Auto Scaling when Printing

For some reason when I try and print a large banner from InDesign it auto scales the image up by exactly 1 inch proportionately. In other words, it makes my 36 inch wide document 37 inches exactly and adjusts the length accordingly. I've checked and double checked the print settings to make sure that it is not set to scale the document, but it keeps doing it.
Does anyone have any experience with printing large documents that get auto scaled? I've tried uninstalling and reinstalling my printer, printing from a PDF, copy-pasting the artwork into a new Indesign document to no avail.

I found the problem. It was in the print options.
Under setup > Paper Size
This was set to Defined by Driver, but when I change it custom and enter in the paper size amounts (even though they're the same as what the driver was selecting) it doesn't scale it anymore.

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Greetings, all -
I'm helping a client develop a solution for making certain
proprietary documents available on their Web site. The goal is to
make it easy for visitors to print the documents, but not to
download them, modify them or copy text from them. Since the
documents start out in PDF format (well, actually in QuarkXPress,
but the typesetter sends them to my client as PDFs), it seemed like
a good plan to convert the PDFs to SWF using Print2Flash, and then
set up a custom Flash UI on the site that displays requested
documents and offers a Print button -- but no Select Text tool (to
prevent copying text) and no link to a downloadable PDF.
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border at 0.5-inch, and the bottom border at 0.59375-inch (19/32).
The 0.5-inch document placed the top and left borders at 0.625-inch
(5/8), the right border at 0.75-inch (3/4) and the bottom border at
0.8125-inch (13/16). So not only is the output being scaled, but
it's actually being distorted as the scaling isn't uniform.
I suppose I should mention here that it's extremely important
to my client that these documents print at their proper dimensions,
or at least as close to that ideal as possible. The results I'm
getting now just aren't acceptable, and I'm not sure what to do.
A few more facts from my testing:
- If I print these test documents directly from MS Publisher,
OR from a PDF version, the results are accurate and properly sized.
- It would seem that our custom Flash UI is not at fault,
because opening these SWF documents in the standalone Flash Player
gives the same results.
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printer (Epson R200) outputs the documents accurately, and that's
without any special "borderless" or "maximum printable area"
options turned on. However, every laser printer I've tested so far
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In order for this solution to be workable, we really can't
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predict how they're labeled in order to provide clear instructions.
Again, when I print these test documents from PDF or Publisher, no
special settings are required to get accurate output.
Given how popular Flash has become, it's hard for me to
believe that no one else has encountered this problem; it would
surprise me if we're doing anything that's terribly unique or
unusual. At the same time, I understand that most Flash content is
intended to be an onscreen experience rather than being oriented
toward printing hard copy. In any case, my searches of this forum
haven't turned up anything that seems to match my situation. So I
guess I'm hoping that someone here has run into this before, or at
least that someone has a broad enough knowledge of Flash to know of
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and/or in our SWF files to get us closer to the accurate output we
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I apologize for my wordiness...I'm just trying to supply as
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would likely come up. I'll close now and await your responses.
Needless to say, I would appreciate ANY input. And of course, if
this HAS been covered and answered in another thread somewhere,
please point me there and accept my apologies for the redundancy.
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Greetings, all -
I'm helping a client develop a solution for making certain
proprietary documents available on their Web site. The goal is to
make it easy for visitors to print the documents, but not to
download them, modify them or copy text from them. Since the
documents start out in PDF format (well, actually in QuarkXPress,
but the typesetter sends them to my client as PDFs), it seemed like
a good plan to convert the PDFs to SWF using Print2Flash, and then
set up a custom Flash UI on the site that displays requested
documents and offers a Print button -- but no Select Text tool (to
prevent copying text) and no link to a downloadable PDF.
The Flash UI has been developed and we are now in a testing
phase, but a fairly major problem has surfaced. To my surprise, the
printed output is being scaled to a smaller size than the actual
document, seemingly without regard to print driver settings. When I
became aware of the problem I created two test documents in
Microsoft Publisher -- one with a simple rectangle (1-pixel black
border, no fill) whose edges sit exactly 0.25-inch from the page
edges, and another with the same rectangle but at 0.5-inch from the
edges. I created SWF files from these documents (actually I tried
both Publisher -> PDF -> SWF and Publisher directly to SWF,
but the results were identical) and printed them from the Flash UI.
The 0.25-inch document produced output that placed the top and left
borders at 0.34375-inch (11/32) from the page edge, the right
border at 0.5-inch, and the bottom border at 0.59375-inch (19/32).
The 0.5-inch document placed the top and left borders at 0.625-inch
(5/8), the right border at 0.75-inch (3/4) and the bottom border at
0.8125-inch (13/16). So not only is the output being scaled, but
it's actually being distorted as the scaling isn't uniform.
I suppose I should mention here that it's extremely important
to my client that these documents print at their proper dimensions,
or at least as close to that ideal as possible. The results I'm
getting now just aren't acceptable, and I'm not sure what to do.
A few more facts from my testing:
- If I print these test documents directly from MS Publisher,
OR from a PDF version, the results are accurate and properly sized.
- It would seem that our custom Flash UI is not at fault,
because opening these SWF documents in the standalone Flash Player
gives the same results.
- Not EVERY printer I tested gives bad results; one inkjet
printer (Epson R200) outputs the documents accurately, and that's
without any special "borderless" or "maximum printable area"
options turned on. However, every laser printer I've tested so far
has produced the scaled-down version. The only exception has been a
high-end imaging unit that offers a "full bleed" option -- when
that's turned on, that printer produces accurate results.
In order for this solution to be workable, we really can't
ask the users to mess around with tweaking options in their print
drivers -- some users have trouble finding and adjusting these
options, and with thousands of drivers out there it's impossible to
predict how they're labeled in order to provide clear instructions.
Again, when I print these test documents from PDF or Publisher, no
special settings are required to get accurate output.
Given how popular Flash has become, it's hard for me to
believe that no one else has encountered this problem; it would
surprise me if we're doing anything that's terribly unique or
unusual. At the same time, I understand that most Flash content is
intended to be an onscreen experience rather than being oriented
toward printing hard copy. In any case, my searches of this forum
haven't turned up anything that seems to match my situation. So I
guess I'm hoping that someone here has run into this before, or at
least that someone has a broad enough knowledge of Flash to know of
certain code parameters that need to be tweaked in the Player
and/or in our SWF files to get us closer to the accurate output we
need.
I apologize for my wordiness...I'm just trying to supply as
much data as possible and anticipate some of the questions that
would likely come up. I'll close now and await your responses.
Needless to say, I would appreciate ANY input. And of course, if
this HAS been covered and answered in another thread somewhere,
please point me there and accept my apologies for the redundancy.
Pat

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Hi everyone!
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