Automatically upgrade any superseded versions of this application not auto installing - Status always waiting for next maintenance schedule
Hello,
I'm trying to deploy an application to a user group with the option checked for "Automatically upgrade any superseded versions of this application" but it never auto installs.
- The application is set to install to system whether the user is logged on or off.
- We do have user affinity, therefore the user does have a one or more primary devices setup.
- If I run the install manually, it will superseded and install the new application and uninstall the old applications.
- The estimated installtion time minutes is set to 0
- The maxmimum allowed run time is set to 120 minutes.
We're on version SCCM 2012 SP1.
My assumption of how it should work
If the user is logged in or NOT and it's during the maintenance window, it should auto install the application. Maybe I'm wrong.
Here's the scenario.
User JohnDoe has application Viewer 1.0 installed on his machine. He installed this app via the SCCM application catalog. We now need to deploy Viewer 2.0 of this application. I want to ensure when it's deployed it replaces Viewer 1.0 hence
the reason to check the "auto upgrade.."check box.
Here's what happens. In software center, it will pre-downlaod the software and then set the status to "Waiting for next maintenance schedule". The problem is that the status stays like this forever. We do have maintenance windows set
on the device collection that JohnDoe's primary device is part of. Here are our maintenance windows.
- Daily - 9PM to 5AM = 8 hours
- Weekly - Saturday - 12:00AM to 12:00 = 24 hours
- Weekly - Sunday - 12:00AM to 12:00 = 24 hours
Coordinated UTC is not checked.
The business hours in software center are set to 5am to 10pm.
One would assume that it would auto install during the night since we have a big maintenance windows. I checked the ServiceWindowmanager.log and it does seem to show the various maitnenance windows.
Here's what I've tried
- If I make the deployment required, it will install right away regarless of maintenance windows. However, i don't want to use this option because if the user logs in to other machine (e.g. boardroom computer), it will auto install this software.
- If JohnDoe clicks install in Software center or application catalog, it works. There's nothing wrong with the packages. The issue seems to be related with the maintenance windows.
- If I disable the maintenance windows, then it seems to work but only when I'm logged in. It still does not work if I'm logged out. It only kicks off the installation when I login if it's not during the business hour set in software center.
We need the maintenance windows since we don't want windows patching to occur during the day.
- I searched and ran the report to ensure there's not another maintenance windows setup that would prevent this from installing.
Our current workaround
To ensure users are using the latest version, we deploy the application required for a couple of days, then delete that deployment once we reach a high 90%. The problem with that is if some computers are turned off, they would be using the older version
and it will never get upgraded unless the user installs it manually.
Has anyone encountered this? Any other log files I should look at? Anything else I should verify ? I know in SCCM 2012 R2, you can set the maintenance window to only apply this schedule to software update (patching) but that option doesn't seem
to be available in SCCM 2012 SP1.
Any help, suggestiong, I will take. Thanks.
- If I make the deployment required, it will install right away regarless of maintenance windows. However, i don't want to use this option because if the user logs in to other machine (e.g. boardroom computer), it will auto install this software.
Re-check your deployment, specially the user experience:
If you've checked the box next to "Software installation", it will install after the deadline has passed and ignores maintenance windows. Change the deployment to required and uncheck that box and the software should be installed according to your
maintenance windows.
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