date: Feb 5 11:05:39 2014
- checksum: 497805958
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.oracle.mydesktopservice</string>
<key>UserName</key>
<string>root</string>
<key>GroupName</key>
<string>wheel</string>
<key>KeepAlive</key>
<true/>
<key>RunAtLoad</key>
<true/>
<key>Program</key>
<string>MyDesktopService</string>
<key>WorkingDirectory</key>
<string>/Library/Application Support/Oracle/MyDesktop</string>
<key>StandardErrorPath</key>
<string>/Library/Logs/mydesktopservice_error.log</string>
<key>StandardOutPath</key>
<string>/Library/Logs/mydesktopservice_output.log</string>
<key>Listeners</key>
<dict>
<key>SockServiceName</key>
...and 8 more line(s)
Contents of /Library/LaunchDaemons/com.teamviewer.Helper.plist
- mod date: Jan 12 02:36:09 2015
- checksum: 3374894509
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.teamviewer.Helper</string>
<key>MachServices</key>
<dict>
<key>com.teamviewer.Helper</key>
<true/>
</dict>
<key>Program</key>
<string>/Library/PrivilegedHelperTools/com.teamviewer.Helper</string>
<key>ProgramArguments</key>
<array>
<string>/Library/PrivilegedHelperTools/com.teamviewer.Helper</string>
</array>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist
- mod date: Feb 2 17:44:27 2015
- checksum: 1666586439
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Disabled</key>
<true/>
<key>KeepAlive</key>
<true/>
<key>Label</key>
<string>com.teamviewer.service</string>
<key>ProgramArguments</key>
<array>
<string>/Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service</string>
<string>-Module</string>
<string>Full</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>WorkingDirectory</key>
<string>/Applications/TeamViewer.app/Contents/MacOS</string>
</dict>
</plist>
Contents of /Library/LaunchDaemons/org.virtualbox.startup.plist
- mod date: Jan 6 18:23:58 2015
- checksum: 3094394405
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key> <string>org.virtualbox.startup</string>
<key>Disabled</key> <false/>
<key>RunAtLoad</key> <true/>
<key>KeepAlive</key> <false/>
<key>LaunchOnlyOnce</key> <true/>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh</string>
<string>restart</string>
</array>
</dict>
</plist>
Contents of Library/LaunchAgents/com.google.keystone.agent.plist
- mod date: Nov 27 16:14:13 2014
- checksum: 2292326349
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.google.keystone.user.agent</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>ProgramArguments</key>
<array>
<string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>
<string>-runMode</string>
<string>ifneeded</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>3523</integer>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
</plist>
Contents of Library/LaunchAgents/com.spotify.webhelper.plist
- mod date: Jan 21 20:36:13 2015
- checksum: 1343262072
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.spotify.webhelper</string>
<key>KeepAlive</key>
<dict>
<key>NetworkState</key>
<true/>
</dict>
<key>RunAtLoad</key>
<true/>
<key>Program</key>
<string>/Users/USER/Library/Application Support/Spotify/SpotifyWebHelper</string>
<key>SpotifyPath</key>
<string>/Applications/Spotify.app</string></dict>
</plist>
Contents of Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist
- mod date: Jan 6 18:24:25 2015
- checksum: 3654809970
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Disabled</key>
<true/>
<key>KeepAlive</key>
<false/>
<key>Label</key>
<string>org.virtualbox.vboxwebsvc</string>
<key>Program</key>
<string>/Applications/VirtualBox.app/Contents/MacOS/vboxwebsrv</string>
<key>Sockets</key>
<dict>
<key>Listeners</key>
<dict>
<key>SockServiceName</key>
<string>18083</string>
<key>SockType</key>
<string>stream</string>
<key>SockFamily</key>
<string>IPv4</string>
</dict>
</dict>
</dict>
...and 1 more line(s)
Bundles
- N/A
App extensions
com.getdropbox.dropbox.garcon
Bad kernel extensions
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns/SeagateDriveIcons.kext
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What is the best configuration with Mac Book air, time capsule and external hard drive?
Hi, I just bought a MacBook Air with the new Time Capsule and I was wondering what is the best set up:
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or Option 2: use the external drive as the main drive and use the time capsule as the back up? in that case, would the ext drive need to be plugged to the MacBook Air?
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Apple tv not recognising home sharing with mac book air
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Hi there Keryn62,
It sounds like you haven't changed anything, but you are unable to use Home Sharing between your Apple TV and your computer, even though you have verified that they are both signed into the same Apple ID. I would use the rest of the troubleshooting in the following article:
Troubleshooting Home Sharing
Thank you for using Apple Support Communities.
All the best,
Sterling
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Bogus sale - can you help fix it?
I bought a "refurbished" iMac (500Mhz, 20 GB, 384 SDRAM) that was upgraded to OSX 10.3. There was a bootleg OSX 10.3 disk in the machine when it arrived. When I loaded Office for OS 9, it worked until I tried to restart. Now all I get is folder with