Automatic connection between call center and phone system

Dear friends,
I have one customer, they have a phone system in their call center.
When implemeting CRM 2007, they want to have an automatic connection betwwen their phone system and call center in CRM. This means when having a call from customers the call center system ( CRM 2007) searches automatically or updates the phone number ( this phone number is get automatically from phone system ).
Does this is possible in CRM 2007? Or if u have any solutions pls let me know.
Thanks and Regards,
Nghi Do

Hi,
Just check if this blog is of any use to you:
What is Computer Telephony Integration (and Why Do I Need It?)
Thanks and Regards,
Rohit

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What is the diffreence between call transaction and session method

hi gurus
can any one suggest me
what is the difference between call transaction and session methods
in which cases we have to use teh call transaction and
in which cases we have to use session method.
thank you
regards
kals.

CLASSICAL BATCH INPUT (Session Method)
CALL TRANSACTION
BATCH INPUT METHOD:
This method is also called as ‘CLASSICAL METHOD’.
Features:
Asynchronous processing.
Synchronous Processing in database update.
Transfer data for more than one transaction.
Batch input processing log will be generated.
During processing, no transaction is started until the previous transaction has been written to the database.
CALL TRANSACTION METHOD :
This is another method to transfer data from the legacy system.
Features:
Synchronous processing. The system performs a database commit immediately before and after the CALL TRANSACTION USING statement.
Updating the database can be either synchronous or asynchronous. The program specifies the update type.
Transfer data for a single transaction.
Transfers data for a sequence of dialog screens.
No batch input processing log is generated.
http://www.sap-img.com/abap/difference-between-batch-input-and-call-transaction-in-bdc.htm
Among the two methods call transaction is better compared to session bcoz data transfer is faster in it.
Differences between call transaction and session.
Session Method:
1) Data is not updated in the database table until the session is processed.
2) No sy-subrc is returned.
3) Error log is created for error records.
4) Updation is always synchronous.
Call Transaction Method:
1) Immediate updation in the database table.
2) sy-subrc is returned.
3)Error need to be handled explicitly.
4) updation can be synchronous as well as asynchronous.
2) ya u can use using the N mode no screen.
3)u can't handle multiple transaction in call transaction.
4) u can handle multiple transaction in session using the BDC_INSERT fm.
5)When u go to SM35 u can able to see the error records.
Which is best?
That depends on your requirement. Both of them have there advantages.
According to the situation u can choose any one of these.
difference between batch input and call transaction in BDC Session method.
1) synchronous processing.
2) can tranfer large amount of data.
3) processing is slower.
4) error log is created
5) data is not updated until session is processed.
Call transaction.
1) asynchronous processing
2) can transfer small amount of data
3) processing is faster.
4) errors need to be handled explicitly
5) data is updated automatically
For session method,these are the function modules to b used.
BDC_OPEN_GROUP
BDC_INSERT
BDC_CLOSE_GROUP
For call transaction,this is the syntax.
CALL TRANSACTION TCODE USING BDCDATA
MODE A or E or N
UPDATE A or S
MESSAGES INTO MESSTAB.
Take a scenario where we need to post documents in FB01 and the input file has say 2000 records (2000 documents, not line items in FB01 but 2000 records)
In the BDC call transaction method
We call the transaction FB01 2000 times (once for each record posting) and if the processing fails in record no 3 it can be captured and start with reocord 4.
Eg: Loop at itab.
call transaction FB01
capture errors
endloop.
In the session method.
We do not explicity call the transaction 2000 times, but all the records are appeneded into a session and this session is stored. The processinf of the session is done wwhenever the user wants it to be done. Hence the errors cannot be captured in the program itself
Check these link:
http://www.sap-img.com/abap/difference-between-batch-input-and-call-transaction-in-bdc.htm
http://www.sap-img.com/abap/question-about-bdc-program.htm
http://www.itcserver.com/blog/2006/06/30/batch-input-vs-call-transaction/
http://www.planetsap.com/bdc_main_page.htm
Batch Input Session method is asynchronous as told by others here. But the advantage of this is that you have all the error messages and the data for each transaction held persistantly. You don't have to code anything for processing them or writing the logs.
But at the same time, the same feature can be disadvantageous if you need to react to an error or if there are too many errors to manually correct in a session. Since the session are created in the program and its execution is done seperately, you loose the trackability of such transactions.
With a call transaction, what was a disadvantage above will become an advantage. Call transaction immediately gives you messages back and you can react to it in your program. But the disadvantage is that, if you have several hundreds of transactions to run, running them from within the program can be resource crunching affair. It will hamper the system performance and you cannot really distribute the load. Of course, you have some mechanisms with which you can overcome this, but you will have to code for it. Also, storing the messages and storing the errored transaction data etc will have to be handled by you in the program. Whereas, in batch input session, your program's job is to just create the session, after that everything is standard SAP system's responsibility.
Ideally, you should do a call transaction if the resources are not a problem and if it fails, put the errored transaction into a session.
You can decide based on the data volume that your BDC is processing. If data volume is high go for session else call transaction will do.The call transaction updates will be instantaneous where as session needs to be processed explictly after creation.
Session Method
1) Session method supports both small amount of data aswell as large amount of data
2) data processing is asynchronus and data updation is synchronus.
3) it process multiple apllication while perfomaning validations.
4) in session method data will be updated in data base only after processing session only.
5) system provide by default logfile for handling error records.
6) it supports both foreground aswell as background process
in bdc we use FM ...
bdc_open_group " for creating Session
bdc_insert " adding transaction and bdcdata table for updating database
bdc_close_group " for closing Session
Call Transaction
1) Call transaction exclusively for small amout of data
2) it supports only one apllication while perfoming validations
3) there is no default logfile, We can explicitly provide logic for creating logfile for handling error records.
we can create logfile by using structure....BDCMSGCOLL
4) it doesn't support background processing.
5) data processing is synchronous and Data updation is Synchronous( default), in
this method also supports daya updation in asynchronus process also.
syntax:
Call transaction <transaction-name> using BDCDATA
mode <A/N/E>
update <L/A/S>
messages into BDCMSGCOLL.
BDC:
Batch Data Communication (BDC) is the process of transferring data from one SAP System to another SAP system or from a non-SAP system to SAP System.
Features :
BDC is an automatic procedure.
This method is used to transfer large amount of data that is available in electronic medium.
BDC can be used primarily when installing the SAP system and when transferring data from a legacy system (external system).
BDC uses normal transaction codes to transfer data.
Types of BDC :
CLASSICAL BATCH INPUT (Session Method)
CALL TRANSACTION
BATCH INPUT METHOD:
This method is also called as ‘CLASSICAL METHOD’.
Features:
Asynchronous processing.
Synchronous Processing in database update.
Transfer data for more than one transaction.
Batch input processing log will be generated.
During processing, no transaction is started until the previous transaction has been written to the database.
CALL TRANSACTION METHOD :
This is another method to transfer data from the legacy system.
Features:
Synchronous processing. The system performs a database commit immediately before and after the CALL TRANSACTION USING statement.
Updating the database can be either synchronous or asynchronous. The program specifies the update type.
Transfer data for a single transaction.
Transfers data for a sequence of dialog screens.
No batch input processing log is generated.
For BDC:
http://myweb.dal.ca/hchinni/sap/bdc_home.htm
https://www.sdn.sap.com/irj/sdn/wiki?path=/display/home/bdc&
http://www.sap-img.com/abap/learning-bdc-programming.htm
http://www.sapdevelopment.co.uk/bdc/bdchome.htm
http://www.sap-img.com/abap/difference-between-batch-input-and-call-transaction-in-bdc.htm
http://help.sap.com/saphelp_47x200/helpdata/en/69/c250684ba111d189750000e8322d00/frameset.htm
http://www.sapbrain.com/TUTORIALS/TECHNICAL/BDC_tutorial.html
Check these link:
http://www.sap-img.com/abap/difference-between-batch-input-and-call-transaction-in-bdc.htm
http://www.sap-img.com/abap/question-about-bdc-program.htm
http://www.itcserver.com/blog/2006/06/30/batch-input-vs-call-transaction/
http://www.planetsap.com/bdc_main_page.htm
call Transaction or session method ?
Check the following links:
http://www.sap-img.com/bdc.htm
See below example code :
Call three FM : BDC_OPEN_GROUP,BDC_INSERT and BDC_CLOSE_GROUP.
Once you execute the program and it creates the session at SM35 Transaction.
Report : ZMPPC011
Type : Data upload
Author : Chetan Shah
Date : 05/05/2005
Transport : DV3K919557
Transaction: ??
Description: This ABAP/4 Program creates new Production Versions
(C223). It accepts tab-delimited spreadsheet input and
creates BDC sessions.
Modification Log
Date Programmer Request # Description
06/10/2005 Chetan Shah DV3K919557 Initial coding
report zmppc011 no standard page heading line-size 120 line-count 55
message-id zz.
pool of form routines
include zmppn001.
Define BDC Table Structure
data: begin of itab_bdc_tab occurs 0.
include structure bdcdata.
data: end of itab_bdc_tab.
Input record layout of Leagcy File
data: begin of itab_xcel occurs 0,
matnr(18) type c,
werks(4) type c,
alnag(2) type c,
verid(4) type c,
text1(40) type c,
bstmi like mkal-bstmi,
bstma like mkal-bstma,
adatu(10) type c,
bdatu(10) type c,
stlal(2) type c,
stlan(1) type c,
serkz(1) type c,
mdv01(8) type c,
elpro(4) type c,
alort(4) type c,
end of itab_xcel.
data: begin of lt_pp04_cache occurs 0,
matnr like itab_xcel-matnr,
werks like itab_xcel-werks,
alnag like itab_xcel-alnag,
plnnr like mapl-plnnr,
arbpl like crhd-arbpl,
ktext like crtx-ktext,
end of lt_pp04_cache.
data: v_ssnnr(4) type n,
v_lines_in_xcel like sy-tabix,
v_ssnname like apqi-groupid,
v_trans_in_ssn type i,
wa_xcel LIKE itab_xcel,
l_tabix like sy-tabix,
v_matnr like rc27m-matnr,
v_plnnr like mapl-plnnr,
v_plnal like mapl-plnal,
v_tcode like sy-tcode value 'C223',
v_plnty like plas-plnty value 'R',
v_objty like crhd-objty value 'A',
v_plpo_steus like plpo-steus value 'PP04',
v_verwe like crhd-verwe value '0007'.
Parameters
selection-screen: skip 3.
selection-screen: begin of block 1 with frame.
parameters: p_name like rlgrap-filename
default 'C:\My Documents\InputFile.txt'
obligatory,
bdc session name prefix
p_bdcpfx(6) default 'ZPVCRT'
obligatory,
number for transction per BDC session
p_trnssn type i
default 2000 obligatory,
retain the BDC session after successfull execution
p_keep like apqi-qerase
default 'X',
user who will be executing BDC session
p_uname like apqi-userid
default sy-uname
obligatory.
selection-screen: end of block 1.
possible entry list (F4 dropdown) for input file name
at selection-screen on value-request for p_name.
*-SELECT FILE FROM USERS LOCAL PC
call function 'WS_FILENAME_GET'
exporting
DEF_FILENAME = ' '
def_path = 'C:\Temp\'
mask = ',.,..'
mode = 'O'
title = 'Select File '(007)
importing
filename = p_name
RC =
exceptions
inv_winsys = 1
no_batch = 2
selection_cancel = 3
selection_error = 4
others = 5.
if sy-subrc 0.
MESSAGE ID sy-msgid TYPE sy-msgty NUMBER sy-msgno
WITH sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
endif.
begin the show
start-of-selection.
read data from input file
perform transfer_xcel_to_itab.
loop at itab_xcel.
hang on to xcel line num
l_tabix = sy-tabix.
each line in the xcel file marks begining of new prod.version defn
if num-of-trnas-in-session = 0, create new BDC session
if v_trans_in_ssn is initial.
perform bdc_session_open.
endif.
begin new bdc script for rtg create trans
fill in bdc-data for prod.version maintenance screens
perform bdc_build_script.
insert the bdc script as a BDC transaction
perform bdc_submit_transaction.
keep track of how many BDC transactions were inserted in the BDC
session
add 1 to v_trans_in_ssn.
if the user-specified num of trans in BDC session is reached OR
if end of input file is reached, close the BDC session
if v_trans_in_ssn = p_trnssn or
l_tabix = v_lines_in_xcel.
perform bdc_session_close.
clear v_trans_in_ssn.
endif.
endloop.
top-of-page.
call function 'Z_HEADER'
EXPORTING
FLEX_TEXT1 =
FLEX_TEXT2 =
FLEX_TEXT3 =
FORM TRANSFER_XCEL_TO_ITAB *
Transfer Xcel Spreadsheet to SAP Internal Table *
form transfer_xcel_to_itab.
Read the tab-delimited file into itab
call function 'WS_UPLOAD'
exporting
filename = p_name
filetype = 'DAT'
IMPORTING
filelength = flength
tables
data_tab = itab_xcel
exceptions
conversion_error = 1
file_open_error = 2
file_read_error = 3
invalid_table_width = 4
invalid_type = 5
no_batch = 6
unknown_error = 7
others = 8.
if sy-subrc = 0.
sort the data
sort itab_xcel by matnr werks.
clear v_lines_in_xcel.
if no data in the file - error out
describe table itab_xcel lines v_lines_in_xcel.
if v_lines_in_xcel is initial.
write: / 'No data in input file'.
stop.
endif.
else.
if file upload failed - error out
write: / 'Error reading input file'.
stop.
endif.
endform.
FORM BDC_SESSION_OPEN *
Open BDC Session *
form bdc_session_open.
create bdc session name = prefix-from-selectn-screen + nnnn
add 1 to v_ssnnr.
concatenate p_bdcpfx v_ssnnr into v_ssnname.
open new bdc session
call function 'BDC_OPEN_GROUP'
exporting
client = sy-mandt
group = v_ssnname
keep = p_keep
user = p_uname
exceptions
client_invalid = 1
destination_invalid = 2
group_invalid = 3
group_is_locked = 4
holddate_invalid = 5
internal_error = 6
queue_error = 7
running = 8
system_lock_error = 9
user_invalid = 10
others = 11.
endform.
FORM BDC_BUILD_SCRIPT *
Build BDC *
form bdc_build_script.
data: l_arbpl like crhd-arbpl,
l_text1 like mkal-text1,
l_mdv01 like mkal-mdv01,
l_mapl like mapl.
clear bdc-data itab - begin of new bdc transaction
clear itab_bdc_tab.
refresh itab_bdc_tab.
read material cross reference tables to determine sap part#
clear : v_matnr, v_plnnr, v_plnal.
perform read_matnr_cross_ref using itab_xcel-matnr
itab_xcel-werks
changing v_matnr.
determine the version description to use
if itab_xcel-text1 is initial.
l_text1 = itab_xcel-verid.
else.
l_text1 = itab_xcel-text1.
endif.
determine the routing group# and group ctr# to use
perform read_routing .
determine the production line to use
if itab_xcel-mdv01 is initial.
if not provided in the file then:
prod line = work ctr on the last PP04 op of the rtg determined above
perform read_wc_on_last_pp04 using v_plnnr v_plnal
changing l_mdv01.
NOTE: when executing the above form\routine, if v_plnnr is initial
or v_plnal is initial, THEN l_mdv01 will automatically be
returned blank (ie initial)
else.
l_mdv01 = itab_xcel-mdv01.
endif.
build bdc script
perform bdc_build_script_record
fill in initial screen
using: 'X' 'SAPLCMFV' '1000',
' ' 'BDC_OKCODE' '=ENTE',
' ' 'MKAL-WERKS' itab_xcel-werks,
' ' 'MKAL-MATNR' v_matnr,
' ' 'MKAL_ADMIN-DISPO' space,
' ' 'MKAL-PLNNR' space,
' ' 'MKAL_ADMIN-STTAG' space,
' ' 'MKAL-PLNNG' space,
' ' 'MKAL-MDV01' space,
' ' 'MKAL-PLNNM' space,
click create button on initial screen and go to detail screen
'X' 'SAPLCMFV' '1000',
' ' 'BDC_OKCODE' '=CREA',
fill in the detail screen and go back to initial screen
'X' 'SAPLCMFV' '2000',
' ' 'BDC_OKCODE' '=CLOS',
' ' 'MKAL_EXPAND-MATNR' v_matnr,
' ' 'MKAL_EXPAND-VERID' itab_xcel-verid,
' ' 'MKAL_EXPAND-TEXT1' l_text1,
' ' 'MKAL_EXPAND-BSTMI' itab_xcel-bstmi,
' ' 'MKAL_EXPAND-BSTMA' itab_xcel-bstma,
' ' 'MKAL_EXPAND-ADATU' itab_xcel-adatu,
' ' 'MKAL_EXPAND-BDATU' itab_xcel-bdatu,
' ' 'MKAL_EXPAND-PLTYG' v_plnty,
' ' 'MKAL_EXPAND-PLNNG' v_plnnr,
' ' 'MKAL_EXPAND-ALNAG' v_plnal,
' ' 'MKAL_EXPAND-STLAL' itab_xcel-stlal,
' ' 'MKAL_EXPAND-STLAN' itab_xcel-stlan,
' ' 'MKAL_EXPAND-SERKZ' itab_xcel-serkz,
' ' 'MKAL_EXPAND-MDV01' l_mdv01,
' ' 'MKAL_EXPAND-ELPRO' itab_xcel-elpro,
' ' 'MKAL_EXPAND-ALORT' itab_xcel-alort,
save the production version from initial screen
'X' 'SAPLCMFV' '1000',
' ' 'BDC_OKCODE' '=SAVE'.
endform.
FORM BDC_SUBMIT_TRANSACTION *
Submit BDC Session *
form bdc_submit_transaction.
Load BDC script as a trqansction in BDC session
call function 'BDC_INSERT'
exporting
tcode = v_tcode
tables
dynprotab = itab_bdc_tab
exceptions
internal_error = 01
not_open = 02
queue_error = 03
tcode_invalid = 04.
endform.
FORM BDC_BUILD_SCRIPT_RECORD *
form bdc_build_script_record using dynbegin name value.
clear itab_bdc_tab.
if dynbegin = 'X'.
move: name to itab_bdc_tab-program,
value to itab_bdc_tab-dynpro,
'X' to itab_bdc_tab-dynbegin.
else.
move: name to itab_bdc_tab-fnam,
value to itab_bdc_tab-fval.
shift itab_bdc_tab-fval left deleting leading space.
endif.
append itab_bdc_tab.
endform.
FORM BDC_SESSION_CLOSE *
Close BDC Session *
form bdc_session_close.
close the session
call function 'BDC_CLOSE_GROUP'
exceptions
not_open = 1
queue_error = 2
others = 3.
skip 2.
if sy-subrc ne 0.
write: / 'Error Closing BDC Session ' , 'RETURN CODE: ', sy-subrc.
else.
write : / 'Session created:', v_ssnname,
50 '# of transactions:', v_trans_in_ssn.
endif.
endform.
*& Form read_routing_cache
*FORM read_routing_cache USING pi_matnr
pi_werks
pi_alnag
pi_verid
pi_mdv01.
DATA: BEGIN OF lt_plpo OCCURS 0,
vornr LIKE plpo-vornr,
objty LIKE crhd-objty,
objid LIKE crhd-objid,
arbpl LIKE crhd-arbpl,
END OF lt_plpo,
l_mapl_plnnr LIKE mapl-plnnr.
determine the routing group#
CLEAR lt_pp04_cache.
chk if its in the cache first, if not then get it from MAPL table
and put it in the cache
READ TABLE lt_pp04_cache WITH KEY matnr = pi_matnr
werks = pi_werks
alnag = pi_alnag.
IF sy-subrc = 0.
do nothing - lt_pp04_cache header line has rtg#
ELSE.
get the routing group # from MAPL
SELECT plnnr INTO l_mapl_plnnr
FROM mapl UP TO 1 ROWS
WHERE matnr = pi_matnr AND
werks = pi_werks AND
plnty = 'R' AND
plnal = pi_alnag AND
loekz = space.
ENDSELECT.
put it in the cache internal table
IF NOT l_mapl_plnnr IS INITIAL.
lt_pp04_cache-matnr = pi_matnr.
lt_pp04_cache-werks = pi_werks.
lt_pp04_cache-alnag = pi_alnag.
lt_pp04_cache-plnnr = l_mapl_plnnr.
APPEND lt_pp04_cache.
ENDIF.
ENDIF.
if the rtg# was determined AND
the work center was not determined yet AND
work center was really needed for this line in the input file
then
read the work center from last PP04 operation on the routing
update the cache accordingly
IF NOT lt_pp04_cache-plnnr IS INITIAL AND
lt_pp04_cache-arbpl IS INITIAL AND
( pi_verid IS INITIAL OR
pi_mdv01 IS INITIAL ).
read the last PP04 operation
CLEAR lt_plpo.
REFRESH lt_plpo.
SELECT vornr eobjty eobjid e~arbpl
INTO CORRESPONDING FIELDS OF TABLE lt_plpo
FROM plas AS b
INNER JOIN plpo AS c
ON bplnty = cplnty AND
bplnnr = cplnnr AND
bzaehl = czaehl
INNER JOIN crhd AS e
ON carbid = eobjid
WHERE b~plnty = v_plnty AND
b~plnnr = lt_pp04_cache-plnnr AND
b~plnal = lt_pp04_cache-alnag AND
c~loekz = space AND
c~steus = v_plpo_steus AND
e~objty = v_objty AND
e~werks = lt_pp04_cache-werks AND
e~verwe = v_verwe.
SORT lt_plpo BY vornr DESCENDING.
READ TABLE lt_plpo INDEX 1.
IF NOT lt_plpo-arbpl IS INITIAL.
lt_pp04_cache-arbpl = lt_plpo-arbpl.
read work center description
SELECT SINGLE ktext INTO lt_pp04_cache-ktext
FROM crtx WHERE objty = lt_plpo-objty AND
objid = lt_plpo-objid AND
spras = sy-langu.
the following read will get the index of the correct record to be
updated in the cache
READ TABLE lt_pp04_cache
WITH KEY matnr = pi_matnr
werks = pi_werks
alnag = pi_alnag.
MODIFY lt_pp04_cache
INDEX sy-tabix
TRANSPORTING arbpl ktext.
ENDIF.
ENDIF.
*ENDFORM. " read_last_pp04_operation_cache
*& Form read_routing
form read_routing.
data: begin of lt_mapl occurs 0,
plnnr like mapl-plnnr,
plnal like mapl-plnal,
end of lt_mapl,
l_arbpl like crhd-arbpl.
get all the rtg# and grp ctr# from MAPL
select plnnr plnal
into corresponding fields of table lt_mapl
from mapl
where matnr = v_matnr and
werks = itab_xcel-werks and
plnty = v_plnty and "Rate Routing
loekz = space. "with del flag = OFF
sort lt_mapl by plnal.
if not itab_xcel-verid is initial.
if the verid=0001 then use the 1st good rtg-grp# and grp-ctr#
if itab_xcel-verid = '0001'.
read table lt_mapl index 1.
v_plnnr = lt_mapl-plnnr.
v_plnal = lt_mapl-plnal.
else.
if the verid0001 then use the rtg-grp# and grp-ctr# of the routing
whose work center on the last PP04 operation matches the given verid
loop at lt_mapl.
clear l_arbpl.
get the work center from the last PP04 operation
perform read_wc_on_last_pp04 using lt_mapl-plnnr
lt_mapl-plnal
changing l_arbpl.
if itab_xcel-verid = l_arbpl.
v_plnnr = lt_mapl-plnnr.
v_plnal = lt_mapl-plnal.
exit.
endif.
endloop.
endif.
else.
do nothing
endif.
For version IDs that are other then '0000' or 'ZWIP' :--
if itab_xcel-verid NE '0000' and
itab_xcel-verid NE 'ZWIP'.
if routing group# or group counter was not determined, make the
valid-to date 99/99/9999 so that the BDC, on execution, errors out.
if v_plnnr is initial or
v_plnal is initial.
itab_xcel-bdatu = '99/99/9999'.
endif.
endif.
determine the routing group#
CLEAR lt_pp04_cache.
chk if its in the cache first, if not then get it from MAPL table
and put it in the cache
READ TABLE lt_pp04_cache WITH KEY matnr = pi_matnr
werks = pi_werks
alnag = pi_alnag.
IF sy-subrc = 0.
do nothing - lt_pp04_cache header line has rtg#
ELSE.
get the routing group # from MAPL
put it in the cache internal table
IF NOT l_mapl_plnnr IS INITIAL.
lt_pp04_cache-matnr = pi_matnr.
lt_pp04_cache-werks = pi_werks.
lt_pp04_cache-alnag = pi_alnag.
lt_pp04_cache-plnnr = l_mapl_plnnr.
APPEND lt_pp04_cache.
ENDIF.
ENDIF.
if the rtg# was determined AND
the work center was not determined yet AND
work center was really needed for this line in the input file
then
read the work center from last PP04 operation on the routing
update the cache accordingly
IF NOT lt_pp04_cache-plnnr IS INITIAL AND
lt_pp04_cache-arbpl IS INITIAL AND
( pi_verid IS INITIAL OR
pi_mdv01 IS INITIAL ).
read the last PP04 operation
CLEAR lt_plpo.
REFRESH lt_plpo.
SELECT vornr eobjty eobjid e~arbpl
INTO CORRESPONDING FIELDS OF TABLE lt_plpo
FROM plas AS b
INNER JOIN plpo AS c
ON bplnty = cplnty AND
bplnnr = cplnnr AND
bzaehl = czaehl
INNER JOIN crhd AS e
ON carbid = eobjid
WHERE b~plnty = v_plnty AND
b~plnnr = lt_pp04_cache-plnnr AND
b~plnal = lt_pp04_cache-alnag AND
c~loekz = space AND
c~steus = v_plpo_steus AND
e~objty = v_objty AND
e~werks = lt_pp04_cache-werks AND
e~verwe = v_verwe.
SORT lt_plpo BY vornr DESCENDING.
READ TABLE lt_plpo INDEX 1.
IF NOT lt_plpo-arbpl IS INITIAL.
lt_pp04_cache-arbpl = lt_plpo-arbpl.
read work center description
SELECT SINGLE ktext INTO lt_pp04_cache-ktext
FROM crtx WHERE objty = lt_plpo-objty AND
objid = lt_plpo-objid AND
spras = sy-langu.
the following read will get the index of the correct record to be
updated in the cache
READ TABLE lt_pp04_cache
WITH KEY matnr = pi_matnr
werks = pi_werks
alnag = pi_alnag.
MODIFY lt_pp04_cache
INDEX sy-tabix
TRANSPORTING arbpl ktext.
ENDIF.
ENDIF.
endform. " read_last_pp04_operation_cache
*& Form read_wc_on_last_pp04
form read_wc_on_last_pp04 using pi_plnnr
pi_plnal
changing pe_arbpl.
data: begin of lt_plpo occurs 0,
vornr like plpo-vornr,
objty like crhd-objty,
objid like crhd-objid,
arbpl like crhd-arbpl,
end of lt_plpo.
get all the PP04 operations for the given rtg# & grp-ctr#
select vornr eobjty eobjid e~arbpl
into corresponding fields of table lt_plpo
from plas as b
inner join plpo as c
on bplnty = cplnty and
bplnnr = cplnnr and
bzaehl = czaehl
inner join crhd as e
on carbid = eobjid
where b~plnty = v_plnty and "Rate Routing
b~plnnr = pi_plnnr and
b~plnal = pi_plnal and
c~loekz = space and "Oper Del Flag = OFF
c~steus = v_plpo_steus and "PP04
e~objty = v_objty. "WC Obj Type = 'A'
read the last operation
sort lt_plpo by vornr descending.
read table lt_plpo index 1.
pe_arbpl = lt_plpo-arbpl.
endform. " read_wc_on_last_pp04
Goto LSMW-> Select Direct Input method in 1st step. These are the standard programs for data transfer.
Otherwise goto SPRO->SAP Reference IMG-> Under this you'll find standard data transfer programs module wise.
Regards,
Sunil Kumar Mutyala

(Trouble printing) Trouble with connection between Macbook Pro and Hp Deskjet 1510.

Trouble with connection between Macbook Pro and Hp Deskjet 1510. (Nothing Prints).
I have a Macbook Pro and am having difficulty printing documents from ‘Pages' from my Hp Deskjet 1510. I have installed the necessary software for the printer and it is connected via USB. Every time I try to print the printer icon comes up as it should, 'printing' and then 'job completed' and then the icon disappears. (Nothing is printed.) I thought it might be something to do with Pages compatibility with the printer but exporting the document to Word or making it a PDF doesn’t change anything. I don’t have Microsoft Word on my computer. The scanner does work and when I printed a ‘Test Page’ that worked too.
Let me know if you know why this is happening.

With these settings the network now works flawlessly, however, when i have my ethernet cable plugged in, my internet access via my airport card(on the macbook pro) is no longer available. Hoping you can tell me why this would be with this info i've provided.
Educated guess. The networking devices have priorities as to which are used. The standard order is that Ethernet has a higher priority than Airport.
While your Ethernet is unplugged it is inactive and the Mac ignores it. Once you plug it in, the Mac sees that it is active and switches traffic to that interface.
I actually take advantage of this feature at home, but configuring my Airport and Ethernet with identical fixed IP addresses. Normally I'll use Airport, but if I'm copying a huge file and I want faster performance, I'll just walk my MacBook (previously iBook, previously Powerbook) over to my Ethernet switch and plug in my MacBook. Magically, the Mac detects that the Ethernet is active and continues the file transfer uninterrupted over the faster 100baseT Ethernet connection. When the transfer is finished, or if I really need to move back to the Comfy Chair, I unplug the Ethernet cable, and all activity reverts back to the Airport, all without disrupting any existing networking connections.
You on the other hand have totally different settings for your Ethernet and your Airport, so when you switch to Ethernet, you basically loose your Airport connections.
Something you can try:
System Preferences -> Network
Gear icon on the bottom left, next to the [+] [-] icons.
Select *Set Service Order...*
Now Drag the network interfaces into the perfer priority order you want. In this case put Airport above Ethernet.
NOTE: You may want to create a new Network Location for this, instead of messing with your normal home Location (which is most likely the default Automatic. That way you have your original you can always fall back to.

MacBook Pro won't automatically switch between internal speakers and display audio

I have a MacBook Pro that connects to a LED Cinema display. It used to automatically switch between internal speakers and display audio when plugged in to the display but won't anymore. I have to manually change it in System Preferences --> Sound. Does anyone know how to make it do that again?
thanks,
Ben

I just want to add, I have the same problem, and just want to help raise awareness of it.
1st, the problem only started recently (have been using the Thunderbolt display since it was released), I did not have this problem, and noticed it beginning only in the last month. (since January)
2nd, My particular setup, includes a hard drive attached to the firewire port on the back of the Thunderbolt Display (so, I am wondering if anyone else experienced this problem with a firewire drive being connected).
     My full setup:
          Macbook Air (2011)
         Thunderbolt display
          Western Digital drive (attached to firewire of display)
3rd, If I go into settings, what I will see is the "Display Audio" is selected (but no sound coming out),
If I then select "Internal Speakers," a buffered "history" of all the sounds I did not hear is then played (pretty funny actually) - for example, if I sent mail, adjusted the volume, and started playing a song.... it immediately plays all those sounds when selecting "Internal Speakers"
4th, If i then select "Display Audio" - it does nothing
5th, what I have to do, to resolve this is: eject all my hard drives, disconnect the thunderbolt cable, then reconnect the thunderbolt cable, and everything works as normal.

Analog interface between voice gateway and pbx system, please suggest too

Hi
Im a fresh in telephony and voip technology. I didnt find information about design analog interface between voice gateway and pbx system such as fxo-to-fxo, fxo-to-fxs, fxs-to-fxs, fxo-to-e&m, fxs-to-e&m, or e&m-to-e&m. Could you please suggest any resource for me?
Ps. my networks have 1 HQ and 2 branch offices connect to the HQ.
Thanks,
Nitass

Hello,
you can find lots of info about analog voice interfaces here:
http://www.cisco.com/en/US/tech/tk652/tk653/tk754/tech_protocol_home.html
I've found this particular document very useful when trying to understand how telephone signaling works. This applies to any telephone system where interfacing to analog phones or the PSTN is involved.
http://www.cisco.com/en/US/tech/tk652/tk653/technologies_tech_note09186a00800a6210.shtml
Regards.

Connection between SMD Agent and SMD server via SAProuter

In our scenario, we have to setup the connection between SMD agent and SMD server(solution manager server) via saprouter. But during the installation of SMD agent, we can only specify the hostname of the managing system, we have no place to add saprouter string(/H/..../H/). I I am not sure if we could connect the agent and server via saprouter, if so how to do it?
Hope someone can give us your precious advices on this issue.
Karl

Perfect; and thanks for your response. I found this help page for developers to implement P4 support over SAP router: http://help.sap.com/saphelp_nw73/helpdata/en/48/2992d7ad8758d7e10000000a421937/content.htm
But in the SM Diagnostics Setup options I can set up only a direct HTTP adresses and have no options to set up connections over a sap router to P4 ports directly. I can at the moment only solve my problems with NAT or firewall rules.
And also the diagnostic agent setup has no options to config a proxy or sap router. I found yesterday a blog on sdn side with screenshots of the setup with all available connection opetions to SLD... sry I can not post this link today.
This is an official statment of SAP from the current version of SMD guide; it is also possible but why not from the beginning???:
In some network conficurations, the Diagnostics agent has to connect to the Managing system though a SAP router.
This feature will be fully supported in Solution Manager 7 Ehp2 (7.02).
In order to enable this feature in Ehp1, please contact the Diagnostics Agent support team to get information on how to
setup the agent and on which patch level you can perform the installation.
This thread were a long time not answared; proxy and routing connections are mostly stepmotherly handled by SAP; this is also a problem by set up of automatic RFC generations in SMSY; why there are in the setup assitents no options to set up the router string.
I have absolutly no comprehension for this in year 2011. All this technics are good known and long time tested.
In this case the f**k has provoked an answare to this thread and this is what I expected; but sorry for my style You are right I could also writh why the heck
FAQ:
SMD root side on SDN: http://service.sap.com/diagnostics
SM FAQ: http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/4e49dbea-0c01-0010-91bd-f0b61388c9ae
SM Setup Home: http://wiki.sdn.sap.com/wiki/display/SMSETUP/Home
SM Diagnostic Troubleshooting Guide: https://websmp201.sap-ag.de/~sapdownload/002007974700000409092009E/DiagAgent_TroubleShooting.pdf
SMD Candidate Setup: http://wiki.sdn.sap.com/wiki/display/SMSETUP/Diagnostics+Agents

System monitoring work center and CEN system

Hi everybody.
I'm setting up the central monitoring, using SSM as monitoring system. I'm also having a look at the work center for system monitoring; but I don't find how to link the central monitoring capabilities with this dashboard.
I mean, it looks the central monitoring does not provide any advantage to work with this work center, am I right? Anyone has experienced this?
Thanks for your answers!!
Fermí

Hi!
I've done finished this issue!
Please follow steps below:
1. Create activity type in T-Code: KL01
2. Go to KP26 to create the realtionship between Cost Center and Activity.
Now you can see new activity in Costing tab.
Regards!
Woody.

"USB device not recognized." "The connection between your device and the desktop could not be established. Please check your setup and try again." Tungsten E2, Outlook 2007

Hi,
I am running XP SP 2, on a Dell Vostro 1000, Palm OS Garnet v5.4.7 on a Tungsten E2. I have worked though issues relating to synchronization, Outlook 2007, Docs to Go, etc., in the past. Thank you board members!
Once I worked thru all the initial problems, my Tungsten E2 was sync' ing beautifully to my laptop until a few days ago. There have been no changes (I know of) to the configuration, but now I receive "The connection between your device and the desktop could not be established. Please check your setup and try again." On the laptop I sometimes get "USB device not recognized." I am unclear why I get the PC message sometimes and not others.
I have tried the following: (not necc exactly in this order)
Double checked Hot Sync Mgr settings: Local USB (ver. 6.0.1)
Reset the Palm (multiple times)
Rebooted the laptop (multiple times before and after the Palm resets)
Went to Support Libraries including http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=57,E=0000000001060189973,K=9550,Sxi=3,Case=Obj(3695...)
and http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=PalmSupportKB,ts=Palm_External2001,Case=obj(1409)
Followed the steps in "Start Here" found at http://forums.palm.com/palm/board/message?board.id=windows_hotsync&thread.id=26057
Moved Backup directory as per a post on this forum
Looked for a deleted a file called "Graffiti_ShortCuts_____________" per a post on this forum
Followed the steps in HotSync troubleshooter guide you can run through located on
http://kb.palm.com
Went into Device Manager - found it shows no yellow ! 's
Followed Device Mgr Troubleshooter - went all the way thru with no solution
Tried all four USB ports - the PC's bell-like tone does not sound when I disconnect or reconnect the Plam's cradle like it does when I conn/disconnect other USB devices -I think that is a clue. ...?
Cleaned the Palm's contacts (and cradle's contacts with a old, dry toothbrush)
Read all the posts under "USB device not recognized."
OK, I'm at a loss, can anyone help me? Many thanks in advance!
~Bob
Post relates to: Tungsten E2

Hello!
Using a cradle with the Tungsten E2? Tried bypassing the cradle and just use the hotsync cable? Tried a different computer yet? Somehow, the PC is having problems getting a signal from the device. I assume you have the laptop charger plugged into the laptop during this? Not going through a docking station or port-replicator.
One crazy thing you can try is unplug the charger from your laptop, remove the battery from the laptop and leave it out for like 10mins and put it back in and reboot the laptop. This should not cause side effects but still contact your OEM to make sure that nothing else is needed after leaving the battery out for extended period of time. Keep me posted.
Post relates to: Treo 650 (Unlocked GSM)

How to set up internet connection between MacBook Pro and an old eMac?

I got an old eMac without wifi and a MacBook Pro. I'd like to share the network connection via ethernet cable to my eMac, but I can't get it work.
I'd like to use it with screenrecycler and it needs a network connection.
How to do it? How to set up the connection between the client and the host? Could somebedy give me a step by step guide?
Thank you very much

Hello,
First, are you using Wifi for Internet on the MBP?
System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
The interface that connects to the Internet should be dragged to the top of the list, Wifi on the MBP.
In Shating on both, enable File Sharing, Screen Sharing, & Web Sharing on both.
Then with the Ethernet cable between the two, find the IPs of both, or use Finder>Go>Connect to Server>Browse... see what shows up.

How to test the connection between DSD backend and DSD connector

Dear all,
I am configuring the MDSD scenario .. and i want to insure that my customization is correct
How to test the connection between DSD Backend and DSD connector ??

Hi Viren,
The problem is:
We have a new BW system. The basis people asked me to check the connection between this BW system and the R/3. There is only one client for now(100). I have logged into 100 and tried executing RSA1 to check the connection, but it gave a message box saying "You can only work in Client 000". Then I have treid logging into 000(just to make sure) and tried executing RSA1. Even here I got a message saying "The SAP BW system must not be operated in client 000". Now, I am not sure of what is wrong in clien 100. I am not sure if I have to do some settings before I access RSA1 or any other BW transaction. Could you please help me in this.
Also, I just checked the RFC destinations in BW. There is a destination created for our R/3 and I have noticed that they have given a remote UserID and password for remote login. I tried to check the Remote UserID in SU01 but there is no userID with that name. Could this be a problem?
Thanks,
RPK.

Diff between Business service and Business System?

HI Experts,
Pls let me know wht is the difference between business service and business system??
when we will have to go for business service and when for business system??
thnx in advance..
New XI

Hi,
Difference between Business Service and Business System are :
1) Business sytem require all details like login user id
password require to create but in case of business service
log in details does not require..
2) A Business System is purely for SAP-Systems and
Business Service for Non-SAP systems
3) Business service refers to any business applications where
as the business system is defined in SLD(System Landscape
Directory)
4) When we have full details of application system the we are
going to use the business system and it is created in the
SLD so we dont have authorization to change the business
system name.
When we have partial details or no details of Technical
system then we r going to use the business service. it is
created in the ID. we can see and change it.
5) A Business system is something that physically exists
For example, if u want to download a file from a system
ABC, by using file adapter and then want to update the
content of this file into r/3 database by using RFc,then
the system abc and the r/3 will be ur business systems
i.e. they physically exists. Business Systems are
configured in SLD.
Business service is mostly usedin B2B Scenario (cross-
component),where you don't know the Business System of your
partner. In other words business Service will be used only
for those partners which do not have a physical landscape
set up . Business servces do not have an entry in SLD.
6) A Business Service is an Abstract Unit(which is not in
System Landscape Directory) addressing Senders and
Receivers of Messages.
Physicals systems which use their communication channels
and routing rules to communicate with other systems are
called as Application Systems OR physical systems.
7) In simple when u going for A2A integration then we define
our Technical systems are Business system. If we r going
for B2B integration then we dont know the complete
information about the other end Business Landscape so, we
configure it as a Business Services. Business system are
created at SLD. Where as a Business Services are created at
Integration Directory.
8) Business systems:
These are logical senders or receivers that exchange
messages by using the Integration Server and that are
entered in the System Landscape Directory.
The business systems in the System Landscape Directory
relate to a system landscape. The business systems of
business partners are therefore not entered in the System
Landscape Directory. To be able to address such business
partners logically, use communication components in the
Integration Directory. A business system is a way of
specifying a communication component in the Integration
Directory more precisely (business system component).
Hope this will hwlp u..
Regds,
Pinangshuk.

Automatic connection between call center and phone system

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