AutoVue for Agile PQM - Java Runtime Environment Question

Greetings,
An end user is attempting to view/open attachments within Agile Product Quality Management (PQM); we use Agile PQM 9.3.1.
When clicking on an attachment file, a pop-up screen opens with a javascript alert, prompting the user with, "Please Install Java Runtime Environment." After clicking "OK", user is redirected to java download website. User downloads and installs the update.
After rebooting the machine, we attempt to access the attachment file again within PQM and receive the same error message, "Please Install Java..."
After installing the first java update, the user is now on the following java version:
Java Plug-in 10.55.2.14
Using JRE version 1.7.0_55-b14 Java HotSpot(TM) Client VM
Do we need to install the second update to be able to view attachments within Agile PQM via AutoVue?
I can't test the java updates myself because there are some legacy Oracle apps that I won't be able to support if I update my java.
Thanks in advance,
William

You might want to post the question to the Agile forum
The popup you see seems to be tied to Agile code itself and not AutoVue
AutoVue will work on Java 7u55
But you are running Agile, so you will need to make sure the rest of the apps are confirmed with 7u55
You also need to review Java update guidelines, by default you will be always prompted to install the latest java update

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      0x045a6400 JavaThread "MonConnMgr3001" [_thread_in_native, id=5284, stack(0x093b0000,0x093f0000)]
      0x045a6000 JavaThread "Timer-0" [_thread_blocked, id=2932, stack(0x09330000,0x09370000)]
    =>0x045a5400 JavaThread "Thread-69" [_thread_in_native_trans, id=8100, stack(0x090e0000,0x09120000)]
      0x045a4c00 JavaThread "Thread-68" [_thread_blocked, id=7160, stack(0x09060000,0x090a0000)]
      0x045a4400 JavaThread "Thread-67" [_thread_blocked, id=2212, stack(0x08fe0000,0x09020000)]
      0x04875400 JavaThread "Thread-66" [_thread_blocked, id=7180, stack(0x08f60000,0x08fa0000)]
      0x04875000 JavaThread "Thread-65" [_thread_blocked, id=2672, stack(0x08ee0000,0x08f20000)]
      0x04874800 JavaThread "Thread-64" [_thread_blocked, id=8456, stack(0x08e60000,0x08ea0000)]
      0x04874000 JavaThread "Thread-63" [_thread_blocked, id=7708, stack(0x08de0000,0x08e20000)]
      0x04873c00 JavaThread "Thread-62" [_thread_blocked, id=9204, stack(0x08d60000,0x08da0000)]
      0x04873400 JavaThread "Thread-61" [_thread_blocked, id=1496, stack(0x08ce0000,0x08d20000)]
      0x04873000 JavaThread "Thread-60" [_thread_blocked, id=3480, stack(0x08c60000,0x08ca0000)]
      0x04872800 JavaThread "Thread-59" [_thread_blocked, id=7740, stack(0x08be0000,0x08c20000)]
      0x04872400 JavaThread "Thread-58" [_thread_blocked, id=3496, stack(0x08b60000,0x08ba0000)]
      0x04871c00 JavaThread "Thread-57" [_thread_blocked, id=4892, stack(0x08ae0000,0x08b20000)]
      0x04871400 JavaThread "Thread-56" [_thread_blocked, id=5640, stack(0x08a60000,0x08aa0000)]
      0x04871000 JavaThread "Thread-55" [_thread_blocked, id=8120, stack(0x089e0000,0x08a20000)]
      0x04870800 JavaThread "Thread-54" [_thread_blocked, id=5388, stack(0x08960000,0x089a0000)]
      0x04870400 JavaThread "Thread-53" [_thread_blocked, id=7072, stack(0x088e0000,0x08920000)]
      0x0486fc00 JavaThread "Thread-52" [_thread_blocked, id=7184, stack(0x08860000,0x088a0000)]
      0x0486f800 JavaThread "Thread-51" [_thread_blocked, id=8760, stack(0x087e0000,0x08820000)]
      0x0486f000 JavaThread "Thread-50" [_thread_blocked, id=2380, stack(0x08760000,0x087a0000)]
      0x0486e800 JavaThread "Thread-49" [_thread_blocked, id=3616, stack(0x086e0000,0x08720000)]
      0x0486e400 JavaThread "Thread-48" [_thread_blocked, id=5056, stack(0x08660000,0x086a0000)]
      0x0486dc00 JavaThread "Thread-47" [_thread_blocked, id=5468, stack(0x085e0000,0x08620000)]
      0x0485a000 JavaThread "Thread-46" [_thread_blocked, id=8556, stack(0x08560000,0x085a0000)]
      0x04859c00 JavaThread "Thread-45" [_thread_blocked, id=3656, stack(0x084e0000,0x08520000)]
      0x04859400 JavaThread "Thread-44" [_thread_blocked, id=8924, stack(0x08460000,0x084a0000)]
      0x04858c00 JavaThread "Thread-43" [_thread_blocked, id=7536, stack(0x083e0000,0x08420000)]
      0x04858800 JavaThread "Thread-42" [_thread_blocked, id=4368, stack(0x08360000,0x083a0000)]
      0x04858000 JavaThread "Thread-41" [_thread_blocked, id=8488, stack(0x082e0000,0x08320000)]
      0x04857c00 JavaThread "Thread-40" [_thread_blocked, id=6112, stack(0x08260000,0x082a0000)]
      0x04857400 JavaThread "Thread-39" [_thread_blocked, id=6060, stack(0x081e0000,0x08220000)]
      0x04857000 JavaThread "Thread-38" [_thread_blocked, id=9200, stack(0x08160000,0x081a0000)]
      0x04856800 JavaThread "Thread-37" [_thread_blocked, id=5476, stack(0x080e0000,0x08120000)]
      0x04856000 JavaThread "Thread-36" [_thread_blocked, id=2828, stack(0x08060000,0x080a0000)]
      0x04855c00 JavaThread "Thread-35" [_thread_blocked, id=8320, stack(0x07fe0000,0x08020000)]
      0x04855400 JavaThread "Thread-34" [_thread_blocked, id=5668, stack(0x07f60000,0x07fa0000)]
      0x04855000 JavaThread "Thread-33" [_thread_blocked, id=8316, stack(0x07ee0000,0x07f20000)]
      0x04854800 JavaThread "Thread-32" [_thread_blocked, id=4836, stack(0x07e60000,0x07ea0000)]
      0x04854400 JavaThread "Thread-31" [_thread_blocked, id=964, stack(0x07de0000,0x07e20000)]
      0x04853c00 JavaThread "Thread-30" [_thread_blocked, id=4544, stack(0x07d60000,0x07da0000)]
      0x04853400 JavaThread "Thread-29" [_thread_blocked, id=4388, stack(0x07ce0000,0x07d20000)]
      0x04853000 JavaThread "Thread-28" [_thread_blocked, id=7204, stack(0x07c60000,0x07ca0000)]
      0x04852800 JavaThread "Thread-27" [_thread_blocked, id=864, stack(0x07be0000,0x07c20000)]
      0x0482f800 JavaThread "Thread-26" [_thread_blocked, id=6928, stack(0x07b60000,0x07ba0000)]
      0x0482f400 JavaThread "Thread-25" [_thread_blocked, id=7692, stack(0x07ae0000,0x07b20000)]
      0x0482ec00 JavaThread "Thread-24" [_thread_blocked, id=7196, stack(0x07a60000,0x07aa0000)]
      0x0482e400 JavaThread "Thread-23" [_thread_blocked, id=7116, stack(0x079e0000,0x07a20000)]
      0x0482e000 JavaThread "Thread-22" [_thread_blocked, id=4332, stack(0x07960000,0x079a0000)]
      0x0482d800 JavaThread "Thread-21" [_thread_blocked, id=6780, stack(0x078e0000,0x07920000)]
      0x0482d400 JavaThread "Thread-20" [_thread_blocked, id=5700, stack(0x07860000,0x078a0000)]
      0x0482cc00 JavaThread "Thread-19" [_thread_blocked, id=6116, stack(0x077e0000,0x07820000)]
      0x0482c800 JavaThread "Thread-18" [_thread_blocked, id=7824, stack(0x07760000,0x077a0000)]
      0x0482c000 JavaThread "Thread-17" [_thread_blocked, id=9096, stack(0x076e0000,0x07720000)]
      0x0482b800 JavaThread "Thread-16" [_thread_blocked, id=9144, stack(0x07660000,0x076a0000)]
      0x0482b400 JavaThread "Thread-15" [_thread_blocked, id=5336, stack(0x075e0000,0x07620000)]
      0x0482ac00 JavaThread "Thread-14" [_thread_blocked, id=2076, stack(0x07560000,0x075a0000)]
      0x0482a800 JavaThread "Thread-13" [_thread_blocked, id=5300, stack(0x074e0000,0x07520000)]
      0x0482a000 JavaThread "Thread-12" [_thread_blocked, id=4912, stack(0x07460000,0x074a0000)]
      0x04829c00 JavaThread "Thread-11" [_thread_blocked, id=8512, stack(0x073e0000,0x07420000)]
      0x04829400 JavaThread "Thread-10" [_thread_blocked, id=8772, stack(0x07360000,0x073a0000)]
      0x04828c00 JavaThread "Thread-9" [_thread_blocked, id=4380, stack(0x072e0000,0x07320000)]
      0x04828800 JavaThread "Thread-8" [_thread_blocked, id=6076, stack(0x07260000,0x072a0000)]
      0x04828000 JavaThread "RMI Reaper" [_thread_blocked, id=6184, stack(0x071e0000,0x07220000)]
      0x04801c00 JavaThread "Thread-7" [_thread_blocked, id=4168, stack(0x07160000,0x071a0000)]
      0x0496a000 JavaThread "HSQLDB Timer @def14f" daemon [_thread_blocked, id=4616, stack(0x050e0000,0x05120000)]
      0x03bd6c00 JavaThread "C3P0PooledConnectionPoolManager[identityToken->2x760f905j9tmy1l1yrpa|1e2c841]-HelperThread-#2" daemon [_thread_blocked, id=4136, stack(0x05060000,0x050a0000)]
      0x03bd6400 JavaThread "C3P0PooledConnectionPoolManager[identityToken->2x760f905j9tmy1l1yrpa|1e2c841]-HelperThread-#1" daemon [_thread_blocked, id=8356, stack(0x04fe0000,0x05020000)]
      0x03a05400 JavaThread "C3P0PooledConnectionPoolManager[identityToken->2x760f905j9tmy1l1yrpa|1e2c841]-HelperThread-#0" daemon [_thread_blocked, id=5404, stack(0x04f60000,0x04fa0000)]
      0x03a04c00 JavaThread "C3P0PooledConnectionPoolManager[identityToken->2x760f905j9tmy1l1yrpa|1e2c841]-AdminTaskTimer" daemon [_thread_blocked, id=5860, stack(0x041c0000,0x04200000)]
      0x042ae000 JavaThread "GC Daemon" daemon [_thread_blocked, id=5292, stack(0x04140000,0x04180000)]
      0x03a66400 JavaThread "RMI TCP Accept-0" daemon [_thread_in_native, id=8056, stack(0x03fb0000,0x03ff0000)]
      0x03a63c00 JavaThread "RMI TCP Accept-9090" daemon [_thread_in_native, id=2664, stack(0x03f30000,0x03f70000)]
      0x03a42c00 JavaThread "RMI TCP Accept-0" daemon [_thread_in_native, id=8832, stack(0x03da0000,0x03de0000)]
      0x00f56800 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=4600, stack(0x039a0000,0x039e0000)]
      0x00f47400 JavaThread "C1 CompilerThread0" daemon [_thread_blocked, id=7060, stack(0x038f0000,0x03960000)]
      0x00f46400 JavaThread "Attach Listener" daemon [_thread_blocked, id=3928, stack(0x03870000,0x038b0000)]
      0x00f43000 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=4864, stack(0x037f0000,0x03830000)]
      0x00f3c000 JavaThread "Finalizer" daemon [_thread_blocked, id=6164, stack(0x03770000,0x037b0000)]
      0x00f3a800 JavaThread "Reference Handler" daemon [_thread_blocked, id=9004, stack(0x036f0000,0x03730000)]
      0x00eba400 JavaThread "main" [_thread_in_native, id=4904, stack(0x00d80000,0x00df0000)]
    Other Threads:
      0x00efd400 VMThread [stack: 0x03640000,0x036b0000] [id=5172]
      0x03a68400 WatcherThread [stack: 0x04090000,0x04100000] [id=9092]
    VM state:synchronizing (normal execution)
    VM Mutex/Monitor currently owned by a thread:  ([mutex/lock_event])
    [0x00eb8780] Threads_lock - owner thread: 0x00efd400
    Heap
    def new generation   total 142208K, used 109631K [0x10340000, 0x1a9e0000, 0x1a9e0000)
      eden space 113792K,  90% used [0x10340000, 0x167a60c0, 0x17260000)
      from space 28416K,  24% used [0x18e20000, 0x194c9cd8, 0x1a9e0000)
      to   space 28416K,   0% used [0x17260000, 0x17260000, 0x18e20000)
    tenured generation   total 341376K, used 148495K [0x1a9e0000, 0x2f740000, 0x2f740000)
       the space 341376K,  43% used [0x1a9e0000, 0x23ae3f10, 0x23ae4000, 0x2f740000)
    compacting perm gen  total 145408K, used 59874K [0x2f740000, 0x38540000, 0x38540000)
       the space 145408K,  41% used [0x2f740000, 0x331b88a8, 0x331b8a00, 0x38540000)
        ro space 10240K,  51% used [0x38540000, 0x38a73000, 0x38a73000, 0x38f40000)
        rw space 12288K,  55% used [0x38f40000, 0x395de4f8, 0x395de600, 0x39b40000)
    Code Cache  [0x013b0000, 0x02378000, 0x033b0000)
    total_blobs=6549 nmethods=6302 adapters=179 free_code_cache=17026624 largest_free_block=384
    Dynamic libraries:
    0x00400000 - 0x00417000 C:\Program Files (x86)\Tomcat\bin\Tomcat.exe
    0x771c0000 - 0x77340000 C:\Windows\SysWOW64\ntdll.dll
    0x76ac0000 - 0x76bd0000 C:\Windows\syswow64\kernel32.dll
    0x752f0000 - 0x75336000 C:\Windows\syswow64\KERNELBASE.dll
    0x758f0000 - 0x75990000 C:\Windows\syswow64\ADVAPI32.dll
    0x75830000 - 0x758dc000 C:\Windows\syswow64\msvcrt.dll
    0x74e10000 - 0x74e29000 C:\Windows\SysWOW64\sechost.dll
    0x75710000 - 0x75800000 C:\Windows\syswow64\RPCRT4.dll
    0x74d20000 - 0x74d80000 C:\Windows\syswow64\SspiCli.dll
    0x74d10000 - 0x74d1c000 C:\Windows\syswow64\CRYPTBASE.dll
    0x75ac0000 - 0x7670a000 C:\Windows\syswow64\SHELL32.dll
    0x75290000 - 0x752e7000 C:\Windows\syswow64\SHLWAPI.dll
    0x74d80000 - 0x74e10000 C:\Windows\syswow64\GDI32.dll
    0x76760000 - 0x76860000 C:\Windows\syswow64\USER32.dll
    0x758e0000 - 0x758ea000 C:\Windows\syswow64\LPK.dll
    0x74e30000 - 0x74ecd000 C:\Windows\syswow64\USP10.dll
    0x75340000 - 0x753a0000 C:\Windows\system32\IMM32.DLL
    0x751c0000 - 0x7528c000 C:\Windows\syswow64\MSCTF.dll
    0x6d810000 - 0x6dac0000 C:\Program Files (x86)\Java\jre6\bin\client\jvm.dll
    0x74140000 - 0x74172000 C:\Windows\system32\WINMM.dll
    0x7c340000 - 0x7c396000 C:\Windows\system32\MSVCR71.dll
    0x740f0000 - 0x7413c000 C:\Windows\system32\apphelp.dll
    0x6d7c0000 - 0x6d7cc000 C:\Program Files (x86)\Java\jre6\bin\verify.dll
    0x6d330000 - 0x6d34f000 C:\Program Files (x86)\Java\jre6\bin\java.dll
    0x6d800000 - 0x6d80f000 C:\Program Files (x86)\Java\jre6\bin\zip.dll
    0x76bd0000 - 0x76d2c000 C:\Windows\syswow64\ole32.dll
    0x6d560000 - 0x6d569000 C:\Program Files (x86)\Java\jre6\bin\management.dll
    0x6d610000 - 0x6d623000 C:\Program Files (x86)\Java\jre6\bin\net.dll
    0x753e0000 - 0x75415000 C:\Windows\syswow64\WS2_32.dll
    0x75990000 - 0x75996000 C:\Windows\syswow64\NSI.dll
    0x74880000 - 0x748bc000 C:\Windows\system32\mswsock.dll
    0x747d0000 - 0x747d6000 C:\Windows\System32\wship6.dll
    0x748d0000 - 0x748e0000 C:\Windows\system32\NLAapi.dll
    0x748c0000 - 0x748d0000 C:\Windows\system32\napinsp.dll
    0x74830000 - 0x74874000 C:\Windows\system32\DNSAPI.dll
    0x74820000 - 0x74828000 C:\Windows\System32\winrnr.dll
    0x747e0000 - 0x747e5000 C:\Windows\System32\wshtcpip.dll
    0x74800000 - 0x7481c000 C:\Windows\system32\IPHLPAPI.DLL
    0x747f0000 - 0x747f7000 C:\Windows\system32\WINNSI.DLL
    0x747c0000 - 0x747c6000 C:\Windows\system32\rasadhlp.dll
    0x74780000 - 0x747b8000 C:\Windows\System32\fwpuclnt.dll
    0x74750000 - 0x74766000 C:\Windows\system32\CRYPTSP.dll
    0x744d0000 - 0x7450b000 C:\Windows\system32\rsaenh.dll
    0x74030000 - 0x7403b000 C:\Windows\system32\profapi.dll
    0x6d7a0000 - 0x6d7a8000 C:\Program Files (x86)\Java\jre6\bin\sunmscapi.dll
    0x759a0000 - 0x75abd000 C:\Windows\syswow64\CRYPT32.dll
    0x753d0000 - 0x753dc000 C:\Windows\syswow64\MSASN1.dll
    0x6d630000 - 0x6d639000 C:\Program Files (x86)\Java\jre6\bin\nio.dll
    0x10000000 - 0x10047000 C:\Windows\System32\corojdk11.dll
    0x74ed0000 - 0x74f5f000 C:\Windows\syswow64\OLEAUT32.dll
    0x75420000 - 0x754a3000 C:\Windows\syswow64\CLBCatQ.DLL
    0x744c0000 - 0x744ce000 C:\Windows\system32\RpcRtRemote.dll
    0x74180000 - 0x741df000 C:\Windows\system32\SXS.DLL
    0x0b820000 - 0x0b853000 C:\Program Files (x86)\Tomcat\bin\HASPJava.dll
    0x0b860000 - 0x0bb4d000 C:\Program Files (x86)\Tomcat\bin\hasp_windows_87368.dll
    0x74c50000 - 0x74c57000 C:\Windows\system32\WSOCK32.DLL
    0x6d000000 - 0x6d14c000 C:\Program Files (x86)\Java\jre6\bin\awt.dll
    0x73c20000 - 0x73c71000 C:\Windows\system32\WINSPOOL.DRV
    0x74430000 - 0x744b4000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_ec83dffa859149af\COMCTL32.dll
    0x6eb40000 - 0x6eb53000 C:\Windows\system32\DWMAPI.DLL
    0x6d230000 - 0x6d286000 C:\Program Files (x86)\Java\jre6\bin\fontmanager.dll
    0x77190000 - 0x77195000 C:\Windows\system32\PSAPI.DLL
    VM Arguments:
    jvm_args: -Dcatalina.home=C:\Program Files (x86)\Tomcat -Dcatalina.base=C:\Program Files (x86)\Tomcat -Djava.endorsed.dirs=C:\Program Files (x86)\Tomcat\endorsed -Djava.io.tmpdir=C:\Program Files (x86)\Tomcat\temp -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=C:\Program Files (x86)\Tomcat\conf\logging.properties -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=c:\progra~2\tomcat -Xms500m -Xmx500m -XX:SurvivorRatio=4 -XX:PermSize=143m -XX:MaxPermSize=143m -Xss200k -XX:+PrintGC -XX:+PrintGCDetails -XX:+PrintGCTimeStamps -Xloggc:TomcatGarbageCollection -Dcom.sun.management.jmxremote.port=9090 -Dcom.sun.management.jmxremote.authenticate=false -Dcom.sun.management.jmxremote.ssl=false -Dcom.sun.management.jmxremote=true
    java_command: <unknown>
    Launcher Type: generic
    Environment Variables:
    PATH=Y:\Legato\nsr\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;c:\Tivoli\IBM\ITM\bin;c:\Tivoli\IBM\ITM\InstallITM;c:\Tivoli\IBM\ITM\TMAITM6;C:\Program Files (x86)\Tomcat\lib
    USERNAME=NCDWSMNASP0101$
    OS=Windows_NT
    PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 44 Stepping 2, GenuineIntel
    ---------------  S Y S T E M  ---------------
    OS: Windows NT 6.1 , 64 bit Build 7601 Service Pack 1
    CPU:total 4 (1 cores per cpu, 1 threads per core) family 6 model 44 stepping 2, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, sse4.1, sse4.2, popcnt
    Memory: 4k page, physical 4193848k(1041944k free), swap 8385852k(5027848k free)
    vm_info: Java HotSpot(TM) Client VM (20.45-b01) for windows-x86 JRE (1.6.0_45-b06), built on Mar 26 2013 13:40:03 by "java_re" with MS VC++ 7.1 (VS2003)
    time: Sun Feb 09 19:41:33 2014
    elapsed time: 31207 seconds

    Thanks a lot.
    HASPJava.dll is used by verification  License and is invoked less and can't use a lot of native memory.
    Our business is communicating between java and COM component. In order to implement it, we used JavaCom to generate java class for COM component.
    Memory of COM component is little, but Native Memory is high.
    Who used JavaCom and did you meet this problem?
    Please give me some suggestions. Thanks a lot.

  • TZupdater for the Java Runtime Environment for jdk/jre 1.6

    B"H
    Hi,
    I need the TZupdater for the Java Runtime Environment for 1.6, unfortunately the only one that I can find on the Oracle/Java site is :
    Java Time Zone Updater Tool 1.3.57
    The TZUpdater tool is to enable an Oracle JDK 7 or JRE 7 user to patch their installation with the most recent timezone data
    Can someone please point me to the relevant link for JDK 6 or JRE 6
    Thank you in advance
    Yechezkel

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    Timezone Data Versions in the JRE Software
    This gives the JRE Update Release release and the corresponding TZUpdater Version
    Regards,
    Debbie

  • HT4623 website requires java runtime environment plugin how to for iphone

    Website requires java runtime environment (JRE) plugin. How to install for iphone 3GS & iPhone 5?
    Thanks in advance.

    No. The iPhone will not support Java applications of any kind.

  • Need help with Java Runtime Environment pop-up for Yosemite OS X.

    Java Runtime Environment is disabling my Safari but does not effect Firefox. After installing the 8.40 update of Java and jumping through all the hoops I still get the JRE needs to be installed pop-up message.

    Most likely, you have a web plugin that depends on the Java runtime distributed by Apple, such as the Facebook video calling plugin or the "NexDef" plugin for watching baseball streams. If you no longer need the plugin, remove it, including its automatic update mechanism (if any) according to the developer's instructions. Otherwise, install Java.

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    Problem opening Macroleads Firetool and and Omnileads in Webfire. Tried to see if I could download what it seems to be asking for "Java runtime environment 1.6 u29." Thought I downloaded it, but did not help
    I've lost track of what I've done to solve the problem, but in any case I still get the red bar message that says "If you accidentally clicked no to the security warning, please click here to reload".
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    Hello,
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    I would recommend that maybe you see if it hasn't been reported already before submitting it.
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  • How to Force Internet Explorer specific Java Runtime Environment?

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    bobparis wrote:
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