Automatically generate Support Message from E-Mail

Hello experts!
I have yet another problem:
Is there any possibility to create a support message on the basis of en email?
Or is it possible to migrate e-mails from outlook into a service desk message?
I hope this information is sufficient. I am thankful for any advice.
Best regards
Gerold

See - I didn't know you could do that with a mailto link! 8)
But - this is a very unreliable way to send your email, since
it depends on
a) the sender having an email client installed, and b) that
email client
responding to the mailto link properly.
And, by using mailto:, you cannot add any interactive
elements to the
subject line. Sorry.
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
==================
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- Template Triage!
http://www.projectseven.com/go
- DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs,
Tutorials & Resources
http://www.macromedia.com/support/search/
- Macromedia (MM) Technotes
==================
"heuning" <[email protected]> wrote in
message
news:eh7pd0$m7l$[email protected]..
> Hi Murray
>
> Here is the code for the <form> tag
>
> <form
>
action="mailto:[email protected];[email protected];[email protected]?subject=XYZandThisIs
> WhereIWantToSeeDataElement7" method="post"
enctype="text/plain">
>
>
>

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Create Support Message from external system

HI experts,
I would like to change the Create Support Message screen(Menu->Help->Create Support Message) and add three fields namely: Category, Subject and Solution Number because currently these fields are not populated in the Service desk if I create message in this way unlike in using NOTIF_CREATE tcode where there are selection fields for these.
Also, I'm creating the support message from an external SAP system and the messsage is sent to the Solution Manager system. The NOTIF_CREATE tcode does not exist in the external system as well as the whole package DSWP.
Please let me know you rthoughts on this.
Thanks
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Hi guys,
Thanks for your answers... But is it possible to call transaction NOTIF_CREATE from an external system?
I have done something already so that those 3 fields will be automatically populated for a message sent from an external system.
I changed the screen and called FM BAPI_NOTIFICATION_CREATE(a remote enabled FM which is the one being used by transaction NOTIF_CREATE to create a message) inside FM BCOS_SEND_MSG.
I populated the category, subject and solution in the FM export parameters as well as the solution number in the sap data table. I put a destination also..
This FM calls another FM DNO_OW_CREATE_NOTIFICATION which is the one being used from the external system but do not cater the functionality to send the 3 fields that we need.
As you will notice, there are lots of standard objects that I've changed. =)
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I think that's it.
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Hi
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Hi,
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After importing received and set messages from Opera Mail, Thunderbird works fine but does not save sent messages to Sent folder, even though messages are sent

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Probably a name-confuse If you store sent on mailserver it has to have the right name. (subscribe)
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Hi All,
I can create support messages from ABAP systems and from solman using NOTIF_CREATE
Can any of the experts tell me how I can do it from a portal? Are there any available webdynpros or apps from SAP which we can use it? In case I have to develop a custom one, can some one guide me with any tips?
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Dear Jim,
From SAP Solution Mananger :
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Best regards
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Hi Gurus,
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Exception when fetch message from pop3 mail server

below exception occur whenever i fetched message from pop3 mail server. Its occur for perticular message. so i catched javax.mail.MessagingException but this is not working and rest of the messages skips.
plz help me , its urgent.
javax.mail.MessagingException: error loading POP3 headers;
nested exception is:
        java.io.IOException: Unexpected response: ------=_NextPart_000_01B9_01C8
A1AB.148BE090
        at com.sun.mail.pop3.POP3Message.loadHeaders(POP3Message.java:467)
        at com.sun.mail.pop3.POP3Message.getHeader(POP3Message.java:275)
        at javax.mail.internet.MimeMessage.getSubject(MimeMessage.java:717)
        at fetch1.<init>(fetch1.java:92)
        at fetch1.main(fetch1.java:185)
Caused by: java.io.IOException: Unexpected response: ------=_NextPart_000_01B9_0
1C8A1AB.148BE090
        at com.sun.mail.pop3.Protocol.simpleCommand(Protocol.java:361)
        at com.sun.mail.pop3.Protocol.multilineCommand(Protocol.java:373)
        at com.sun.mail.pop3.Protocol.top(Protocol.java:271)
        at com.sun.mail.pop3.POP3Message.loadHeaders(POP3Message.java:451)
        ... 4 more
Press any key to continue...Code :-
import java.util.*;
import java.io.*;
import javax.mail.*;
import javax.mail.Flags.*;
import javax.mail.internet.*;
import javax.activation.*;
public class fetch3
     fetch3()
          try
               // Setup properties
               Properties props = System.getProperties();
               props.put("mail.pop3.host","myMailserver ip");
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               Authenticator auth = new PopupAuthenticator();
               Session session = Session.getDefaultInstance(props, auth);
               // Get the store
               Store store = session.getStore("pop3");
               store.connect();
               // Get folder
               Folder folder = store.getFolder("INBOX");
               folder.open(Folder.READ_WRITE);
               Flags flag = folder.getPermanentFlags();
               // Get directory
               Message message[] = folder.getMessages();
               // Display from (only first) and subject of messages
               for (int i=0, n=message.length; i<n; i++)
               System.out.println ("------------------------------------------------------");
                    System.out.println(" From     : "+message.getFrom()[0]);
                    System.out.println(" To : "+message[i].getAllRecipients()[0]+" "+message[i].getAllRecipients().length);
                    System.out.println(" Replyto : "+message[i].getReplyTo()[0]);
                    System.out.println(" Subject : "+message[i].getSubject());
                    System.out.println ("type "+message[i].getContent());
                    Part messagePart=message[i];
                    Object content=messagePart.getContent();
                    // -- or its first body part if it is a multipart message --
                    if (content instanceof Multipart)
                         messagePart=((Multipart)content).getBodyPart(0);
                    //     System.out.println("[ Multipart Message ]");
                    // -- Get the content type --
                    String contentType=messagePart.getContentType();
                    // -- If the content is plain text, we can print it --
                    System.out.println("CONTENT:"+contentType);
                    if (contentType.startsWith("text/plain") || contentType.startsWith("text/html") || contentType.startsWith("multipart/alternative"))
                         InputStream is = messagePart.getInputStream();
                         BufferedReader reader
                         =new BufferedReader(new InputStreamReader(is));
                         String thisLine=reader.readLine();
                         while (thisLine!=null)
                              System.out.println(thisLine);
                              thisLine=reader.readLine();
                    System.out.println ("------------------------------------------------------");
               // Close connection
               folder.close(false);
               store.close();
          catch(Exception e)
               e.printStackTrace();
     public static void main(String s[])
          new fetch3();
Regards
Sagar
Edited by: sagar_birari on 23 Apr, 2008 1:18 PM
Edited by: sagar_birari on 23 Apr, 2008 4:30 PM

it shows below output
C:\>java -Dmail.debug=true fetch1
DEBUG: JavaMail version 1.4ea
DEBUG: java.io.FileNotFoundException: C:\Program Files\Java\jre1.5.0_06\lib\java
mail.providers (The system cannot find the file specified)
DEBUG: !anyLoaded
DEBUG: not loading resource: /META-INF/javamail.providers
DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
DEBUG: Tables of loaded providers
DEBUG: Providers Listed By Class Name: {com.sun.mail.smtp.SMTPSSLTransport=javax
.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsyste
ms, Inc], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com
.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], com.sun.mail.imap.IMAPSSLSt
ore=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsyst
ems, Inc], com.sun.mail.pop3.POP3SSLStore=javax.mail.Provider[STORE,pop3s,com.su
n.mail.pop3.POP3SSLStore,Sun Microsystems, Inc], com.sun.mail.imap.IMAPStore=jav
ax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc],
com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP
3Store,Sun Microsystems, Inc]}
DEBUG: Providers Listed By Protocol: {imaps=javax.mail.Provider[STORE,imaps,com.
sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], imap=javax.mail.Provider[STOR
E,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], smtps=javax.mail.Prov
ider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc],
pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems
, Inc], pop3s=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun
Microsystems, Inc], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.S
MTPTransport,Sun Microsystems, Inc]}
DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map
DEBUG: !anyLoaded
DEBUG: not loading resource: /META-INF/javamail.address.map
DEBUG: java.io.FileNotFoundException: C:\Program Files\Java\jre1.5.0_06\lib\java
mail.address.map (The system cannot find the file specified)
DEBUG: getProvider() returning javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.
POP3Store,Sun Microsystems, Inc]
DEBUG POP3: connecting to host "pop3_server_ip", port 110, isSSL false
S: +OK Hello there.
C: USER [email protected]
S: +OK Password required.
C: PASS mypass
S: +OK logged in.
DEBUG: setDebug: JavaMail version 1.4ea
C: STAT
S: +OK 16 143077
C: NOOP
S: +OK Yup.Edited by: sagar_birari on 24 Apr, 2008 1:16 PM
Edited by: sagar_birari on 24 Apr, 2008 1:18 PM

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Hi,
I have configured the Incident Management for solman 7.1 with SP12. I am using the transaction type ZMIN that is a copy of SMIN.
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Hi,
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Regards,
Niks

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