Autoanalyzer Crashing

The Photoshop Elements 10 auto-analyzer crashes every time I start my workstation, which is running Windows 7 64-bit. Is there some update or patch that fixes the constant crashing?
Robert

Does this provide any assistance? Still crashes every single time I boot:
Problem signature:
Problem Event Name: APPCRASH
Application Name: ElementsAutoAnalyzer.exe
Application Version: 10.0.0.0
Application Timestamp: 4e6f97d5
Fault Module Name: AMocWrapper.dll
Fault Module Version: 10.0.0.0
Fault Module Timestamp: 4e6f949c
Exception Code: c0000005
Exception Offset: 000000000002c8e6
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 9688
Additional Information 2: 96883053117e83b353e037c1632b2e3a
Additional Information 3: 600d
Additional Information 4: 600da00a43a6b9f9bf436e0c493e9c52
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Similar Messages

Auto-analyzer crashes in Premiere Elements 12

I'm loading a number of home videos to my computer. I've imported a bunch of DV tapes that were recorded direclty on DV successfully; now I'm importing DV tapes that were originally recorded on 8mm tapes, and were transferred to DV tapes. As a result, there is no timecode on the tapes to identify scene changes.
So I'm importing them in the "Expert" mode and have selected to split scenes by content. It appears that this is done using the Auto-Analyzer. However, the auto-analyzer never completes its process, it always crashes on these tapes (I'm now 4 crashes on 4 tapes). The video (one hours' worth) is imported to the computer successfully, but only as one long scene; I don't get any split scenes.
Any ideas on how to get auto-analyzer to complete successfully, or another way to get split scenes? System is running Win7, 8GB RAM.
Thanks in advance.

jevernham
Thanks for the follow up.
Trimming clips in the Premiere Elements Preview Window with its Set In and Set Out points is not an automatic process. So, you do not want it.
And, the AutoAnalyzer feature is not able to detect scenes in your footage. So where does that leave us?
No scenes detected....
1, Have you tried capturing your footage into a program such as Windows Live Movie Maker/Movie Maker or other capturing program to determine if any program can detect and split the scenes in your videos on a consistent basis?
2. Have you disabled the AutoAnalzyer options in Elements Organizer preferences and then done your DV Capture?
See Elements Organizer workspace/Edit Menu/Preferences/MediaAnalysis.
3. Have you completed your DV Capture without Split Scenes and AutoAnalzyer disabled, taken your capture into Project Assets, clicked on Run AutoAnalyzer, and gotten scene detection and scene splitting?
General Comments
I do not believe that the AutoAnalzyer was ever intended as a video splitting tool, rather a "Smart Tagger" and might split video clips in the process. Today it is a last resort for those who seek it to split video into scenes according to content AFTER capture/import. Please check out one explanation of the AutoAnalzyer and what it is supposed to be doing.
http://forums.adobe.com/message/4551932
In much earlier versions of Premiere Elements, the Premiere Elements Capture Window had a Split Scenes by Timecode or Content option and an AutoAnalzyer option. Most recommended that the AutoAnalzyer option not be used in that case because of numerous problems associated with it use there. So, based on that, I am not sure how the program is programmed to differientiate between Split Scenes by Content and AutoAnalzyer's side effect of trying to split video clips into scenes by content.
I work with the AutoAnalyzer disable in the Elements Organizer preferences. And, you the feature on an "on demand" basis when needed. I do not do any DV or HDV firewire captures. If I leave the AutoAnalzyer enabled in Elements Organizer preferences, I find my video split into clip and stacked. I do not want that.
I have not explored capture utilities first hand so I cannot speak to that other than if I did a Google search.
Please review the above, and please update us on your progress.
Thank you.
ATR

Adobe Premiere Elements 8 Hangs Crashes Errors - Vista 32

Hi,
First I'll admit i'm no pro (obviously why im using elements), so if im doing something amatuerish it's because i'm not a professional.
I remember using adobe premiere elements 3 a while ago, and it ran fine.
I just bought Premiere Elements 8 and it's crashed more than any program i've ever used. Ive been to many forums to address the issues however there seems to be no solution in site (especially given that their support seems to be down at the moment).
The first "weird" issue is that I get a little red X that appears at the lower left portion of the screen and when I click on it it says that my preformance will be poor because my graphics card isn't working properly. This is not true as my Dual Nvidia 9800GT cards are working fine. (I have sli turned off for the record because of a conflict with Cubase). So I don't know what this means. But I did notice something odd in my windows video display options I have 1 montor enabled but I see 3 grayed out disabled monitors even thought I only have 1 plugged in. (I was using an additional one but it's unplugged currently)
My most common issue is with hanging that won't end. This usually happens when I apply a change to a file and trim it, or move it almost always in the timeline. The progrom just closes all together when I edit still images from time to time especially when I overlap it with a video.
When the hangs happen my Cpu is at 12%ish, and I have ram available. Although Premiere uses a truckload!
Here are my project specs:
The preset project mode that I chose was HD (hard drive) video, widescreen 48k because the files are from my hard drive so I didn't know what to choose
Working with .mov files which were improperly formated from the source with regards to aspect and given to me so i had to stretch them out (could this be an issue?)
Using the standard Premiere sound driver, although I do have a focurite interface but i only use that for Cubase.
Backround rendering is on (seems to speed things up with regards to workflow)
Autoanalyzer is off
Computer specs:
Dell XPS 630i
Intel Core2duo 3.16 Ghz
4 Gigs of ram (although only 2.8 showing because of partition issues anyone have a solution?)
Windows Vista 32 home premium
Dual SLI Nvidia 9800GT graphics cards - Both rated at 512 memory (latest drivers, physex, and 3D have been uninstalled threaded optimization turned off)
Mcaffe security system
If anyone can figure anything out from what I wrote please let me know! thanks

Here's some basics (some of which you've already covered). Definitely disable McAfee realtime scanning while using PRE.:
Install all Windows Updates.
Install latest version of Apple QuickTime (v7.6.8 at time of writing). Even if you don't use QuickTime, PRE relies heavily on it.
Install most recent graphics and sound drivers from the manufacturers web sites.
Run Disk Cleanup.
Run Defragmenter.
Temporarily disable any anti-virus realtime scanning.
Use the GSpot Codec Information Utility to analyse the file and post screen image.
Post back here with the necessary information described here: Got a Problem? How to Get Started
As you've JUST bought PRE8 contact Adobe and get the complimentary upgrade to PRE9. Upgrade eligibility after new product announcement
Cheers,
Neale
Insanity is hereditary, you get it from your children

PSE 13 organizer consumes all available RAM and crashes

I have found that I am unable to use PSE13 Organizer for more than a couple of hours without my system becoming unstable. Organizer keeps requesting RAM until it has taken up all available RAM and my virtual memory file has expanded to fill the hard drive it is on. At this point Organizer and most other running programs crash, the system becomes unstable and Windows issues out of memory warnings. I am at a loss as to what to do about this. Does anyone know if Adobe is planning on fixing this rather major bug?
I am running Windows 8.1 64 bit on an AMD X6 1090 with 16GB RAM.
Thanks

ndgreen a écrit:
I have found that I am unable to use PSE13 Organizer for more than a couple of hours without my system becoming unstable. Organizer keeps requesting RAM until it has taken up all available RAM and my virtual memory file has expanded to fill the hard drive it is on. At this point Organizer and most other running programs crash, the system becomes unstable and Windows issues out of memory warnings. I am at a loss as to what to do about this. Does anyone know if Adobe is planning on fixing this rather major bug?
I am running Windows 8.1 64 bit on an AMD X6 1090 with 16GB RAM.
Thanks
That's the first time I see that problem on Elements forums and bug reports.
Investigating your particular situation will require more info:
- on your hardware, your preferences (scratch disk)
- your organizer usage (photos or videos), autoanalyzer and other opened softwares
- any plugins?
What happens if you stop and restart the organizer at shorter intervals? Do you see the RAM and virtual memory grow the same way?
The only remotely similar situation I have met on all Elements versions is the impossibility to delete a large number of files in the same batch. The Organizer slowly fills all the RAM, then issues an error message and rolls back to the situation before the delete command. No crash.

Adobe Active File Monitor V12 will not start/ program crashes & other errors

I have recently installed Version 12 of Photoshop Elements on Windows XP Pro (service pack 3).
If I try to specify "Watched Folders" PE tells me to start the Adobe Active File Monitor in Admin Tools - Services.
If I try to manually start this service it reports that:
"Could not start the Adobe Active File Monitor V12 service on local computer Error 1067. The process terminated unexpectedly"
If I look at the Event Viewer in XP there are numerous errors reporting that this service has attempted to start automatically with the following error:
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 30/11/2013
Time: 17:53:01
User: N/A
Computer: NICOLA
Description:
Faulting application PhotoshopElementsFileAgent.exe, version 12.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x73657275.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 50 68 6f   ure Pho
0018: 74 6f 73 68 6f 70 45 6c   toshopEl
0020: 65 6d 65 6e 74 73 46 69   ementsFi
0028: 6c 65 41 67 65 6e 74 2e   leAgent.
0030: 65 78 65 20 31 32 2e 30   exe 12.0
0038: 2e 30 2e 30 20 69 6e 20   .0.0 in
0040: 75 6e 6b 6e 6f 77 6e 20   unknown
0048: 30 2e 30 2e 30 2e 30 20   0.0.0.0
0050: 61 74 20 6f 66 66 73 65   at offse
0058: 74 20 37 33 36 35 37 32   t 736572
0060: 37 35                     75
In addition the Photoshop Organiser crashes frequently and If I edit a picture and save it to the stack, it does not appear in the catalogue so I have to manually get the picture and stack it with the original. I assume that these problems are related to the above problem.
My original installation co-existed with Version 3 so I uninstalled this old version then uninstaled and reinstalled version 12. This made no difference to the problem.
Any ideas on this problem?

Thanks for that suggestion Michel.
Killing the AutoAnalyzer using these instructions (http://barbarabrundage.com/2013/10/31/the-elements-12-auto-analyzer-adobes-evil-undead/doe s ) does seem to have solved the problem of edited pictures not being saved to the stack - although I have noticed that since disabling the autoanalyzer, when saving a file, the editor almost always now does not display the option window which allows you to choose if you want to save with the stack etc. It usually only shows the JPEG quality selector window.
Its too early for me to say if making this change has reduced the frequency of crashes but it certainly has not solved the problem with the Watched Folders so Im still looking for a solution to this one.

Elements 11: Organiser always crashes when closing Editor

Hi there! I have had Elements 11 on my desktop for about two months with no problem. In the last few weeks, every time I exit the editor, the organiser crashes, freezes and needs to shut down. I have tried deleting the preferences using Shift, Ctrl, Alt on start up of the organiser, which temporarily fixes the issue, but only until next time I open Elements. I am running Windows 7, 64 bit. How do I fix this? Thanks very much

You mention stopping active file monitor, but you don't say anything about stopping autoanalyzer, which is far more likely to cause this than anything mentioned in your post. (organizer preferences>media analysis, shut off everything except face recognition, if you use that)
Incidentally, the chat line et al are not "ours", since this is the user to user forum and we are just other customers like you, not Adobe employees.

Elements 12 crash

I have recently bought Elements 12 and was trying to upload all my 7000+ photos to Revel when some runtime error message came up that made Elements crash; when I reload Elements 12 it says it cannot access my catalog as it is being used by another programme. Yet I have no other programmes running! Any ideas how to fix please?

Boney,
Sorry for the inconvenience caused.
Could you kill these exe from task manager and retry: ElementsOrganizerRevelAgent.exe, AutoAnalyzer.exe. On re-launch, please restart your Revel Agent again from Edit>Preferences>Adobe Revel.
Let me know if this does not help.
Regards,
vaishali

Problem with threads, program always crash

new to threads, may be doing something COMPLETELY wrong. When I run the program I get a couple of NullPointerExceptions in Thread-0 and Thread-1. I'm confused because it screws up when I call size() for arrayList, and in the API size doesn't throw anything.
public class ProducerConsumerRunner
   public static void main(String args[])
      Queue q = new Queue(QUEUE_MAX_SIZE);
      ProducerRunnable producer = new ProducerRunnable(q, ITERATIONS);
      ConsumerRunnable consumer = new ConsumerRunnable(q, ITERATIONS);
      //works good up to here
      Thread t1 = new Thread(producer);
      Thread t2 = new Thread(consumer);
      t1.start();
      t2.start();
   private static int ITERATIONS = 50;
   private static int QUEUE_MAX_SIZE = 25;
import java.util.ArrayList;
import java.util.concurrent.locks.ReentrantLock;
public class Queue {
     public Queue(int maxSize)
          list = new ReentrantLock();
          underLimit = list.newCondition();
          MAX_SIZE = maxSize;
     public void add(String line)
          list.lock();
          try{
                       System.out.println("add method of Queue");
               while(record.size() >= MAX_SIZE){//things get screwed up when this condition is evaluated
                    //size method is crashing the program
                    System.out.println("2");
                    underLimit.await();
                    System.out.println("3");
               record.add(line);
          }catch(java.lang.InterruptedException e){
               System.out.println("await interupted: "+e.getMessage());
          }finally{
               list.unlock();
     public void remove(int line)
          list.lock();
          record.remove(line);
          list.unlock();
     public ArrayList<String> record;
     private final ReentrantLock list;
     private final java.util.concurrent.locks.Condition underLimit;
     private final int MAX_SIZE;
import java.util.Date;
public class ProducerRunnable implements Runnable{
     public ProducerRunnable(Queue q, int itterations)
          this.q = q;
          ITTERATIONS = itterations;
     public void run()
          String date;
          for(int i = 0; i<ITTERATIONS; i++)
               date = new Date().toString();
               q.add(date);//this is where it screws up
               System.out.println(date+" added");
               try{
               Thread.sleep(100);
               }catch(java.lang.InterruptedException e){
                    System.out.println("ProduccerRunnable's sleep was interupted");
     private final Queue q;
     private final int ITTERATIONS;
public class ConsumerRunnable implements Runnable{
     public ConsumerRunnable(Queue q, int itterations)
          this.q = q;
          ITTERATIONS = itterations;
     public void run()
          //Queue q = new Queue();
          int length;
          for(int i = 0; i<ITTERATIONS; i++)
               length = q.record.size();//things are getting screwed up here
               while(q.record.get(length) == null)
                    length--;
               System.out.println((String)q.record.get(length));
               q.remove(length);
               try{
               Thread.sleep(100);
               }catch(java.lang.InterruptedException e){
                    System.out.println("ConsumerRunnable's sleep was interupted");
     private final Queue q;
     private final int ITTERATIONS;
}

question:
this works right
     public void remove()
          list.lock();
          int line = 0;
          try{
               *while(record.size() < 1)*
                    range.await();
               record.remove(line);
               range.signalAll();
          }catch(java.lang.InterruptedException e){
               System.out.println("await interupted: "+e.getMessage());
          }finally{
               list.unlock();
     }this is deadlock
*int list = 0;*
*while((list = record.size)<1) was screwing things up because of the assignment*record is ArrayList of strings. when better to use Vector instead of ArrayList? i notice no differnce and i use threads
initially I thought record.size was being evaluated and before could be assigned to list, time slice ran out. this could not be case because I use ReentrantLock (list) to lock it.
Edited by: bean-planet on Apr 1, 2009 4:31 PM

Iphoto crashing after using mini-dvi to video adapter

Hi, IPhoto on my Macbook is crashing. I can open it, then as soon as I scroll down it locks up and I have to force quit.
This started happening right after I used a Mini-DVI to Video Adapter cable to hook my macbook up to my TV. The adapter/s-video connection worked and I was able to see the video on the tv. But iphoto immediately locked up the computer when I went to slide show and now it locks every time I open it.
Any ideas?
Thank you:)
Dorothy

It means that the issue resides in your existing Library.
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

Help my safari doesnt open and gives me a crash report

help my safari doesn't open and gives me a crash report ever since i downloaded a file from the internet. I have a macbook air (early 2014) with running os x yosemite version 10.10.1

There is no need to download anything to solve this problem.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked.

How do I install all my old programs and data from an old system folder after I have reinstalled the same OSX system after a crash?

The system is OSX10.5.8 Leopard on a 2009 imac. A new system was installed from the installation disks and the original system saved to a folder.
I need to use my Adobe programs, rescue my email, i-tunes and iphoto data. The disk utility indicates that my Time Machine back-up disk is damaged and I don't want to take a risk of having Time Machine erase my hard drive and try to reinstall the exact system existing at the time of the crash. There was over 650 gb of stored files that I was copying and removing from the drive at the time it crashed. The total size of the original system file is still about 650 Gb.
I would prefer to go back in Time Machine and only rescue the programs as most of the files have been copied to external hard drives, but I can't access the back-up hard drive from the new version of the Time Machine. Or by I don't want the Time Mchine to start copying the new operating system which would include all the data in the old system file. Time Machine was working fine at the time of the crash.

No, the disk was backed up with time machine a few hours prior to the crash. I was unable to open the computer when I tried to restart it- got a grey screen with the spinning disk- after a few minutes the screen would go black and would reboot continuously, but not load any images or programs. I started the computer from the 10.5.4 installation disks and checked both the time machine external hard drive and the Imac internal drive with the disk utilities. Both showed as damaged --the internal drive and permissions were repaired, but the external drive (time machine back-up) was damaged and not repairable by disk utilities. I don't believe that the external drive for Time Machine was connected to the computer at the time of the crash as I was copying files to a different hard drive drive. And I was not having any problems with the TM back-up drive prior to the crash.
I accessed the Imac internal disk by firewire (as a target disk) and copied as many data files as I had room for on my external hard drives available. And I deleted quite a few files from the imac internal drive (mostly just jpegs, duplicate tifs, etc--nothing that was used by i-photos, i-tunes or the Mail program).
Then I installed a new OSX10.5.4 system from the installation disk and the old system was moved to a folder on the hard drive. I previousy had had the option to reinstall the complete system from Time Machine when I connected that drive and booted with the installation disks with the C key depressed. But it didn't seem like a good option because I was unsure of the condition of that external disk and whether it would be able to reinstall my data correctly, once it had erased my internal hard drive.
I'm considering buying some new external hard drives and backing up the present system to time Machine (so I'll still have my old data in the old system folder). And then I would try using the old Time Machine back-up to try to reinstall the sytem previous to the crash. That back-up would reinstall about 700gb of data and operating software and programs which sounds like a lengthy back-up. Since I have never used Time Machine to do a full reinstallation (I've only used it for individual files), I'm reluctant to do anything rash.
I'm a professional designer (with a deadline) but I can still use my Illustrator and Photoshop by opening them from the old system folder and saving the files to an external drive. So it's not neccessary to do anything hasty except to delete some of the excess art and document files that were causing the computer to run slowly and the Adobe programs to crash when I tried to save my work. I have quite a few books on tape in the i-tumes folder which is probably talking up tons of space but I don't where the i-tunes files live.
Thanks for any help. Peggy
Message was edited by: peggy toole

Crashes and Lock-ups

I have been experiencing crashes and lock-ups in Premiere CS4.
Last week I was running Encore to burn a DVD and when I noticed the processor was running flat out. I decided to run Core Temp to check the temperatures. At that point my encoding stopped and Encore locked up.
Now I usually have Core Temp start when I load Windows. I have now disabled it and when I ran Premiere last night guess what? No lock-ups. Now this is early days but I suspect Core Temp might be the problem. I hope so. I'll report back with my findings when I have had more time to experiment.
PS I'm running Windows XP SP3, Quad Core 6600 and 4Gb RAM
Cheers,
Tim

You posted near the end of a similar thread in the CS5 forum. I branched your post into a new topic and moved it here to this forum. My post #1 was a request to be more careful where you post.
If you want to see where you originally posted, click on the word "thread" in the phrase "Branched from an earlier thread", located at the top of the post list.
-Jeff

Pavilion Elite e9180f freezes, crashes, BSOD

I am one of the many unhappy customers who bought this piece of junk (Pavilion Elite e9180f) and waited too long to return it because in my naivete, I thought it was some kind of simple software issue. Nope! It's definitely something wrong with the hardware, because the freezes and crashes have been happening since day 1, right when I took the thing out of the box.
Yeah, the system is fast and runs Windows Vista great, when it's actually WORKING, which is usually only guaranteed for about the first 5 minutes after you power the system on and boot windows. After that, it's just buying time before it crashes again. Forget trying to get anything done on this computer. Forget about asking this PC to play a video or music file without the files "stuttering" during playback. Even my 7 year old Sony Vaio which is running XP can handle playing an MP3 file without stuttering and crashing!
Like everyone else, the freezes and crashes happen either one of two ways:
1) The machine begins to "stutter", stutter more, then freeze/crash. When I say stutter, I mean I move the mouse, the pointer graphic will hesitate on the screen and lag behind. If you start to play a video or music file, this manifests in an audible "stutter". The stuttering gets worse and worse as minutes pass until eventually it freezes for good, blasting that 1/50th second moment of audio into infinity. You have to reboot immediately if you don't want to go deaf or be driven mad.
2) I will be doing nothing at the time (example, I close all programs out and leave Windows sitting on the main desktop screen), I'll walk out of the room for a minute, then come back and find I can't move the mouse. This system will often lock-up without any warning!
Sometimes I'll get a BSOD or error screen, sometimes I won't (in which case your only option is to do a cold re-boot.) When I do get the BSOD, the error is ALWAYS the "did not get a response from the secondary processor" yada yada. I wish HP would just admit they shipped this model out with a bad processor/motherboard/whatever and do an official recall. I have owned PCs for the last 13 years and this is the worst and most consistently disappointing experience I have ever had.
What is the hardware issue? Which part is the lemon part? The motherboard? The processor? The BSODs seem to indicate a bad processor. I do have the Pegatron Truckee version 1.03 motherboard. Is that the problem?
P.S. I have contacted HP on many occasions about this, literally stayed on the phone for hours with "customer support" (according to one HP rep, 80% of their customer service reps are based outside of the United States...good luck getting any "technical" help from them) to no avail. I did talk to one nice tech support guy in Canada who said "it sounds like your unit has a bad processor", so he had HP send me a box to ship my unit to their repair center so they can replace the processor. However, I have also had HP reps tell me it could be anything from the memory to the hard drive. Multiple HP reps claimed to me that they have "received no complaints" about this system. One guy told me he "thought he got an email last week" regarding "something" about the system, but couldn't remember what it was and he put me on hold while he searched for the email. He never found it. What a joke.
EDIT: Just to clarify, the crashing issue has been happening since day one, but initially I thought it was an issue with Vista. I had never owned or used Vista before, so I thought maybe Vista was just unstable. Nope. I know several people who own Vista and have never experienced these issues. I have downloaded every update from Microsoft/Windows Update. I have upgraded to Vista SP2 with all the latest drivers and software for all of my hardware. No luck. It is definitely a hardware issue. Thank god HP's warranty is good for 1 year (I bought my Elite in July).
Message Edited by Doonyman on 09-24-2009 02:58 AM

Unfortunately I have to add my disastrous encounter with HP's E9180F a true lemon HP is selling. I must take some responsibility for not carefully researching this model before I purchased, but I trusted the HP name and got stung- big time.
The scoundrel :
HP and its Pavilion Elite e9180f
Windows 7 64bit
motherboard - Pegatron Truckee ver 1.03
BIOS ver 5.22Intel Core i7 920 @ 2.67GHz
Memory 9206 MB Ram
As so many others have reported my HP E9180f started locking up and going to BSOD right out of the box. My first freeze-up came when I was doing the Windows update process. At first I didn't think much about it but I started getting random freezes a couple time a day. At that point I went online to see if others had experienced the same problem and perhaps had a fix. What I found was very troubling; I found extensive documentation describing my exact problems and what was really horrifying was the reports of how ridiculous HP's help services were treating people with the problem. At first I didn't totally believe what I was reading on HP's own customer forum; I do now.
·         I've went through the total recovery process three times now, HP techs have spent hours remotely running my computer, (yes it did lock up on them to)
·         I had to upgraded the BIOS. (HP tech tried, said he had, but he hadn't)
·         I was directed to clear the BIOS (luckily for me I had the tools
·         Updated all drivers again and again.
·         Next I was asked to remove the video card, memory, and motherboard power cable and reseat them. I declined because I didn't want to give HP any reason to void my HP 2 year House Call Care Pack which covers this unit. When I invited HP to send a service tech out to perform these tasks, they said that house call only covers part replacement, we weren't replacing a part. I couldn't believe what I was told. Are you feeling my frustration?
Keep in mind that each time HP requests that I make changes, they then ask me to test the system, which I did and each time with the same result, BSOD
I'm heading into my fifth week of working with HP to fix this problem. and I still haven't even been able to get my case moved up to a senior case manager, what a joke HP's help process is.
One conversation I loved was;
HP tech: "I'll have a senior case manager call you within 24 hours."
Skeptical me: "What should I do if I don't get a call?"
Silence, no response.
Me again: "What should I do if I don't get a call?"
HP tech: "That's an impossibility."
Guess what? The impossibility became reality (I bet you guessed) .
HP's last stall tactic was to have me fax them my proof of purchase and invoice and call back in 24 hours. Where have I heard that before? Apparently nothing can go forward until they receive it. So I faxed them the stuff within 10 minutes, and when I called back 24 hours later, guess what, you're right it wasn't on their system yet. I asked couldn't I be escalated to a senior case manager (it's apparent that only a senior case manager can do anything). "No," was the tech's reply, "call back again later".
Please if anyone out there knows the secrete to getting a senior case manager, or an HP tech support number here in the U.S. so I can get this thing fixed I'd love to know it.
Fast becoming HP never again.

Mid 2009 Crashing but fine in Safe Mode

Hello friendly support community,
Having a little issue again with my mid 2009 Macbook Pro 2.53GHz intel core 2 duo system. Upgraded the system from 4gb to 8 gb about a month ago and everything has seemingly been running fine until today.
- Shut down my system last night.
- Went to power on this evening about an hr ago and I was stuck on the white Apple logo loading screen.-
- Reset PRAM (reset 3 times in a row) and SMC ---- still stuck
- Boot into safe mode--- worked then immediately restarted (via instructions from http://support.apple.com/kb/TS2570)
- Boot normaly (no longer stuck on white loading screen!)----- then immediate CRASH!!!
- Back in safe mode now (which is working fine) to submit this Help Discussion
Here is the panic report. Any ideas. I know that yesterday I updated the Evernote app from the Apple App Store and updated the definitions in the VirusBarrier App (also downloaded from the app store a while ago). Nothing more changed. Would really appreciate the help!
Interval Since Last Panic Report: 699621 sec
Panics Since Last Report:          1
Anonymous UUID:                    EE13C9DD-36A4-4CEC-8556-2699A200F2FA
Sat Dec 8 20:22:50 2012
panic(cpu 0 caller 0x2abf6a): Kernel trap at 0x0027c015, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000010, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x04ccd9bc, ECX: 0x0dfe53d4, EDX: 0x00000010
CR2: 0x00000010, EBP: 0x827a3578, ESI: 0x045c46b0, EDI: 0x03ebf7b8
EFL: 0x00010297, EIP: 0x0027c015, CS: 0x00000008, DS: 0x00840010
Error code: 0x00000000
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x827a3378 : 0x21b837 (0x5dd7fc 0x827a33ac 0x223ce1 0x0)
0x827a33c8 : 0x2abf6a (0x59e3d0 0x27c015 0xe 0x59e59a)
0x827a34a8 : 0x2a1a78 (0x827a34c0 0x320 0x827a3578 0x27c015)
0x827a34b8 : 0x27c015 (0xe 0x48 0x827a0010 0x220010)
0x827a3578 : 0x27c14b (0x4ccd9bc 0x1 0x827a35e8 0x1)
0x827a3598 : 0x27e631 (0x4ccd9bc 0x1 0x0 0x3494000)
0x827a35b8 : 0x26b175 (0x4ccd9bc 0x1 0x0 0x0)
0x827a3608 : 0x910f22 (0xd5821bc 0x3493000 0x0 0x3494000)
0x827a36a8 : 0x91268f (0x41000 0x0 0x827a374c 0x1)
0x827a3768 : 0x30d08c (0x7db30af0 0x0 0xd2854c4 0x2a0354)
0x827a37c8 : 0x2ce7fc (0x827a38b8 0xe2b7500 0x827a3868 0x42d929)
0x827a3878 : 0x42d35f (0xd34df38 0x827a38b8 0x827a38c8 0x2cce69)
0x827a3898 : 0x2fa6c8 (0x827a38b8 0x0 0x1 0xdfe13e4)
0x827a38c8 : 0x2d3cf5 (0x7db30af0 0xdf9a800 0x0 0x41000)
0x827a39d8 : 0x2d466a (0x447000 0x0 0x0 0x202d)
0x827a3a78 : 0x2d4738 (0xe2b11bc 0xb35db0 0x0 0x447af8)
0x827a3ab8 : 0x42f641 (0xe2b11bc 0xb35db0 0x0 0x447af8)
0x827a3b58 : 0x2ff361 (0x827a3b78 0x121abe30 0x0 0x0)
0x827a3ba8 : 0x476a19 (0xe2b11bc 0x2c 0x827a3e78 0x0)
0x827a3f78 : 0x4f82fb (0xd9dea80 0xdd01568 0xdfe1324 0x1)
0x827a3fc8 : 0x2a251d (0xdd01564 0x0 0x10 0xe6e97e4)
      Kernel Extensions in backtrace (with dependencies):
         com.apple.BootCache(31.1)@0x90f000->0x913fff
BSD process name corresponding to current thread: mds
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro5,5 (Mac-F2268AC8)
System uptime in nanoseconds: 35889600979
unloaded kexts:
(none)
loaded kexts:
com.apple.driver.AppleBluetoothMultitouch    54.3 - last loaded 32944551969
com.apple.driver.AppleHWSensor    1.9.3d0
com.apple.driver.AppleTyMCEDriver    1.0.2d2
com.apple.driver.AGPM    100.12.31
com.apple.filesystems.autofs    2.1.0
com.apple.driver.InternalModemSupport    2.6.2
com.apple.driver.AppleMikeyHIDDriver    1.2.0
com.apple.driver.AudioAUUC    1.57
com.apple.driver.AppleMikeyDriver    2.0.5f14
com.apple.driver.AppleHDA    2.0.5f14
com.apple.driver.AppleUpstreamUserClient    3.5.7
com.apple.driver.AppleMCCSControl    1.0.20
com.apple.driver.SMCMotionSensor    3.0.1d2
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AudioIPCDriver    1.1.6
com.apple.driver.AppleIntelYonahProfile    14
com.apple.driver.AppleIntelPenrynProfile    17
com.apple.driver.AppleIntelNehalemProfile    11
com.apple.driver.AppleIntelMeromProfile    19
com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.0a1
com.apple.GeForce    6.3.6
com.apple.driver.AppleLPC    1.5.1
com.apple.kext.AppleSMCLMU    1.5.2d10
com.apple.driver.AppleGraphicsControl    2.10.6
com.apple.driver.AppleBacklight    170.0.46
com.apple.driver.AppleUSBTCButtons    201.6
com.apple.driver.AppleUSBTCKeyEventDriver    201.6
com.apple.driver.AppleUSBTCKeyboard    201.6
com.apple.driver.AppleIRController    303.8
com.apple.iokit.SCSITaskUserClient    2.6.8
com.apple.driver.AppleUSBCardReader    2.6.1
com.apple.iokit.IOAHCIBlockStorage    1.6.4
com.apple.BootCache    31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.driver.AppleFWOHCI    4.7.3
com.apple.driver.AirPortBrcm43xx    423.91.27
com.apple.driver.AirPortBrcm43224    428.42.4
com.apple.driver.AppleUSBHub    4.2.4
com.apple.driver.AppleSmartBatteryManager    160.0.0
com.apple.driver.AppleAHCIPort    2.1.7
com.apple.nvenet    2.0.17
com.apple.driver.AppleUSBEHCI    4.2.4
com.apple.driver.AppleUSBOHCI    4.2.0
com.apple.driver.AppleEFINVRAM    1.4.0
com.apple.driver.AppleRTC    1.3.1
com.apple.driver.AppleHPET    1.5
com.apple.driver.AppleACPIButtons    1.3.6
com.apple.driver.AppleSMBIOS    1.7
com.apple.driver.AppleACPIEC    1.3.6
com.apple.driver.AppleAPIC    1.4
com.apple.driver.AppleIntelCPUPowerManagementClient    142.6.0
com.apple.security.sandbox    1
com.apple.security.quarantine    0
com.apple.nke.applicationfirewall    2.1.14
com.apple.driver.AppleIntelCPUPowerManagement    142.6.0
com.apple.driver.IOBluetoothHIDDriver    2.4.5f3
com.apple.driver.AppleMultitouchDriver    207.11
com.apple.driver.AppleProfileReadCounterAction    17
com.apple.driver.AppleHDAHardwareConfigDriver    2.0.5f14
com.apple.driver.DspFuncLib    2.0.5f14
com.apple.driver.AppleProfileTimestampAction    10
com.apple.driver.AppleProfileThreadInfoAction    14
com.apple.driver.AppleProfileRegisterStateAction    10
com.apple.driver.AppleProfileKEventAction    10
com.apple.driver.AppleProfileCallstackAction    20
com.apple.driver.AppleSMBusController    1.0.10d0
com.apple.iokit.IOFireWireIP    2.0.3
com.apple.iokit.IOSurface    74.2
com.apple.iokit.IOBluetoothSerialManager    2.4.5f3
com.apple.iokit.IOSerialFamily    10.0.3
com.apple.iokit.IOAudioFamily    1.8.3fc2
com.apple.kext.OSvKernDSPLib    1.3
com.apple.driver.AppleHDAController    2.0.5f14
com.apple.iokit.IOHDAFamily    2.0.5f14
com.apple.iokit.AppleProfileFamily    41
com.apple.driver.IOPlatformPluginFamily    4.7.0a1
com.apple.driver.AppleSMBusPCI    1.0.10d0
com.apple.driver.AppleSMC    3.1.0d5
com.apple.driver.AppleBacklightExpert    1.0.1
com.apple.nvidia.nv50hal    6.3.6
com.apple.NVDAResman    6.3.6
com.apple.iokit.IONDRVSupport    2.2.1
com.apple.iokit.IOGraphicsFamily    2.2.1
com.apple.driver.BroadcomUSBBluetoothHCIController    2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController    2.4.5f3
com.apple.iokit.IOBluetoothFamily    2.4.5f3
com.apple.driver.AppleUSBMultitouch    207.7
com.apple.iokit.IOUSBHIDDriver    4.2.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice    2.6.8
com.apple.iokit.IOBDStorageFamily    1.6
com.apple.iokit.IODVDStorageFamily    1.6
com.apple.iokit.IOCDStorageFamily    1.6.1
com.apple.iokit.IOSCSIBlockCommandsDevice    2.6.8
com.apple.iokit.IOUSBMassStorageClass    2.6.7
com.apple.driver.AppleUSBMergeNub    4.2.4
com.apple.driver.AppleUSBComposite    3.9.0
com.apple.iokit.IOAHCISerialATAPI    1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily    2.6.8
com.apple.driver.XsanFilter    402.1
com.apple.driver.AppleFileSystemDriver    2.0
com.apple.iokit.IOFireWireFamily    4.2.6
com.apple.iokit.IO80211Family    320.1
com.apple.iokit.IOUSBUserClient    4.2.4
com.apple.iokit.IOAHCIFamily    2.0.6
com.apple.iokit.IONetworkingFamily    1.10
com.apple.iokit.IOUSBFamily    4.2.4
com.apple.driver.NVSMU    2.2.7
com.apple.driver.AppleEFIRuntime    1.4.0
com.apple.iokit.IOHIDFamily    1.6.6
com.apple.iokit.IOSMBusFamily    1.1
com.apple.kext.AppleMatch    1.0.0d1
com.apple.security.TMSafetyNet    6
com.apple.driver.DiskImages    289
com.apple.iokit.IOStorageFamily    1.6.3
com.apple.driver.AppleACPIPlatform    1.3.6
com.apple.iokit.IOPCIFamily    2.6.5
com.apple.iokit.IOACPIFamily    1.3.0
Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 8 GB, SMC 1.47f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 0 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9250315ASG, 232.89 GB
Serial ATA Device: MATSHITADVD-R   UJ-868
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 / 2
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000 / 3
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000 / 3

Happened a few more times.
Here's the latest Panic report.
Any idea if it's an issue with the ram???
Interval Since Last Panic Report: 702277 sec
Panics Since Last Report:          3
Anonymous UUID:                    EE13C9DD-36A4-4CEC-8556-2699A200F2FA
Sat Dec 8 21:24:35 2012
panic(cpu 1 caller 0x2a0663): "Spinlock acquisition timed out: lock=0x2fce7b8, lock owner thread=0x200, current_thread: 0xdd563d4, lock owner active on CPU 0xffffffff"@/SourceCache/xnu/xnu-1504.15.3/osfmk/i386/locks_i386.c:374
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x80bf3c28 : 0x21b837 (0x5dd7fc 0x80bf3c5c 0x223ce1 0x0)
0x80bf3c78 : 0x2a0663 (0x59ccb0 0x2fce7b8 0x200 0xdd563d4)
0x80bf3cb8 : 0x27d49e (0x2fce7b8 0x1 0x80bf3ce8 0x2aac45)
0x80bf3d08 : 0x27d657 (0x43e2dac 0xe10b8dc 0x40000 0x0)
0x80bf3d38 : 0x256b84 (0x43e2dac 0xe10b8dc 0x40000 0x0)
0x80bf3de8 : 0x258f93 (0xdd06250 0x40000 0x0 0x1)
0x80bf3f38 : 0x2ab83c (0xc679334 0x1d2db000 0x1 0x1)
0x80bf3fc8 : 0x2a18da (0xda6e644 0x1 0x10 0xda6e644)
BSD process name corresponding to current thread: AppCleaner
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro5,5 (Mac-F2268AC8)
System uptime in nanoseconds: 173963418643
unloaded kexts:
com.apple.driver.AppleFileSystemDriver    2.0 (addr 0x7a5fd000, size 0x12288) - last unloaded 140031833699
loaded kexts:
com.apple.driver.AppleHWSensor    1.9.3d0 - last loaded 37542394069
com.apple.driver.AGPM    100.12.31
com.apple.driver.AudioAUUC    1.57
com.apple.driver.AppleMikeyHIDDriver    1.2.0
com.apple.driver.AppleIntelPenrynProfile    17
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AppleMikeyDriver    2.0.5f14
com.apple.driver.AppleUpstreamUserClient    3.5.7
com.apple.driver.AppleHDA    2.0.5f14
com.apple.driver.AppleBluetoothMultitouch    54.3
com.apple.driver.AudioIPCDriver    1.1.6
com.apple.driver.AppleMCCSControl    1.0.20
com.apple.nvenet    2.0.17
com.apple.kext.AppleSMCLMU    1.5.2d10
com.apple.driver.SMCMotionSensor    3.0.1d2
com.apple.driver.AirPortBrcm43224    428.42.4
com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.0a1
com.apple.driver.AppleLPC    1.5.1
com.apple.driver.AppleBacklight    170.0.46
com.apple.GeForce    6.3.6
com.apple.filesystems.autofs    2.1.0
com.apple.driver.AppleUSBTCButtons    201.6
com.apple.driver.AppleUSBTCKeyboard    201.6
com.apple.driver.AppleIRController    303.8
com.apple.driver.AppleUSBCardReader    2.6.1
com.apple.iokit.SCSITaskUserClient    2.6.8
com.apple.iokit.IOAHCIBlockStorage    1.6.4
com.apple.BootCache    31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.driver.AppleUSBHub    4.2.4
com.apple.driver.AppleUSBEHCI    4.2.4
com.apple.driver.AppleEFINVRAM    1.4.0
com.apple.driver.AppleFWOHCI    4.7.3
com.apple.driver.AppleAHCIPort    2.1.7
com.apple.driver.AppleUSBOHCI    4.2.0
com.apple.driver.AppleRTC    1.3.1
com.apple.driver.AppleHPET    1.5
com.apple.driver.AppleSmartBatteryManager    160.0.0
com.apple.driver.AppleACPIButtons    1.3.6
com.apple.driver.AppleSMBIOS    1.7
com.apple.driver.AppleACPIEC    1.3.6
com.apple.driver.AppleAPIC    1.4
com.apple.driver.AppleIntelCPUPowerManagementClient    142.6.0
com.apple.security.sandbox    1
com.apple.security.quarantine    0
com.apple.nke.applicationfirewall    2.1.14
com.apple.driver.AppleIntelCPUPowerManagement    142.6.0
com.apple.driver.AppleBluetoothHIDKeyboard    141.5
com.apple.driver.AppleHIDKeyboard    141.5
com.apple.driver.AppleProfileReadCounterAction    17
com.apple.driver.AppleProfileTimestampAction    10
com.apple.driver.AppleProfileThreadInfoAction    14
com.apple.driver.AppleProfileRegisterStateAction    10
com.apple.driver.AppleProfileKEventAction    10
com.apple.driver.AppleProfileCallstackAction    20
com.apple.iokit.IOSurface    74.2
com.apple.iokit.IOBluetoothSerialManager    2.4.5f3
com.apple.iokit.IOSerialFamily    10.0.3
com.apple.driver.DspFuncLib    2.0.5f14
com.apple.driver.IOBluetoothHIDDriver    2.4.5f3
com.apple.driver.AppleMultitouchDriver    207.11
com.apple.iokit.IOAudioFamily    1.8.3fc2
com.apple.kext.OSvKernDSPLib    1.3
com.apple.driver.AppleSMBusController    1.0.10d0
com.apple.driver.AppleHDAController    2.0.5f14
com.apple.iokit.IOHDAFamily    2.0.5f14
com.apple.iokit.IOFireWireIP    2.0.3
com.apple.iokit.AppleProfileFamily    41
com.apple.iokit.IO80211Family    320.1
com.apple.iokit.IONetworkingFamily    1.10
com.apple.driver.NVSMU    2.2.7
com.apple.driver.AppleSMC    3.1.0d5
com.apple.driver.IOPlatformPluginFamily    4.7.0a1
com.apple.driver.AppleSMBusPCI    1.0.10d0
com.apple.driver.AppleBacklightExpert    1.0.1
com.apple.nvidia.nv50hal    6.3.6
com.apple.NVDAResman    6.3.6
com.apple.iokit.IONDRVSupport    2.2.1
com.apple.iokit.IOGraphicsFamily    2.2.1
com.apple.driver.BroadcomUSBBluetoothHCIController    2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController    2.4.5f3
com.apple.iokit.IOBluetoothFamily    2.4.5f3
com.apple.driver.AppleUSBMultitouch    207.7
com.apple.iokit.IOUSBHIDDriver    4.2.0
com.apple.iokit.IOUSBMassStorageClass    2.6.7
com.apple.iokit.IOSCSIBlockCommandsDevice    2.6.8
com.apple.driver.AppleUSBMergeNub    4.2.4
com.apple.driver.AppleUSBComposite    3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice    2.6.8
com.apple.iokit.IOBDStorageFamily    1.6
com.apple.iokit.IODVDStorageFamily    1.6
com.apple.iokit.IOCDStorageFamily    1.6.1
com.apple.driver.XsanFilter    402.1
com.apple.iokit.IOAHCISerialATAPI    1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily    2.6.8
com.apple.iokit.IOUSBUserClient    4.2.4
com.apple.iokit.IOFireWireFamily    4.2.6
com.apple.iokit.IOAHCIFamily    2.0.6
com.apple.iokit.IOUSBFamily    4.2.4
com.apple.driver.AppleEFIRuntime    1.4.0
com.apple.iokit.IOHIDFamily    1.6.6
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.TMSafetyNet    6
com.apple.kext.AppleMatch    1.0.0d1
com.apple.driver.DiskImages    289
com.apple.iokit.IOStorageFamily    1.6.3
com.apple.driver.AppleACPIPlatform    1.3.6
com.apple.iokit.IOPCIFamily    2.6.5
com.apple.iokit.IOACPIFamily    1.3.0
Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 4 GB, SMC 1.47f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9250315ASG, 232.89 GB
Serial ATA Device: MATSHITADVD-R   UJ-868
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 / 2
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000 / 3
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000 / 3
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 2

Browse and crash...

After recently downloading and installing the 1.0.3 update to Soundtrack Pro I also loaded the Sony Kit Watkins Ambient Realms library of loops. While browsing the loops in the STP browser, STP suddenly quit. I've had this problem with other loop libraries as far back as version 1.0 of STP, so to have it again now suggests an internal problem never corrected. There is no single loop that always causes a problem, but the problem doesn't seem to occur until after previewing a number of loops, as though some stack finally fills up and aborts the whole process. Although it's always wise to save often, this problem is like playing Russian Roulette with one's work. Has anyone else experienced this issue and found a solution?
PowerPC G5 dual 1.8; PowerBook G4 1.33 Mac OS X (10.3.9)

Hi Lawrence,
That sounds strange to me. I audition files all the time just fine. I wonder what's different. I'm running Tiger. What audio interface are you using?
Whenever I run into strange behavior, I usually switch to built-in audio and try the same thing as a sanity to see if it is something funky with my audio interface setup (at least this might help isolate the issue). Having said that, I've found STP 1.0.2 and now STP 1.0.3 to be really solid (at the risk of jinxing myself).
Also, are you getting the send crash report to Apple thingy or does STP just quit? Sometimes there are clues about why an app crashed by looking at the crash log or by opening the console (/Applications/Utilties/Console.app)--have you checked there for more info?

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