Automated answering systems don't recognize my input

Just placed my first call call to a company with an automated phone system, using my new Incredible 2. As usual, the answering system asked me to select among the menu items, and key in a number. I keyed in the number as usual. The automated system was unable to detect my input.
I'm surprised the phone's default settings don't include this function. What do I need to do? Help!

Hello LynnBR!
I know how important it is to be able to successfully navigate through an automated answering system, especially when you're trying to get to a specific department or person! I am happy to assist.
There's a quick step you can take to ensure the automated system recognizes your entries from your DROID Incredible 2. From the main screen, touch Menu > Settings > Sound > Audible touch tones > and select "Long".
I trust I have answered your question, and have addressed your concern.

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