Automatic Recording in CCX 8.0.2

Have anyone successfully set automatic recording for calls answer with Cisco Agent Desktop? I have done this in the past with version 7, and it works great. But I am having no luck in version 8. Is there any other extra requirement or setting that needs to be done with version to have recording work ok.
Thanks.
Dat Pham

Hello Everyone,
Just in case that someone experience this problem, this problem points to a permission issue with the owner of one of the directories via root. TAC needs to be involved in order to modify the following settings.
Note:
If you have two servers, you need to do it on both.
I've seeing sometimes that it takes a couple of minutes to take action.
Record prompt script failing with error message    "CMTRecordingDialogImpl"
UCCX versions:   Linux versions and especially after upgrades to the system.
Solution:   Problem is due to permissions,
[root@DISDUCCXPUB ~]# cd /opt/cisco/uccx/
[root@DISDUCCXPUB uccx]# ls -l | grep temp
drwxr-xr-x   2 root       root         4096 Oct 6 2011 temp
[root@DISDUCCXPUB uccx]# chown uccxuser:uccxservice temp
[root@DISDUCCXPUB uccx]# chmod 775 temp
[root@DISDUCCXPUB uccx]# ls -l | grep
temp drwxrwxr-x   2 uccxuser   uccxservice 4096 Oct 6 2011 temp
[root@DISDUCCXPUB uccx]#   drwxrwxr-x   2 uccxuser   uccxservice 4096 Jan 17 15:07 temp
This should take care of the problem. Again, Cisco TAC needs to be engage because of the root access.
Regards,
Daniel Amador
Cisco TAC Support Engineer, IPCC Express Team

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Automatic Recording in CCX 8.0.2

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