Automotive client AR open items warranty transactions

Hi All,
My client in  4.6  has written a custom process to deal with "Dealer Warranty claims".  Currently the custom process  will clear multiple open items in a customers account (debits and credits) and create one open item (Post with Clearning).  If there is a balance due to the dealer, etc, they have the ability to create a clear a portion of the single open item with a payment and create a residual item that is blocked until the next pass of the custom process.
I am looking for information as to how current clients handle processing of "Warranty claims by dealers". How would clients maintain thousands of customer invoices for parts, warranties, incentives etc.
Regards,
Satya

No one with similar scenario. Anyone who has an idea or worked with Automative client..please help.
Regards,
Satya

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