Auto-start movies in Keynote -- help!!

I have a short (:21) QT movie in my Keynote project; twice now I've gone into the Apple store for help getting the movie to self-start; both times I have come home, been able to get the movie to then self-start twice; it then reverts to not auto-starting; the movie shows the poster frame for the duration of the transition, then moves on quickly to the next slide. The fix seems to vanish. I'm not using a build, just dragged the movie onto a slide. I'm desperate; does anyone have a suggestion for me?

I have had this before and it could be to do with the poster frame you mention. Best always start clean - drag the movie to a new slide which has no transition. Double click it on the slide and it should run cleanly. Have the Inspector open on the Quicktime pane - if it's running OK you should see it counting down the time to left and right of the controls. Make sure there is no Poster frame set otherwise, when played, it just shows the poster frame and the movie runs behind it. If you want to start the movie running at a particular scene, use the start and stop sliders to determine which bit of the movie to show. Personally, I have always found the Poster frame control confusing, so never use it. If I need a holding image, i use QT to export the required still frame and drag this over the top of the movie and then Build it out as the Movie Builds in.

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