Automator Service problem on MacBook Pro

Why does an automator workflow service not appear in the service menu on my MacBook Pro, but does on my iMac.?  The app I want to add the service for is  Mail.

Sorry, here it is ... I hope:

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    You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
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    Report generated March 21, 2015 at 11:35:35 AM EDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (15-inch, Late 2008) (Technical Specifications)
        MacBook Pro - model: MacBookPro5,1
        1 2.4 GHz Intel Core 2 Duo CPU: 2-core
        2 GB RAM Upgradeable
            BANK 0/DIMM0
                1 GB DDR3 1067 MHz ok
            BANK 0/DIMM1
                1 GB DDR3 1067 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 59
    Video Information: ℹ️
        NVIDIA GeForce 9400M - VRAM: 256 MB
            Color LCD 1440 x 900
        NVIDIA GeForce 9600M GT - VRAM: 256 MB
    System Software: ℹ️
        OS X 10.10.2 (14C1514) - Time since boot: 0:13:37
    Disk Information: ℹ️
        Hitachi HTS543225L9SA02 disk0 : (250.06 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 249.20 GB (168.91 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        HL-DT-ST DVDRW  GS21N 
    USB Information: ℹ️
        Apple Inc. Built-in iSight
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple, Inc. Apple Internal Keyboard / Trackpad
        Apple Computer, Inc. IR Receiver
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Library/Extensions
        [not loaded]    com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]
        [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
        [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
            /System/Library/Extensions
        [not loaded]    com.leapfrog.codeless.kext (2) [Click for support]
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        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [running]    com.kodak.BonjourAgent.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
        [running]    com.sophos.uiserver.plist [Click for support]
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        [loaded]    com.adobe.SwitchBoard.plist [Click for support]
        [loaded]    com.leapfrog.connect.authdaemon.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
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        Google Earth Web Plug-in: Version: 6.0 [Click for support]
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        Add To Amazon Wish List
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        Flash Player  [Click for support]
        Java  [Click for support]
        Tuxera NTFS  [Click for support]
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        Auto backup: YES
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            Last backup: 2015-02-23 16:16:08 +0000
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             5%    WindowServer
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             0%    SophosAntiVirus
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        315 MB    Wired RAM
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    Bonjour,
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    Ce dernier a commencer a être très lent. De plus, je n'ai plus aucun son qui es émis de mon Mac, mise a part le gong d'ouverture. Par la prise jack, il n'y a pas de lumière rouge qui es émis. J'ai essayé d'aller dans le programme "configuration audio midi" mais celui-ci ne veux même pas ouvrir.  J'ai donc essayé d'ouvrir le paneau de configuration pour aller sélectionner un nouveau périphérique de sortie audio, mais a ma grande surprise, après un délais d'attente interminable, j'ai eu droit a une liste de périphérique audio vide...
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    16/06/12 08:34:29,000 kernel: [ PCI configuration end, bridges 12 devices 18 ]
    16/06/12 08:34:29,000 kernel: FireWire (OHCI) Lucent ID 5901 built-in now active, GUID c82a14fffeeaa8ac; max speed s800.
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    16/06/12 08:34:29,000 kernel: com.apple.AppleFSCompressionTypeDataless kmod start
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    16/06/12 08:34:29,000 kernel: com.apple.AppleFSCompressionTypeDataless load succeeded
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    16/06/12 08:34:50,000 kernel: ** Device in slot: SLOT--1 **
    16/06/12 08:34:50,000 kernel: DSMOS has arrived
    16/06/12 08:34:52,311 airportd: _processDLILEvent: en1 attached (down)
    16/06/12 08:34:53,000 kernel: in func createVirtualInterface ifRole = 1
    16/06/12 08:34:53,000 kernel: Created virtif 0xffffff8012339e00 p2p0
    16/06/12 08:34:55,117 mds: (Normal) FMW: FMW 0 0
    16/06/12 08:34:55,134 UserEventAgent: CaptiveNetworkSupport:CreateInterfaceWatchList:2788 WiFi Devices Found.
    16/06/12 08:34:55,134 UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - PreProbe
    16/06/12 08:34:55,135 UserEventAgent: CaptiveNetworkSupport:CaptiveSCRebuildCache:81 Failed to get service order
    16/06/12 08:34:55,141 UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - PreProbe
    16/06/12 08:34:55,143 UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - PreProbe
    16/06/12 08:34:55,656 com.apple.SecurityServer: Session 100000 created
    16/06/12 08:34:55,000 kernel: AirPort: Link Down on en1. Reason 1 (Unspecified).
    16/06/12 08:34:55,900 configd: network configuration changed.
    16/06/12 08:34:55,902 configd: setting hostname to "MacBook-Pro-Ale1198.local"
    16/06/12 08:35:01,000 kernel: AppleBCM5701Ethernet:        0        0 setFixedSpeed - logic error, speed any?
    16/06/12 08:35:01,106 com.apple.SecurityServer: Entering service
    16/06/12 08:35:01,150 systemkeychain: done file: /var/run/systemkeychaincheck.done
    16/06/12 08:35:01,161 configd: network configuration changed.
    16/06/12 08:35:01,163 configd: network configuration changed.
    16/06/12 08:35:01,165 mDNSResponder: D2D_IPC: Loaded
    16/06/12 08:35:01,165 mDNSResponder: D2DInitialize succeeded
    16/06/12 08:35:01,205 loginwindow: Login Window Application Started
    16/06/12 08:35:01,285 UserEventAgent: ServermgrdRegistration cannot load config data
    16/06/12 08:35:01,290 UserEventAgent: get_backup_share_points no AFP
    16/06/12 08:35:01,291 netbiosd: Unable to start NetBIOS name service:
    16/06/12 08:35:01,432 FDERecoveryAgent: Waiting for CoreStorage encryption be activated, will try again in 5 seconds
    16/06/12 08:35:01,925 rpcsvchost: sandbox_init: com.apple.msrpc.netlogon.sb succeeded
    16/06/12 08:35:03,000 kernel: AppleLMUController found an AG vendor product (0xa005), notifying SMC.
    16/06/12 08:35:03,000 kernel: en1: 802.11d country code set to 'IT'.
    16/06/12 08:35:03,000 kernel: en1: Supported channels 1 2 3 4 5 6 7 8 9 10 11 12 13 36 40 44 48 52 56 60 64 100 104 108 112 116 120 124 128 132 136 140
    16/06/12 08:35:04,000 kernel: MacAuthEvent en1   Auth result for: 00:1e:2a:1d:b1:04  MAC AUTH succeeded
    16/06/12 08:35:04,000 kernel: wlEvent: en1 en1 Link UP virtIf = 0
    16/06/12 08:35:04,000 kernel: AirPort: Link Up on en1
    16/06/12 08:35:04,000 kernel: en1: BSSID changed to 00:1e:2a:1d:b1:04
    16/06/12 08:35:05,400 loginwindow: **DMPROXY** Found `/System/Library/CoreServices/DMProxy'.
    16/06/12 08:35:05,510 com.apple.launchctl.LoginWindow: com.apple.findmymacmessenger: Already loaded
    16/06/12 08:35:05,581 configd: network configuration changed.
    16/06/12 08:35:05,608 UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - Probe
    16/06/12 08:35:05,609 UserEventAgent: CaptiveNetworkSupport:CNSPreferencesBuildSSIDLookup:278 ssidLookup:
    16/06/12 08:35:05,609 UserEventAgent:   <empty>
    16/06/12 08:35:05,609 UserEventAgent: CaptiveNetworkSupport:CaptiveStartDetect:2343 Bypassing probe on ale1098R because it is protected and not on the exception list
    16/06/12 08:35:05,611 UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - Unknown
    16/06/12 08:35:05,613 configd: network configuration changed.
    16/06/12 08:35:09,211 ntpd: proto: precision = 1.000 usec
    16/06/12 08:35:09,213 ntpd: bind(25) AF_INET6 fe80::e6ce:8fff:fe3c:8692%5#123 flags 0x11 failed: Can't assign requested address
    16/06/12 08:35:09,213 ntpd: unable to create socket on en1 (5) for fe80::e6ce:8fff:fe3c:8692#123
    16/06/12 08:35:09,326 com.apple.fontd: FODBError: Revive Font Family failed (fam 16, fileToken 137).  (status = -3127)
    16/06/12 08:35:09,618 com.apple.SecurityServer: Session 100006 created
    16/06/12 08:35:09,619 loginwindow: Login Window Started Security Agent
    16/06/12 08:35:09,664 SecurityAgent: Echo enabled
    16/06/12 08:35:09,664 SecurityAgent: Echo enabled
    16/06/12 08:35:09,981 FDERecoveryAgent: Waiting for CoreStorage encryption be activated, will try again in 10 seconds
    16/06/12 08:35:10,018 airportd: _doAutoJoin: Already associated to “ale1098R”. Bailing on auto-join.
    16/06/12 08:35:10,036 airportd: _doAutoJoin: Already associated to “ale1098R”. Bailing on auto-join.
    16/06/12 08:35:10,296 WindowServer: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    16/06/12 08:35:10,366 TabletDriver: Finish launching /Library/Application Support/Tablet/PenTabletDriver.app/Contents/Resources/ConsumerTouchDriver.app
    16/06/12 08:35:10,366 com.wacom.pentablet: Jun 16 08:35:10 MacBook-Pro-Ale1198.local TabletDriver[120] <Error>: Finish launching /Library/Application Support/Tablet/PenTabletDriver.app/Contents/Resources/ConsumerTouchDriver.app
    16/06/12 08:35:10,422 TabletDriver: Finish launching /Library/Application Support/Tablet/PenTabletDriver.app/Contents/Resources/TabletDriver.app
    16/06/12 08:35:10,422 com.wacom.pentablet: Jun 16 08:35:10 MacBook-Pro-Ale1198.local TabletDriver[120] <Error>: Finish launching /Library/Application Support/Tablet/PenTabletDriver.app/Contents/Resources/TabletDriver.app
    16/06/12 08:35:11,250 prl_fsd: prl_tg driver is not loaded.
    16/06/12 08:35:11,251 com.apple.launchd: (com.parallels.vm.prl_fsd[55]) Exited with code: 255
    16/06/12 08:35:11,268 prl_fsd: prl_tg driver is not loaded.
    16/06/12 08:35:11,269 com.apple.launchd: (com.parallels.vm.prl_fsd[135]) Exited with code: 255
    16/06/12 08:35:11,269 com.apple.launchd: (com.parallels.vm.prl_fsd) Throttling respawn: Will start in 10 seconds
    16/06/12 08:35:11,541 com.apple.launchd: (com.parallels.TimeSync[56]) Exited with code: 1
    16/06/12 08:35:12,874 SecurityAgent: User info context values set for macbookpro
    16/06/12 08:35:12,874 SecurityAgent: User info context values set for macbookpro
    16/06/12 08:35:13,503 authorizationhost: Failed to authenticate user <macbookpro> (error: 9).
    16/06/12 08:35:15,794 UserEventAgent: CertsKeychainMonitor: ready to process keychain & timer events
    16/06/12 08:35:17,420 SecurityAgent: User info context values set for macbookpro
    16/06/12 08:35:17,420 SecurityAgent: User info context values set for macbookpro
    16/06/12 08:35:20,031 FDERecoveryAgent: Waiting for CoreStorage encryption be activated, will try again in 20 seconds
    16/06/12 08:35:20,577 SecurityAgent: Login Window login proceeding
    16/06/12 08:35:20,577 SecurityAgent: Login Window login proceeding
    16/06/12 08:35:21,280 prl_fsd: prl_tg driver is not loaded.
    16/06/12 08:35:21,281 com.apple.launchd: (com.parallels.vm.prl_fsd[156]) Exited with code: 255
    16/06/12 08:35:21,281 com.apple.launchd: (com.parallels.vm.prl_fsd) Throttling respawn: Will start in 10 seconds
    16/06/12 08:35:22,464 com.apple.launchd: (com.parallels.vm.prl_fsd) Throttling respawn: Will start in 9 seconds
    16/06/12 08:35:22,464 com.apple.launchd: (com.parallels.vm.prl_fsd) Throttling respawn: Will start in 9 seconds
    16/06/12 08:35:22,636 fseventsd: could not open <</Volumes/BOOTCAMP/.fseventsd/fseventsd-uuid>> (No such file or directory)
    16/06/12 08:35:22,705 fseventsd: log dir: /Volumes/BOOTCAMP/.fseventsd getting new uuid: 306CF31B-6D93-4A84-958C-CB008984D2BF
    16/06/12 08:35:22,873 loginwindow: Login Window - Returned from Security Agent
    16/06/12 08:35:22,976 loginwindow: USER_PROCESS: 38 console
    16/06/12 08:35:22,977 applepushserviced: Unable to bootstrap_lookup connection port for 'com.apple.iCalPush': unknown error code
    16/06/12 08:35:22,977 applepushserviced: Unable to bootstrap_lookup connection port for 'com.apple.syncdefaultsd.push': unknown error code
    16/06/12 08:35:22,977 applepushserviced: Unable to bootstrap_lookup connection port for 'com.apple.AddressBook.PushNotification': unknown error code
    16/06/12 08:35:22,977 applepushserviced: Unable to bootstrap_lookup connection port for 'com.apple.safaridavclient.push': unknown error code
    16/06/12 08:35:23,026 com.apple.launchd: (com.wacom.pentablet[120]) Exited with code: 255
    16/06/12 08:35:23,037 airportd: _doAutoJoin: Already associated to “ale1098R”. Bailing on auto-join.
    16/06/12 08:35:23,041 com.apple.launchd: ([0x0-0x6006].com.wacom.Consumer_TouchDriver[132]) Exited with code: 255
    16/06/12 08:35:23,073 com.apple.launchd.peruser.501: (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
    16/06/12 08:35:23,075 com.apple.launchctl.Aqua: load: option requires an argument -- D
    16/06/12 08:35:23,075 com.apple.launchctl.Aqua: usage: launchctl load [-wF] [-D <user|local|network|system|all>] paths...
    16/06/12 08:35:23,102 com.apple.launchd.peruser.501: (com.apple.launchctl.Aqua[161]) Exited with code: 1
    16/06/12 08:35:23,323 UserEventAgent: CaptiveNetworkSupport:CNSServerRegisterUserAgent:187 new user agent port: 14607
    16/06/12 08:35:23,323 com.apple.loginwindow: 2012-06-16 08:35:23.322 mdmclient[167:903] Pre-login MDM check is disabled
    16/06/12 08:35:24,130 com.apple.fontd: FODBError: Revive Font Family failed (fam 16, fileToken 15).  (status = -3127)
    16/06/12 08:35:24,396 PenTabletDriver: Could not find image named 'DKTouchRingToggleLeft'.
    16/06/12 08:35:24,397 PenTabletDriver: Could not find image named 'DKTouchRingToggleRight'.
    16/06/12 08:35:25,076 com.parallels.DynresHelper: DYNRES: Start daemon initialization
    16/06/12 08:35:25,076 com.parallels.DynresHelper: DYNRES: Could not open OTG link: 0xFFFFFFFB
    16/06/12 08:35:25,076 com.parallels.DynresHelper: DYNRES: Daemon was terminated
    16/06/12 08:35:25,436 com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication
    16/06/12 08:35:25,437 com.apple.dock.extra: 2012-06-16 08:35:25.435 com.apple.dock.extra[202:1707] Could not connect the action buttonPressed: to target of class NSApplication
    16/06/12 08:35:25,437 com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication
    16/06/12 08:35:25,437 com.apple.dock.extra: 2012-06-16 08:35:25.436 com.apple.dock.extra[202:1707] Could not connect the action buttonPressed: to target of class NSApplication
    16/06/12 08:35:25,437 com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication
    16/06/12 08:35:25,437 com.apple.dock.extra: 2012-06-16 08:35:25.436 com.apple.dock.extra[202:1707] Could not connect the action buttonPressed: to target of class NSApplication
    16/06/12 08:35:25,438 com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication
    16/06/12 08:35:25,438 com.apple.dock.extra: 2012-06-16 08:35:25.437 com.apple.dock.extra[202:1707] Could not connect the action buttonPressed: to target of class NSApplication
    16/06/12 08:35:26,362 ConsumerTouchDriver: Could not find image named 'TouchRingToggleLEDSlitOff'.
    16/06/12 08:35:26,363 ConsumerTouchDriver: Could not find image named 'DKTouchRingToggleLeft'.
    16/06/12 08:35:26,364 ConsumerTouchDriver: Could not find image named 'DKTouchRingToggleRight'.
    16/06/12 08:35:26,403 TabletDriver: Finish launching /Library/Application Support/Tablet/PenTabletDriver.app/Contents/Resources/ConsumerTouchDriver.app
    16/06/12 08:35:26,403 com.wacom.pentablet: Jun 16 08:35:26 MacBook-Pro-Ale1198.local TabletDriver[193] <Error>: Finish launching /Library/Application Support/Tablet/PenTabletDriver.app/Contents/Resources/ConsumerTouchDriver.app
    16/06/12 08:35:26,438 TabletDriver: Finish launching /Library/Application Support/Tablet/PenTabletDriver.app/Contents/Resources/TabletDriver.app
    16/06/12 08:35:26,438 com.wacom.pentablet: Jun 16 08:35:26 MacBook-Pro-Ale1198.local TabletDriver[193] <Error>: Finish launching /Library/Application Support/Tablet/PenTabletDriver.app/Contents/Resources/TabletDriver.app
    16/06/12 08:35:26,941 MagicPrefs: Unseen before driver version (231.4)
    16/06/12 08:35:28,386 sandboxd: ([179]) PhotoStreamAgent(179) deny file-write-create /Users/macbookpro/Library/Logs/Ubiquity
    16/06/12 08:35:31,476 prl_fsd: prl_tg driver is not loaded.
    16/06/12 08:35:31,476 com.apple.launchd: (com.parallels.vm.prl_fsd[216]) Exited with code: 255
    16/06/12 08:35:31,476 com.apple.launchd: (com.parallels.vm.prl_fsd) Throttling respawn: Will start in 10 seconds
    16/06/12 08:35:33,358 MagicPrefs: Added login item file://localhost/Applications/MagicPrefs.app/
    16/06/12 08:35:33,554 MagicPrefs: Driver version 231.4 - 231.4 (231004000000000)
    16/06/12 08:35:33,628 MagicPrefs: +MacBook Glass Trackpad found
    16/06/12 08:35:33,628 MagicPrefs: ++Started tracking device <MTDevice 0x7f976c022c00 [0x7fff71f47fa0]>.
    16/06/12 08:35:33,641 MagicPrefs: Event tap created 0x7f9769c42c40
    16/06/12 08:35:33,643 MagicPrefs: Magicprefs 2.4.0 (79) loaded on OSX Version 10.7.4 (Build 11E53) by com.apple.loginwindow
    16/06/12 08:35:40,084 FDERecoveryAgent: Waiting for CoreStorage encryption be activated, will try again in 40 seconds
    16/06/12 08:35:40,532 Console: Could not find image named 'BackArrow'.
    16/06/12 08:35:40,532 Console: Could not find image named 'ForwardArrow'.
    16/06/12 08:35:41,488 prl_fsd: prl_tg driver is not loaded.
    16/06/12 08:35:41,488 com.apple.launchd: (com.parallels.vm.prl_fsd[223]) Exited with code: 255
    16/06/12 08:35:41,488 com.apple.launchd: (com.parallels.vm.prl_fsd) Throttling respawn: Will start in 10 seconds
    16/06/12 08:35:43,018 com.apple.launchd: (com.apple.coreservices.appleid.authentication[119]) Exit timeout elapsed (20 seconds). Killing
    16/06/12 08:35:43,282 AppleIDServer: SERVER Attempted to update our next launch time and got back a error, err=0x7fff84c21a7c (__UpdateNextDaemonLaunchTime_block_invoke_2()/AppleIDAuthd.cpp #111) main
    16/06/12 08:35:51,509 prl_fsd: prl_tg driver is not loaded.
    16/06/12 08:35:51,509 com.apple.launchd: (com.parallels.vm.prl_fsd[224]) Exited with code: 255
    16/06/12 08:35:51,509 com.apple.launchd: (com.parallels.vm.prl_fsd) Throttling respawn: Will start in 10 seconds
    Thank you very much

    Ale1199 wrote:
    Ok, I've done it, but the situation is still the same, even though the last 3 or 4 times that I have rebooted the audio worked fine, but that could be a casuality.
    Disconnect all external hardware (Walcom tablet for instance) and run through this list and stop after #16 and come back to report and/or proceed to #17 and further if it warrants it.
    Step by Step to fix your Mac
    There is a madness to the order of the steps, it's designed to narrow down your issue from hardware down to something lurking in your user account folder
    So far I read the Walcom tablet is causing some issues, however that might not be the primary cause.

  • How do I get support service for my MacBook Pro that was purchased in the U.S. if I'm traveling internationally?

    My MacBook Pro (purchased August 2010) crashed at the beginning of a 2 month trip in India. Whenever I turn it on, I get either a grey screen or the apple logo and then a message telling me to restart my comp (this happens when I try to boot from the disc).  I've done everything short of cracking the case open to reposition the HD, and that's only becuase I can't get my hands on a adequately sized screwdriver.
    Any thoughts?  How do I get my computer services while in India? I'd be okay with shipping, but I can't even get a hold of apple without spending an astronomical amount in cell-phone fees.  Help?

    If this happens when you try to start from the installer DVD, then you have a hardware problem. Getting it repaired in India probably isn't easy to do. You could arrange with Apple to ship back to the US, but you would need to arrange with AppleCare for that.
    You might try Apple's India support numbers: (91) 1800 4250 744 or (91) 80-4140-9000.

  • Display problem on macbook pro

    Hi,
    I am new user to macbook pro and just purchased macbook pro here in Qatar. Within first week of purchase, the display had a problem. While working it just got corrupt and everything froze. I was not able see anything and need to switch it off.
    When I took it to service centre they told me that it is the problem of logic board. which they will replace it within a month?? After looking at various discussions here I am not sure if it is logic board or the software issue. So I updated all the software but the problem still continue. Now I am not able to work more than one hour or so as the disply get corrupt and it freezes(almost 90% of the screen goes blank and remaining 10% is seen but cannot work)
    Also I am not sure why it take one month to replace a part. I bought mac book pro to work on my photography but quite diappointed with this first experiance.
    Please help. My configugaration is 2.53 core duo processor 4gb ram and 300 gb hard disk.

    I can only do wild guesses at this popint, only thing I can think of on your end is possible AC power problems, but I've not been impressed with Apple's quality since the 68K or Beige days.
    THe iMac7,1 I'm on now needed repair 3 times & still scares me with it's PSU temps.

  • Erratic iSight problem on MacBook Pro

    The iSight camera on my MacBook Pro 17" comes and goes constantly. It vanishes from System Profiler at times too. I've rest the NVRAM and logged in as other users too. Its like it has a mind of its own. Turning on the green LED and off, then refusing to let other programs like iChat or Photo Booth from connecting, sometimes saying the camera is in use even. Its very fustrating also since I use the camera sometimes in iChat or Skype only to have the image lockup. The camera vanishes. I'm not sure if its a hardware problem or a kernel problem.
    I've decided to try to monitor its failure with the HardwareGrowler.app. The camera randomly connects and disconnects. Growl notification show:
    USB Disconnection
    Built-in iSight
    USB Disconnection
    IOUSBVendorSpecifiDevice
    USB Connection
    IOUSBVendorSpecifiDevice
    USB Connection
    Built-in iSight
    *Bellow is an example of what I see in my logs*
    Sep 18 17:13:39 yazz-mac kernel[0]: USBF: 408.650 [0x4723a00] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 4 of hub @ location: 0xfd000000)
    Sep 18 17:13:39 yazz-mac kernel[0]: USBF: 409.376 [0x4723a00] The IOUSBFamily has successfully enumerated the device.
    Sep 18 17:13:58 yazz-mac kernel[0]: USBF: 427.990 [0x4723a00] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 4 of hub @ location: 0xfd000000)
    Sep 18 17:14:02 yazz-mac kernel[0]: USBF: 432.160 [0x4723a00] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 4 of hub @ location: 0xfd000000)
    Sep 18 17:14:05 yazz-mac kernel[0]: USBF: 434.990 [0x4723a00] The IOUSBFamily was not able to enumerate a device.
    Sep 18 17:14:06 yazz-mac kernel[0]: USBF: 435.809 [0x4723a00] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 4 of hub @ location: 0xfd000000)
    Sep 18 17:14:11 yazz-mac kernel[0]: USBF: 441.327 [0x4723a00] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 4 of hub @ location: 0xfd000000)
    Sep 18 17:14:12 yazz-mac kernel[0]: USBF: 442. 53 [0x4723a00] The IOUSBFamily has successfully enumerated the device.
    *Some info about my MacBook Pro*
    Model: MacBookPro1,2, BootROM MBP12.0061.B03, 2 processors, Intel Core Duo, 2.16 GHz, 2 GB
    Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 256 MB
    Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
    Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
    AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x86), 1.1.9.3
    Bluetooth: Version 1.9.0f8, 2 service, 1 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Network Service: Parallels Host-Guest, Ethernet, en2
    Network Service: Parallels NAT, Ethernet, en3
    Serial ATA Device: ST9120821AS, 111.79 GB
    Parallel ATA Device: MATSHITADVD-R UJ-846
    USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
    USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
    USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
    USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
    *Some info from System Profiler when the camera appears to behave correctly*
    USB High-Speed Bus:
    Host Controller Location: Built In USB
    Host Controller Driver: AppleUSBEHCI
    PCI Device ID: 0x27cc
    PCI Revision ID: 0x0002
    PCI Vendor ID: 0x8086
    Bus Number: 0xfd
    Built-in iSight:
    Version: 1.84
    Bus Power (mA): 500
    Speed: Up to 480 Mb/sec
    Manufacturer: Micron
    Product ID: 0x8501
    Vendor ID: 0x05ac (Apple Computer, Inc.)
    --

    Hello Aaton
    If you have not installed any new hardware since your MacBook Pro worked correctly, it is possible that your problem may be hardware related.  Because of the intermittent nature of your problem, unless the problem is repeatable when running some particular software or performing some function that could indicate possible software or device conflicts, hardware problems in your Mac seems even more likely.
    Unless you get better suggestions from iNtel Mac users, here are the common solutions that help most avoid a visit to their Apple Service Technician for the "in use..." or "no camera connected" errors. You have already tried some of them, but I leave the entire list for possible use by other readers.
    None of the suggestions is complicated, but the only way to find which one will work for you is to try them one-by-one until you find the one that fixes your Mac.
    (0) Disconnect any unnecessary peripherals while you do your testing to rule out possible conflicts. 
    (1) Restart your Mac. Sometimes that is all that is required.
    (2) If you use VMware Fusion to run Windows on your Mac, consider disconnecting iSight from your Virtual Machine as recommended by user "The.VCI" in this post.
    (3) If you use an HP printer/scanner with your Mac, consider the "daemon" suggestions from user "parkersal" in this post.
    (4) Check for any running applications, Login Items, or widgets that can use your iSight. (It is easy to forget widgets like Mirror in your Dashboard.) As explained in Apple's iSight "Your camera is in use by another application" message, iSight can be used by one application at a time.
    (5) Try every suggestion re: Built-in iSight in How to Troubleshoot iSight. Be sure to include the checks for whether the problem is "application-specific" and "user-specific".
    Click here if you need help creating a new user account to check whether your problem is "user-specific" during Troubleshooting.
    (6) If resetting or the other troubleshooting suggestions do correct your problem, try the following:
    • Backup your Home Folder, or at very least, your important files.
    • Repair permissions. (Click here if you need help.)
    • Then download and apply the Mac OS X 10.4.10 Combo Update v1.1 (iNtel).
    • Finish with another Permissions Repair, and then check your iSight again.
    Users have reported fixes to a variety of audio, video, connectivity, and software conflicts and unreliability issues after properly applying Combo Updates.
    (7) Some iNtel Mac laptop users have also reported success after unplugging their Macs and leaving the battery out for half-an-hour to overnight.
    (8) If none of these suggestions work, contact your retailer, Apple, or your Apple-Authorized Service Provider for professional help.
    EZ Jim
    PowerBook 1.67 GHz   Mac OS X (10.4.10)    G5 DP 1.8  External iSight

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