Autopay has never been activated

Hi - I have a Verizon FIOS landline phone and cable plan as well as a Verizon wireless mobile plan.  Probably about a year ago I tried to enroll in a one-bill autopay but I think since then, Verizon has severed that connection.  In any case, my Verizon FIOS bill is autopaid reliably each month, but my Wireless bill is never autopaid.  These two different accounts do not seem to be linked in any way in terms of account numbers when I check online.  I tried to see if there was something I could do from my Verizon Wireless account online to start up the missing autopay, but when I try to disenroll or change options in Autopay, I get the following message:" You are already enrolled in an Automatic Bill Payment program. To enroll in the Auto Bill Pay program, you must contact Customer Service at 1-800-922-0204 or by dialing *611 from your cellphone (airtime free) to remove your account from the existing Automatic Bill Payment program. As soon as your account is no longer associated with the existing payment program, you may come back online and sign up for Auto Bill Pay."
So basically, once I got a phone call from Verizon telling me my account was past due because autopay never took effect, and I've just been paying manually each month since then.  I tried calling Verizon Wireless to help, was on hold for about 45 minutes, and the customer support representative was no help whatsoever.  Just said go online and disenroll yourself.  I just hung up, thinking maybe she had changed some setting on her side.  I still have no way to enroll in autopay so that I may try to reset up autopay.  I just was on hold for another 15 minutes, but I know again, it will probably get nowhere.  Anyone have any further tips?  Certainly I can pay each month manually, but that's not what I want to do.

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