AutoAttendant not transferring calls in CUE 8.6 to CME 9.1

**Issue is calls are not transferring once extension or directory is pressed on the phone.
I upgraded our 2811 CME 7.1/CUE 7.0 router to 2911 15.2 CME 9.1/CUE8.6.  It has CME and V/k9 license enabled.  I uploaded the configuration used on the 2811 to the 2911.  I added the ip addresses in the ip trusted list.  Calls come in and out if I point the translation list to the phone and not to the auto attendant pilot number.  Incase if it was toll fraud issue I disabled it but still a no go.
Everything worked fine on the 2811.  I can't understand why it would not work on the 2911 15.2.  Has anyone had any issues when upgrading from 12.4 to 15.x with auto attendant not transferring calls?
I ran a trace on the Cue when placed a call to extension 114:
20.10.10.1- CME  interface address
20.10.10.5- CUE interface address
659 09/12 11:43:39.418 ACCN SIPS 0 Call.transferFailed(114, RESOURCE_NOT_ACKNOWLEDGING) SIPCallContact[id=33,type=Cisco SIP Call,implId=5738D3Dse-20-10-10-5# [email protected],active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US

Ok I'm starting to think its a dtmf issue. I checked to see if I call from internal to the AA and dial an extension if it works but the same issue.  I ran the debug voip ccapi inout and I see consume mask is not set.  What would that indicate?  Could that be the problem?
This is right when I dialed extension 114
2811-TEST#
001288: Sep 16 14:59:22.870: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_begin:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0x38
001289: Sep 16 14:59:22.870: //55/D62BA3D180C8/CCAPI/cc_relay_digit_begin_for_3way_conference:
   Check DTMF relay digit begin for 3way conf
001290: Sep 16 14:59:22.870: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_end:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0x38
001291: Sep 16 14:59:22.870: //55/D62BA3D180C8/CCAPI/cc_relay_digit_end_for_3way_conference:
   Check DTMF relay digit end for 3way conf
001292: Sep 16 14:59:23.194: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_begin:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0x38
001293: Sep 16 14:59:23.194: //55/D62BA3D180C8/CCAPI/cc_relay_digit_begin_for_3way_conference:
   Check DTMF relay digit begin for 3way conf
001294: Sep 16 14:59:23.194: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_end:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0x38
001295: Sep 16 14:59:23.198: //55/D62BA3D180C8/CCAPI/cc_relay_digit_end_for_3way_conference:
   Check DTMF relay digit end for 3way conf
001296: Sep 16 14:59:23.614: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_begin:
   Consume mask is not set. Relaying Digit 4 to dstCallId 0x38
2811-TEST#
001297: Sep 16 14:59:23.614: //55/D62BA3D180C8/CCAPI/cc_relay_digit_begin_for_3way_conference:
   Check DTMF relay digit begin for 3way conf
001298: Sep 16 14:59:23.618: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_end:
   Consume mask is not set. Relaying Digit 4 to dstCallId 0x38
001299: Sep 16 14:59:23.618: //55/D62BA3D180C8/CCAPI/cc_relay_digit_end_for_3way_conference:
   Check DTMF relay digit end for 3way conf
2811-TEST#
At this point theres silence on the phone I see this message:
2811-TEST#
001300: Sep 16 14:59:28.914: //55/D62BA3D180C8/CCAPI/ccGenerateToneInfo:
   Stop Tone On Digit=FALSE, Tone=Null,
   Tone Direction=Sum Network, Params=0x0, Call Id=55
001301: Sep 16 14:59:28.918: //56/D62BA3D180C8/CCAPI/cc_api_call_feature:
   Feature Type=50, Interface=0x49FC2B80, Call Id=56
2811-TEST#
2811-TEST#
At this point I get the message "the phone number you are trying to reach" then the call disconnects
2811-TEST#
001242: Sep 16 14:48:57.719: %VOICE_IEC-3-GW: SIP: Internal Error (ACK wait timeout): IEC=1.1.129.7.67.0 on callID 52 GUID=5D21AC143CE711E480BCEEC6B624839
Also I checked show voice iec description:
2811-TEST#show voice iec description 1.1.129.7.67.0
    IEC Version: 1
    Entity: 1 (Gateway)
    Category: 129 (Call setup timeout)
    Subsystem: 7 (SIP)
    Error: 67 (ACK wait timeout)
    Diagnostic Code: 0
2811-TEST#

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    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLBindCol
    symbol_peflctx=0x8b0930
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLBindParameter
    symbol_peflctx=0x8b1350
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    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
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    symbol_peflctx=0x8b2b50
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLDescribeParam
    symbol_peflctx=0x8bc280
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLDisconnect
    symbol_peflctx=0x8bc810
    hoaerr:0
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    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLExecute
    symbol_peflctx=0x8c1480
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLFetch
    symbol_peflctx=0x8c1e10
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    Entered hgolofns at 2011/12/20-14:10:19
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    hoaerr:0
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    Entered hgolofns at 2011/12/20-14:10:19
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    Entered hgolofns at 2011/12/20-14:10:19
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    Entered hgolofns at 2011/12/20-14:10:19
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    Entered hgolofns at 2011/12/20-14:10:19
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    Entered hgolofns at 2011/12/20-14:10:19
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    symbol_peflctx=0x8cbef0
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    Entered hgolofns at 2011/12/20-14:10:19
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    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLParamData
    symbol_peflctx=0x8cd1d0
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLPutData
    symbol_peflctx=0x8cf810
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
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    symbol_peflctx=0x8cfd00
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLSetEnvAttr
    symbol_peflctx=0x8d26a0
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLSetDescRec
    symbol_peflctx=0x8d2420
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
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    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
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    symbol_peflctx=0x8b5580
    hoaerr:0
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    Entered hgolofns at 2011/12/20-14:10:19
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    Entered hgolofns at 2011/12/20-14:10:19
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    Entered hgolofns at 2011/12/20-14:10:19
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    Entered hgolofns at 2011/12/20-14:10:19
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    symbol_peflctx=0x8c2950
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLGetConnectAttr
    symbol_peflctx=0x8c44f0
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLGetDescField
    symbol_peflctx=0x8c6620
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
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    symbol_peflctx=0x8c6cc0
    hoaerr:0
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    Entered hgolofns at 2011/12/20-14:10:19
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    symbol_peflctx=0x8c8160
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    Entered hgolofns at 2011/12/20-14:10:19
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    symbol_peflctx=0x8c9030
    hoaerr:0
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    Entered hgolofns at 2011/12/20-14:10:19
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    symbol_peflctx=0x8caa00
    hoaerr:0
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    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLGetStmtAttr
    symbol_peflctx=0x8cad80
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLGetTypeInfo
    symbol_peflctx=0x8cba60
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLPrepare
    symbol_peflctx=0x8cdab0
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLPrimaryKeys
    symbol_peflctx=0x8ce110
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLProcedureColumns
    symbol_peflctx=0x8ce8b0
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLProcedures
    symbol_peflctx=0x8cf0d0
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLSetConnectAttr
    symbol_peflctx=0x8d0040
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLSetStmtAttr
    symbol_peflctx=0x8d3f00
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLSetDescField
    symbol_peflctx=0x8d1f80
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLStatistics
    symbol_peflctx=0x8d5ff0
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Entered hgolofns at 2011/12/20-14:10:19
    libname=/usr/lib/libodbc.so, funcname=SQLTables
    symbol_peflctx=0x8d7060
    hoaerr:0
    Exiting hgolofns at 2011/12/20-14:10:19
    Exiting hgolofn, rc=0 at 2011/12/20-14:10:19
    HOSGIP for "HS_OPEN_CURSORS" returned "50"
    HOSGIP for "HS_FDS_FETCH_ROWS" returned "100"
    HOSGIP for "HS_LONG_PIECE_TRANSFER_SIZE" returned "65536"
    HOSGIP for "HS_NLS_NUMERIC_CHARACTER" returned ".,"
    HOSGIP for "HS_KEEP_REMOTE_COLUMN_SIZE" returned "OFF"
    HOSGIP for "HS_FDS_DELAYED_OPEN" returned "TRUE"
    HOSGIP for "HS_FDS_WORKAROUNDS" returned "0"
    HOSGIP for "HS_FDS_MBCS_TO_GRAPHIC" returned "FALSE"
    HOSGIP for "HS_FDS_GRAPHIC_TO_MBCS" returned "FALSE"
    Invalid value of 32 given for HS_FDS_SQLLEN_INTERPRETATION
    treat_SQLLEN_as_compiled = 1
    Exiting hgoinit, rc=0 at 2011/12/20-14:10:19
    hostmstr: 0: HOA After hoainit
    hostmstr: 0: HOA Before hoalgon
    Entered hgolgon at 2011/12/20-14:10:19
    reco:0, name:sudhakar, tflag:0
    Entered hgosuec at 2011/12/20-14:10:19
    Exiting hgosuec, rc=0 at 2011/12/20-14:10:19
    HOSGIP for "HS_FDS_RECOVERY_ACCOUNT" returned "RECOVER"
    HOSGIP for "HS_FDS_TRANSACTION_LOG" returned "HS_TRANSACTION_LOG"
    HOSGIP for "HS_FDS_TIMESTAMP_MAPPING" returned "DATE"
    HOSGIP for "HS_FDS_DATE_MAPPING" returned "DATE"
    HOSGIP for "HS_FDS_MAP_NCHAR" returned "TRUE"
    HOSGIP for "HS_FDS_RESULTSET_SUPPORT" returned "FALSE"
    HOSGIP for "HS_FDS_RSET_RETURN_ROWCOUNT" returned "FALSE"
    HOSGIP for "HS_FDS_PROC_IS_FUNC" returned "FALSE"
    HOSGIP for "HS_FDS_REPORT_REAL_AS_DOUBLE" returned "FALSE"
    using sudhakar as default value for "HS_FDS_DEFAULT_OWNER"
    HOSGIP for "HS_SQL_HANDLE_STMT_REUSE" returned "FALSE"
    Entered hgocont at 2011/12/20-14:10:19
    HS_FDS_CONNECT_INFO = "mysql5_hgw"
    RC=-1 from HOSGIP for "HS_FDS_CONNECT_STRING"
    Entered hgogenconstr at 2011/12/20-14:10:19
    dsn:mysql5_hgw, name:sudhakar
    optn:
    Entered hgocip at 2011/12/20-14:10:19
    dsn:mysql5_hgw
    Exiting hgocip, rc=0 at 2011/12/20-14:10:19
    ##>Connect Parameters (len=40)<##
    ## DSN=mysql5_hgw;
    #! UID=sudhakar;
    #! PWD=*
    Exiting hgogenconstr, rc=0 at 2011/12/20-14:10:19
    Entered hgolosf at 2011/12/20-14:10:19
    ODBC Function-Available-Array 0xFFFE 0x01FF 0xFF00 0xFFFF 0x03FF 0x0000
    0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
    0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
    0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
    0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
    0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
    0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
    0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
    0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
    0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
    0x0000 0x0000 0xFE00 0x3F5F
    Exiting hgolosf, rc=0 at 2011/12/20-14:10:19
    DriverName:libmyodbc5.so, DriverVer:05.01.0008
    DBMS Name:MySQL, DBMS Version:5.5.17-log
    Exiting hgocont, rc=0 at 2011/12/20-14:10:19
    SQLGetInfo returns Y for SQL_CATALOG_NAME
    SQLGetInfo returns 192 for SQL_MAX_CATALOG_NAME_LEN
    Exiting hgolgon, rc=0 at 2011/12/20-14:10:19
    hostmstr: 0: HOA After hoalgon
    RPC Calling nscontrol(0), rc=0
    hostmstr: 0: RPC Before Upload Caps
    hostmstr: 0: HOA Before hoaulcp
    Entered hgoulcp at 2011/12/20-14:10:19
    Entered hgowlst at 2011/12/20-14:10:19
    Exiting hgowlst, rc=0 at 2011/12/20-14:10:19
    SQLGetInfo returns 0x0 for SQL_OWNER_USAGE
    TXN Capable:3, Isolation Option:0xf
    SQLGetInfo returns 0 for SQL_MAX_SCHEMA_NAME_LEN
    SQLGetInfo returns 192 for SQL_MAX_TABLE_NAME_LEN
    SQLGetInfo returns 192 for SQL_MAX_PROCEDURE_NAME_LEN
    HOSGIP returned value of "TRUE" for HS_FDS_QUOTE_IDENTIFIER
    SQLGetInfo returns ` (0x60) for SQL_IDENTIFIER_QUOTE_CHAR
    3 instance capabilities will be uploaded
    capno:1964, context:0x00000000, add-info: 0
    capno:1989, context:0x00000000, add-info: 0
    capno:1992, context:0x0001ffff, add-info: 1, translation:"`"
    Exiting hgoulcp, rc=0 at 2011/12/20-14:10:19
    hostmstr: 0: HOA After hoaulcp
    hostmstr: 0: RPC After Upload Caps
    hostmstr: 0: RPC Before Upload DDTR
    hostmstr: 0: HOA Before hoauldt
    Entered hgouldt at 2011/12/20-14:10:19
    NO instance DD translations were uploaded
    Exiting hgouldt, rc=0 at 2011/12/20-14:10:19
    hostmstr: 0: HOA After hoauldt
    hostmstr: 0: RPC After Upload DDTR
    hostmstr: 0: RPC Before Begin Trans
    hostmstr: 0: HOA Before hoabegn
    Entered hgobegn at 2011/12/20-14:10:19
    tflag:0 , initial:1
    hoi:0xbfb25bdc, ttid (len 35) is ...
    00: 4F52434C 2E454445 4C4B4559 2E4E4554 [ORCL.EDELKEY.NET]
    10: 2E653064 34343962 342E332E 312E3535 [.e0d449b4.3.1.55]
    20: 363334 [634]
    tbid (len 32) is ...
    00: 4F52434C 2E454445 4C4B4559 2E4E4554 [ORCL.EDELKEY.NET]
    10: 5B332E31 2E353536 33345D5B 312E345D [[3.1.55634][1.4]]
    Exiting hgobegn, rc=0 at 2011/12/20-14:10:19
    hostmstr: 0: HOA After hoabegn
    hostmstr: 0: RPC After Begin Trans
    hostmstr: 0: RPC Before SQL Bundling
    hostmstr: 0: HOA Before hoxpars
    Entered hgopars, cursor id 1 at 2011/12/20-14:10:19
    type:1
    SQL text from hgopars, id=1, len=530 ...
    000: 696E7365 72742069 6E746F20 73746174 [insert into xxxx]
    010: 696F6E73 20282273 74617469 6F6E6964 [xxxx ("xxxxxxxxx]
    020: 222C2261 646D696E 64657363 72697074 [","xxxxxxxxxxxxx]
    030: 696F6E22 2C22636F 756E7472 79696422 [xxx","xxxxxxxxx"]
    040: 2C226465 73637269 7074696F 6E222C22 [,"xxxxxxxxxxx","]
    050: 6C616E67 75616765 6964222C 226C696E [xxxxxxxxxx","xxx]
    060: 6B6F7468 65727365 72766963 6573222C [xxxxxxxxxxxxxx",]
    070: 226C6F67 6F75726C 222C226C 6F6E6764 ["xxxxxxx","xxxxx]
    080: 65736372 69707469 6F6E222C 226E616D [xxxxxxxxxx","xxx]
    090: 65222C22 73746174 7573222C 2274696D [e","xxxxxx","xxx]
    0A0: 65637265 61746564 222C2274 696D6575 [xxxxxxxx","xxxxx]
    0B0: 70646174 6564222C 22757365 72696463 [pdated","xxxxxxx]
    0C0: 72656174 6564222C 22757365 72696475 [xxxxxx","xxxxxxx]
    0D0: 70646174 6564222C 22776562 73697465 [pdated","xxxxxxx]
    0E0: 222C2262 726F6164 63617374 65726964 [","xxxxxxxxxxxxx]
    0F0: 222C2273 74617469 6F6E735F 696E7465 [","xxxxxxxxxxxxx]
    100: 6765725F 69647822 2C226261 6E6E6572 [ger_idx","xxxxxx]
    110: 5F616363 6573735F 64617465 222C2262 [xxxxxxxxxxxx","b]
    120: 616E6E65 725F696D 706C5F64 61746522 [xxxxxxxxxxxxxxx"]
    130: 2C226261 6E6E6572 5F72656D 6F766564 [,"xxxxxxxxxxxxxx]
    140: 5F646174 65222C22 62726F61 64636173 [_date","xxxxxxxx]
    150: 745F7479 7065222C 227A6F6E 65696422 [t_type","xxxxxx"]
    160: 2C226272 6F616463 6173745F 72616E64 [,"xxxxxxxxxxxxxx]
    170: 6F6D5F72 6561736F 6E222C22 6669656C [xxxxxxxxx","fiel]
    180: 64736368 65636B65 64222C22 65787465 [xxxxxxxxx","exte]
    190: 726E616C 73746174 696F6E69 64222C22 [xxxxxxxxxxxxx","]
    1A0: 6D61696E 74656E61 6E636562 726F6164 [xxxxxxxxxxxxxxxx]
    1B0: 63617374 65726964 222C2261 6C746572 [xxxxxxxx","alter]
    1C0: 6E617469 76655F6E 616D6522 290A2020 [xxxxxxxxxxx").  ]
    1D0: 20202020 56414C55 45532028 3F2C3F2C [    VALUES (?,?,]
    1E0: 3F2C3F2C 3F2C3F2C 3F2C3F2C 3F2C3F2C [?,?,?,?,?,?,?,?,]
    210: 3F29 [?)]
    Exiting hgopars, rc=0 at 2011/12/20-14:10:19
    hostmstr: 0: HOA After hoxpars
    hostmstr: 0: RPC After SQL Bundling
    hostmstr: 0: RPC Before SQL Bundling
    hostmstr: 0: HOA Before hoaexec
    Entered hgoexec, cursor id 1 at 2011/12/20-14:10:19
    octype=0 (?????)
    hgoexec, line 145: Printing hoada @ 0x9e7e1b8
    MAX:27, ACTUAL:27, BRC:1, WHT=3 (BIND_LIST)
    hoadaMOD bit-values found (0x200:TREAT_AS_CHAR)
    DTY NULL-OK LEN MAXBUFLEN PR/SC CST IND MOD NAME
    3 DECIMAL N 6 0 0/ 0 0 0 0
    12 VARCHAR Y 0 0 0/ 0 31 -1 200
    3 DECIMAL N 2 0 0/ 0 0 0 0
    12 VARCHAR N 18 0 0/ 0 31 0 200
    3 DECIMAL N 3 0 0/ 0 0 0 0
    3 DECIMAL N 1 0 0/ 0 0 0 0
    12 VARCHAR Y 0 0 0/ 0 31 -1 200
    12 VARCHAR N 196 0 0/ 0 31 0 200
    12 VARCHAR N 33 0 0/ 0 31 0 200
    3 DECIMAL N 1 0 0/ 0 0 0 0
    93 TIMESTAMP N 16 0 0/ 0 0 0 0
    93 TIMESTAMP Y 0 0 0/ 0 0 -1 0
    3 DECIMAL N 4 0 0/ 0 0 0 0
    3 DECIMAL Y 0 0 0/ 0 0 -1 0
    12 VARCHAR N 52 0 0/ 0 31 0 200
    3 DECIMAL N 5 0 0/ 0 0 0 0
    3 DECIMAL N 5 0 0/ 0 0 0 0
    93 TIMESTAMP Y 0 0 0/ 0 0 -1 0
    93 TIMESTAMP Y 0 0 0/ 0 0 -1 0
    93 TIMESTAMP Y 0 0 0/ 0 0 -1 0
    3 DECIMAL N 1 0 0/ 0 0 0 0
    3 DECIMAL Y 0 0 0/ 0 0 -1 0
    12 VARCHAR Y 0 0 0/ 0 31 -1 200
    3 DECIMAL N 1 0 0/ 0 0 0 0
    3 DECIMAL N 6 0 0/ 0 0 0 0
    3 DECIMAL Y 0 0 0/ 0 0 -1 0
    12 VARCHAR Y 0 0 0/ 0 31 -1 200
    Entered hgoprbv at 2011/12/20-14:10:19
    hgoprbv, line 162: Printing hoada @ 0x9e7e1b8
    MAX:27, ACTUAL:27, BRC:1, WHT=3 (BIND_LIST)
    hoadaMOD bit-values found (0x200:TREAT_AS_CHAR)
    DTY NULL-OK LEN MAXBUFLEN PR/SC CST IND MOD NAME
    3 DECIMAL N 6 0 0/ 0 0 0 0
    12 VARCHAR Y 0 0 0/ 0 31 -1 200
    3 DECIMAL N 2 0 0/ 0 0 0 0
    12 VARCHAR N 18 0 0/ 0 31 0 200
    3 DECIMAL N 3 0 0/ 0 0 0 0
    3 DECIMAL N 1 0 0/ 0 0 0 0
    12 VARCHAR Y 0 0 0/ 0 31 -1 200
    12 VARCHAR N 196 0 0/ 0 31 0 200
    12 VARCHAR N 33 0 0/ 0 31 0 200
    3 DECIMAL N 1 0 0/ 0 0 0 0
    93 TIMESTAMP N 16 0 0/ 0 0 0 0
    93 TIMESTAMP Y 0 0 0/ 0 0 -1 0
    3 DECIMAL N 4 0 0/ 0 0 0 0
    3 DECIMAL Y 0 0 0/ 0 0 -1 0
    12 VARCHAR N 52 0 0/ 0 31 0 200
    3 DECIMAL N 5 0 0/ 0 0 0 0
    3 DECIMAL N 5 0 0/ 0 0 0 0
    93 TIMESTAMP Y 0 0 0/ 0 0 -1 0
    93 TIMESTAMP Y 0 0 0/ 0 0 -1 0
    93 TIMESTAMP Y 0 0 0/ 0 0 -1 0
    3 DECIMAL N 1 0 0/ 0 0 0 0
    3 DECIMAL Y 0 0 0/ 0 0 -1 0
    12 VARCHAR Y 0 0 0/ 0 31 -1 200
    3 DECIMAL N 1 0 0/ 0 0 0 0
    3 DECIMAL N 6 0 0/ 0 0 0 0
    3 DECIMAL Y 0 0 0/ 0 0 -1 0
    12 VARCHAR Y 0 0 0/ 0 31 -1 200
    Entered WP_SQLBindParameter at 2011/12/20-14:10:19
    ParameterNumber 1, InputOutputType 1, ValueType 1, ParameterType 3,
    ColumnSize 6, DecimalDigits 0, BufferLength 6,StrLen_or_IndPtr 0x0x9e909cc (*0x6)
    (Array size: 1)
    6 bytes of data at 0x0x9e8d684...
    0: 32303536 3835 [205685]
    Exiting WP_SQLBindParameter, rc=0 at 2011/12/20-14:10:19
    Entered WP_SQLBindParameter at 2011/12/20-14:10:19
    ParameterNumber 2, InputOutputType 1, ValueType 1, ParameterType 12,
    ColumnSize 1, DecimalDigits 0, BufferLength 0,StrLen_or_IndPtr 0x0x9e909d0 (*0xffffffff)
    NULL Data Specified
    Exiting WP_SQLBindParameter, rc=0 at 2011/12/20-14:10:19
    Entered WP_SQLBindParameter at 2011/12/20-14:10:19
    ParameterNumber 3, InputOutputType 1, ValueType 1, ParameterType 3,
    ColumnSize 2, DecimalDigits 0, BufferLength 2,StrLen_or_IndPtr 0x0x9e909d4 (*0x2)
    (Array size: 1)
    2 bytes of data at 0x0x9e8d634...
    0: 3330 [30]
    Exiting WP_SQLBindParameter, rc=0 at 2011/12/20-14:10:19
    Entered WP_SQLBindParameter at 2011/12/20-14:10:19
    ParameterNumber 4, InputOutputType 1, ValueType 1, ParameterType 12,
    ColumnSize 18, DecimalDigits 0, BufferLength 18,StrLen_or_IndPtr 0x0x9e909d8 (*0x12)
    (Array size: 1)
    18 bytes of data at 0x0x9e7df70...
    00: 41205265 64652064 61204661 6DED6C69 [A Rede da Fam.li]
    10: 612E [a.]
    Exiting WP_SQLBindParameter, rc=0 at 2011/12/20-14:10:19
    Entered WP_SQLBindParameter at 2011/12/20-14:10:19
    ParameterNumber 5, InputOutputType 1, ValueType 1, ParameterType 3,
    ColumnSize 3, DecimalDigits 0, BufferLength 3,StrLen_or_IndPtr 0x0x9e909dc (*0x3)
    (Array size: 1)
    3 bytes of data at 0x0x9e8d5e4...
    0: 313336 [136]
    Exiting WP_SQLBindParameter, rc=0 at 2011/12/20-14:10:19
    Entered WP_SQLBindParameter at 2011/12/20-14:10:19
    ParameterNumber 6, InputOutputType 1, ValueType 1, ParameterType 3,
    ColumnSize 1, DecimalDigits 0, BufferLength 1,StrLen_or_IndPtr 0x0x9e909e0 (*0x1)
    (Array size: 1)
    1 bytes of data at 0x0x9e8d594...
    0: 31 [1]
    Exiting WP_SQLBindParameter, rc=0 at 2011/12/20-14:10:19
    Entered WP_SQLBindParameter at 2011/12/20-14:10:19
    ParameterNumber 7, InputOutputType 1, ValueType 1, ParameterType 12,
    ColumnSize 1, DecimalDigits 0, BufferLength 0,StrLen_or_IndPtr 0x0x9e909e4 (*0xffffffff)
    NULL Data Specified
    Exiting WP_SQLBindParameter, rc=0 at 2011/12/20-14:10:19
    Entered WP_SQLBindParameter at 2011/12/20-14:10:19
    ParameterNumber 8, InputOutputType 1, ValueType 1, ParameterType 12,
    ColumnSize 196, DecimalDigits 0, BufferLength 196,StrLen_or_IndPtr 0x0x9e909e8 (*0xc4)
    (Array size: 1)
    196 bytes of data at 0x0x9e8d4b8...
    00: 41207072 6F677261 6D61E7E3 6F206461 [A xxxxxxxx..o da]
    10: 20526564 6520416C 656C7569 6120E920 [ Rede Aleluia . ]
    20: 636F6D70 6F737461 20706F72 2063616E [xxxxxxxx por can]
    30: E7F56573 2073656C 6563696F 6E616461 [..es xxxxxxxxxxx]
    40: 73206520 666C6173 68626163 6B732071 [s e xxxxxxxxxx q]
    50: 7565206D 61726361 72616D20 E9706F63 [ue marcaram .poc]
    60: 612C2061 6CE96D20 6465206D 656C6F64 [a, al.m de melod]
    70: 69617320 696E7374 72756D65 6E746169 [ias xxxxxxxxxxxx]
    80: 732C2074 75646F20 656D2070 65726665 [s, tudo em perfe]
    90: 69746120 6861726D 6F6E6961 2C207072 [ita xxxxxxxx, pr]
    A0: 6F706F72 63696F6E 616E646F 20756D61 [xxxxxxxxxxxx uma]
    B0: 2072E164 696F2064 65207175 616C6964 [ r.dio de qualid]
    C0: 6164652E [ade.]
    Exiting WP_SQLBindParameter, rc=0 at 2011/12/20-14:10:19
    Entered WP_SQLBindParameter at 2011/12/20-14:10:19
    ParameterNumber 9, InputOutputType 1, ValueType 1, ParameterType 12,
    ColumnSize 33, DecimalDigits 0, BufferLength 33,StrLen_or_IndPtr 0x0x9e909ec (*0x21)
    (Array size: 1)
    33 bytes of data at 0x0x9e8d488...
    00: 52E16469 6F20416C 656C7569 6120464D [R.xxx xxxxxxxxxx]
    10: 20285269 62656972 E36F2050 7265746F [ (xxxxxx.o xxxxx]
    20: 29 [)]
    Exiting WP_SQLBindParameter, rc=0 at 2011/12/20-14:10:19
    Entered WP_SQLBindParameter at 2011/12/20-14:10:19
    ParameterNumber 10, InputOutputType 1, ValueType 1, ParameterType 3,
    ColumnSize 1, DecimalDigits 0, BufferLength 1,StrLen_or_IndPtr 0x0x9e909f0 (*0x1)
    (Array size: 1)
    1 bytes of data at 0x0x9e8d438...
    0: 31 [1]
    Exiting WP_SQLBindParameter, rc=0 at 2011/12/20-14:10:19
    Entered WP_SQLBindParameter at 2011/12/20-14:10:19
    ParameterNumber 11, InputOutputType 1, ValueType 93, ParameterType 93,
    ColumnSize 19, DecimalDigits 0, BufferLength 16,StrLen_or_IndPtr 0x0x9e909f4 (*0x10)
    (Array size: 1)
    16 bytes of data at 0x0x9e74d30...
    00: DB070C00 12001400 17003700 00000000 [..........7.....]
    Exiting WP_SQLBindParameter, rc=0 at 2011/12/20-14:10:19
    Edited by: 902859 on 20-Dec-2011 05:00
    Edited by: 902859 on 20-Dec-2011 05:01

  • Original and transferred calls

    Hi All,
    In TCD what is the common field between an original inbound call and a transferred one by the agent.
    Agent ID is not displayed in transferred call field.
    Regards,

    Hello my friend
    I will extend your question to cradle to grave call tracking including CVP and CUCM CDR as well with the following answer (copyrighted by David Reich), but you can choose what is suitable for you...
    Mapping CDR to TCD
    The UCManager CDR does have a mapping to ICM Termination Call Detail record, but you need to do some conversion.
    The CDR globalCallID_CallManagerID and globalCallID_CallId is combined to create the TCD PeripheralCallKey.
    The globalCallID_CallManagerID is moved into the high order byte.  To shift it over the properly, multiply it by the hexadecimal value 1000000 and add it to the globalCallID_CallId.
    So:
    (globalCallID_CallId * 0x1000000) + globalCallID_CallId = PeripheralCallKey
    These IDs are not unique because the same PeripheralCallKey and CallID are re-used in redirect, transfer and conference scenarios. 
    Also, this only works with in a single cluster. So in a multiple cluster environment, you need to map Cluster CDRs to a specific PeripheralID.
    Cradle to Grave Call Tracking in ICM
    The RouterCallKeyDay, RouterCallKey, and RouterCallKeySequenceNumber will track a call from its first route until its final call leg.
    The RouterCallKeyDay and RouterCallKey combine to provide common attribute across the calls.
    The RouterCallKeySequenceNumber gives you some sense of order of when calls were created. (gselthof: so note, 'some sense' is not guaranteed order!!!)
    In a multi-peripheral environment, this requires routing between peripherals. This means calls to the IVR need to be translation routed, and calls to other agent clusters need to be routed as well.
    Identifying Routed Agent TCDs
    You will want to filter out the TCDs created for the CVP call legs, and calls are generated for agents for internal agent to agent calls.
    Use the AgentSkillTargetID to identify agent, SkillGroupSkillTagetID to identify SkillGroup, and CallTypeID to identify Call Type / program.
    If all three of these values are filled in, you know you got a call that was routed to an agent. 
    Sometimes more than one TCD will meet these three criteria for the same PeripheralCallKey In those cases, the one with the lowest RouterCallKeySequenceNumber will identify the first call answered by the agent.
    CallDisposition
    The CallDispositionFlag is the best indicator to find out if a call was handled or not. There are a bunch of CallDispositions. The CallDispositionFlag distills the results down to 7 categories.
    You can find details on what the CallDispositionFlags are in the schema help or schema guide.
    Cheers and Happy New Year!
    Goran
    TAC

  • UCCX Historical Reporting - Transferred Calls

    Hi All,
    I've hit a brick wall in a UCCX script I'm currently working on. My client has requested stats on where agents are transferring calls. It's an operator-type position and it's fairly important to the client that she be able to guage the call volume to particular extensions.
    I've gone through the majority of the standard report templates in UCCX Historical Reporting but haven't found anything suitable. I did notice that the "Agent Call Summary" report states the number of transferred called by a particular agent but not the extension the call were transferred to.
    Any advice would be greatly appreciated!
    As always, thanks in advance.

    What you want is essentially a custom cradle to grave report. I'm sure there are reporting packages that can do this but they are quite spendy.
    You basically want to tie a UCCX session to the CDR records from the CUCM; if you are familiar with SQL that shouldn't be too much of a challenge. The trick is automating it.

  • Classic scenario-SC not transferred to backend,short dump in ecc

    hi Guru's,
    Classic scenario, sc not transferred to backend, executed FM bbp_pd_sc_resubmit, short dump occurred in the backend stating call function not found
    please help
    short dump file attached
    regards,
    kiran

    Hi Kiran,
    Could you please send the DUMP for analysis.
    Please try to use this -
    This is the new report BBP_SC_AUTO_RETRANSFER to change the status from
    I1111          Item in Transfer Process
    I1112           Error in transfer/ transmission
    Thanks,
    From RBEI,
    Snehal

  • Shopping cart delivery address not transferred to ECC PR

    Hi Forum,
    We recently upgraded from SRM 701 to 713 and to ECC EHP6. After upgrade the SC Delivery address is not getting transferred to back end PR instead the PR shows Plant address as delivery address. As per this wiki article
    Shopping Cart Delivery Address transfer from SRM to ECC - Supplier Relationship Management - SCN Wiki
    the standard behavior is that SRM Delivery address should be transferred to PR but to our OSS SAP replied that standard behavior is opposite i.e.
    PR Takes Plant address as delivery address as default.
    Response from SAP:
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