AUX 2 (stereo RCA) on Audigy 2 ZS Platinum only records left chann

As the title states, I can only get a signal through the left channel of the AUX 2 input (stereo RCA inputs on the front panel). I know for sure that both the left and right input channels are carrying a signal, because if I plug in the R channel into the L input, I get signal. I'm pretty sure this was working in the past, but I can't be certain. Is there a setting somewhere to enable stereo playback/recording through AUX 2? I'm pretty sure it should be there by default, so I have a feeling something is wrong with my card/front panel. I verified that the ribbon cable is firmly connected on both ends. Any ideas?

Hi, is anyone able to offe some help? Thanks

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  • Sound blaster Audigy 2zs platinum setup with creative inspire 5.1 digital 5

    what should the setup be for the sound blaster Audigy 2zs platinum and the reati've inspire 5. digital 5500 because with the decoder in i only get center fl fr on games. i dont get sound from the rear speakers.but when i take the decoder out and just plug the 3 leads straight into the back of my sound card i get 5. any help plz.i done a thx sound test with the decoder in it does fl i can hear it but i can hear the center as well
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    I Have had a problem for ages. I have the Audigy 2 ZS Platinum and Inspire 5. digital 5500.
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    Dear Martin
    Thanks for your reply
    I am sorry for the problem you are facing.
    To achieve outputs from all the speaker during speaker test, you will need to have an analog connection, or digital DIN connection.
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    Best Regards
    (Mod Note: Name Removed)
    Creative Customer Support Services
    Creative Labs Europe:
    Original Message Follows:
    Hi
    I understand you must be busy, so no problem.
    No I do not hear EAX when in Pro-logic mode. I only hear (depending on the game in question)
    Half life two: front left-right and centre. NO rears
    Fear: Front, left, right, & centre. No rears
    Farcry Front left, right & centre. No Rears
    When I run your speaker test HISSSSS, No Rears, no front left or right
    Beats me?
    Regards
    Martin
    -----Original Message-----
    From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
    Sent: 24 January 2006 5:44
    To: Martin
    Dear Martin
    I apologize for the delay on the answer.
    If you select Dolby Prologic mode on the decoder, are you able to listen
    the game audio, with EAX, in all of the speakers?
    Regarding to the optional bay dri've, you can purchase it from ou
    Best Regards
    (Mod Note: Name Removed)
    Original Message Follows:
    Hello
    Your email was helpful, unfortunately, not for my unit, you see I would
    have
    connected the Jack leads in by now if the inspire had Jack lead inputs
    as
    you describe
    Please don't think I am being sarcastic, but from reading the
    correspondence
    below it would seem as if your department is having difficulty
    understanding
    my problem.
    Also it would seem your department doesn't have the necessary technical
    information on your very own product, so to help with your dilemma I
    have
    taken photos of the input/outputs on the Inspire unit.
    You will clearly see the inspire has no inputs other than Coaxial and
    Optic.
    This leaves me back to my last post. I think the solution would be for
    me to
    purchase the correct processor, which would have come with the original
    sound card had I not been a little tight on the money front.
    I have attached a photo of the sound card with the processor, I would
    love
    to buy this processor but find myself unable to locate this product on
    your
    web site. Would you possibly be able to send me the correct link to this
    item so I can buy this Processor Please?
    Kind regards
    Martin
    -----Original Message-----
    From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
    Sent: 8 January 2006 0:3
    To: Martin
    Subject: RE: CLE -
    Dear Martin
    Thanks for your reply
    Your soundcard is Audigy 2 ZS
    Your speaker is Creative Inspire 5. Digital 5500
    You will need to have a 3:3 cable(with the color green, black, orange)
    to connect your soundcard to your speaker, to achieve the 5. effects
    with games.
    Below is the connection:
    - Connect line out jack of Audigy 2 ZS
    to 'Front' of Creative Inspire 5. Digital 5500 using the green color
    connection
    - Connect line out 2 jack of Audigy 2 ZS
    to 'Rear' of Creative Inspire 5. Digital 5500 using the black color
    connection
    - Connect line out 3 jack of Audigy 2 ZS
    to 'Center/Subwoofer' of Creative Inspire 5. Digital 5500 using the
    orange color connection
    Once you have done the correct connection, play the game DOOM3.
    Ensure you have selected either the EAX or surround option in the game
    settings.
    Does it work?
    Best Regards
    (Mod Note: Name Removed)
    Creative Customer Support Services
    Creative Labs Europe
    Original Message Follows:
    You have lost me. Your sound card clearly states that I can have EAX
    surround decoding from the sound card I have purchased.
    All of the games on your web site claim to give me an environmental
    effect
    that will blow my mind, hence EAX.
    All I have done wrong is NOT buying your decoder that comes with the
    sound
    card. My mistake.
    All I want to do is re-address this issue and buy the correct
    decoder/processor.
    Can you point me to the correct link on your web site so I can buy the
    correct decoder/processor?
    As for the PCM out of the above cables, this foxes me as my other
    equipment
    only use Optical cabling on my Lexicon processor and from that I have DD
    7., DTS 7. and meridian 5. lossless.
    My issue is more to do with NO EAX from the rear and centre channels
    while
    in-game.
    Kind regards
    Martin
    -----Original Message-----
    From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
    Sent: 6 January 2006 09:3
    To: Martin
    Subject: RE: CLE - Technical Support Request (KMM887805I6636L0KM)
    Dear Martin
    Thanks for your reply
    All commercial digital connection eg. optical or coaxial cable will only
    carry PCM stereo signal. If you want to output the signal to a surround
    5. with extra EAX environment effects, it will not be possible at all
    since it is only restricted to stereo channel signal.
    As per current industry limitations, we are bound to follow the standard
    one-signal output for all our SPDIF and Optical output jacks. This is
    something that is currently shared by all vendors for all products.
    Please note that all games are not dolby digital, even they are , it
    will require certain motherboard to encode it to dolby digital signal,
    which our soundcard does not support.
    You can only use analog connections to gain true 5. surround for
    gaming..
    email.
    Best Regards
    (Mod Note: Name Removed)
    Creative Customer Support Services
    Creative Labs Europe
    Original Message Follows:
    Hi Joong
    I don't fully understand your email, but I do get the gist of what
    you're
    saying and understand I need to connect the analogue cable to fully
    appreciate the sound in EAX.
    Would you be able to tell me what product I could buy from your
    catalogue
    which would marry up with the sound card I have, as I understand now
    that
    the Inspire 5. will not do the job.
    Kind regards
    Martin
    -----Original Message-----
    From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
    Sent: 6 January 2006 04:00
    To: Martin
    Subject: RE: CLE - Technical Support Request (KMM8875697I6636L0KM)
    Dear Martin
    Thank you for the reply.
    Computer games written with support for 3D audio do not require a Dolby
    Digital Interacti've Content Encoder (DICE) to output multichannel sound,
    with no exceptions. Sound devices that support the real time encoder
    technology from Dolby will simply receive the multichannel wave file
    output and encode it in real time to a somewhat modified Dolby Digital
    bitstream. Creative does not support the Dolby Digital Interacti've
    Content Encoder on any of its sound cards.
    The only difference between a Sound Blaster card and an audio card that
    has a real time encoder, is that you can make a one-wire, digital
    connection from your audio card to your home theater receiver and enjoy
    discrete multichannel sound from the game. However there will be a
    continuous, slight delay, known as "latency", as the encoder is creating
    and transmitting the bitstream, and of course the compression scheme
    being used is "lossy" (i.e. not bit-accurate).
    If you want to enjoy 3D audio in 3D enabled PC games in multichannel
    surround sound with a Sound Blaster card, it is recommended that you
    connect the analog outputs of the sound card directly to the analog
    inputs of the receiver. This will require 3 cables for 5. surround
    sound, one for front right and left, one for rear left and right, and
    another one for front center and subwoofer. Though it requires more
    cables than a real time encoder system, it will not have any latency
    issues. When connecting PC audio to a home theater receiver, Creative's
    latest sound cards such as Sound Blaster Audigy, Sound Blaster Audigy 2
    are likely to provide higher quality audio than any Dolby Digital real
    time encode system available for the PC today.
    Please retain all the previous correspondence when replying to this
    email.
    Best Regards
    (Mod Note: Name Removed)
    Creative Customer Support Services
    Please do not use this link to submit technical queries
    Original Message Follows:
    Hi
    One particular game which has "in-game" DD is Farcry; I used this as my
    benchmark disc for DD and to push my Nvidia 7800 GTX GPU's (I have tried
    it
    on friend's machines and they get the full surround effect so I Know
    this
    version is ok. I also have ALL of the game patches & updates.
    I would like to point out that while playing Doom 3, Half Life 2,Fear,
    Colin
    McRae rally 04,FIFA 2004,Meddle of honour pacific assault, Rome, Shadow
    ops, All these games have EAX HD, which is enabled within the options
    menu
    "in-game", But I do not get ANY use out of the rear's and I might as
    well
    listen in stereo.
    No, inspire 5500 does not automatically switch while "in-game" when DD
    is present as you would expect, but does if it was a Movie, which makes
    me
    think the DD stream isn't getting to the processor.
    I originally thought I could put all this to rest if I could buy the
    control
    panel that would have come with the Sound card if I had not tried to
    save
    money, but every time I search your accessories site I get completely
    lost,
    it really isn't user friendly, the sub-menus are very time consuming and
    point you in the wrong direction because they are not categorised as Joe
    public would understand
    I downloaded your TEST Movies and creative demo player utility, ran it
    but
    still no EAX HD or DD if that were present.
    I want to put this card and Processor into my boys computer (which is
    the
    same Spec as mine and I will update to the FX series, but I am unwilling
    if
    I cannot find a logical reason why this set-up cannot work first.
    Would it have anything to do with the pins on the Digital out on the
    sound
    card plug, the one I bought and was attached to the last email? Only
    sending
    certain channels down to the processor?
    Regards
    Martin
    -----Original Message-----
    From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
    Sent: 5 January 2006 08:09
    To: Martin
    Subject: RE: CLE - Technical Support Request (KMM8868993I6636L0KM)
    Dear Martin
    Thanks for your reply
    Your speakers are fine as you mentioned that there is sound from all the
    speakers when you are playing movie.
    May i know what game are you playing when there are no sound from the
    rear speakers?
    Have you done the appropriate settings in the game to achieve the 5.
    sound?
    Is there any game patches that you will need to update?
    Does the Dolby Digital LED light up when you are playing the game?
    Please retain all the previous correspondence when replying to this
    email.
    Best Regards
    (Mod Note: Name Removed)
    Creative Customer Support Servic
    Original Message Follows:
    Hi
    I am sorry; I should have said the Inspire 5. was model number digital
    5500
    S/N SW330030026.
    The inspire has these connection on the back of the processor
    >From top/back of unit
    Audio Outputs
    Front
    Rear
    Centre/subwoofer
    Audio inputs
    Audio line in
    Coaxial
    Optical
    DIN
    The Din to a remotely located Subwoofer which has the speaker leads
    inputting into it. Plus power.
    Attached is the creative view of the controls menu and I have attached
    the
    invoice I was sent, it shows the lead I was told to fit.
    As I said, I can now hear DD5. while within a movie from ALL speakers
    BUT
    no sound from rears during IN GAME DD5.
    I do not use this PC for films only games.
    Regards
    Martin
    If you are having a digital connection, it is normal for only get only
    front left/right is you use the speaker test option.
    http://us.creative.com/support/kb/article.asp?l=3&sid=4858
    Speaker test only outputs from two front speakers?
    You mentioned that that you are unable to get any sound from the rear
    speakers when playing game right? May i know are you using a digital
    connection? May i know what speaker settings have been made under
    Creative Speaker settings?
    Do get back to me on the above.
    Thanks
    Original Message Follows:
    Operating System: Windows XP Professional x64 Edition
    Creative Model Number: SBO 350
    Computer Brand/Model: home made
    Processor/CPU: AMD 64
    Memory: Gig DDR 4
    BIOS Type/Revision: 5. 39
    System Board/Chipset: ASUS A8N-SLI Deluxe
    Detailed Problem Description:
    I have the above Sound card.
    I also own Inspire 5. amp/processor
    I Wanted to save money by connecting above sound
    card to amp/processor
    Connections on sound card made life very difficult
    I contacted Creative for help. you told me to buy
    an RCA to mini jack cord which also has other connections, from your
    web site, (I tried to find
    the product number for you, but your sub-menu
    system is so poor I couldn't locate the RCA/mini
    3.5 /to phono link for you) this cord connects
    directly into the digital in, on the sound card (3.5 Mini jack) to the
    coaxial input on the
    inspire 5. amp/processor.
    I have enabled ALL sp-diff settings and digital in
    setting on every program/utility/kitchen sink and all.
    I have an SP-Diff wire from DVD burner to creative
    sound card, and yes its enabled and digital only
    is selected.
    I can play a DVD and see the inspire 5.
    automatically change from Pro-logic to Dolby
    digital when it See's an AC-3 stream.
    when I try and play ANY game you say has EAX
    ,2,3,4 I cannot get any sound from my rear
    speakers (see above in Dolby Digital ALL speakers
    work correctly)
    when I enter the set-up menu within the creative
    software you supply with the sound card and select
    5. speaker, digital only, test the speakers via
    the white noise function, all i hear is left and
    right noise. no centre, no rears.
    I phoned you tech support line, the boy on the
    phone didn't have much of a clue about your
    product and I had to tell him what connections sit
    on the inspire 5. series amp/processor.
    I want to build another PC for my son, I want to
    add the FX series sound card and amp, but i am not
    willing to buy anything until i feel you have
    helped me to solve this problem first.
    please can you help, I am at the end of my tether
    with this sound card.
    kind regards
    Martin Waite
    Message Edited by Daniel-CL on 0-28-2006 :36 PM

  • Audigy 2 Platinum probl

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    0Problem with Audigy 2 Platinum Front Panel Input? Hey everyone,
    Here's the background of the issue. I got a PS3 over the holidays for literally free
    I had my computer out in a testbed style. Plugged the PS3 into my monitor HDMI --> DVI cable, and Red/White into the front RCA jacks of the Front Panel (Aux 2). As soon as I plugged in the cable, I got sound out of my speakers and was able to enjoy my PS3 in 720p
    I put all of the components back into the case after cutting exhause and intake fan holes. I brought everything back to school, fired up the PC and PS3. Lo and behold, there is no more sound from the PS3. I know that PS3s are temperamental in moving, but I hooked the audio up to my TV and the sound came out just fine. The AD Ext cable looks like it's secure and in place. When I hooked up a mic and headphones to the front, they worked fine as well. However it seems to be just the AUX 2 RCA inputs that dont work anymore. Any ideas about how to fix this issue? Is there a function I have to turn on now in the software to allow sound to pass through? Any information would be wonderful!? I'm going to try an optical cable in the near future, just need to borrow one from a friend =/

    Problem Solved.
    I had moved my cards around for better airflow. I moved the SB Audigy card from the bottom PCI slot to the top. Thinking this might be the problem, I moved the video card back to the top slot PCI-E and the sound card to the bottom PCI slot. Sound is now working again. Thanks for the thread views?:smileytongue:
    Think that when I have to buy Win 7 for real if the problem would still persist if I moved the card again? Or is this a hardware limitation?

  • Front I/0 panel on Sound Blaster Audigy 2 Platinum ZS not fo

    The front I/0 panel on Sound Blaster Audigy 2 Platinum ZS not found by Creative Volume Control Application. Under recording sources, I can only choose from "What you hear", MIDI Synth, S/PDIF-In, CD Digital, Analog Mix (Line/CD/Aux/TAD/PC), Microphone and Wave. The option to record from anything on the front panel, (Aux-in 2, Line-in/Mic-in 2) have disappeared. I have tried re-installing the software from scratch, just installing Creative Update components and even formatting the hard-dri've and re-loading Windows but it still doesn't work!!?Does anybody have any helpful suggestions on this frustrating matter?

    If you're using a dynamic microphone, the Audigy 2 ZS dri've bay has a jumper which you can change for it to support dynamic microphones instead of electret microphones. However once this is done you won't be able to use electret mics until you've changed the jumper setting back.

  • SB Home Theater Cable vs. Audigy 2 Platinum Ex incompatib

    Hi all,?I need to connect my good ol' Audigy 2 Platinum Ex to a 6. speaker setup. I noticed that Creative has the Home Theater Cable, but the cable seems to be for a 7.-able sound card, not a 6. (see link)http://www.creative.com/products/pro...duct=4309&nav=. Is this true that the cables we can buy from Creative are only for the newer 7. cards? If so, where could I get/what kind of cables will I need for the Audigy 2 Platinum Ex to a 6. speaker setup?Thanks!Message Edited by bizsar on 07-09-20072:56 PM

    leif99 wrote:
    I tried to paste the picture on the front page of this manual. Here you can see that the card does in fact not have the connection you circeled red. I have also seen the sketch with this aux connection. The drawing is wrong. The card does not have the aux 4 pin connection. It seems like this type of card has been supplied as a "clean" version with no aux input, and a version as you describe. The manual following my card includes a sketch where the aux is not shown. I am quite puzzeled. Is there any other way of solving this? I am reluctant to by a new sound card.
    If there are no 4-pin input connectors onboard, then you need to use one of the line-ins on I/O Console. You mentioned that the sound becomes distorted when connected through line-in (which one have you tried?)
    --> can you control the output level from VCR ?
    --> have you tried to set input level in Surround Mixer (Wave and Line-In sliders, .rec (AnalogMix(), Line-In n when recording))?
    --> have you tried usie Line-in 3 (Aux-In, back of the I/O Console) or Line-In 2 instead of Line-In which is a 'FlexiJack' type jack connector (holds both, mic-in/line-in sources)?
    jutapaMessage Edited by jutapa on 08-2-2006 0:22 AM

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