Automatic closure of pick lists

Our client is creating a sales order for multiple items and then using the Pick and Pack Manager to create the pick lists for the parts to be pulled from the shelves.  They then go back to the sales order and create the delivery document using the Copy To function within the sales order.  If some of the items are not available to ship while creating the delivery document they put a zero in the Qty Shipped field.  They do this in order to be able to view the unshipped items in the delivery document as a zero quantity.
The issue they have found is if they create multiple pick lists for a single sales order and then create a delivery document from within the sales order for some of the items the subsequent pick lists that were created using Pick and Pack are automatically closed. 
We believe that this is the way that Business One was designed because they are trying to use two different inventory fulfillment paths but we can not find any specific documentation that tells us so.  Is there documentation that states that this is the case?  If so could you please let us know? 
Also if this is the case can you recommend any procedure that would satisfy our clients needs (i.e. allocate and pick inventory using the Pick and Pack process but show the non-delivered items on the delivery document with a quantity of zero)?

Hi Jeff
if this is the case can you recommend any procedure that would satisfy our clients needs (i.e. allocate and pick inventory using the Pick and Pack process but show the non-delivered items on the delivery document with a quantity of zero
Pick and pack is only used for status whether the item is picked or not ..so there is no allocation of inventory
If you are  deliverying the item with zero qty , then you should be looking at back order report ..
also can be defined easily by query ..
Inside the sales delivery screen ,go to form setting and activate ordered qty and Delivered qty .or qty to ship (pls check) .in this way you can see how much was ordered and how much has been delivered .....
I saw no reason to use pick and pack manager if you are doing delivery with zero qty ....
Hope this helps
Bishal

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