Automatic payment not working

Every month I receive a notification about payment problems, and I always have to insert my credit card data again. 

Hi, Lakdiva, and welcome to the Community,
Please try this: when your Skype Number subscription actually expires, sign on to your account dashboard and see if a Reactivate button is waiting for you.  Otherwise, your Skype Number may renew by debiting your credit balance, as it did for me, after I added enough credit to cover the cost of renewal.
If not, please contact Skype Customer Service for assistance sorting this!
https://support.skype.com/en/faq/FA10656/what-is-live-chat-support
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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    I recently changed my credit card information and it looks like the automatic payment is set up. When I go to my skype number information it shows the updated credit card number. However, I received a notice that my number was being shut down for non-payment. What are the exact steps needed to ensure that automatic payment is working the way it used to work?

    Hi, Lakdiva, and welcome to the Community,
    Please try this: when your Skype Number subscription actually expires, sign on to your account dashboard and see if a Reactivate button is waiting for you.  Otherwise, your Skype Number may renew by debiting your credit balance, as it did for me, after I added enough credit to cover the cost of renewal.
    If not, please contact Skype Customer Service for assistance sorting this!
    https://support.skype.com/en/faq/FA10656/what-is-live-chat-support
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    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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