Automatic update to 9.3.2 not running

Hey all,
We have a number of branch offices with computers running Vista SP1 with Adobe Reader installed on them. With the most recent Reader update, rather than prompting the user to install the update, only a tray icon is displayed and the user must click on it to initialize the installation. Naturally, nobody actually does this.
I found the Adobe Reader Updater configuration guide here (PDF link). I followed the instructions to set the "iCheck" key in HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe ARM\1.0\ARM to 3 to have updates automatically installed. Now the icon does not appear in the system tray, but the updates are never installed. Here is the text from the AdobeARM.log file after a reboot:
[2010-05-21 10:13:28] Adobe ARM 1.0.0 logging started.
[2010-05-21 10:13:28] Command Line:
[2010-05-21 10:13:28] GetFileVersion(): C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
[2010-05-21 10:13:28]    File version: 9.2
[2010-05-21 10:13:29]    Build number: 0
[2010-05-21 10:13:29]    Revision number: 124
[2010-05-21 10:13:29] ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}
[2010-05-21 10:13:29] ProductName: Adobe Reader 9.2
[2010-05-21 10:13:29] ProductVersion: 9.2.0
[2010-05-21 10:13:29] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0
[2010-05-21 10:13:29] ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\
[2010-05-21 10:13:31] IsVistaOS returns 1.
[2010-05-21 10:13:31] IsUAC_Enabled returns 1.
[2010-05-21 10:13:31] IsVistaOS returns 1.
[2010-05-21 10:13:31] IsUAC_Enabled returns 1.
[2010-05-21 10:13:32] IsUAC_Enabled returns 1.
[2010-05-21 10:13:32] Found preference AUTO_ALL.
[2010-05-21 10:13:32] Time elapsed is less than time limit - exiting ARM.
[2010-05-21 10:13:32]    Error Code: 0x4B3
[2010-05-21 10:13:32] Adobe ARM 1.0.0 logging finished.
I assume "IsUAC_Enabled returns 1." means it thinks UAC is enabled, which is not the case. Users have local admin.
Anybody have any ideas? Thanks in advance!
Message was edited by: RyanGSteele

Update: It appears UAC was disabled on these computers by setting the following two policies in Local Security Policy under Security Settings\Local Policy\Security Options:
User Account Control: Behavior of the elevation prompt for Administrators in Admin Approval Mode: Elevate without prompting
User Account Control: Run all administrators in Admin Approval Mode: Enabled
I'm going to see if there's a group policy that needs to be set to convince the updater that UAC is in fact disabled, since I think this may be a somewhat non-standard method of disabling it. I'll keep you posted.

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    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{22D605EF-8B21-4E2C-A111-AC15534A1805}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3546321622-335202686-625851561</SID><SYSTEM><Manufacturer>Dell
    Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion
    major="2" minor="4"/><Date>20091207000000.000000+000</Date></BIOS><HWID>A27B3407018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard
    Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09  
    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
    Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65517</Pid><PidType>14</PidType></Product><Product
    GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89403-707-4159871-63552</Pid><PidType>14</PidType></Product><Product
    GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89405-707-4159871-63071</Pid><PidType>14</PidType></Product></Products><Applications><App
    Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12"
    Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App
    Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12"
    Result="100"/></Applications></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-3562012
    Installation ID: 013283726900825816725312972325821572457642476266069113
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 2/27/2014 11:12:34 AM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:25:2013 15:59
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GFwuHZK2jMchnYOKB9UbZombj1Gyg==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          WN09   
      FACP            DELL          WN09   
      HPET            DELL          WN09   
      MCFG            DELL          WN09   
      SLIC            DELL          WN09   
      SSDT            PmRef        CpuPm
    I also ran the following commands in an elevated command prompt
    NET START BITS
    NET START WUAUSERV
    SC QUERYEX BITS
    SC QUERYEX WUAUSERV
    Here is the result
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    C:\Windows\system32>NET START BITS
    The requested service has already been started.
    More help is available by typing NET HELPMSG 2182.
    C:\Windows\system32>NET START WUAUSERV
    The requested service has already been started.
    More help is available by typing NET HELPMSG 2182.
    C:\Windows\system32>SC QUERYEX BITS
    SERVICE_NAME: BITS
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 400
            FLAGS              :
    C:\Windows\system32>
    C:\Windows\system32>SC QUERYEX WUAUSERV
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
    C:\Windows\system32>NET START BITS
    The requested service has already been started.
    More help is available by typing NET HELPMSG 2182.
    C:\Windows\system32>NET START WUAUSERV
    The requested service has already been started.
    More help is available by typing NET HELPMSG 2182.
    C:\Windows\system32>SC QUERYEX BITS
    SERVICE_NAME: BITS
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 400
            FLAGS              :
    C:\Windows\system32>
    C:\Windows\system32>SC QUERYEX WUAUSERV
    SERVICE_NAME: WUAUSERV
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_PRESHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 400
            FLAGS              :
    C:\Windows\system32>
    I can't remember the last time updater worked correctly but it's been a really long time.
    Thanks for any help you can provide

    Hi,
    Please try this
    Stop Windows Update Service and BIT Service now.
    Go to C:\Windows\SoftwareDistribution and delete all file under this folder.
    Start Windows Update and BIT service now.
    Then try to download windows update now.
    If doesn't work, please reset the windows update componments 
    http://support.microsoft.com/kb/971058/en-us
    Yolanda Zhu
    TechNet Community Support

  • Windows update cannot currently check for updates because the service is not running

    Running Windows 7 on a Dell N5110. 
    I get the above message for Windows Updates. Below that it states: Find out more about free software from (null). 
    I have restarted the computer. 
    I have run McAffe and MalwareBytes Pro- nothing wrong.
    This answer didn't work because the Software Distribution folder was
    already empty:
    go to services and stop Windows update service
    locate C:\Windows\SoftwareDistribution\ folder and delete all its content
    start Windows update service
    check for update
    Under Services:
    BITS is set at Automatic(Delayed Start)
    Windows Update is also set at Automatic (Delayed Start). It is stopped. If I try to start it, I get the following message: Windows could not start the Windows Update service on local computer. Error 1079: The account specified is different from the account
    specified for other services running in the same processes. 
    In addition, the Windows Update shows nothing under view update history and nothing under hidden updates. Change settings allows me to do absolutely nothing. Red Shield with an x and the options are shaded. 
    Any help would be greatly appreciated.

    Hi,
    How's everything now?
    If issue persists, please try this link
    Services fail to start and you receive an Error 1079 on a computer that is running Windows Server 2008, Windows Vista, Windows 2008 R2 or Windows 7
    http://support.microsoft.com/kb/2478117/en-us
    Regards
    Yolanda
    TechNet Community Support

  • Windows update cannot currently check for updates, because the service is not running. You may need to restart your computer.

    I've read through quite a few post and ran the MGADiag on the system in question.
    I tried turning Auto update on and off, rebooted, removed a ton of malware, and have scanned multiple times using Hiron's to make sure it's clean. After all that, it still gets the exact same error referenced in the subject line. At this point I'm in serious
    contention to do the 'upgrade' to repair the OS. Windows 7 Home Prem OA is listed on the tag attached to the tower.
    Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {52F22272-F1FB-40AD-A49B-A0AB96812A14}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Lisa\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{52F22272-F1FB-40AD-A49B-A0AB96812A14}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1500778237-1240944580-2367651401</SID><SYSTEM><Manufacturer>Dell
    Inc.</Manufacturer><Model>Inspiron 620 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="6"/><Date>20130222000000.000000+000</Date></BIOS><HWID>C8B03707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
    Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09  
    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7601.0000-0322012
    Installation ID: 002473118260879346938185562304514293817714094756319536
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 4/11/2014 12:02:15 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:16:2014 04:36
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAABAAAAAwABAAEA6GFY1/Dp1hTgzErdYjS6HJxXpBFKktSdHC4ucw==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          WN09   
      FACP            DELL          WN09   
      HPET            DELL        WN09
      MCFG            DELL        WN09
      SSDT            AMICPU        PROC
      SLIC            DELL          WN09   
      OSFR            DELL          M08   

    Hi,
    Are all services enabled? including Windows Update service, Background Intelligent Transfer Service and？
    If they are, you should reset windows update component.
    http://support.microsoft.com/kb/971058
    Andy Altmann
    TechNet Community Support

  • Since latest automatic Firefox upgrade the program will not run and cannot be uninstalled even using the helper

    II sent an response via the automatic error reporting but have not received any info back.

    A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
    Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
    See:
    *https://support.mozilla.org/kb/Server+not+found
    *https://support.mozilla.org/kb/Firewalls
    Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

  • Just tried updating itunes and now will not run: apple mobile device failed to start

    I was prompted to update iTunes on my Windows 7 PC. Tried to do so but now iTunes refuses to run. An error message continually appears saying that the Apple Mobile Device fialed to startr.  I have tried unistalling and reinstalling without success. I would be grateful for advice!  I have not had any iTunes issues on my PC before this "upgrade".

    Hello, Wessail. 
    Thank you for visiting Apple Support Communities. 
    Here are the best steps to help you resolve this issue. 
    How to restart the Apple Mobile Device Service (AMDS) on Windows
    http://support.apple.com/kb/TS1567
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
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  • Firefox automatically updated itself yesterday, and has not been able to find any server on the internet since. what do I do?

    well, a reset didn't help. I uninstalled and tried to reinstall, and the reinstall would not complete.
    this afternoon, when I was able to resume, the 800 support number I found on the internet was not able to connect remotely to my computer.
    a reinstall, directly from firefox, did complete this time, but still says "server not found" whenever I tryo to acces the internet in any way

    Try to run the Firefox program once as Administrator (right-click: Run as Administrator).
    A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
    Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
    See:
    *https://support.mozilla.org/kb/Server+not+found
    *https://support.mozilla.org/kb/Firewalls

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