Automatic system update failed: restart ends at apple icon

I opted to accept all the suggested automatic online update performed. I got a message saying that the update of my system software failed. Now my ibook G4 won't fully restart. It stops at the apple icon. What should I do?

Hi,
Welcome to the Discussions.
Start from the install disc by placing it in the drive and holding down the "c" key as you restart. Click through the installation screen through the language screen and choose Disk Utility from the menu (Installer menu in Panther, Utility menu in Tiger). Highlight the drive on the left and click Repair Disk. If it reports errors and repairs repeat the process until no errors are reported and restart. If it starts you're done. If not you'll probably need to do an Archive and Install. Click on Options and choose Preserve Users and Network Settings and all of your files will remain intact. Once done go to the Apple Support page>Downloads and download the appropriate Combo down load for your OS. Either 10.3.9 or 10.4.11.
John

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TV System Update fails to start

Hi,
I'm running Vista SP2 32-bit on a T500. Several months ago, TV System Update (v3.14) began to fail on startup. The splash screen just flashes and hangs and it's difficult to stop it from within the Task Manager, so I have to reboot. I have uninstalled System Update, cleaned the registry, reinstalled a newly downloaded copy and I've even installed the patch recommended for Vista SP2 somewhere in this forum. I've also stopped and restarted the service within Administrator Tools. None of this has resulted in getting past the flashing, hung splash screen. It's driving me a little nuts.
The ServiceStart.log reads as follows:
Start service
The flag of monitor registry: False
The tvsu_exe.log reads as follows:
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TSS(L) 1: 11:00:19:0572 tvsu.cpp(368): Installdir: C:\Program Files\Lenovo\System Update
TSS(L) 1: 11:00:19:0574 tvsu.cpp(403): szCmd: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(L) 1: 11:00:23:0713 tvsu.cpp(516): StartTvsukernel : admin
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...ad infinitum.
What can I try next?
Thanks in advance for any thoughts. I've not found any other suggestions on these boards to solve the problem.

Hi,
go to windows services and find the services called "System Update". Open the properties of this services and go to the Log on tab. Make sure, that the "Local Systems account" is selected. Then go to Recovery tab and make sure taht by all 3 options is "Restart the Services" selected.
Let me know, if that helps.
Also check the Windows Event log if there is any note, what might be wrong.
Cheers

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Therer was a manual update available in the failure message, but clicking on it did not cause anything to happen.
The fixes displayed were
- Lenovo Power Management Driver 1.67.10.4002
- Lenovo Settings Dependency Package 2.3.3.41
- Installed camera Driver for Realtek 6.2.9200.10252
- ThinkPad BIOS Update (non-Vpro) 1.24.1.24
I went to downloads and downloaded and manually installed Lenovo Power Management Driver and Lenovo Settings Dependency Package (restarts required).
I ran SU and it showed only the BIOS update needed. I tried again to install and got the same failure.
I went back to downloads and the only BIOS update was 1.08, not 1.24.1.24. I tried to install it anyway and the install failed due to "The process does not recognize this system. The process has been canceled."
I tried uninstalling SU and reinstalling and restart, I ran SU, downloaded and tried to install the BIOS and SU immediately displayed "installation failed".
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Hi,
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%ProgramFiles%\Lenovo\System Update\session
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temp
billboard
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Hi
I have a T61p with XP Pro. I am not able to get any system updates for my machine through ThinkVantage System Update. It says "An error occured while gathering user information." and then it fails. I have no idea why it would say that. Any ideas?
Thanks

Hi,
this might have multiple reasons, why this error is present. Here are only few, that I can think of:
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- the local TVSU repository was changed/damaged and therefore cannot read the the system info and the proces list correctly
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- go to registry:HKLM\Software\Lenovo and also make sure, that there is no key called "System Update". If it exists, then delete it
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However, with the above steps, this should be fixed.
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System Update fails to download updates

SU returns an error saying "An error occurred while downloading packages.". I reinstalled SU, Solution Center etc. to no avail. It used to work but now it's failing consistently... What to look for or to change to get it back?
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Solved!
Go to Solution.

Thanks for your help. Here are the lines where the error occurs:
Info   2014-02-07 , 10:19:31
   at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
   Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe   2014-02-07 , 10:19:31
   at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
   Message: Debug Log: Init method:GET
Info   2014-02-07 , 10:19:31
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: UDF download status is -> Downloaded
Info   2014-02-07 , 10:19:31
   at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
   Message: Parsing the UDF file
Severe   2014-02-07 , 10:19:31
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_08_00.xml, this XML file is not well-formed
   Exception:
       Message: Root element is missing.
       Type: System.Xml.XmlException
           at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
   at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
   at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
   at Tvsu.Engine.Process.HelloProcess.Start()
Info   2014-02-07 , 10:19:31
   at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
   Message: Running egather minimal.....
Info   2014-02-07 , 10:19:31
   at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
   Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info   2014-02-07 , 10:19:31
   at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
   Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
And then:
Info   2014-02-07 , 10:19:34
   at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
   Message: Connection settings bean found for download.lenovo.com
Info   2014-02-07 , 10:19:34
   at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
   Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe   2014-02-07 , 10:19:34
   at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
   Message: Debug Log: Init method:GET
Info   2014-02-07 , 10:19:35
   at Tvsu.Engine.Process.HelpCenterQuestProcess.GetCatalogFileLocation(String catalogDescritorFile)
   Message: Catalog file server path = https://download.lenovo.com/catalog//2355_Win8.xml, local path = C:\ProgramData\Lenovo\SystemUpdate\session\2355_Win8.xml, CRC = 0ce3cef34579574cfad468b8f00c5871e97deed53f5027dafd9db079218330f5
Severe   2014-02-07 , 10:19:35
   at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
   Message: An error ocurred while contacting the help center
   Exception:
       Message: This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms.
       Type: System.InvalidOperationException
           at System.Security.Cryptography.SHA256Managed..ctor()
   at Tvt.Util.CrcGenerator.GetSHA256Hash(String fileName)
   at Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogFile()
   at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Info   2014-02-07 , 10:19:35
   at Tvsu.Engine.Task.Task.Start()
   Message: Executing the PostProcess HelpCenterQuestProcess
Severe   2014-02-07 , 10:19:35
   at Tvsu.Engine.Task.Task.StartExecution()
   Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException of type 'Tvt.FileDownloader.DownloadException' was thrown.
   Exception:
       Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
       Type: Tvt.FileDownloader.DownloadException
           at Tvsu.Engine.Task.Task.Start()
   at Tvsu.Engine.Task.Task.StartExecution()
Info   2014-02-07 , 10:19:35
   at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
   Message: Setting FAILED status.
Info   2014-02-07 , 10:19:35
   at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
   Message: Error while downloading packages.
   Exception:
       Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
       Type: Tvt.FileDownloader.DownloadException
           at Tvsu.Engine.Task.Task.StartExecution()
   at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
   at Tvsukernel.Logic.ProgressThread.InitSearch()
Info   2014-02-07 , 10:19:35
   at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
   Message: Showing ERROR Message: < An error occurred while downloading packages. >

Thinkvantage System Update fails:

When executing Thinkvantage System Update on Lenovo 8168D5M (Windows XP Professional) I get error message:
ThinkVantage System TvsuCommandLauncher has encountered a problem and needs to close.
I have downloaded and reinstalled System Update v3.15.0017. Problem persists. .

Hi,
can you please first clarify following sentence:
"I also tried to download manually and intall them separately"
Do I understand it correctly, that you have downloaded these files using ThinkVantage System Updates (TVSU) and also have tried to install these update using TVSU?
If that is correct, then could you please try just to deffer these updates/ just download them and then go to following location:
%programfiles(x86)%\Lenovo\System Update\session
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If not and you still see the update version, that you have just installed, then this might be an issue with the version detection and might be caused, by the fact, that the update does not write the courrent version.
However, please test this situation and let me know, the results.
BTW: I assume, that you are using the version 4.0.0024 of TVSU.
Can you tell me the system, that you are using this applicaiton on? T60, or T400,....
Cheers

System update failed - strange behavior

Hello,
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Hello,
'pacman -Sc' doesn't do anything. It's the same: direct return to prompt. As is the same with 'wifi-menu', shutdown -h "now"...
As I said this happened after a system upgrade was interrupted because the electricity went down in my flat...
I discovered at least part of the issue has to do wiith sudo. As superuser (using 'su') the programs start. But some things are still strange:
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Last edited by basdi (2014-03-18 12:39:23)

Automatic system update failed: restart ends at apple icon

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