Auto-update not working on 64-bit Windows Firefox Aurora

I realize the correct directory to download Aurora builds would be http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-mozilla-aurora-l10n/, but it does not have 64-bit Windows build which is unfortunately the only way to solve severe stuttering problems in Flash.
Previously I had used nightly builds, while they did work fine most of the time sometimes there issues that forced me back to standard builds, and stuttering Flash.
So instead I've been trying to use 64-bit Aurora I downloaded from http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-mozilla-aurora/. It's been a smooth experience otherwise but auto-update doesn't work. First it attempts to install small patch, which fails. Then it tries to install full update, which again fails.
Here's a screenshot of the full update failure message: http://i.imgur.com/8HmPjTE.jpg

Thanks for the feedback. The topic linked above suggests that the problem with auto-update lies with CA certificate. I've submitted feedback to Moziilla and linked here just in case.
If the cause of failing auto-update is the CA certificate, hopefully Mozilla is willing to correct the problem.
Stuttering Flash in 32-bit Firefox is simply unbearable and I have to either use 64-bit Nightly or Aurora builds, or go Chrome.

Similar Messages

Flash player silent auto update not working

I was glad to read the news about the new feature of silent auto updates of the Adobe Flash player, but unfortunately this is not working on my machine. Has anyone had the same problems and was able to solve them?
Some information on my setup:
I had previously installed Flash player version 11.1.102.63, both ActiveX and Plugin version (installed through the .msi files, deployed via Active Directory/GPO - no further configuration, just plain original .msi files).
To test the auto update feature, I decided to install the new 11.2.202.228 version, but only the ActiveX version. I installed this via the .exe installer (install_flash_player_11_active_x_32bit.exe) manually, choosing "Install updates automatically when available (recommended)" in the last step of the installation, as seen here:
http://www.adobe.com/devnet/flashplayer/articles/background-updater-windows.html
When I open Control Panel -> Flash Player, under the "Advanced" tab I see:
"Install updates automatically" is chosen, but greyed out (no admin rights with this windows user)
ActiveX version: 11.2.202.228
Plug-In version: 11.1.102.63
The file "mms.cfg" under C:\WINDOWS\system32\Macromed\Flash\ contains:
AutoUpdateDisable=0
SilentAutoUpdateEnable=1
The task "Adobe Flash Player Updater" was created and is scheduled to run every 1 hour. I can see that it is started ("last start time"), the result code is 0x0 which means "no error".
So everything as expected. But the auto update is not working, since the plugin version of flash player never gets updated!
I edited the "mms.cfg" and added:
SilentAutoUpdateVerboseLogging=1
After manually starting the task, there are some lines added to "FlashInstall.log" in the same directory:
2012-4-4+7-20-48.814 [info] 1614
2012-4-4+7-20-48.829 [info] 1615
2012-4-4+7-20-48.829 [info] 1618
2012-4-4+7-20-48.829 [info] 1619 1063
2012-4-4+7-20-48.876 [info] 1614
2012-4-4+7-20-48.876 [info] 1615
2012-4-4+7-20-48.876 [info] 1618
2012-4-4+7-20-48.876 [info] 1608
2012-4-4+7-20-48.876 [info] 1604
2012-4-4+7-21-10.425 [warning] 1403 12029
2012-4-4+7-21-10.425 [warning] 1407 183
2012-4-4+7-21-10.425 [warning] 1408
2012-4-4+7-21-10.456 [info] 1624
2012-4-4+7-21-10.456 [info] 1612
2012-4-4+7-21-10.456 [info] 1621
What does this mean?
Some more information:
Windows XP SP3, all windows updates installed, german
Avira Professional Security anti-virus software
Machine is behind a proxy server, but this is set up in Control Panel -> Internet Options
I suppose this is a problem with our proxy server. Does the auto updater not use the proxy information from the Windows Control Panel settings?
Kind Regards,
Martin

Hey Hans,
After reading of your sucsess I attempted to replicate it.
I am happy to say that I managed to update from Adobe Flash 11.2.202.228 to 11.2.202.233 on serveral different windows 7 notebooks and desktops sliently.
I went into the windows task scedular and ran the Adobe Flash Player Updater task (I didn't need to change anything in the task or the service for it to work).
The only issue I found was that if I ran the task again without restarting the computer no requests from the client would show up in the logs from my web server but if I restarted my computer and then reran the task it would work again. I'm assuming that it will only sent requests out every 24hours is talked about in page 18 of the Flash Player 11.2 Administration Guide.
My Web Servers logs look like this:
2012-04-27 05:45:01 W3SVC1967680676 10.135.12.38 GET /pub/flashplayer/update/current/sau/11/xml/version.xml - 443 - 10.135.13.17 Get+Flash+Player+version+xml/1.0 200 0 0
2012-04-27 05:45:05 W3SVC1967680676 10.135.12.38 GET /pub/flashplayer/update/current/sau/11/install/install_all_win_ax_sgn.z - 80 - 10.135.13.17 Download+Flash+Player+Installer/1.0 200 0 0
My mms.cfg looks like this:
AutoUpdateDisable=0
SilentAutoUpdateEnable=1
SilentAutoUpdateServerDomain=proxy.tallangatta-sc.vic.edu.au
I think the biggest issue I had during testing was that I forgot to my web servers certificate into the windows certificate stores trusts root certs of my notebooks/desktops. EG: http://blogs.adobe.com/livecycle/2012/04/rights-management-how-to-get-windows-7-to-trust-a -self-signed-server-certificate.html
I have since deployed the mms.cfg file and added my web servers certificate into the trusted root certs via group policy to all my clients and it is working very well. I have also writen a batch file to download the needed files from adobe for that backgroup updater and to put them on my web server. I created a daily task on my web server to run the batch file. If anyone wants the batch file or shell script please email me and I'll forward it on.
My batch file pretty much looks like this:
@echo off
:::::::::: INFOMATION ABOUT SCRIPT ::::::::::
:: This Script Titled adobe-flash-background-updates and was written by Tyrone Wyatt of www.cloudportal.org.
:: This Script is open to use by everyone and is not under any licence.
:: See flash_player_11_2_admin_guide.pdf for more infomation on how this script is required to function.
:::::::::: SCRIPT CONFIG ::::::::::
:: The TITLE option is the scripts name
set TITLE=adobe-flash-background-updates
:: The LOG option is the log file.
set LOG=./%TITLE%.log
:: The SOURCE option is the mirror on which you would like to download the flash files from.
set SOURCE=http://fpdownload2.macromedia.com
:: The DESTINATION option is where you would like your downloaded files to go so they are accessable by your web service.
set DESTINATION=d:\wwwroot\Proxy
:: The VERSION option is the current major version of Flash Player (for Flash Player 11.2, the major version is 11).
set VERSION=11
:: The Proxy settings for wget to use
set HTTP_PROXY=http://edupass.tallangatta-sc.vic.edu.au:8080
:::::::::: SCRIPT CORE ::::::::::
echo Welcome to %TITLE% Script!
echo =O====== %date% %time% ======== >> %LOG% 2>&1
if exist %DESTINATION%\pub\flashplayer\update\current\sau\%VERSION%\xml (
echo Skipping destination folder structure creation.
) else (
echo Creating destination folder structure.
mkdir %DESTINATION%\pub >> %LOG% 2>&1
mkdir %DESTINATION%\pub\flashplayer >> %LOG% 2>&1
mkdir %DESTINATION%\pub\flashplayer\update >> %LOG% 2>&1
mkdir %DESTINATION%\pub\flashplayer\update\current >> %LOG% 2>&1
mkdir %DESTINATION%\pub\flashplayer\update\current\sau >> %LOG% 2>&1
mkdir %DESTINATION%\pub\flashplayer\update\current\sau\%VERSION% >> %LOG% 2>&1
mkdir %DESTINATION%\pub\flashplayer\update\current\sau\%VERSION%\xml >> %LOG% 2>&1
mkdir %DESTINATION%\pub\flashplayer\update\current\sau\%VERSION%\install >> %LOG% 2>&1
echo Downloading files...
wget.exe -nv %SOURCE%/pub/flashplayer/update/current/sau/%VERSION%/xml/version.xml -O %DESTINATION%\pub\flashplayer\update\current\sau\%VERSION%\xml\version.xml >> %LOG% 2>&1
wget.exe -nv %SOURCE%/pub/flashplayer/update/current/sau/%VERSION%/install/install_all_win_ax_sgn.z -O %DESTINATION%\pub\flashplayer\update\current\sau\%VERSION%\install\install_all_win_ax_sgn .z >> %LOG% 2>&1
wget.exe -nv %SOURCE%/pub/flashplayer/update/current/sau/%VERSION%/install/install_all_win_pl_sgn.z -O %DESTINATION%\pub\flashplayer\update\current\sau\%VERSION%\install\install_all_win_pl_sgn .z >> %LOG% 2>&1
wget.exe -nv %SOURCE%/pub/flashplayer/update/current/sau/%VERSION%/install/install_all_win_64_ax_sgn.z -O %DESTINATION%\pub\flashplayer\update\current\sau\%VERSION%\install\install_all_win_64_ax_ sgn.z >> %LOG% 2>&1
wget.exe -nv %SOURCE%/pub/flashplayer/update/current/sau/%VERSION%/install/install_all_win_64_pl_sgn.z -O %DESTINATION%\pub\flashplayer\update\current\sau\%VERSION%\install\install_all_win_64_pl_ sgn.z >> %LOG% 2>&1
echo Script complete! See log file for more infomation %LOG%
echo =X====== %date% %time% ======== >> %LOG% 2>&1
echo. >> %LOG% 2>&1
:::::::::: END OF SCRIPT ::::::::::
Thanks for your help,
Tyrone Wyatt.

SQL Developer 1.1 Patch 3 still does not work on 64-bit Windows

There has been a long-standing problem with SQL Developer 1.1 not working on 64-bit versions of Windows. When sqldeveloper.exe is executed, a very unhelpful error dialog stating "The application failed to initialize properly (0xc00000018). Click on OK to terminate the application" is displayed.
While there is a workaround that involves running the sqldeveloper.bat file in the \sqldeveloper\bin subdirectory, it is a bit inconvenient and requires the user to discover this workaround. Furthermore, SQL Developer 1.0 did not have this problem, so it is a bit puzzling as to why the problem was introduced with SQL Developer 1.1 and why it is still not fixed with the latest patch.

I can confirm that we have a fix for this problem. I'm not sure when this fix will be available in SQL Developer.
The bug was introduced in 1.1 due to optimizations in the way that the native Windows launcher works to better support products like SQL Developer.
Thanks,
Brian

Brightness OSD not working in 64 bit Windows 7

Hi,
After having used the laptop for a long time with a 32 bit Windows 7, I've upgraded the RAM and added an SSD, and reinstalled with a 64 bit Windows 7. Everything works great, some things even better than before (used to have occasional problems hibernating, but not anymore). However, there is one small, irritating problem:
The brightness OSD is not working, even though the buttons do control the brightness and every other OSD is working properly, only this one isn't.
After installing windows, I've used the ThinkVantage System Update utility to install everything. Then I tried installing all kinds of drivers seperately. So far, no luck.
I'd really appreciate some help resolving this issue.
Thanks a lot

I've tried several different versions of the On Screen Display from the Hotkey Features Integration for Windows 7, including 6.60.03, 6.60.01, 6.60.03, 6.42.00, 6.24.00. And every time, it's the same thing. Everyhting works but the brightness control OSD.
What else can I try?

Exe developed in 32 bit Windows XP not working in 64 bit Windows Vista

Am using LabVIEW 8.6 demo version downloaded from internet and Windows XP 32 bit OS. I developed an application and created an exe which communicates with a USB smart card reader. That exe file works fine with that USB device in Windows XP 32 bit OS.
But, when i used that application exe in Windows XP 64 bit OS, and also in Windows Vista 64 bit OS, the application is not working. The communication with the USB smart card reader is not at all establishing. The USB device will take appropriate 32 bit driver and 64 bit driver automatically when updating on various OSes.
How to resolve this? Shall i have to install any 64 bit drivers for LabVIEW?
Thanks,
Mathan
Solved!
Go to Solution.

Dear Amit,
Thanks for the attention. I have tried both the option you told, "Run as administrator" and checked "Services" and smart card services are running. Even i tried restarting the device, but the same result. Maybe as you told, this maybe more of an MSDN issue. I don't know how to proceed.
Thanks,
Mathan
[Edit: From somewhere in MSDN forum or others, i tried the below suggestion too, but in vain. Same scenario. I lost myself in VISTA.]
1. Right-click on the key HKLM\SOFTWARE\Microsoft\Cryptography\Calais and select Permissions...
2. Click Add.
3. Click Advanced.
4. Click Locations.
5. Click on the computername and click OK.
6. In the window 'Select user or groups', click on Find now.
7. Select LOCAL SERVICE.
8. Click OK.
9. In the window 'Select user or groups', click on OK.
10. In the window 'Permissions for Calais', click on LOCAL SERVICE and make sure 'Full control' , 'Read' and 'special permissions' is allowed.
11. In the window 'Advance Security Settings for Calais", deactivate the options 'Inherit from parent the permission entries that apply to child objects...'
12. When the window 'Security' appears, click Copy.
13. In the window 'Advance Security Settings for Calais", activate the option 'Replace permission entries on all child objects with entries shown here that apply to child objects' and click OK.
14. In the window 'Security' click Yes
15. In the window 'Permissions for Calais', click OK.
Message Edited by mathan on 01-28-2009 10:15 PM

Flash auto update not working

Been trying to get the autoupdate feature for flash working but no luck. Been using these settings for the mms.cfg for 32/64 locations:
AutoUpdateDisable=1
SilentAutoUpdateEnable=1
SilentAutoUpdateVerboseLogging=1
Running the windows task does not trigger the auto update function. With verbose logging this is what I see in the logs:
2015-4-2+16-37-21.462 [info] 1613
2015-4-2+16-37-21.462 [info] 1615
2015-4-2+16-37-21.462 [info] 1618
2015-4-2+16-37-21.462 [info] 1619 1063
2015-4-2+16-37-21.462 [info] 1613
2015-4-2+16-37-21.462 [info] 1615
2015-4-2+16-37-21.462 [info] 1618
2015-4-2+16-37-21.462 [info] 1604
2015-4-2+16-37-21.462 [info] 1608
2015-4-2+16-37-21.462 [info] 1612
2015-4-2+16-37-21.462 [info] 1620
2015-4-2+16-40-53.858 [info] 1613
2015-4-2+16-40-53.858 [info] 1615
2015-4-2+16-40-53.858 [info] 1618
2015-4-2+16-40-53.858 [info] 1608
2015-4-2+16-40-53.858 [info] 1612
2015-4-2+16-40-53.858 [info] 1620
Any help would be appreciated

Been trying to get the autoupdate feature for flash working but no luck. Been using these settings for the mms.cfg for 32/64 locations:
AutoUpdateDisable=1
SilentAutoUpdateEnable=1
SilentAutoUpdateVerboseLogging=1
Running the windows task does not trigger the auto update function. With verbose logging this is what I see in the logs:
2015-4-2+16-37-21.462 [info] 1613
2015-4-2+16-37-21.462 [info] 1615
2015-4-2+16-37-21.462 [info] 1618
2015-4-2+16-37-21.462 [info] 1619 1063
2015-4-2+16-37-21.462 [info] 1613
2015-4-2+16-37-21.462 [info] 1615
2015-4-2+16-37-21.462 [info] 1618
2015-4-2+16-37-21.462 [info] 1604
2015-4-2+16-37-21.462 [info] 1608
2015-4-2+16-37-21.462 [info] 1612
2015-4-2+16-37-21.462 [info] 1620
2015-4-2+16-40-53.858 [info] 1613
2015-4-2+16-40-53.858 [info] 1615
2015-4-2+16-40-53.858 [info] 1618
2015-4-2+16-40-53.858 [info] 1608
2015-4-2+16-40-53.858 [info] 1612
2015-4-2+16-40-53.858 [info] 1620
Any help would be appreciated

10.5.6 auto update not working and how I fixed it

I ran into an issue installing 10.5.6 like many others apparently have. I'd run the auto update and it would stall at Configuring Installation with the progress bar moving maybe 1/8th of the way. I'd restart and try again with no success.
I tried verifing the disk but it found no issues.
When I tried the combo-updater it told me my hard drive didn't meet the requirements for the update.
The one thing I was missing was 10.5.5. I was still running 10.5.4. The funny part is that the auto updater didn't recognize it and kept trying to push 10.5.6 and the combo-updater didn't recongize it either.
In the end I downloaded the 10.5.5 updater from http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1055comboupdate .html. After it installed I was allowed to install 10.5.6
In my opinion the autoupdater should have caught this.

Spyer wrote:
I ran into an issue installing 10.5.6 like many others apparently have. I'd run the auto update and it would stall at Configuring Installation with the progress bar moving maybe 1/8th of the way. I'd restart and try again with no success.
I tried verifing the disk but it found no issues.
When I tried the combo-updater it told me my hard drive didn't meet the requirements for the update.
The one thing I was missing was 10.5.5. I was still running 10.5.4. The funny part is that the auto updater didn't recognize it and kept trying to push 10.5.6 and the combo-updater didn't recongize it either.
In the end I downloaded the 10.5.5 updater from http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1055comboupdate .html. After it installed I was allowed to install 10.5.6
In my opinion the autoupdater should have caught this.
I agree - that sounds like a bug to me.
You could have downloaded the combo 10.5.6 update which works with any version of Leopard from 10.5.1 up and not have bothered with 10.5.5.
http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1056comboupdate .html

Easy Print VI panel not working with 64-bit windows vista

We have a significantly sized application developed in Labview 8.2.1 that is designed to work on a standalone computer. This application uses "Easy Print VI Panel" to print report pages which are basically front panels of various VIs. The application also prints some report pages using the "Print Report" module. Typically we use the application builder and use the generated installer to install the application on a target computer. We also include the appropriate Run-Time engine and NI VISA 4.1. The applications works exactly as designed on all versions of 32-bit Windows (ME, XP, Vista). Now, when this application was installed on a machine running Windows Vista 64-bit, attempts to print reports resulted in a lot of blank pages. I noticed that the report pages that are based on the "Easy Print VI Panel" module were blank whereas the ones that are based on the "Print Report" module were not blank.
To further troubleshoot, I created a very small application. The only function of this application is to use the "Easy Print VI Panel" to print the front panel of another VI that I bundled inside the application. I observed the same behavior.
From what I can tell, either:
1. "Easy Print VI Panel" with Labview 8.2.1 is not compatible with Windows Vista 64-bit
2. The Labview Run-Time Engine 8.2.1 has some incompatibility with Windows Vista 64-bit (I have not tried to install the full development system on the 64-bit Vista computer)
Any insights as to what may be causing this? or does anyone know of a fix for this issue. I am attaching the latter simple test code to the post.
Thanks
Attachments:
test_print.vi ‏18 KB

Sorry Sam, I couldn't get my hands on a 64-bit Vista machine to tinker with your VI. I got a little obsessed with trying to get ahold of a computer to test it out on, that I overlooked actually taking the time to think about the problem. But, now that I'm thinking about it, which operating system did you build this application on? Sometimes an application that was built in another OS than it's running on will have problems caused by the differences in the OS. I'd like to try building the application in 64-bit Vista and deploying it to another 64-bit Vista machine, but unfortunately, I can't test this out myself. My gut feeling is that the application is acting up because it wasn't built in 64-bit Vista, not because the Easy Print VI or the 8.2.1 Run-Time Engine themselves are incompatible with 64-bit Vista. If you can, please test out that theory. That will definitely help determine if it's truly a bug or not.
Product Support Engineer
National Instruments

NWDS not working in 64 bit windows vista os

Hello ,
This question seems to be basic, How am i suppose to find out the NWDS installed on my system whether its a 32-bit or 64-bit I was initially working in NWDS on windows 32 bit OS , Now i have installed the NWDS into the other windows which is 64 bit , its not working properly ,
Can you tell us the reason for the same .
Thanks
Ronniee

Hi Ronniee,
As you know, NWDS is based on Eclipse, and Eclipse is based on SWT - and SWT is delivered for the native interfaces. There are 32 and 64 bit versions. Maybe there are even other native depencies, but the standard problem you are running into with NWDS on 64bit windows is the SWT incompatibility.
Eclipse itself is also built for 64bit Win systems, see http://www.eclipse.org/downloads/download.php?file=/eclipse/downloads/drops/R-3.5.1-200909170800/eclipse-SDK-3.5.1-win32-x86_64.zip
SAP only delivers the 32bit version of it's dev environment.
You can try to use a 32bit JDK (who wants to...) on 64bit win. You can try to use the official 64bit Eclipse version and exchange the things SAP has exchanged. You can try to use the NWDS delivery and exchange the SWT libs. ... And so on...
I don't know of anybody who has set up a clean NWDS based on 64bit JDK on 64bit Windows, but I also don't know of anybody who really digged into this. I would, as soon as I am running on 64bit win, but that still will need some months, not before April, maybe September 2010...
So, maybe you get in touch with SAP and ask when they plan to deliver an NWDS for 64bit win... Would be great, maybe then later next year I wouldn't have to struggle with this on my own...
Hope it helps
Detlev

Photoshop CS6 64 bit not working on 64 bit Window 8 computer

I am running on Window 8 (64 bit) but Photoshop CS6 extended 64 bit does not work. Simply cannot open or create files and goes dead and I have to use task manager to stop it from running. No problem with Illustrator 64 bit nor with Photoshop 32 bit. I tried reinstall but still same problem.

Try deleting the 64 bit prefs and see if that makes a difference. Start by closing the program and go to:
C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)
Hold down the three keys Ctrl+Alt+Shift (not Ctrl+Alt+Delete) and right-click on the Photoshop Application and choose open - see image - and release the three keys when you see the settings dialog. Click the Yes button and wait for CS6 to launch.

V 10.0.2 auto update not working

I have been running FF 10.0.2 for a while, and was just told by a website that I needed to have FF 14 or FF 15 running. I have always had auto update turned on, but evidently, it is not working. I've now been "checking for updates" on the update channel, with no results after being connected for over 1/2 hour.
All suggestions appreciated -- I would simply download and install the latest version, if that will not eradicate my existing data.
Thoughts, please?
Many thanks

Done, and well. Very quick download, very quick update installation, and no apparent loss of data.
So, thanks again. I have set the auto update option, and hope that it will serve well in this new version.

IPS Auto Update not working

The auto update is not working on the IPS. The current signature version is S502 but my IPS is S479
show statistics host output
Auto Update Statistics
   lastDirectoryReadAttempt = 05:35:12 GMT-05:00 Mon Jul 26 2010
    =   Read directory: https://198.133.219.25//cgi-bin/front.x/ida/locator/locator.pl
    =   Success: No installable auto update package found on server
   lastDownloadAttempt = N/A
   lastInstallAttempt = N/A
   nextAttempt = 05:35:00 GMT-05:00 Tue Jul 27 2010
Auxilliary Processors Installed
show version output
Application Partition:
Cisco Intrusion Prevention System, Version 6.1(1)E3
Host:
    Realm Keys          key1.0
Signature Definition:
    Signature Update    S479.0                   2010-03-19
    Virus Update        V1.4                     2007-03-02
OS Version:             2.4.30-IDS-smp-bigphys
Platform:               ASA-SSM-10
Serial Number:          JAF10241017
Licensed, expires:      03-Sep-2010 UTC
S479.

It looks like the issue is that the IPS is running the E3 engine (6.1(1)E3). All new updates require the E4 engine, so you'll have to update the sensor to 6.2(2)E4 or 7.0(4)E4. Upgrade links and instructions can be found here:
https://supportforums.cisco.com/docs/DOC-12212

Auto update not worki

I just tried to use the Creative Auto Update to check if my Audigy 2 ZS was up to date. The page just says "Products on your system" and then there is nothing below it. Refreshing the page doesn't help. I have used the auto update many times with no problems.
Is it not working right now or is there another problem?

Nevermind, it's working now.

App auto update not working? iOS 7

I have it turned on but apps are not auto updating. Also after updating I'm the App Store "updates section
It lists all the apps that were updated. Anyone having any issues with the auto update feature? Anyone know about the update apps that were updsted?
Thank you!

Give it time it will update maybe tomorrow

Auto updates not working. Manual updates not working.

I have full connection to internet and wifi in the house. Nothing else effected performance wise. When auto update pops up, just keeps checking for server and never begins download. I have left it up for hours to double check.
When I attempt to manually update, it does not respond either.
Please assist.
Thanks,
Andrew

Hello Andrew
1. Download full installer from http://www.mozilla.org/en-US/firefox/all/
2. '''Trash''' the current Firefox application to do a clean install.
3. Install the version that you have downloaded.
Do not select to remove your personal data, your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox#Mac Firefox Profile Folder], so you won't lose your bookmarks or other personal data.
see also: [https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac?redirectlocale=en-US&redirectslug=install-firefox-mac#os=mac&browser=fx24 Installing Firefox on Mac]
thank you

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