Automatic album info doesn't seem to work

Hi. I have the setting 'Automatically download missing album artwork' checked but itunes does seem to do this. I am on-line and logged into the itunes store. Example: I have Angie Stone Mahogany Soul Cd. When I import the cd it just imports tracks by number and not by title. When I add the title and artist myself the above auto info option still doesn't work. Only when I right click the track and 'Get Album Artwork' does it work!!
This doesn't seem to be very 'automatic' and it works perfectly well in Windows media!!
Please tell me what I need to do to sort this. Thanks

It's white Kind of sad to have made that purchase not very long ago only to find it is outdated, and in an Apple store at that. Oh well.
Thanks for responding.

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