Automate - presentation in CS4

Hi all,
Hoping someone can help! I use CS3 still in college but have bought CS4 for home. In college we have been taught to use automate to create presentations or digital portfolios. In the CS3 menu under automate there is an option for presentation however, in CS4 it just isn't there. Does anyone know of any way I can update CS4 to get this or is it due to me buying the student edition? I didn't think this would be the case since I was lead to believe that as a student I would have the exact same software.
Any help would be great thanks.
Scatty

I have no idea which application you're referring to. This forum is for suite specific issues only.
Please post in the application forum for which you have a question.
Bob

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    Adobe tech support notes:
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    15:51   TS answers.
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    8:45     Don answers
    8:51     Get informed that I was somehow routed to CS instead of TS. The case id I provided requires solutions that he can't provide,           Don will transfer the call to TS.
    8:53     Jitesh gives me a new case id before putting me on hold as he reads the case file.
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    9:26     With files installed, logging in to "adobesupport.na5.acrobat.com" as guest.
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    9:36     Comes back with instructions on how to setup the Windows7 super admin account which should give me full access to the             locked out files.
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    Mesum, a resolution specialist, calls work asking to speak to Doc about our case. According to him there is no mention of a contact person (me) or a date for a call back. When asked probing questions about these discrepencies Mesum says that seeing as how Adobe TS are trained to exacting standards and that note taking is a very important part of the job there is no way that this break down happened on their end. If the information my boss is referring to is "not in the file" then it MUST be false. The obvious answer, according to Mesum, is that whoever made the appointment with Adobe didn't take down good notes. As a T2 specialist he "...makes it a point to always return the call at the arranged time".  I don't have the notes regarding everything that was said that day but from talking to Doc on the following day I gather that Mesum made other comments to bring into doubt the quality of Aararat's (the company I work for) training, their note taking skills and the quality of their employees. Not once did he take any hint of responsibility for the communication screw-up. Mesum will be calling me back on the Friday (as was originally written down in our file) and provides a new case id before hanging up.
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    12:01     Mesum call and wastes no time in trying to resolve the issue. I inform of the progress I made yesterday (independently).
    12:08     Error :2 shows up again.  Instructs me to clear the temp folder, the cache and to verify that the print spooler           service is enabled. It is.
    12:21      While the system is rebooting, Mesum mentions that the "very detailed conversation" he had the previous day and asks if           I have been briefed about it. I explain that I have been briefed (neglecting to mention that I am the one who made the              appointment and took copious notes about all my TS conversations, including this one) and that I hoping to get this issue           resolved once and for all.  Mesum makes a grandstanding comment about how "he makes it a point to always return the call at           the arranged time as these calls are very important and it is crucial that they get resolved". He then goes on about the           lenghts Adobe has gone to in order to create a support chain to make sure that if an issue is unresolved on either end of the           chain, that this lack of resolution can be tracked down.
    Error:2 indicates that we are still having registry blockage issues. In response to my question whether there might be a full list of the registry keys that Adobe Premium suite injects during an installation Mesum responds that techs have been given very strict and specific instructions about tampering with the   windows registry (which is odd considering 3 days prior a tech dove right into     registry editing) he proposes that I instead uninstall Flash, Flash player and Adobe Air.
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    13:35   Error while uninstalling. Nothing to do but click continue and see how it goes.
    13:53   Uninstall finished with problems, running it again. Adobe Sing is still showing as   an installed component.
    13:55   Uninstall with errors. Flash Plug-in will not uninstall. Running Uninstaller again.
    13:59   Uninstaller fails again.  Decide to go and manually delete files and folders inspecting each one by one.
    Spent the rest of the afternoon going through the install logs like I did on April 6th, unlocking ownership and deleting corrupted keys one at a time.
    18:08   The whole Suite finally installs except for Flash and Indesign.
    18:47   After hunting down more keys, the installer completes with errors but at least all the programs are installed.  Acrobat, Air, Flash plug-in are still not installed properly.
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    8:20     Call tech support
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    9:23     TS answers. Sanjay
    9:28     After Sanjay has verified the case id, I provide him with an update to the file regarding what I've done since I hung up on Friday, describing the new issues.
    9:34     Placed on hold
    9:42     Comes back and explains that this issue will require more consultation with his seniors. To make sure that he looks up the            right issue I repeat the exact problem I would like him to research. Three times he repeats the information back to me just a           little differently. Finally on the 4th repetition of the problem I'd like addressed he "gets it" and thanks me for "providing that           pertinent information". 
    What I don't understand is that I repeated the same information that he repeated back to me 4 times before he seemed to understand what his notes told him he should be researching. From the heaviness of his accent I suspect that their was a bit of language barrier here.
    9:48     Places me on hold
    9:59     Comes back with a possible solution.
    10:08   As his solution requires me to delete files I don't have access to due to lack of permissions, his solution can't be applied. He places me on hold.
    10:11   Comes back, with another possible solution.
    10:17   Still not working. I ask how I can change administrator settings for specific files    and he needs to go check articles again.           Shouldn't this type of knowledge just come off the top of his head if he's in TS? Sanjay just walks away at this point,           not asking to put me on hold nor placing the call on hold. I can hear conversations in the background the whole time.
    10:24   Comes back, thanking for staying on hold (even though I wasn't). This time he asks me to look for specific adobe folders. I           can't delete them because I'm supposedly not an administrator, even though I'm logged in using the enabled super-admin           account. He tells me I need to type a very specific command at the command prompt to reset the admin account. I thought           that's what he was going to research the last time he left so I ask what I have to type at the command line to do this. Sanjay           doesn't and asks if he can put me on hold again. I politely and calmly answer that no, I don't want to be put on hold. Every time           I've asked him a question he's had to go in order to talk to his seniors (as he calls them). If possible, why not escalate my call           and put me in touch with one of these seniors or a manager in order to minimise the amount of time I will be placed on hold. He           puts me on hold.
    10:34   Ashima comes on the line. Unlike Sanjay, she sounds confident and authorative.
    10:44   After discussing what I'm trying to do she informs that not being able to delete files and folders is a Windows issue, not an           Adobe issue. Even after I mention that a previous tech had helped me solve a similar problem in the previous week and try to           reason that since it's Adobe uninstaller that caused this issue she sticks to her claim that it's a Windows issue and that she           cannot help me resolve the issue. I am to contact Microsoft tech support in order to get help with this issue.
    12:17   Call Microsoft technical support
    12:23   Jacqueline answers. I describe the problem I'm having with managing permissions in Windows 7 and that I've been told that I           resetting the admin account should solve this problem. She seems to agree and asks for my Windows serial number before we           can start working on the issue. Upon finding out that I have an OEM version of Windows, Jacqueline informs me that I have 2           options: look online or pay 59$ per call on credit card for support as free support is not provided to OEM licences since they are           typically only installed by resellers and   assumed to be serviced by them. Sadly, this is not my case.
    12:31   Having repeated my options back to Jacqueline to make sure I understood her correctly I inform her that I will terminate the           call since I will not be paying for paying and therefore will go online for help. She sounds surprised at how quickly I made           my decision, wishes me good luck and the call is ended.
    13:30     Started researching a solution. I find what I need to know and apply it, managing to reclaim ownership of the files and           folders. Run the installer again and everything installs now except for the Acrobat, Air and Flash plug-in.
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    16:06   Starting LiveChat with Adobe to see if they can help. On hold.
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    16:36   Informs me I will need to call Phone Support. I ask if he can connect me.
    16:38   No, he cannot connect me. There is no Live Chat Tech Support. Due to the amount of lag between responses I ask if how many           chat sessions he works on at the same time.
    16:41   Answer: three at a time.
    16:45   Finish typing comment and suggestion about possibly reducing that number because the amount of lag time for simple           requests is just too much.
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    16:58   Puts me on hold as he goes to explore.
    17:01   Comes back, can't see any issues. Asks me for permission to logon to the client account by using our email and password. I           accept. He logs on and sees that there are in fact no pending cases that show up in our client account, even though we have           multiple concurrent case id's showing on his side. He says he'll look into it.
    17:07   Client login issue is unresolved but at least I'm getting transferred to TS.
    17:23   Panpaj answers. I explain the situation and provide case id.
    17:38   He provides a new case id. I have to describe the whole case history.
    17:46   On hold.
    17:52   Turns out I was transferred to the Acrobat specific TS. Seeing as how my installation problems aren't dealing specifically           with Acrobat he can't help me. He will   transfer me to general TS.
    18:16   Animesh answers. explain the situation and provide case id.
    18:20   Puts me on hold as he reads the file.
    18:22   Repeats the problem as described according to the file.
    18:30   Puts me on hold as he goes to find articles.
    18:36   Asks me to share the desktop. Connecting to connectteam.acrobat.com
    18:44   Upload of log file complete, reading over it.
    18:48   Sharing screen caps of installation error messages.  I've been thoroughly documenting each and every single one. Instructs me           to download and AdobeCS4cleanscript. When I explain that I've already used the CS3 version I'm informed that the CS3 version           should never be used to try and clean up a CS4 installation since it won't work.
    18:56   I'm informed that TS closes at 19:00 and that he won't be able to finish this call.   However, if I read article kb 401401 I should           find some steps that will solve the issues that I'm experiencing.
    19:01   While looking for the article I inform him that I can't access my TS updates on the           Support Portal and that in a previous call Phone Support was not able to explain          why. Might he have any idea why? He says he'll check it out.
    19:05   "That's odd.  I'll add this complaint to the file."
                Animesh adds that If this knowledge base article does not resolve the issue, I should make sure to call back. He's added a note in the file to automatically escalate my call to Tier3 TS.
                "What? There's a T3?" I ask. "Why has it taken 2 weeks to get this call escalated to tier 3?"
                He apologizes if this taken so long to be escalated but there are definite checks and procedures that need to be followed before a call can be escalated to Tier 3.
    April 15th
    11:10   Starting new uninstall of CS4
    11:20   Uninstaller error with InDesign.
    11:31   Running CS4cleanscript, all options.
    11:49   Completed running CS4cleanscript followed by a manual clean-up of remaining   folders.  Starting a new install.
    12:04   Install error with Flash 10 ActiveX.
    12:06   Install error with Flash 10 plug-in.
    12:37   Installer finished, with errors.
    12:53   Test launched every application in the Suite and they seem to be working in spite of the errors. So be it, I'm never calling Adobe TS again.
    Questions and suggestions to Adobe
    In spite of not having my issue corrected I must say that the politeness of every representative was exemplary.
    While I realise software piracy is a big issue, why is it that pirates don't struggle with your DRM system yet legal users do? Either scrap your current DRM and replace it with something that will not cripple a system if an installation goes wrong or change your installers.
    Software suites are convenient yes but there are now so many modules that come bundled with the suite that seem utterly pointless because the documentation for them is sorely lacking an "at a glance" explanation of features, benefits and purpose. Adobe Air, Sing, Version Cue and Bridge come to mind. Don't you think cutting down on module bloat would make interoperability an easier thing to manage and maintain?
    As a user who has multiple hard drives in his system (one each for the OS, applications and project data) I don't like installers that place files all over my system without my consent. If an installer asks for a destination folder, ALL programs should go into that folder. Files and programs that are shared across the suite for added functionality or registration purposes should ask for a user-specified shared folder (in case there is one) rather than just go into the (assumed) default.
    Why is the Support DB's search function so useless? I've tried (and tried, and tried, and tried...) to find useful solution articles but something is just plain wrong with your search algorithms. I've tested this. Pick an article at random, then do a search for it's title. Too often the search engine won't even find it. The only time searches work is if one has the precise number of the article, such as KB 401401.
    The amount of checks and procedures required for service escalation needs to be streamlined in order to speed up the process. It took too long to get to the right Tier. By the time I was finally escalated to Tier 3 your support services had eroded all of their credibility.
    Practices and procedures (P&P) need to be more uniform. I have one tech telling me to use one version of clean script and claiming it's fine whereas another claims that only the CS4 script would work to resolve my issue. Why is this? What does this reveal about levels of training? There is also large gaps in the knowledge of individual representatives. As should be expected, some representatives knew exactly what to do and how to do it without having to resort to articles every 3 minutes.  Others, such as Sanjay, either need to be retrained or let go. His lack of knowledge was thoroughly exasperating.
    The case id system needs to be reworded. Over these 2 weeks I was given 4 case id's, none of which ended up showing up in the support portal for follow-up.  Furthermore, note taking seems to be a problem because there was a lot of information that just never seemed to make it "in the file".
    Why do calls get transferred to the wrong department so often?
    In Closing
    Due to having more pressing matters to attend to at work and seeing as how I could not afford to spend any more time fixing the harm that was brought on by carrying out the suggested "solutions" I have not called back since April 15th. The suite runs "with quirks" and will stay that way until I rebuild the system because it seems that the only solution that remains regarding the installation woes is to wipe the drive and start from scratch.
    Thank you for reading this whole transcript. I hope it helps you improve your customer service experience.
    Marc-Andre Renaud

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