Automate Batch Action Bug?

I'm seeing a strange issue when I automate an action in Photoshop CC (14.0). I have a simple action that does three things in this order:
1. Flatten Image
2. Convert to 8-Bit
3. Add some standard file info
When I run the action from the action menu it works fine. However when I have multiple images open and I want to run them all through the action using "Automate->Batch", it gets run in this order:
2. Convert to 8-Bit
3. Add some standard file info
1. Flatten Image
Why is this happening? Is anyone else seeing issues with Automated/Batch actions?
The same process in CS6 does not have the issue.
Thanks!

actions palette flyout >> playback options >> step by step or 1 second.
Will slow down you action some, but better to have your files correct and not flat.

Similar Messages

Photoshop CS5 - Batch actions for PDF multipage files

Good morning.
One of my customer bring me a pdf files composed by 147 pages.
Before I can print the whole file I had to remove a piece of the Header (common in every page at the same location) and a piece of the bottom left footer.
What I did:
- open a single page, create a new action -> select the area to be deleted, delete the content, select none, select the second area to be deleted, delete the area;
- saved the action as "MyActionWillSaveMeLOTofTime";
- File -> Automate -> Batch -> select folder with pdf file, select action and run
Surprise surprise, pdf is not a supported file for batch.
So I opened every single page (147!) with no-loss resolution (210x297mm @300dpi) (every file transformed into RASTER.... LOT OF TIME) than File->Automate->Batch->Action and Opened files as target.
This way it worked... but it takes like 2 hours to finish, and every file needed the OK confirmation to save the file.
After that I had to open Bridge CS5, select all saved files and put together again in a pdf.
Result:
- 2 hours of work with PC unable to perform any different action;
- original pdf file 3.4MB -> final pdf file 98MB
I wonder if there is a way with Photoshop and Bridge CS5 to avoid the raster process on the pdf pages so I don't need to waste time to perform similar action, because it seems my custome have a ton of other similar files...
Or any other software that can do that (hopefully free, I can't buy an expensive program for that feature only).

Hi,
1. Why dont u try it in pdf itself?
U can just crop the required area in pdf file using crop tool so it can be applied for all the pages at a time.
2. If u trying to remove particular area on a pdf u can place a white box on that area using pitstop tool it can be saved as actionlist like batch processing and applied for any number of pages and files.
Making this in pdf itself won't get u more file size. Size will be as equal as ur source file.
Praveen

Making a load of A4 scans of an A3 poster into an A3 image with batch action.

Hi again, I'm on CS4
I have a load of A3 art posters that I've needed to scan.
I've used an A4 scanner to scan 2 segments of the A3 posters making sure that segments are overlapping.
There are many posters.
Is there anyway I could go about making an automatic batch action and photoshop would automatically line the two scans up and join them together?
A step by step would be much appreciated.

This thread may be of help to you....
http://www.ps-scripts.com/bb/viewtopic.php?f=16&t=2782

Photoshop CS3 Actions Batch mode bug?

I posted this in the Mac forum but received no responses after a couple of days, so I am trying it here.
Photoshop CS3 Actions seem to have a bug such that when used in Automate > Batch mode it will use the name of the first file opened in the batch session for every file processed in that session. Since that name is used in Save step, this means having to deal with the "File Already Exist" dialog for every file in the batch because it is attempting to save at the designated location with the same file name. If the continue option is chosen each time, the final result is one file with the first opened file name, but with the contents of the last processed file.
To confirm that this is a problem particular to the opening step, I have disabled all processing steps as well as the saving step by toggling them in the Actions panel. I then ran the action in batch mode on a folder containing 4 files. This resulted in 4 opened files all with the same name but different image content.
This was with the "Override 'Open' Action Commands" checked/not checked, and the "Suppress File Open Options Dialogs" checked/not checked. The problem described also occurs when using a Droplet.
By comparison, Photoshop CS exhibits the expected behavior: when an action is used in batch mode to process an entire folder of files, the name of each file is retained after opening and used after processing in the save or export step.
The above described behavior of CS3 is a change acquired along the way to the CS3 version (I do not have the CS2 version to test). But more importantly, can someone please report if the CS4 version behaves as I described for CS3, or if it has been returned to the CS behavior?
OS X 10.4.11
G4 800 MHz 2 MB L3/processor 1.25 GB SDRAM
Is this a known bug?
Al

Hello Miguel,
I was going to come back to post some of my findings, one of which relates to your staement:
"- The open command created by Photoshop 6 doesn't keep the file's name, it is a much simple open command, and so it opens the file with the own file's name."
In my case I found that my CS version of the "same" action worked, while the CS3 version failed, precisely because the earlier one records less detail for the open step.
My need is to convert dozens of Quark pdf files to GIF and JPEG files for the web. What I found after several days of testing is that it is best to record the opening step in CS3 NOT using a pdf file, so that the "Open As Generic Pdf with 'Name____' " would not be coded into the opening step. Instead I recorded the whole action using a PSD file. Then I can proceed to run it in Batch mode choosing a folder of Quark pdf files as the source location with "Override 'Open' Action Commands" checked, and the "Suppress File Open Options Dialogs" checked, and it opens all the pdf files just fine in some background process, not getting stuck in the details of the file name, and proceeds to cary out the flattening, saving, and closing steps to my chosen target location and uses the finder file name of each pdf files in the source folder to save a filename.ext in the Target folder.
Contrary to what I stated in my original post, "Override 'Open' Action Commands" checked/not checked does indeed make a difference. If it is not checked, the files do open in batch mode, but the other steps are not performed. There is much more about this that I would like to know, and this may not be a general solution for all types of files that a user may wish to process in batch mode, but it works for my case. The main trick is to use as simple an opening step as possible when recording the action, and then letting Photoshop use whatever background process it requires to open a particular file type. I tested this by manually saving a pdf file to each of the twenty some odd formats available in the save as dialog to a Source folder, and then proceeded to batch process that folder with the action described above, and it worked for all except one.
So while there may not be a bug involved in this problem, there certainly is a lack of documentation about how the "improvements" in the opening step in newer versions of Photoshop affect using Actions in Batch mode.
Please comment if you can further explain any of the reported results. In particular, what is the situation in CS4?
Thanks,
Al

Automate and Batch actions

I am converting tiff files to jpeg using the Automate then Batch Actions. I select my source folder and Destination folder. The program converts and send the jpegs to the Destination folder but it is also sending a copy of every jpeg to my DESKTOP. Nothing in my Destination folder shows the desktop as a destination. I set up a destination file on my e drive and it still sends the photos to the desktop.
any suggestions I am using CS2 Photoshop.
Thanks
Randy

When you created your action you probably recorded a File > Save as... (.jpg) commanfd and specified Desktop for the test file, as Geoff noted.
When you engage the Batch dialog, specify the Destination folder AND as unintuitive as it sounds turn on option "(x) Override action 'save as' commands." That should get you over the hump.

CS6 Actions / Automate batch question

I do not understand the following, I open a pdf using Photoshop. I get the Imprt PDF box. I select 150 images, set the size and rez and hit OK. This opens each page in its own window. Then I go to the actions panel and record a resize so I can save the batch. After the recording I go to Automate / batch select the set of actions create a destination folder and select source open files, file naming.
Now the first window which should be my page 1 is selected but when the files automate it creates the new images with my page 1 being page 150 which is the LAST and numbering them backwards.
I also tried starting the serial number with 150 but it saved the files starting from 150.
Am I missing something here like forgetting a step?
anyone?

This to me would make no sense at all, do you mean to tell me that in the history of Photoshop users I'm the only one that has to do this task and have this problem. I do not understand why this would be such a no brainer unless ther is an easy script out there somewhere? My problem keeps haunting me as I have a lot of pdfs that need to be converted to images in the correct page orders.
I would use Acrobat to do this but saving from pdf to images resamples way way to low and the pages lose their color.
Any script out there that will do what I need to be done here as this is turning a normal job into a nightmare.
Anyone?
R

Record actions bug. does not execute the dont save action even though it acknowledges in action list

i am using macbook pro running Lion
so i am trying to save a series of actions that i want applied to a batch of images. i do all the actions correctly (i've done this before in earlier version of photoshop). stop recording my actions, and open the same image to make sure the automation process works properly and i get the same image through automation that i got when building my actions. one
of the actions is cutting and pasting a portion of the image in a different location, yet during the automation it always ends up somewhere else, and not in the same place, which makes no sense. another issue is during the recording of my actions i close out of all the files b4 i stop recording and click dont save. so this should be automated, but when i run the automation it prompts me to click dont save which it shouldnt do. i cant sit at the cpu and click dont save for thousands of images. whts the point of automation if i have to actually do something. stupid program. and i can clearly see in the list of actions tht it recorded me clicking dont save yet it still prompts me every time. i really do hate cs6. i wld install my old photoshop but b/c i have lion it doesnt support it... of course.. *rolls eyes*

@conroy - one of the actions means one task in an action (see screen shot).
@noel - i am able to run my action properly when i "play selection", but when i try to run a batch of images through the "automate" function is when the issues begin to arise. at least most of the issues.
i would insert an image to show what i did, but i cant seem to get that to work (on my pc or mac... weird). i loaded it to my fbook page and u can view it by following the below link
https://www.facebook.com/photo.php?fbid=750482081505&l=4d1bb044bd
you can view an image of what i did here.
so in detail what i am trying to do is:
record an action of the edits i make to a raw image so i can then run that same action on a batch of thousands of images via "automate." the specific tasks i am trying to complete during my action should be visble in the link i provided. to explain in detail what is occuring that is being recorded as an action:
1)- i press begin record
2)- I am open a raw image
3)- there is a time stamp in the image and i select and copy the time stamp from the corner of the image
4)- i then open a new document and past the time stamp into the new document
5)- i then increase the size of the pasted time stamp by about 3x by changing the resolution
6)- i then go back to original image
7)- i crop the original image to exclude the time stamp and other superflous things on the edges of the image
8)- i then rotate the original image 90 degrees CCW
9)- i then go back to the new document w/ the time stamp and select the time stamp with the marquee tool, so I can copy the time stamp to the original image
10)- i copy and paste the time stamp to the original image, i use the "move tool" and move the time stamp to the top of the original image.
11)- i then flatten the original image (i thought when this was done this is essentially combining layers, so there should be no possibility of the edited time stamp moving around as it has been flattened onto the original image)
12)- i then save the original image (that was flattened w/ the edited time stamp) as a .jpeg As part of the save process i also select the resolution.
***issue***
so i am now having an issue on this section as well. as you can see in the link i provided i have told adobe to do all this, yet now at this section it prompts me to make a decision about the resolution (i.e. press "ok").
13) -after this step i then select "close all" from the file menu which closes the original image that i just saved and prompts me if i want to save the new document i created for the time stamp i edited
14) - i select "dont save"
15) -i press stop record
16) - i then go to the folder where i saved the file i just edited in photoshop and change the name.
17) - i start the action process to see if i can replicate the manual actions i just completed through automation. i have no issues replicating this when i manually start the action, except for my issue w/ the time stamp detailed below.
***issue*****
when i do this the time stamp that i edited and pasted back into the image is not in the same place. i have only gotten it to be in the same place once, and the only thing i did differently was continually re-create the above action in the same manner. each time i recreated the action the time stamp was in a different place and one time it was finally in the place i moved it to.
18) - after checking that the action works, i then attempt to automate a batch of files
19) - i select file -> automate -> batch
20) - in batch i choose the folder with the original raw images that i now want to run the action on and also select the folder where to place the altered images
21) - in the batch menu i do not have any of the boxes checked (i.e. suppress color profile warnings, etc.)
22) - i select "ok" and the automation process starts
this is where i run into issues. originally i would get prompted @ step 14 (above) instead of the automation process just reading the task in the action that says select "dont save". somehow i do not get prompted there anymore. now i get prompted at step 12. it saves its as jpeg, but instead of completing the save process, at the resolution screen it prompts me to select "ok" instead of reading the task in the action that says select "ok"
i have created new actions for the images i collect since CS4 and CS5 and i have never run into any of the issues i have described above. i appreciate any and all help you can provide, as it currently stands i am pretty upset b/c i have wasted an entire day or productivity messing w/ what appears to be a buggy program.

Automate Batch, open every 3 files in a folder?

I'm doing some work where I mostly do the same things on three files. It's for a game-project and I've got one texture for shadows, one that's the normal diffuse layer and finally one that controls where team-colors go. I've learnt some things about the Actions-tab and can easily open all three files then click F2 and Photosohp CS4 does all the work. Then I simply save the file.
I was checking with the the Automate -> Batch option if I could do this for an entire folder but I've ran out of luck. It's easy enough with the destination, I just add a prefix to the file-name so it doesn't overwrite anything. However as I see it it's only possible to open every file in the folder after each-other. Is there a built-in feature or can I change the Actions a little to help me with this? The Actions I'm doing is mostly "Select Previous Document" etc. when I've got all three files open.
Failing in that is there a plugin or something anyone can recommend? If it helps the file-names are identical except for a "_diffuse", "_occulusion" and "_team" at the end so if there's a plugin or even feature that relies on the file-names that would work too. Otherwise this also means the three files are always after each-other in the same order.

You should look into Scripting for Photoshop (preferably with JavaScript), because what you are describing is not within reach for plain Actions as they can incorporate no conditionals.
»Adobe Intro To Scripting.pdf«, »Photoshop CS5 Scripting Guide.pdf« and the Sample Scripts (should all have been installed with Photoshop) offer a starting point and one can always ask for advice on the Photoshop Scripting Forum:
Photoshop Scripting
What exactly are the automated steps for the three different »types« of images?

Running multiple batch actions on the same folder? One Click?

We run Actions on a group of images using CS4 with the File->Automate->Batch function. We use this to take, for example, 200 images from a set folder and run an "Action" to create a rendered 2D design and save it in a different location to the source image and add an extension to the file name, leaving the source image unaltered.
The problem is that we then require to run this 20 times, each time, the difference is :- we want it to save to a different location and the "action" used is different because it changes the colour for example.
The desired output is:
FROM A JPEG ---> 20 folders (named as 20 different colours) and all our images rendered (as in our action) and saved into the 20 folders
So we have 20 versions of each image
Currently we simply set off the different actions in a batch separately, IE. 20 lots of batches to set off.
So for example:
* We have 200 jpeg images in folder [A]
* We run a Batch function to run an "action" on all 200 images in folder [A] to render into our design and add a blue colour overlay (this is all done in the action itself) and to save them to folder [B] with the extension (BLUE) added to the filename.
* Once Photoshop finishes running this Action on the 200 images (wish it would beep or something to let you know it was finished) we then run a batch to run a different "action" on the same 200 images in folder [A] to render the design and add a pink overlay and to save them in folder [C] with the extension (PINK) added to the filename
And so on and so forth for the 20 different actions.
Is there a way we can instruct Photoshop to run all of these 20 actions (one after the other in a queue as it where) without having to "Babysit" Photoshop and ask it to run each one off ourselves manually?
Would we have to use JavaScript for this? We have no experience with JavaScript at all.
We are currently using Photoshop CS4, is there a easier way to do this on CS5 or CS6?
Kind Regards and Thanks in advance
Steven

Would we have to use JavaScript for this?
I think it would be advisable but (if you don’t mind risking getting less help) you could use VB or AppleScript depending on your platform.

Running multiple batch actions on the same folder?

We run Actions on a group of images using CS4 with the File->Automate->Batch function. We use this to take, for example, 200 images from a set folder, run an action to change them into a different colour and save in a different folder, we need to do this 20 times on the same images running a different script each time to change them into a different colour and save them in the same folder (with different file extensions)
Is there a way we can instruct Photoshop to run all of these 20 scripts (one after the other in a queue as it where) without having to "Babysit" it and ask it to run each one off ourselves?
Kind Regards
Steven

Do you use Photoshop in French?
Because Pierre has mentioned that Actions are called »Script« in French, but I think you are referring to Actiond and what I think you need in this case is a proper Script (in JavaScript preferably).
This Script could run Actions and hanlde the saving with additional name components to avoid overwriting etc.
You could ask for help over at
http://forums.adobe.com/community/photoshop/photoshop_scripting

Problems with Automate Batch tasks in Photoshop CS2

"Could not complete the action, since the destination folder does not exist" message appears when I Automate a task that I have previously recorded and successfully used.
When I choose Automate, then Batch, then select action, then select a source folder and a destination folder the message appears. Once "OK" is selected it completes the action but only one image at a time before the error message comes back. If I am repeating the task on a folder with several images, I have to sit and click "OK" to the error message for each image for the task to complete.
How can I get the Action to Automate itself without the error message popping up? The destination folder does exist and I have tried re-recording the actions but the same message continues to come up.

Well, maybe "Save for web" command has remembered the folder for saving files. And then you use Automate Batch they trying to save exactly in THAT folder in spite of you choose another in Batch. If that folder doesn't exist program returns en "error" message. Try to restore "original" folder and run Batch again.

Photoshop crashes when selecting File / Automate / Batch

Photoshop users still need a fix for Photoshop crashing whenever they select Batch.
I understand that Adobe staff has chosen to blame scanner drivers for the problem. And, I've read the discussions thru last year (very long and boring when all you want is a fix). But, I'm not settled on several things which do not add-up.
First, I'll review the symptoms for the sake of all interested readers. Photoshop users have reported Photoshop crashing whenever they select File / Automate / Batch from the menu for years. This problem got much worse (widespread) since the release of version 12.0.4. The problem apparently affects only those with Train compatible scanners and who installed Adobe's optional Twain plugin. I never read how anyone came to this conclusion, but scanner drivers are being blamed. The accepted work-around is to disable or remove Adobe's Twain plugin.
Second, I want to point out that Photoshop works normally when using the Twain plugin. I can scan images and they are imported directly into Photoshop without any problems. This was the case before the 12.0.4 update and is still the case now.
Third, I want to pose my most pressing question. What does selecting "Batch..." have to do with scanner drivers? In other words, what possibly could Photoshop be doing with scanner drivers when selecting "Batch..." that it does not do when actually does use the drivers?
Lastly, I'll point out that I am a software developer of over 30 years. So, I understand how it might somehow work out in the details that the source of the problem really is buggy scanner drivers. However, as a programmer with a lot of experience dealing with problems common in device driver API's, I know that good practice is to expect anything. If Photoshop begins a process that calls out to someone else's software API, it should cushion that call with proper exception error handling. All processes should execute with an "if all else fails" contention.

>> What does selecting "Batch..." have to do with scanner drivers?
When running the actions for the Batch command, Photoshop updates it's menu/command state to check which commands are enabled or disabled based on the document state being changed by the actions. Part of that update is calling the scanner interface to see what is available or not, and at that point some drivers crash. Since the crash occurs in third party code executed within Photoshop's context - there was not much Photoshop could do to recover (there was exception handling, but it couldn't work across OS and DLL boundaries).
In Photoshop CS6, we spent quite a bit of time figuring out why they were crashing (apparently there was some assumption about the application GUI state), and how we could avoid them crashing in those circumstances - and now CS6 avoids the crashes in the Batch command even with the TWAIN plugin and drivers are loaded.

Automate Batch Shortcut

Hello,
I was wondering if on Photoshop 7, CS5 etc, is there a way to automate a batch feature directly on an image from right click of the mouse? Example, I have an image that I want to change the canvas from 200x300 pixel to 500x500. Currently I have to right click, change image size than the canvas size. Looking to see if there is a way with one click oc the mouse to run my batch feature that does this function.
Thanks JR

I would think the easiest way to do that is to use the Image Processor Pro plug-in script that can be downloaded from Russell Browns web site to batch your action rather then menu File>Automate>Batch which as far as I know is not a plug-in. What is good about Plug-ins is that you can record their use in actions. When you do this they record the Dialog setting you used in their dialog when you record the action into the Actions step. Then the Action is played the setting are set into the dialog and the displaying of the interactive dialog is bypassed. So you can record an action and set a shortcut to it to batch you action with the Image Processor Pro. You would need to use the same Input and output locations if you want no interaction. However you can turn the Image Process Pro step dialog on. It will mostly set the setting you recorded into the dialog however you can then change settings like input and output locations.
The Image Processor Pro script is a Plug-in once installed its found under menu File>Automate>Image Processor Pro... not under menu File>Scripts like the image processor script that ships with Photoshop.

Batch Actions CS5!!!

I'm having major issues with Mac Photoshop CS5 Batch Actions.
Before I begin, I have:
- Downloaded the latest patch
And I cannot:
- Use an older version of CS
That being said:
Batch processing does not seem to work no matter what I do and droplets do really odd things - or don't run the action at all.
Basically, I need to automatically open files at 300 dpi, resize, change background color (all fine) - and here's the major problem - export as optimized JPEGs with the original file name (just .jpg obviously).
     - By the way, does anyone know how to change that "File Open Options" default??? It opens PDF's at 300 dpi by default, but I need to open/rasterize AI files at 300. It does not remember my last setting and there seems to be no way to change it - MUCH appreciated if anyone knows!!!
Anyway, issues:
- It only works if I open the files one at a time and hit "play" on my action.
- If I use Batch, it:
     - Comes up with a new file name for my file.
          - Even if "Suppress Action Save" is selected, even when it is not selected.
          - Even when Save and Close is selected
          - Even when None is selected
     - Opens each file, creates two different file names, then won't save a third at all and starts rewriting over the first two..???
- If I create a Droplet, it:
     - Doesn't run the action at all
     - Does the same wonky things as the Batch.
My workload dictates that I process hundreds of files with this action in various permutations every day. I've seen other answers which include "just keep pressing the play button one at a time" - that is what I'm doing now and it's too time consuming. Also, it makes no sense to me that it works as an action with no problems, but the batch process keeps messing it up!   At any rate, I cannot stop at every file and select - yes, open at 300 dpi, yes, open at 300 dpi - click the action and wait for the save to finish so I'm hoping someone knows how to get this to work properly.
I've put a small screen grab below of the basic action. Please give me the magic settings to make the batch part work???
Thank you in advance!!!!!

Ok, we're getting there! The "Open As Smart Object" helped with the
300 dpi problem (yeeeeah!).
The last part - I don't know if we can fix this.
The file naming convention for this company is:
AAA####AAAA.######.jpg
So basically it's a long alphanumeric with a period IN the file name.
(I know, stupid, but that's the way it is).
When I run the "Save for Web" option and do nothing with the file
name, it truncates my file name and removes all the numbers after the
period.
So it looks like this:
Original: wes0140cmyk.693876.eps
Final:     wes0140cmyk.jpg
Any way we can get that not to happen?
Thanks you've been enormously helpful!
Quoting MTSTUNER <[email protected]>:
For eps files try an open as generic eps step at the beginning of the action
and for the export step (save for web), don't change the name
suggested by the
save for web dialog and save to the folder where you want eps files saved.
Leave the other steps including the close without saving step.
http://forums.adobe.com/servlet/JiveServlet/showImage/51211/eps1.png
Set the batch dialog as below and the create droplet dialog in a similar way.
http://forums.adobe.com/servlet/JiveServlet/showImage/51218/eps.png
MTSTUNER
>

Photoshop CS 5 crashes after updating and then using File -- Automate -- Batch

I am running Photoshop CS5 (build 12.0.4 x32) on my XP 32-bit machine and have done so without major problems until about a week ago.
Then all of a sudden when accessing File --> Automate --> Batch the program crashes and I have to force it shutting down manually after which I can restart Photoshop. When trying to access the batch command hereafter the same crash reappears rendering batch commands useless.
I thought about posting here but then decided to reinstall Photoshop again. This enables the fully working software including batch commands once again. However after a short while the update software asks to download and install some patches for all programs. After doing so the same problem happens again in regards to the batch command. Photoshop crashes when accessing it and won't work at all.
I now repeated this procedure twice and have no idea what to do about it.
Is there anybody that has had this experience or knows about a solution?
Do I have to contact Adobe with an error report?
Any help and comment is welcome and mostly appreciated.

Chris Cox wrote:
Yes, a change in the Adobe update made the existing scanner bug show up more frequently. No, that does not make your statement correct. The bug exists in the scanner driver, and existed before the Adobe update.
The Adobe update is not the cause of the bug, it just made some unrelated change that made the bug appear more frequently. That could be something as simple as putting different values in different locations of memory. We don't know. Only the authors of the scanner driver can know for sure why it is crashing more often now.
Photoshop supports the TWAIN standard, but cannot be responsible for the bugs in the third party drivers that attempt to implement that standard.
The high frequency of bugs in TWAIN drivers is what made us move the TWAIN plugin to "optional" status in the first place -- because too many people were crashing, had a hard time figuring out the cause, and blamed Adobe for something completely beyond our control.
And we already do inform scanner vendors about all the bugs we find in their drivers. But we cannot force them to fix their bugs, nor can we know the nature of all of their bugs to code around them.
I understand that you're angry. But please stop trying to blame an innocent bystander.
Adobe cannot do anything to fix the bugs in your scanner driver. Only the authors of your scanner driver can fix the bugs in your scanner driver.
Until they provide an update to fix the bugs in the driver, your choices are to keep crashing, or not use that buggy scanner driver.
I am going to make this short.
It depends on how you look at it. From your angle, Adobe did their's and the scanner companies are to blame for their buggy software. What you are saying here would be - if compared - resemble a situation where you would go to a car dealer, buy a car, then drive away just to find that the trailer tow hitch you attached your old trailer to would keep falling off all the time. When confronting the dealer about the issue he would reply to you that you have to talk to the manufacturer of the trailer because the problem is their responsibility. How would you as a client react...?
Maybe it is true that the driver software is buggy. However it still did work though under other conditions before this update. That means that you updated something that made these things appear frequently. Maybe you don't know and only they do. Fair enough. But us customers don't have to work these problems out or live with them nor do we have to use our time on posting and fixing companies' errors and mistakes. That's what we pay you for. We only need to use this application hassle free on the spot. Maybe you should start crash testing in an controlled environment before you apply these updates and then post them. Or make a deal with those companies to do so for you. Maybe they will then ignore you or won't tell you about possible bugs to hike their own skin. Fair enough as well. Create some sort of program, a label or whatever that you apply and hand out only to those companies that are "certified by and working with Adobe software" and that they can put on their products or you on your very own Adobe website for all us customers to see and to use as a type of guidance in order to have working hardware and applications and avoid these errors.
There is this saying that goes...
"Where there's a will, there's a way"...!

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