Autovue 19.3 Web version - Issues with seeing CAD files & image generation

We recently upgraded to AutoVue 19.3 and face the following 2 issues
1. When using the AutoVue applet with the latest JDK 6 update 17, we are unable to see any images in the applet. We were able to see images after downgrading to JDK 6 update 11.
2. AutoVue is also being used to generate isometric (top, down, left, right, front, back) which are used in related reports. This feature is also not working with version 19.3
Any help will be appreciated
Regards

This is most likely due to a known bug in the Sun JRE, as discussed in Oracle KM Note 755555.1. There are a couple of alternatives you could try rather than downgrading your client JRE:
1. Disable the optimized rendering option in AutoVue client.
a. Go to the applet menu item Options -> Configuration -> 3D.
b. Uncheck option "Enable Optimized Rendering (requires restart)".
c. Restart the AutoVue applet.
2. Use a special API command from Sun to disable the mixing of lightweight / heavyweight modes in the JVM. This behavior can be disabled with a runtime parameter until it is incorporated into the actual AutoVue applet in a future release. To do this you need to:
a. Open the Java Control Panel. (In Windows go to Start -> Control Panel -> Java)
b. Go to the "Java" tab
c. Select the "View" button under "Java Runtime Environment Settings"
d. Add the following runtime parameter on the line for product 1.6.0_14: -Dsun.awt.disableMixing=true
e. Click OK and OK
f. Launch a new browser window and test viewing a 3D file again.
Hope this helps.

Similar Messages

Issue with length of file paths - Windows & C++ plugin

Hello,
I've got an issue that just popped up on my OCR plugin I've been working on that I suspect is related to the length of the filepath.
I'm getting the following error that is being caught and logged when trying to open a file (filename changed for security purposes):
Error Opening File: D:\aVeryLongFilePath.pdf
Exception info: This file cannot be found.
The entire string, including the D:\ part, is 266 characters long. I cut down the length of part of the path one by one and it was able to open and OCR the document when the length was 259 characters.
I know there's a MAX_PATH variable in Windows and/or there's some kind of limitation for file length. Note that I can open the file in Acrobat using File->Open and run OCR on it individually using the built-in Recognize Text function, but if I try to Recognize Text for Multiple files and choose "Add Folders", the file in question doesn't show up in the list of files to be batch OCR'd (even though it is there). Interestingly, choosing "Add Files" from the Recognize Text->In Multiple Files does work. So Acrobat itself has at least some issues opening the file using some of it's features.
Here's how I'm opening the document:
     string pn;               // assume this is initialized, I'm just putting this here to demonstrate what type it is
     pathName = pn;
     ASAtom pathType = ASAtomFromString("Cstring");
     asPathName = ASFileSysCreatePathName(ASGetDefaultFileSys(), pathType, pn.c_str(), NULL);
     pdDoc = PDDocOpen(asPathName, ASGetDefaultFileSys(), NULL, true);
Is there a way around this problem?
Thanks.

Yes, you are hitting the MAX_PATH on certain versions of Windows.   The only workaround would be to see that the file is "a very long path" and then break up the pathname construction into multiple pieces (perhaps the containing directory and then the file itself). The other option is don't use Cstring to construct, use the Unicode variant.
From: Adobe Forums <[email protected]<mailto:[email protected]>>
Reply-To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
Date: Mon, 7 Nov 2011 15:43:33 -0800
To: Leonard Rosenthol <[email protected]<mailto:[email protected]>>
Subject: Issue with length of file paths - Windows & C++ plugin
Issue with length of file paths - Windows & C++ plugin
created by zephed56<http://forums.adobe.com/people/zephed56> in Acrobat SDK - View the full discussion<http://forums.adobe.com/message/4012710#4012710

Issue with opening .PDF files after recalling from Symantec Enterprise Vault

Good Morning,
I am having issues with opening PDF files that have been recalled from Symantec Enterprise Vault and some of the files are anywhere from 3-4 years old. Some files open, while others return the error: Adobe Reader could not open filename.pdf because it is not a supported file type or might have been damaged. It is inconsistent as to which files it occurs with. I am not ready to believe that I have that many corrupt files out there. I am opening them on a Windows 7 Enterprise SP1 x64 desktop. Adobe 10.1.7. I have already configured the registry setting for bValidateBytesBeforeHeader that I found in another article to no avail.
The files are on a network share, but I also tried copying them to my local desktop and still received the error.
I have seen other posts regarding this error, but do not see a definitive solution and am hoping that in recent days someone has come up with a solution.
Thank You
Brian Dougherty

Not supported file type can (but not always) mean the PDF was created with an old enough version of Acrobat, that it isn't comaptible with reader X or XI.
Might have been damaged is pretty cut and dried in its meaning and interpretation.
There's a known issue with Mac OS and Safari Browser "breaking" PDFs as they download, but it's not so common for Windows. Since these are files you already had, it would be even less applicable.
You can try downloading an older version of Reader to check if it's a compatibility issue, but you'd have to uninstall the latest to do it and it'd be a lot of bother if they still don't open. It would also mean they are "broken" and cannot be repaired, that I know of.

Recently upgraded to a Canon Mark 3 and now having issues with my RAW files in Bridge and Photoshop. I am operating with CS4. Photoshop produces an error " Could not complete your request because photoshop does not recognize this type of file"

Recently upgraded to a Canon Mark 3 and now having issues with my RAW files in Bridge and Photoshop. I have operating with CS4. Photoshop produces and error " Could not complete your request because photoshop does not recognize this type of file"

Assuming you mean 5D Mark III, Photoshop CS4 cannot directly open raw files from your camera.
Generally speaking, Adobe stopped updating older versions to be able to read raw files from newer cameras when they released a new major version of Photoshop. Photoshop CS4 is no longer receiving Camera Raw updates.
You can double check this yourself:
First you need to determine whether Adobe has released support for your new camera in your version of Photoshop. To do that, look at these two pages. You'll want to find out the earliest version of Camera Raw that can support your camera, then what version of Photoshop can run that version of Camera Raw.
Camera Raw plug-in | Supported cameras
Camera Raw-compatible Adobe applications
If you find your camera is supported by your version of Photoshop, you need to download the latest update for Camera Raw. There's more information on how to do that here:
Keeping Photoshop Up-To-Date
If your version of Photoshop cannot support your camera, you can download and install the latest version of the free Adobe DNG Converter, which can take your raw files as input and put out DNG format files, which your version of Photoshop can open.
Photoshop Help | Digital Negative (DNG)
The DNG converter DOES work, but if you want maximal quality from your raw files (not to mention the convenience and ease of use of directly opening your raw files) you'll want the latest version of Photoshop. Adobe has made substantial improvements in raw conversion quality in recent years.
-Noel

Anyone having issues with importing CR2 files into lightroom 5 as error message comes up saying "Some import operations were not performed". please advise what is a solution please

Urgent please
anyone having issues with importing CR2 files into lightroom 5 as error message comes up saying "Some import operations were not performed". please advise what is a solution please

Sounds like the folder Write permissions issue described here with a solution:
"Some import operations were not performed" from camera import

Issue with opening pdf file from web browser

I have Acrobat Pro ver 6 and Adobe Reader 9.1 on a computer. when my user tries to open up a pdf from the web he is getting the following error message:
"The Adobe Acrobat/Reader that is running can not be used to view PDF files in a WEb Browser. Adbe Acrobat/Reader version 8 or 9 is required. Please exit and try again."
What also happens is that Acrobat Pro ver 6 opens up and nothing is there.
I am not sure why he is getting that message since Reader 9.1 is installed.
Can any one shed some light on this for me.
This user needs to have Acrobat and Reader on his system. I understand that there are issues with having both.
Also he has it set up so that any PDF is opening using the Reader 9.1.
Thanks,

Your PC's default reader configuration for embedded PDFs has become confused, due to multiple Adobe PDF document solutions installed on one PC.
Solution 1:
Go to Start > Run
Type regedit and click OK.
Browse to the following key: HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe
Make sure that the correct Default data value is set for the path where Adobe Reader or Acrobat are installed.
The default installation values are:
"C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe"
or
"C:\Program Files\adobe\acrobat 6.0\acrobat\Acrobat.exe" (not sure about this path. Check on your PC to be sure)
depending on whether Adobe Reader or Adobe Acrobat is installed.
Solution 2:
Configure the browser to use Acrobat or Adobe Reader as a helper application.
If you are using Firefox to browse the web, you can change this setting in Firefox by going to:
Tools > Options
Click on the "Applications" Tab.
The first item in the list should be "Adobe Acrobat Document". Under the Action list, click the drop down arrow and select the application you want to read PDFs within the web browser. Click OK, and you should be done.
If you're using Internet Explorer to view PDFs, try the below steps.
After you configure Acrobat or Adobe Reader as a helper application, the browser starts the helper application in a separate window and displays PDF files within that window. Acrobat and Adobe Reader both include a preference that lets you specify Acrobat or Adobe Reader as the helper application.
To configure Acrobat or Adobe Reader as a helper application:
Start Acrobat or Adobe Reader.
Choose Edit > Preferences.
Select Internet on the left.
Deselect Display PDF In Browser Using [Acrobat application], and then click OK.
Quit Acrobat or Adobe Reader.
The next time you select a link to a PDF file in the browser, a dialog box asks what you would like to do with the file. If you select Open It, the browser opens the PDF file in Acrobat or Adobe Reader (the helper application); if you select Save It To Disk, the browser saves the PDF file to your hard drive.

Issue with opening PDF files from the web Acrobat 8.1.4

Hello everyone
I just found out about this problem today, and it manifests in such a manner that when you try to open a PDF document on the web, it hangs for a while, and then the standard message about Adobe Acrobat not being able to open the document comes up, and after you OK away that you get the message that the program shuts down.
If I download the PDF itself and open it locally it works. Is there any known issue with updates recently that creates this problem?
The system is running on Windows 7 32-bits, and Adobe Acrobat is a part of the CS3 Master Collection.
Greetings from Alexander

Not supported file type can (but not always) mean the PDF was created with an old enough version of Acrobat, that it isn't comaptible with reader X or XI.
Might have been damaged is pretty cut and dried in its meaning and interpretation.
There's a known issue with Mac OS and Safari Browser "breaking" PDFs as they download, but it's not so common for Windows. Since these are files you already had, it would be even less applicable.
You can try downloading an older version of Reader to check if it's a compatibility issue, but you'd have to uninstall the latest to do it and it'd be a lot of bother if they still don't open. It would also mean they are "broken" and cannot be repaired, that I know of.

Multiple issues with Creative Cloud File Syncing

I'm have issues with syncing files on my mac to Adobe Creative Cloud. I don't seem to have issues syncing via drag and drop to my web browser. I keep getting this error while syncing via finder:
I also have a fairly complex PSD with folders that i'm toggling on and off using Layer Comps. I don't see any difference when switching Layer Comps within Extract in the browser. I do see the changes when turning on and off the folders though.. What's the deal with that?
Why does it take so long to render the PSD after I turn on a folder or switch layer comps? It takes about 30 seconds to re-render, which is crippling for our workflow.
This would be an amazing tool for our developers if these 3 issues were resolved.

Thanks for the information.
Could you now send me some log files please..
The log files can be found here:
Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/
Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync\
The logs have the date in the filename, like "CoreSync-2014-03-25.log". Please compress (zip) all the CoreSync-2014-MM-DD.log files and email them to me directly at [email protected]
Thanks
Warner

Adobe Bridge issue with index.html files

Hi, I have a perplexing problem.... Three weeks ago, I created a web photo gallery in Bridge. I transferred it to my website via FTP and it worked like a charm. Three days later I created another web gallery transferred it to my website using my ftp and the address of what I uploaded takes me to a blank page. I contacted my web hosting support and was told it looks like an issue with my index.html file. Here is a link to the gallery that is working: www.janieblanchard/com/galleries/prettylights/index.html
Here is the link to the site that is not working:
www.janieblanchard.com/galleries/macrogallery/index.html
Any advice would be so helpful, I've spend too many hours trying different galleries and uploading multiple times.
Thanks!

What exact camera make and model?
What specific, exact version of Adobe Camera Raw (ACR) plug-in?
What specific, exact versions of Bridge and of Yosemite?
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

User log in issue with Xcelsius SWF file

HI,
I am using the BI as source to BO. Xcelsius dashboard is using webi data by live office.
I have exported the xcelsius in swf file & ppt format.
i am using the credentials user name, password and authentication as SAP.
I have the roles which are created in BI and imported to BO and the roles have users in BI , which came by default to BO.
Now I have created the new users in BI with initial password. I cant login to infoview or swf until i change the initial password in BI and thn with new password i can log in to BO. I understood this concept.
But confusing part is after changing to new password in BI, i can be able to log in to swf or PPT but not fetching latest data from data base.
if i log on first into infoview , thn i can be able to log onto swf file or PPT correctly and access the latest data.
If i directly access the ppt file , i get 'failed to get the document information. lo 26315". But if i login to infoview first then to swf or ppt i wont get any problem.
The problem is, users are access the dashboard file from ppt and pdf. So , is there any work around that, the new user can directly access the data from swf or ppt, without entering the infoview???

Hi sapbi83 ,
May i Know which connection you are using for fetching data into xcelsius, is it LO(Live Office) or Qaaws
if it is Live Office then what is the refresh property set for live office object? and how many live office objects or how many qaaws connection u are using.?
provide the answe of all the above question, i'll be able to help you and Infoview has nothing to do it with the real time data connectivity. the dashboard is completely dependent on the connections used to get data into the xcelsius, if the error is coming in PPT or PDF standalone then there is some issue with the connection used in xcelsius, just let me know the answer of all the above questions.

Adobe Camera Raw 8.6 issue with Nikon D810 files

Just installed ACR 8.6 with D810 support.
A huge amount of moire is introduced when selecting the following profiles: camera standard, camera landscape, camera vivid, and camera monochrome.
All other profiles (adobe standard, camera neutral, camera flat, and camera portrait) seem ok.
The problem exists in Photoshop (via ACR) and in Lightroom 5.6. Please note that Nikon Capture NX-D doesn't have this issue.
Example: Check the upper portion of the following image:

I have experienced the same, although having never owned a camera without the olpf, I did not realize that what I was seeing was moire -- I was calling it "color banding" as if shooting with a low bit rate or very small color gamut.
I think the same issue is referred to in the following post: http://www.dslrbodies.com/accessories/software-for-nikon-dslrs/software-news/acr-86-and-li ghtroom-56.html but he is vague as to just what the "issue" is.
I noticed this issue not only with acr, but on the back of the lcd of the 810 itself. Wondering if I was doing something wrong in terms of settings or if it was a bad copy of the d810, I contacted nikon support. They were not helpful and told me to return the unit for repair. I saw this to a great degree on the lcd, to a small degree even in the raw images processed via Capture NX-D and to some extent via acr 8.6 as you say, when using he following profiles: camera standard, camera landscape, camera vivid, and camera monochrome. Since I was not able to convince myself tat it was not an issue with the camera itself, I returned the d810, so I was not stuck with a problematic unit or having to wait for a repair. Now of course I just have to wait for a replacement unit!!
Again, I am curious as to the extent others are seeing this problem. I am seeing nothing but superlatives posted by others. I am hoping that this is some raw processing issue and a bad lcd screen on my original d810, but it seems too big of a coincidence. If it is a matter of Adobe racing to keep up with the new profiles ok, but if this is the extent that I am going to see moire on a camera of this price then it is not worth the upgrade.
What are others experiencing?

OS X LION Issues with Full-Screen; iPhoto, Image Capture & Mail

Hello,
I'm experiencing un-Apple-like issues (bugs) with Lion in Full-Screen mode.
For example - iPhoto doesn't seem to like Full-Screen mode. If iPhoto is open and I connect a camera, for which I prefer Image Capture to retrieve my pics... Image Capture opens 'behind' the full-screen iPhoto, but I can't get to it. Image Capture shows as open on the menu bar in iPhoto's full-screen mode. If I go to the desktop (where it should be opening) Image Capture isn't 'on top' and clicking it takes me back to iPhoto full-screen
Similarly, if I get mail and return to the desktop (the only way to see the dock) and I click on the 'Mail' app icon - I am catapulted into Image Capture... or iPhoto. Returning to the Desktop to click the Mail icon from the dock... takes me to Image Capture... or iPhoto. The 3rd try takes me to the Mail.app which is usually always open and in full-screen mode.
While I'm complaining about bugs, I'd like to mention that I am fully dismayed by the loss of control in full-screen mode when using apps such as Mail or iPhoto. The Mail app opens an email to edit (such as a reply) but you can't access any other mail docs to 'cut and paste' info from. I can only click SEND or CANCEL.
What if I don't want to CANCEL? I just want to go to another email and cut a piece to paste.. I have to exit full-screen mode which allows me to open two email documents at once, then cut and paste. Essentially Mail in Full-Screen is only a reader... not a work area. I can only access the document I have open, since it greys out the Message Viewer. You can't click on the message viewer nor access any of the features of Mail.app. You can only write your email and either Cancel or Send. Where is the 'hold on a second while I go cut and paste'? I don't want to cancel.
Can't seem to use Safari since I'm constantly three-finger swiping it away. My cursor hovers over a text field and suddenly it's zooming in and locks text input. I have to iPhone-like swipe to expand to exit this inadvertent partial (very slight) zoom. Sometimes the zoom is so partial that I can't figure out what's going on until I just exit full-screen mode, close the window and start over.
Seems like I'm starting over and over and over... just to do simple things. Inadvertent zooming, inadvertent 3-finger returning to Desktop, inadvertent changing apps... ugh.
I'm willing to let go of the old and embrace the new future but so far it's been pretty uncomfortable for me to constantly monitor my overly sensitive trackpad gesturing combined with constant bugs and glitches. I'll save complaining about iPhoto's over-simplification (apparently for dummies) like the new Edit menu, Export menu, etc.. since it's more iLife than Lion related. Rate Lion: 2 out of 5 stars for ease of use & features complicated by unrefined software issues.

I've tried follwoing these instructions but I have an issue with
# Create snort user. The intention is to let user snort have access only to the snort database.
$ sudo createuser -U _postgres -P snort
Password:
Enter password for new role:
Enter it again:
Shall the new role be a superuser? (y/n) n
Shall the new role be allowed to create databases? (y/n) n
Shall the new role be allowed to create more new roles? (y/n) n
It keeps telling me "could not connect to database postgres: could not connect to server: No such file or directory"
I'm running OSX Mountain Lion, and have verified using serveradmin status postgres that it is up and running.

Issue with opening PDF file link from Safari

Hi Everyone,
I got a problem with opening PDF file link from Safari 4.04. Instead of getting a normal pdf content, it shows some weird characters. Not sure it is something wrong with Adobe Reader Plugin or Safari?
I have uploaded a screenshot of the issue in the adobe forum (http://forums.adobe.com/thread/531870). Please help!
Many Thanks,
John

There's nothing wrong, except the fact that you have Adobe Reader installed. You don't need it, so get rid of it; it will only cause problems with Safari. What you're seeing is the contents of the PDF file, rather than having it displayed.
If you want to download a PDF file, you can either Control-click on the link and choose "Download Linked File As…", or you can Option-click on the link for the file and it will be downloaded to your Download folder (usually your Desktop).
If you want to view a PDF file in Safari, you don't need Adobe Reader; Safari is perfectly capable of doing this by itself and has been for years. Adobe Reader will only get in the way and slow everything down.

Can't create web photo gallery with modified RAW files

I can use CS-2 to create a web photo gallery using unmodified RAW files, this seems to work fine.
However, after I tweak the exposure of a RAW file and a .xmp file has been created, if I try to create a web photo gallery, the program goes through the motions but no thumbnails or (bigger) jpg files are created. The resulting web photo gallery pages are just filled with broken link icons.
What's up?
Windows 2000
Photoshop CS-2
Cannon RAW files (.CR2 extensions)
Thanks,
Mark

I believe it may be to do with the sidecar files. My girlfriend has similar issues on Windows XP.
I have tried to recreate the problem here (on Mac OSX) but it all works fine for me, so i can't fully test it, but here is what i believe may be happening....
The sidecar file has the same name as the actual raw file (except the extension of course), so when the web gallery script is processing it, it does the raw file, then overwrites by trying to process the xmp file as an image, but of course it can't and then you end up with no image file in your thumbnail, or image directories in the web gallery for that image.
Two options you can try...
1) go into bridge and select the images to process in there (xmp files shouldn't show up there) and then use the Tools/Photoshop menu to access the WGB and choose 'Selected Bridge Images' as the source. (this has been tested successfully on win xp)
2) in the camera raw plugin, go into preferences and change the 'sidecar xmp' option to 'camera raw database'. You will then probably need to delete any sidecar files for the folder you wish to process and reapply your raw adjustments. If the problem is what i suspect (as above) this should also work, though i haven't been able to test.
Obviously you don't need to worry about the 'down rezzing' mentioned above as the web gallery builder should already be doing this for you...unless you changed it.

Captivate 5.5 issue with finding external files

I have a project where I am trying to have a swf open another document (pdf, ppt, etc.). What I am having an issue with is Captivate does not see the files if they are not in the same directory as the swf. I have tried multiple options. I can not have a drive letter involved as this is a mobile file which will be run off of a USB drive.
Any ideas would be appreciated.
Thanks.

Hi there
I'm not sure what you are experiencing here. How exactly have you tried to path your links? If you know the "HTML Shorthand" of accessing files it should not be a problem. Captivate won't need to "see" the files. Certainly plopping all the files together is the simplest (and most often recommended) way of working, but as long as you know how to use what we call "Relative Addressing", things should work fine.
So if you want a structure like this:
Captivate SWF Folder
** SomeSWF.SWF
** SomeSWF.HTM
** Standard.JS
And maybe you want a folder named PDFS that would make the structure look like this:
Captivate SWF Folder
** SomeSWF.SWF
** SomeSWF.HTM
** Standard.JS
** PDFs
**** SomePDF.PDF
The link inside Captivate would simply look like this:
PDFS/SomePDF.PDF
Or maybe you have a folder named PDFS that you want at the same level as the Captivate SWF Folder so the structure looks like this:
Captivate SWF Folder
** SomeSWF.SWF
** SomeSWF.HTM
** Standard.JS
PDFs
** SomePDF.PDF
In that case the link inside Captivate would look like this:
../PDFS/SomePDF.PDF
Also, if you are testing on your local C drive, the links may not work because you need to asjust your Flash Player Global Security Settings and add the output folder as a trusted location.
Steps for doing that are at the link below:
Click here to view
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Autovue 19.3 Web version - Issues with seeing CAD files & image generation

Similar Messages

Maybe you are looking for