Availability of Online Bill

My online bill says that my next bill is due 24 december BUT apparently it takes 48 hours (YES 48 hours!!!!) for BT to upload a bill after it is "generated" (they probably use BT Broadband) so my next bill will not in fact be available to view until 26 December at the earliest. Why confuse customers by publishing a misleading date? Is it beyond BT's imagination to edit its website to say "your next bill will be available on dd/mm/yy" and give the actual date from which it can be viewed?
Gerry
<< Cave quid dicis, quando, et cui. >>

lylemo,
Oh my, we want to ensure you are getting your bill notifications so you know when your bill is ready for review. Have you checked your email SPAM box to see if they are going there? Do you get any notifications to your email?
KarenC_VZW
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Can't access my online bills

My broadband was with Tiscali and I changed to BT. My user name for my online bills is still shown as tiscali. I cannot access my online bills using my old user name and it won't let me change it to my new one. Help!
Annew
Solved!
Go to Solution.

Can't help you sorry Annew, but quick as you can edit out the email address in your post.( Log in, find your post and click Options at top right and you'll see Edit, click that,delete the email address in your post and click Save or Post - I forget which).
Forums such as this get scanned by bots looking for emails to harvest for Vigraria and other spam emails, and your email address is vulnerable. Best to ask a Mod to help you, or just wait here for a helfpful soul, because answers on forums and newsgroups are good to be seen by all, because other people lurk and find answers to the same problem,or similar. If you have to post emails addresses, use a disposable address in the mydisposableaddress-forums AT BTthingy DOT com format. Log into your BTYahoo page, go to Mail, Options (top right - I use Classic View) then click Spam in left column, then Set up a Disposable address at bottom of main page , and a new page should open.
Here's a useful site that describes munging.
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Still unable to access online billing and no respo...

Registered for online billing at the end of February, then when all the new improvements to the website happened was unable to view the bill. Have phoned, emailed and generally been given the run around by BT over the week. Then suddenly last Thursday was able to access online bill - great. Then checked on Sunday afternoon and again same problem no access with the same old error message. Sent email to [email protected] and no reply so that's over 48 hours.
So anybody at BT able to help, because I'm really impressed that it's taking almost over a fortnight to restore access to billing. These improvements on this website are an absolute shambles, and in the error message don't direct people to call 0800 800 152 if nobody knows anything about how to deal with this issue.
Seeing the feedback on this forum that others are suffering from the same problem a sticky from BT acknowledging the issue and how to report this should be on the top of the forum at the very least.
One BT customer seriously unimpressed.
Please check Incident: 100227-009300 and Incident: 100303-002253
As of 4:00pm on Sunday 7th March I am again unable to access my BT
account using my BToneID [email protected]. This was fixed on
Thursday but since improvements to the website I have the message
"Due to technical reasons we are currently unable to provide details for
this account on our new billing system. We are working to make this
available to you. In the meantime, if you require online access to this
account we can arrange this for you, please click here to contact us.
Our advisors will be happy to make the necessary changes.
If you have another account within your profile, you can view this by
using the 'switch accounts' menu above."
I would like for this issue to be resolved and access restored. I don't
require flashy animated graphics, interactive web pages or the latest
service being splashed across the front page - I want access to my on
line billing! If BT are unable to restore this access for a length of
two days then a manager must contact me on (removed) during the day. I
wish to discuss this matter further as trying to contact anybody with
knowledge of how to resolve this issue using 0800 800 152 is impossible
and I feel should be escalated further.
I am not happy with the way that BT has dealt with this issue which is
clearly from "improvements" that have been made to the site.
Nathaniel Goss

So after another forty minute call - insisted that the call was escalated - got a manager who understood what I was telling them and was aware of the technical situation. Put me on hold and then deleted the BToneID (I found out by the email that I received whilst on hold)without warning me, then after being on hold for ten minutes the line went disconnected.
Created new BToneID and am now able to see bill and check calling charges.
Waiting to see how long I am able to access this account before BT "improves" the website yet again.
Seriously unimpressed with the way BT have dealt with this issue.

Problem viewing online bills etc

I am having problems viewing my online account - for the the last two weeks I have been unable to view any of my details - the webpage says "thankyou for registering blah blah your billing details will be available in 3 days"
I have called up and spoke to someone who said "yes, we are aware of the problem - keep checking back and all will be resolved" it hasn't been and now I have had an email telling me my latest bill is available - but I cannot get access because of the above problem - please can someone advise...............
Thanks,
Sean

Hi Snowball,
Sorry that you have had a problem with your online bill. I can get this sorted for you.
Could you drop me an email please with your bt.com username, account and telephone number please?
Just send to [email protected]
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Online bill always late

Could anyone advise me please? I receive online and paper billing every quarter. My online bill is always late, it was due on 6/4/12 and is still not available to view. I have spoken to BT about this on a number of occasions but nothing changes. I pay with a BT payment card at the post office (I spread the cost over the quarter). I am concerned that if my bill is very late I may incur a late payment charge.
thank you, Kevin
Solved!
Go to Solution.

if you pay your bill by the time shown on your paper bill you will not get a late payment charge you can always request extra time to pay if you need it by dialling 0800800150 and follow the billing options
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I get missing plug-in error when opening my online bill which is in PDF format. I am using a 2010 Macbook with the latest version of Safari and Adobe suite installed in my computer. Why do I get this error? What should I do?

I get missing plug-in error when opening my online bill which is in PDF format. I am using a 2010 Macbook with the latest version of Safari and Adobe suite installed in my computer. Why do I get this error? What should I do?

In relation to my previous inquiry regarding inability to view a pdf file using Safari...
Is it possible that I can view other online bills from other website but not this particular bill from one specific website?
Sorry if I missed any important point in this article -->Apple Safari 5.1 and Adobe Reader/Acrobat Advisory
Thanks again!

Re: Former customer's access to online bill pay blocked - no way to pay last bill - Brilliant Verizon!

Branched from Former customer's access to online bill pay blocked - no way to pay last bill - Brilliant Verizon!
It is a brilliant move on Verizon's part - brilliant if the never want a customer to return. I've been a loyal customer for many years, but when I switched, not only was the guy I had given lots of sales over the years to in the mall a jerk to me when I asked for my account number, but when I tried to get a copy of my disconnected bill, it won't let you access it. Yes, you can, if you can find your flipping account number, pay your disconnected bill online. However, you will never find a copy of your bill. Why? Verizon wants to punish leaving customers so they can't get their ETF's paid by another company. This reminds me of the horrible AT&T days where they got so big they started treating everybody like crap. Blockbuster did the same thing. It will come back to haunt Verizon as everybody I know is fleeing their service. I give them credit, their phone service is superior in quality, but I will never go back because of the way I've been treated as I try to leave for a better deal since I am having financial difficulties this year. I might would have come back but not now. On top of that, they have a trick where they won't port out one number of the set you are trying to port. When you finally get through on the line to get it shut off, they tell you they can't turn it off until the next billing cycle. So though I shut off all the phones but one - one week into the billing cycle, I got charged for ALL 5 phones for the entire month. This because they insisted they couldn't shut off that final $20 per month phone. After three dropped calls that took me 20 minutes each to get through to a live person, they then told me they could have shut it off and their employee told me wrong. They said they'd send it for "Review" after which - you guessed it - I'm supposed to "Call back" - an act of God and congress and taking a day off work so I can keep trying and keep sitting on hold forever later.... I'll let you know what happens. I'm telling everyone I know, like I did with AT&T to NEVER do business with them. They used to be great, until they got big. So if anybody finds some way to get their final bill, I'd love to know because I've spent hours on the phone and online trying.
Message was edited by: Admin Moderator

Did you not get the final copy of the bill in the mail via United States Postal Service?
What about older bills? Did you keep any paper copies? Download a PDF copy of the electronic bill at some point?

I lost my bill, i want an online bill, because i want to sell my iPhone.

i lost my bill, i want an online bill, because i want to sell my iPhone.

Well, no one here can help you. Contact whoever you purchased the phone from. If purchased from Apple, call AppleCare or the store where you purchased.

Printing my online bill?

It has always been a challenge to print all or part of my online bill. Now when I click on "View & Print Bill", it will download to Adobe, as it always has, but all I get is one blank page. This is NOT an Adobe issue - ALL of my other PDF files print just fine. It is NOT a Windows issue, as I have no problem printing anything from any type file.
Therefore it must be a Verizon Wireless issue. It seems I'm not alone with this complaint. PLEASE Verizon Wireless - fix this glitch. I need to print certain pages from my bill for reimbursement - If this isn't corrected soon, I will go back to asking for a hard copy statement to be mailed to me again even though I thought Verizon was trying to save paper!!!

Hopefully, you will get this worked out as I have NOT had any problems downloading/printing my online bill.
Have you tried it from another computer/browser? I have no problem performing this task with Google Chrome, but have seen other people report problems with IE.

When asking to view statements in online bills--firefox continuously runs a blank tab that is added to my downloads and I cannot stop it without shutting down the computer?

I use Firefox for all our online bill statements. When I go to my Charter One bank account and press view e-statements, firefox does not view these statements, it has started to show pages that are blank and the tab is say charterone.com....dafault/???????(not
sure what is after default) After shutting down and restarting, my downloads are loaded with these blank pages that I've been deleting--hundreds of these. How do I stop this from happening every time I want to view my account statements?

Hi,
Please see [https://support.mozilla.org/en-US/kb/Firefox%20keeps%20opening%20many%20tabs%20or%20windows this].

Problem setting up online billing.

I've been trying to set up online billing, but when I enter my 'phone number a message appears telling me to enter my whole number. I presume the problem is I have a 5 digit number - is there any way around this?
Thanks.

Hi Jerryhill,
Thanks for the post and welcome to the forum.
When entering your number to setup online billing you must enter the entire number including area code. By the sounds of it you are not entering the area code.
Please have another go and if you are unable to set your account up for online billing then I will do this for you. If you would like me to do this on your behalf please drop me an email to the email address in my profile, include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Product Not available for online sales.

Hello
Can some one please help me on this issue?
We are using Crm 4.0 with back end as people soft.
Sometimes we require some products not to be available for internet sales in the web shop.
We generally make those products not available for online sales by assigning it to category u201CObsoleteu201D which Blocks it for online sales
But for the old orders in Open status containing these products, it should allow us to make any changes when order change files i.e. shipment and delivery comes.
It throws an error that u201CProduct is not available for onlineu201D.
I have tried the option locked given in the Product master,
This option makes product not available for new orders but throws an error when order change files comes from People soft.
Can you help / suggest if there any configuration settings which can
- Make those products not available for one line sales
As well as
- Should allow processing of old orders in the open status
Many Thanks
Nimit
Edited by: Nimit Pahwa on Aug 28, 2008 7:40 PM

hi patrick,
that feature must be in the delivery-blocker. I have no system at the moment, but it is there. ( parallel to the credit-check-status )
Hans

Why is online billing down so often?

Quite often when I go to online billing it is down for "essential maintenance".
Peter

On the BT mobile side of things, its been off and on for at least two years. And, sometimes when it is on, it is not always accurate as some of us found out to our cost in the past!
AQ.
"Welcome to Royston Vasey - You'll never leave."

Unable to set up Online Billing

I can't activate my billing. It doesn't like my Account Number. My account number starts with GB. I think that's the problem. Maybe?
I've tried chatting to the online help person - who agreed it was the correct number (as the account matches my name/address) and also agreed it doesn't work.
I've tried emailing BT about this using the contact form - but even the form doesn't like account numbers that start with GB and after writing a long paragraph and hitting Send I found it wouldn't send until I made up some other account number it found acceptable. Perhaps that's why I never got a reply?
Prehaps I should write in?
Meanwhile I keep getting email reminder telling me...
ACTION REQUIRED: Reminder to set up your BT online bill‏
which has a link to a page called..
which has a box for my account number. Which it won't accept.

ok not sure what happened with the link it appears to work now and like Patty L My account begins GB like many others and we have no problems setting it up in that case then I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

How do I sign up online bill viewing when my phone...

Hiya all
I want to set up my online account with so that I can view my bills and also my broadband usage online. I can get past the first page asking me for my BT account number and email etc. but the second page asks for my phone number which I type in including the area code, it then tells me "please enter you full phone number including the area code."
I am entering my full number and my area code only thing I can think of is that my phone number is only 10 digits long including the area code. How do I get around this? its rather annoying not being able to type a number that BT them selves supplied me with.
Many Thanks.
Solved!
Go to Solution.

Hi Dean,
Thanks for the post. Are you still having problems adding your number? This is odd as the online system should accept a 10 digit number. Not to worry I can add this for you from my end. I will need a few details from ya.
Please drop me an email to the email address in my profile. (click on my name and you will find the address under the "about me" section). Include your BT account details, the link to this thread and your online billing username.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Availability of Online Bill

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