Automatic reset problem (Palm Centro)

Recently, my phone begins to have a new problem.
When I use the phone, it automatically resets if I touch the screen during the conversation.
It disrupt my conversation.
I had done hard reset; but, the problem came up again.
What can I do?

Did the problem immediately return when you finished the Hard Reset, or after doing a HotSync? If the latter, then the problem is software-related and saved on your computer.
Did the phone get damaged in any way? Get wet?
Here's my normal help file for clearing out reset problems:
As with most problems that occur on a Palm phone or PDA, it is either software or hardware related and we have to determine which one.
Best method is to first make a complete backup of your unit to your SD card using the free "NVBackup" (available from http://www.freewarepalm.com) After the backup is complete, Hard Reset the unit, then test to see if full functionality returns.
Perform a Hard Reset as described in this Palm KB article: http://kb.palm.com/wps/portal/kb/common/article/45050_en.html
DO NOT HOTSYNC YET! Test the unit before reinstalling any software. If the unit works correctly, your problem is being caused by a "drug interaction" of software - maybe one rogue program, or a combination of several. You'll have to reinstall the third-party programs one or a few at a time to find the problem one. To avoid re-installing a software issue, rename your /Backup directory in your Palm folder (on a PC it's found here: C/Program Files/Palm(One)/"your HotSync ID name truncated"/Backup) to something like "/BackupOLD". Now perform the HotSync, choose your HotSync name you've been using, and all your PIM data will return, but not the third-party programs. Test for functionality again. If all is good, start installing the old programs from your /BackupOLD directory one (or a few if brave) at a time.
If the unit does not work after a Hard Reset is performed correctly, then it may be Hardware-related. (If it's a connection problem via either BlueTooth or Wifi, be sure nothing has changed on the unit you're trying to connect to!)
Hope this has helped,
Wyrenut
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Similar Messages

Exporting address book to Palm Centro

I broke the screen on my Centro. Luckily, I had a spare a friend gave me when he bought an I-phone. I cannot figure out how to get my address book from my Palm Desktop to my new phone. I can't beam it from the other phone because the screen no longer works. Please help!!!

You'll need to erase the "new" phone with a Hard Reset first.
How to Hard Reset a Palm Centro.
Go to http://kb.palm.com and enter the number 45050 into the "Solution ID" box.
Once this is complete, perform a HotSync with the computer the data is residing on. Palm Desktop will recognize the device as blank, and will ask you: "Create a New HotSync Account, or use an Existing One?" Choose Existing, and pick your original HotSync Account name.
All the data should be copied to your "new" phone when the process is completed.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Hard reset problem and error message (sys 0505) (0, 841) Palm T/X

I've read the various posts covering the error message and I believe I downloaded an incompatible program using the Addit site. While attempting to do a hard reset (following the user guide) I am unable to reach the screen showing the reset options. I receive the error message (sys 0505) (0, 841) in a box in front of the preferences screen after the palm resets (soft). There is a Software icon that was placed on my opening page on the Palm, which when pressed shows the same error message. Any suggestions on how to remove the program or reset the Palm T/X would be helpful.Thanks.
Post relates to: Palm TX

The error is caused by the installation of MyPalm, MyTreo, or MyHand on your device. These were designed for phones.
Delete any of the ones mentioned and the problem should go away.
Your timing may be a bit off when trying to do the Hard Reset.
To perform a Hard Reset: (Palm Knowledgebase article #887)
While pressing and holding the Power button down, tap and release the Reset button in back and continue to hold the Power button down. When the grey Palm logo appears, you can release the Power button.
You should now see the warning page in about 5 languages. Press the UP direction on the 5-way pad to complete the task. Your Palm will reset itself several times as it re-installs the original programs and erases all your previous data.
WyreNut
Post relates to: Centro (AT&T)
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm Centro - Vista - Hot Sync Problem

Hello: I have a Palm Centro (Verizon) and am having major issues hot synching to my new Windows Vista (32 bit) home PC. I continually get the following error message:
"Error: SgConflictNotifier.dll failed a confirmation query and cancelled the sync operation."
"HotSync Error: An application canceled synchronization or failed to respond to a HotSync notification. Please ensure that you are not currently editing data using applications such as Palm OS Desktop or Install Tool (8009)."
I am running Hot Sync Manager 7.0.2 and Palm desktop by ACCESS 6.2.2.
When I tried the Hot Sync operation on my old XP computer, no issues whatsoever. Can anyone help?
Thanks
Seca2man
Post relates to: Centro (Verizon)

I am having the same issue as are several people on this board. I have attempted to reinstall the application and reset my Treo but still nothing. I would be interested if there is a fix I am missing.

Problem when trying to sync with Palm Centro phone and Palm m500

I just purchased a Palm Centro phone and have had no problem when I try to sync the phone with the Palm software on the computer, however, my wife has an older Palm m500 and all her contacts are on her Palm, but they don't show up on the Palm Desktop software. Is there something we're doing wrong? All the dates show up on her desk top and everything in my phone shows up on my desktop, only her contacts are empty.
Post relates to: Centro (Verizon)

It is likely that your wife's older device (with Legacy two-word PIMs) is incompatible with the Access Desktop/Hotsync for Verizon Centros as I believe it has only the new Extended (one-word) PIM conduits. If you are running XP you might be able to use a download of 4.1.4e. Suggest you search the Hotsync forum to see if the Centro can use this version of Hotsync (I don't have a Centro).
Post relates to: Palm TX

How to reset Palm centro?

Please let me know this: How to hard reset palm centro?
Post relates to: Centro (Sprint)

http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=PalmSupportKB
Soft reset article 45197
Hard reset article 45050
Warm reset article 45200
Go to the link and enter the article number in the field at the bottom right.
Post relates to: None

Problems unlocking a Palm Centro

Hi, I bought a Palm Centro locked to Telstra for my son. I have made 3 attempts to get this phone unlocked from Telstra:
1. Went into a Telstra shop, they rang the number for unlocking phones and I was given the unlocking code. Unfortunately this was given incorrectly by someone who spoke English as a 2nd language, made worse by being in a Telstra shop in a very busy shopping centre. This person got the "slash" mixed up with "hache". I followed their instructions, but couldn't get the unlocking to work and decided to try later at home. Still no luck.
2. A few months later (son still in primary school at this stage), I tried again by ringing Telstra and explaining the problem. I got transferred to several different sections, but ended up being told that I had to ring Palm. I rang Palm, got to speak to several different people, got told that it was a Telstra problem. Rang Telstra again, got the run-around again, decided to give up for a whole to preserve my sanity. Each time I spoke to a different person at Telstra or Palm/HP, I had to explain the whole story.
3. About 3 months later, I decide to try again and managed to find a Telstra shop not in a shopping centre, explained the problem. The first bloke struggled to understand what I was saying, passed the matter off to the second bloke, who was "the technician", but he still couldn't sort it out. He told me that it was a software issue and that the phone would have be sent interstate for servicing, with a hefty fee just for them to look at it, and it would take about 10 days. Meanwhile son is at high school and not having a phone is now a problem.
Here's what happens:
The screen says Phone is Off. When you try to switch it on, nothing happens. It doesn't matter which type of SIM card you insert, the Centro just doesn't "see" the SIM card. This did not happen before the first attempt to unlock. I do not think that the phone is damaged, although it's possible that the software is now stuffed up because of Telstra's instructions.
I have the unlocking code, I have the IMEI - what I need to know is how to get this phone from Limbo-land, or wherever its phone function has disappeared to. Can anyone help?
Post relates to: Centro (Unlocked GSM)

SAME THING HAPPENED TO ME TODAY!! I went to the ATT store, they said i would have to call the business number for them. Long story short, they told me my phone was "unavailable to unlock". The guy said that usually in the unlock box on their system, it would show a reason as to why it can't be unlocked, but showed just unavailable. It's only been 60 days for me; but a somewhat pricey alternative is here. Good luck

Palm Centro Internet problems!

I have a palm centro with the 29.99 data package on it but when I go too get on the internet nothing comes up.. It just stops. Help please.!

I'm sorry that there have been no replies from someone familiar with your device. If you haven't already, call 800-922-0204 from another number, and tech support will help you get everything straightened out.
P.S. Welcome to the boards.

How to hotsync the Palm Centro Problem

Sooo i lost the cord that came with the palm centro so i went to best buys to day after running around to 3 at&t stores and i found this cord called rockfish usb for the plam and it conncets to the phone and the phone notice it but how to i sync it? like if i dont have the button to push plz help thanks
Post relates to: Centro (AT&T)
Message Edited by AyyLucky on 10-21-2008 10:53 AM

On the Centro, go to Hotsync and press the icon in the middle of the screen.
Click on the following link for the support page for your device on the kb.palm.com webpage.
http://www.palm.com/us/support/centro/centro_att/
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
There are cables available on-line that are the correct sync cable. Just do a Google search for the hotsync cable for Palm Centro.
Post relates to: Palm i705

How to charge your Palm Centro via 64-bit Windows, with a USB cable

Here is a way to recharge your Palm Centro on your 64-bit Windows computer, through a USB cable. But first, a few brief explanatory notes...
Note 1: I have successfully used this method to charge my Palm Centro from my 64-bit Windows 7 computer. This method probably works for other Palm devices and other 64-bit Windows versions (XP and Vist)... but I haven't tested this on any other configurations. Others may feel free to post their successes or failures with their setups.
Note 2: This method will NOT allow you to HotSync your Palm to the computer via USB. All it does is let you charge your Palm via USB. If you need to HotSync your Palm, and you have 64-bit Windows, you have to use Bluetooth or some other method. To learn how to use Bluetooth to sync, search for "bluetooth sync 64-bit" or something like that on this forum.
Note 3: If you're wondering why someone would need to use this method - why not just plug the phone into a wall outlet, right? - it's because the Centro's charging jack can get messed up. Mine has not worked properly for the last several months
Note 4: I will not be posting any follow-ups to this message. This is my first (and only) post here... I'm posting here because I am very grateful to this forum: It is here that I learned how (and why) to sync my Centro to my computer via Bluetooth, because Palm doesn't support 64-bit Windows. This is my way of saying "thank you"! I'm not trying to be harsh by not following up... it's just that I won't be checking this thread, and I don't want anyone to have bad feelings if they ask questions and I don't respond. I'll be as thorough as I can in this one posting, though.
Note 5: I cannot claim credit for actually discovering this solution. I found it after HOURS of looking online... it was on some obscure website. Unfortunately, I can't remember where I found the original solution, so I can't credit the discoverer here. However, I have done my best to provide much more detailed instructions here.
Note 6: Lastly, Palm should support 64-bit Windows. Period. Some of you may say, "It's not Palm's fault - the company that makes the Palm OS is Access, and it's Access's fault for not supporting 64-bit Windows." Well, this may be true, but Access has stated that Palm has not requested a 64-bit driver. (In fact, you can call Access and ask them directly.) And if Palm doesn't ask (and pay) for it, Access sure isn't going to create one on its own. I used to LOVE Palm devices... I've used Palms for 12 years now, and for most of that time, I heartily recommended Palms to all my friends. But, between this problem and the other problems I've had with my current Centro and my previous Treo, I'm done with Palm. No more for me.
OK, here's how to charge your Palm (finally!)
1) If you haven't done so already, install the latest version of Palm Desktop / HotSync on your computer. You can get this at palm.com, under the "support" section. (Actually, I'm not sure if this is necessary, but I already had done this.)
2) As you're installing the software on your computer, toward the end of the process, do not actually sync your Palm to your computer. Just cancel or whatever you have to do to avoid that step. (Remember, the whole point here is that Palm does not have a driver compatible with 64-bit Windows, so you won't be able to sync via USB.)
3) If you don't already have it, get the PocketTunes application (also known as "pTunes") on your Palm device. If you have to install the software, you may need to do so wirelessly or via a 32-bit Windows computer (because, again, Palm doesn't support 64-bit Windows).
4) Connect the Palm USB cable to your computer. If you are using a desktop, plug into the USB ports on the BACK of your computer. These ports are directly powered, whereas the ports on the front of your desktop may not be. You'll want as much juice as possible to charge your Palm.
5) Connect the Palm USB cable to your Palm.
6) Turn on the Palm device, and open the PocketTunes application on your Palm.
7) PocketTunes will try to connect to Windows Media Player (on your desktop). Tell your desktop to connect to Windows Media Player. (You can save time by telling your desktop to do this automatically.) When PocketTunes connects with Windows Media Player, you'll have a power connection via USB.
8) PocketTunes will eventually show that it is "Idle" on the Palm.
9) To confirm whether the Palm is charging, look for the charging light (on the Centro, it's on the upper left) to turn solid red. You can also hit the home button on the Palm to see the battery / charging status. To get the charging working, you may have to exit PocketTunes and come back into it a few times before the charging light comes on. I have no idea why you have to do this; I just know what I wind up doing sometimes. You don't have to unplug and replug the phone from the USB cable, or turn the phone off and on. Just leave PocketTunes and come back to PocketTunes.
10) If you exit the PocketTunes application on the Palm, the Palm will still charge - but you'll get the constant and annoying "no driver" noise from Windows. To avoid that sound, just keep the Palm on PocketTunes while you have the Palm plugged into the USB cable.
11) You can close Windows Media Player on the desktop once you have the Palm charging.
12) Once you have this set up properly, you can speed up the process by setting the HotSync cable button to PocketTunes - after all, that button no longer needs to be set up to HotSync via USB cable.
When you have everything set up, here's what you would be doing on a regular basis:
-- Plug USB cable (which is already plugged into your computer) into Palm
-- Hit HotSync button on cable --> This starts PocketTunes --> PocketTunes automatically opens Windows Media Player on the computer
-- See if charging light turns solid red --> If not, exit PocketTunes, then hit HotSync button on cable to start PocketTunes again
-- Repeat until charging light turns solid red (success!)
-- Once the Palm is charging, close Windows Media Player on desktop
Best of luck to all who need this!
Post relates to: Centro (Verizon)

Why do you want to create your own driver instead of what comes with the device? If you go that route, you need all of the low level USB RAW protocol from the vendor. Did you get that? Yoe are wasting your time if you don't have that. Is the driver from the vendor documented? If it's a USB connection, how does that connection show up in windows device manager?

Palm Centro Carriername display

Hi I'm new and this is my first post.
In March I baught a Centro from England to use in Sweden with the carrier Comviq / Tele 2.
I noticed emedietly two problems one minor and one for me vital error.
I reported the problem to Palm Support in Ireland and after over 50 mail trying to explain and even trying to help them correcting the problem I only got
replys like have you resetted the phone have you installed any program, you sertanly recognise the totaly ignoranse for take the problem seriously.
I got so upset so I reported the malfunctioning phone to VISA as a fraud and thankfully they have now refunded the hole amount for the purchase of the PALM Centro.
And I didn't even had to send the phone back. So I experimented with it and solved the problem to get SMS-Reciept to work and found a solution that I have posted
at TreoCentral and others have confirmed the patch to work.
The other problem with the Carrier Name Display in the phoneapp is more of an cosmetic thing and I haven't looked into it so deep because it's only cosmetic.
But I got some PM from people asking me if i have found a solution, and I promised to look into it. But I need some basic information.
So what I need to know is where the Phone Application reads this information carriername, is it from the SIM Card or is it from any database file like CarrierProfiles2.pdb or NetworkProfiles.pdb that is extracted from CarrierCustomisation.prc in ROM.
Any help appreciated because PALM seems not to care and it would be fun to solve before Palm is vanished.
Post relates to: Palm V

Well congrats on solving the issue for yourself.
One thing, should you really be confessing to fraud on an open message board.
Post relates to: None

Newbie here with automatic update problem.

Hi everyone,
I just purchased a palm centro for sprint and so far I really like it. The problem is every morning when I get up there is this message...
Sorry, your secheduled automatic updte did not complete successfully because a connection could not be establised--32485
Can anyone help me with this? I would appreciate any advice. Thanks.
Leila
Post relates to: Centro (Sprint)

Hello Leila and welcome to the Palm forums.
This is likely an error message from the My Centro application of the Palm Software (store) application. The problem is that one or both of these applications is waking up while you're asleep and trying to check for content updates (not really needed in my opinion) and the Internet connection on your phone is currently closed.
I don't use either of these applications on my Treo 755p (My Centro is called My Treo). If you launch these apps on your Centro, and then press the Menu button on your keyboard you should be be able to access the menu item that controls software updates and turn off the updates.
Other applications on your Centro may also be looking to check for updates. I would also check Pocket Tunes (pTunes) to see if it is looking for updates also.
Hope that helps,
Alan G
Post relates to: Treo 755p (Sprint)

How Text Messages Are Stored on Palm Centro and possible recovery

I come from an extensive IT and programming background with emphasise on databases. I need some high level understanding of the text messaging system on a Plam Centro system with ATT.
Questions are related to Recoverying Deleted Text Messages
1. Do all incoming and outgoing messages get written to the messages_database.pdf on a Plam Centro (ATT)?
2. When a message is deleted, would it be correct to say that the message is not physically deleted but just that a record pointer in the database (messages_database.pdb) is reset so the messages appears to be deleted?
Why I ask, is that I see a many many requests for people (myself included) of wanting to recover deleted text messages. (i.e. my 16 daughter will not email now becuase we check email but she does text unknown people constantly and it makes it very hard to keep her safe). When she syncs her phone with her computer, the messages_database.pdb file is in the backup directory and if you open it with a text editor (notepad.exe) you can see only messages that have not beeen deleted. She usually deletes all her text messages. There is A LOT of extra data that appears to be encrypted and is not readable.
Is it possible that the text messages are there but just that the database record pointers hve been reset OR are Plam text messages written to RAM some how; although that does seem to be the case, since when you sync, the messages_database.pdb files has any and all messages that have not deleted.
It woul be VERY valuable (and I think profitable) if someone very high level knowledge of the messages_database.pdb file could write a PC application that would alloow you to undelete the text messages. I know there are programs out there that can do this on SIM cards on systems that write the text messages to the sSIM card, but it is my understanding that messages are not stored on the SIM card but in RAM.
Can any high level technical Palm programmer shed some light on this for me and let me know if there is a way to recovery deleted Text Messages on a Palm Centro?
Much Apreciated,
Greg
Post relates to: Centro (AT&T)

I had the same problem.
1.Search for a program call filez.prc (give your address I can send you) copy it to a memorycard. btw [email protected]
2. Copy it to the palm device(it works on any) activate the program on the palm chk rom at the top and chk all message database and smstxt and also some have 0000behind em. note the sizes as the older ones are larger and copy them to the card.
3. to view em use microsoft word and use recover txt from any file I think it is called. You will be able to see detail but be careful as it sometime displays truncated or mixed but you will be able to see most txt clearly.

Palm Centro Unlock Button

The key unlock button on my Palm Centro has ceased to work. The only way to access the phone is to remove and replace the battery then use it before it goes to the sleep mode. Has anyone else encountered this problem, and how did you solve it?
Thanks,
1oldgeek
Post relates to: Centro (AT&T)

No, I have not installed any new software lately. I started having the Keyguard problem a week or two ago and it was intermittant. It would not work at all for several hours then would start working normally for a few hours. About the time I was ready to give up on it, the Keyguard would start working again. Finally, two days ago, I could not get it to work at all and had to recycle the battery to get to the phone to turn it on or off or make a call. That is when I did some research and found out how to disable the Keyguard function. It appears to working normally now except that the Keyguard function is disabled. Do you think I should do a hard reset?
Post relates to: Centro (AT&T)

Nubie with Tungsten E2 with Mac sync, now have Palm Centro... can I sync both?

I have been using a Tungsten E2 for about 12 months, and now have a Palm Centro phone. I need to use both, and don't know what I should do about loading both disks on my Mac OS X 10.4.11 and if I can sync both. Any thoughts?
Post relates to: Tungsten E2
Message Edited by FranAnne1 on 01-26-2010 07:32 PM

You can sync both, but it is recommended that you have two different usernames for both devices. If the Centro is to become the main device you can sync the device to the same username of the E2. But the E2 then should be hard reset and synced with a different username.
Reason this is, is so the devices and programs that run do not have problems in the future. If you have two different devices with the same username you can risk corrupted data, programs, and OS.
If you have any questions please post back.

Automatic reset problem (Palm Centro)

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