Available Skype Credit No Longer Accessible

I recently installed Windows 8 and Office 365 on a new computer. Apparently the subscription came with some Skype minutes. These have now expired, but my remaining Skype credit ($17.7 from before I insta;lled the new operating system, is visible but doesn't seem to work. When I click on this amount it takes me to a screen where I can add further funds. How can I use the Skype credit that I have in my account?

Hello and welcome to the Skype Community.
Checking for you. Please also advise the date on which the problem occurred as your account shows a number of successful calls in recent days.
Thanks.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

How long does Skype credit last

Hello,
I do not use Skype so often but I still have some credit left in my account. Does anyone knows how long Skype credit be lasted? Is it possible to top-up $10 in order to keep the credit in my account?

Following explanation will be a guide.
+++
... you can keep your Skype Credit active by making sure you place a call (outside of your subscription, if you have one) or send a text every 180 days.
+++ https://support.skype.com/en/faq/FA10378/

Can no longer buy skype credit in Canadian Dollars...

I bought my computer 4 years ago in China. Over there, I paid using my former Chinese bank account.
18 months ago I returned to Canada and started buying skype credit using my Canadian Visa paying in CDN Dollars.
The past six months however I cannot buy credit because the payment page it switches to is the Skype China website requesting payment in RMB.
For five months I was able to use skype by turning on the auto recharge option, where my Canadian visa details are stored. Last month, however, the skype system recharged 14 CDN Dollars, but at the same time cancelled the auto recharge. Now, the system does not let me start up the auto recharge.
On my skype account page on the top right I see the skype China payment company's logo. Clicking the logo, a sign appears saying: "This company gives you more payment options." (in English) My Visa credit card is valid and not part of the problem. What is the problem?

Hello,
please contact Skype customer service who will de-link your account from the Chinese website.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Credit inactive alert.. but NO credit available to activate

I received an email alert stating my credit would become inactive, so I sent an SMS to keep it alive.But yesterday I had another email telling me my credit had now become inactive and needed re-activating, Logging back in to re-activate it tells me I have 'no credit to re-activate' ??????? Where has my credit gone?

Hey, jfd2109!
Welcome to the Skype Community! I'm sorry to hear that your inactive Skype Credit has... become missing inactive credit altogether. Unfortunately, 98% of the community users, including myself, do not have the tools to assist you with your incident that may require some administrative modifications to be transacted.
However, that's where I come in and point you in the right direction for this specific case! Please sign in and submit a support request to Skype Customer Service I suggest, to you, the following categories:
Select the following option:
so that you can speak to someone who can pinpoint the issue thoroughly. Good luck! I hope you get the correct amount of Skype Credit that you are supposed to have!
Remember: The Community is here for you!
If you've got something on your mind about Skype, please don't forget about us!
With the expertise of Skype users, like me and you, it's no ordinary community.
You've got questions, we've got answers - see what the community can do for you!

DFS Shares Prepended by DFS SID and No Longer Accessible

Hello,
Environment: We use two dfs servers which replicate all namespaces and dfs folders between each other.
There are two namespaces: Data and Users. First server (DC12) has referrals enabled the second server (DC07) has referrals disabled.
This is globally configured across all namespaces and dfs folders.
Both servers are Server 2008 R2 Standard x64 OS. Other roles on these servers include AD DS, DNS, and DHCP.
Issue: Within the Data namespace windows explorer location on DC12 (D:\Data\) the folder structure was mysteriously changed for all (9) dfs folders.
Dfs folders had “DFS.<DFS SID>” prepended to their folder names and are now no longer accessible.
For example: folder previously named “Accounts Receivable” were renamed to “DFS.8c654b7d-0246-4389-ab00-2b1b7027626fAccounts Receivable” within explorer, but are named "Accounts Receivable" within DFS Management.
Additionally, there was another, empty dfs folder created in D:\Data\ called “Accounts Receivable”, but when we try to access it from either D:\Data\ or through \\namespace\data we get an error “Location is not available: The network location cannot
be reached.”
Background: Our server switch died and replication between DC12 and DC07 was interrupted for about 90 minutes.
We replaced the switch and the environment came back online.
When testing to confirm network, resource, and LOB functionality, we discovered this issue and have been thus far unsuccessful in resolving.
Associated Event Log Found:
Log Name:
DFS Replication
Source:
DFSR
Date:
5/14/2014 5:33:16 PM
Event ID:
4004
Task Category: None
Level:         Error
Keywords:
Classic
User:
N/A
Computer:
DC12
Description:
The DFS Replication service stopped replication on the replicated folder at local path D:\Data\Lab Tech.
Additional Information:
Error: 87 (The parameter is incorrect.)
Additional context of the error:
Replicated Folder Name: Lab Tech
Replicated Folder ID: C6475450-CA1B-4AE2-929A-2C67F5EC79BF
Replication Group Name: schaeffer.com\data\lab tech
Replication Group ID: 478B691D-415F-4788-8D64-41DEBDDB76FD
Member ID: 66B7D8A8-6A93-43B7-844D-DF77AB3EF31F
Troubleshooting Steps Done So Far:
Restarted DFS Namespace (Dfs), DFS Replication (DFSR), and Netlogon services on both DC12 and DC07
Renaming folders - folders don't exist error
Restarted DC12 and DC07
This issue is ONLY isolated to DC12 and ONLY the Data namespace. DC07 and Users namespace works just fine.
We ended up having to disable DC12 as a referral target and in replication so that clients were pointing to DC07.
I’m hoping that I won’t have to rebuild the Data namespace because it’s massive.
Hoping for some guidance on troubleshooting. Thanks for your time.

Hi,
As currently the DC07 is still working, a new initial replication should help in this situation. Please try the steps below:
1. Stop the DFSR service on the server that is logging the 4004 event.
2. Navigate to the root of the DFSR folder.
3. Depending on OS, you may need to take ownership of the "System Volume Information" folder and grant yourself permissions (FULL) on the folder.
4. Navigate to :\System Volume Information\DFSR\
5. Rename Database_GUID folder to Olddatabase_GUID
NOTE: For Windows Server 2008 R2 you will need to do this from an elevated command prompt, otherwise any changes made to items in this folder will get reversed by system. You can use command line: ren Database_GUID Olddatabase_GUID
6. Start the DFSR service. You should see an Event ID 2102 in the DFSR event log indicating the database is being recreated, and then an Event ID 2106 indicated it has been successfully recreated.
You can then monitor progress by checking the state of the replicated folder using WMIC command and backlog using dfsrdiag command:
Wmic /namespace:\\root\microsoftdfs path dfsrreplicatedfolderinfo get replicationgroupname,replicatedfoldername,state
The "State" values can be:
0 = Uninitialized
1 = Initialized
2 = Initial Sync
3 = Auto Recovery
4 = Normal
5 = In Error
And:
dfsrdiag backlog /SendingMember: /ReceivingMember: /RGName: /RFName:
Technet information on DFSR automatic database recovery
http://msdn2.microsoft.com/en-us/library/aa379506.aspx
If you have any feedback on our support, please send to [email protected]

Please fix Skype Credit page - it does NOT load pr...

I cannot get the Skype Credit page to load on many of my personal computers (4 to be exact) and also seen this problem on some friends' computers too. I get a page with a "Loading" text and a blue dot above it. That is all.
What I've tried:
- Latest browsers (Chromium, Firefox, Opera)
- Latest Adobe Flash version
- older browsers (FF 3.6, FF 24, Opera 10/11, and IE
The results are consistent across these and the Skype Credit page simply refuses to load/display. All of my personal computers are virus and malware free. In fact, I recently did a fresh Windows 7 install on one of them, and tested the Skype Credit page right after that only to find it didn't work.
Is there some special requirement for that page? Java? Security settings?
Honestly, this is very frustrating! I have never had such problems with any other website before. And if a certain website didn't display properly for me in one browser, I never had problems getting it to work in a different browser.
I should note that *most* other Skype pages work (though not all of them). In any case, I really can't be bothered to go checking each one for you all. All I want to do is Log In so I can Buy some stupid Skype Credit.
Please give me some suggestions on what to do or how to go about this.

Hi, sorry it took me so long to reply. I finally had some time to troubleshoot the issue, and fortunately I found what was wrong .
But first, I must say that I am deeply ashamed, and I apologize to for coming here and blaming Skype, because it turns out the fault is completely mine. The problem was that a while back, a tech buddy of mine sent me his Windows "hosts" files (the hosts file allows a simple way to block unwanted and dangerous websites, as well as advertisements from loading on your computer). Most of the time, I do pay attention when I compile my hosts file, but this time I assumed my buddy's list of blocked websites was reasonable.
Turns out, he had the following entries in there (without the quotation marks):
"skypeassets.com"
"secure.skypeassets.com"
That means, any web page that needed to access these was blocked from loading. As a result, this is what broke the Skype Credit page.
I attached a screenshot to show what the Buy Skype Credit page looks like when it is blocked, so that way, if anyone has this issue and wonders why it's not working, check your hosts file (found in "C:\WINDOWS\System32\drivers\etc").
The Buy Skype Credit page now seems to work fine in all of my browsers (Firefox 32, Firefox 24, Opera 12/11/10, and IE8 ). I also tested IE6 just for giggles, but it gives a "Page Cannot be Displayed" error. This is very common with IE6, though. I'm just stating this in case anyone is still running that dinosaur browser (please don't, it's not safe or compatible).
Thanks, and I hope this was somewhat helpful .

Problem with buying Skype credit.

I have tried to buy Skype credit several times, but no success. Everytime after I clicked the Continue button to make the purchase, it went to the page showing Loading and being frozen there.
Any help would be appreciated.

mara.cze wrote:
Hi,the only thing I need,is someone who works by Skype company. I have problem with buying the skype credit and I sent it wrong. Please dont answer or dont ask what is wrong. I need someone from skype who I can call to. This is incredible,that this big company like skype doesnt have an operator who I can talk to. Or if they have,why is it so hard to find a concact to them ?
So please I want only contact to a skype worker,thank you. The best will be,if the contact is his skype nick name,I dont want call from my handy for money. Please,tell me that its possible,im getting mad. Ive spent my time on the PC 2 hours to look for someone and I didnt find anyone. And it is so simple thing. Thank you,Marek
I think you may need to contact customer service regarding that matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
at the moment, they are only offering email and live chat support (for premium/selected members). Support via phone is not yet available.
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Getting Skype credit to an overseas employee

I live in the USA and have an employee, a 'virtual assistant' who lives in India. I want him to be able to make Skype phone calls to the USA from his home in India. How do I do that? Do I use Skype credit? If so, how do I make the credit available to him?

You might look at == Skype Manager == fot that purpose.
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
Skype 7.8.391
Logitech usb headset or Jabra 250 bt

£2.54 skype credit - cant complete transaction

I've being buying £10 credit via Ukash for more than a year. With the value I ALWAYS split like £7.46 for my subscription and the balance I buy skype credit (2.54).
This month my £2.54 buying credit shows pending (since 3rd septemeber).Note that on my purchase history shown £10 pending, but I typed £2.54 on the aproprieted box.
We all know that when you go to skype buy credit page only two options are available, £10 or £20.
I has been like this since I can remember, so even though the £10 box is selected, when you go to payment method and select ukash, another two boxes are shown, one for the voucher code and another for the value.
As Ive said in the beginig of the post, when this stage of the credit purchase arrives, I submit the code for the voucher and the value for the voucher, even if smaller than the original £10. It always accepted but this month Im having trouble with it.
To make things worst I've contatcted the customer support from skype via email, got back the automathic reply saying they will get back to my in 48 hours but never heard back from them. Sent another email, same thing. Until today I dont have any comments from Skype, neither my £2.54 has being credit.
Please can someone from Skype say something about it. This definitely is not a sort of customer sevive response anyone would like to have .... total silence.
Kind Regards
Leticia

Hi and welcome to the Skype Community,
Please make sure you sign in to the Skype applicaiton with the same Skype name that your purchased the credits for. When checking the Skype name you used to sign in here on the community there is no order registered and the credit balance is "0" as well. Check the order confirmation email to verify which account you purchased the credit for.

Skype credit is not accurate to the payment

Hello,
I have just purchased the Skype credit this morning for 400 minutes/Month calling to Thailand, instead of getting the exact available 400 minutes I attained only 101 minutes which means 299 minutes have been deducted unknowingly.
I paid several the same Skype credits in the past and I had never been checking it until last two months I suspected that my Skype credits were exhausted very fast and unreasonably. So, after I have paid the Skype credits this morning, I went to check it and the unexpected imposture of Skype service was disclosed as I have mentioned above.
For this, is there any authority or particular person who is responsible for this issue?
I really hope that the certain satisfactory action will be taken for my issue, and my Skype credits will get restored as soon as possible.
Thank you,

Please contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Trying to understand #STG & Skype Credit vs. subsc...

#STG calling rates reads: "Skype To Go numbers are included when you buy Skype Credit or a subscription, so they don't cost extra to set up. Skype To Go number call costs break down into two parts:"
I have set up a STG number for a user in an approved country and I have a subscription for Unlimited US & Canada minutes. Calling that country, which takes precedence: "Skype Credit" or a "subscription"? If skype credit is not available does the call go through?

I understood it's free, not 100% sure. You need to upload specific identification details in your account (photo ID and proof of address - like a gas bill), not sure if you have to mail them too. Once they had verified the id stuff, they will upgrade it and notify you via email. That's all I know.

Get Subscription Using Skype Credit

I am in Canada, trying to get the China 800min Subscription using my current Skype Credit (CAD$14.00), but i was transfering to the Chinese website all the time when i click Buy Now..
Wondering is there any way to buy subscription using Skype Credit?
Thanks

SkypeUserNL wrote:
When I reactivate my skypenumber I do NOT get an icon where I can select Skype credit that I just paid for, just credit card options
Hello
Not all users can pay using Skype Credit. If the option isn't presented in the purchase flow it's not available to you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Can't pay for my subscription from Skype credit?

Hi everyone,
I bought a subscription last month and paid with my debit card. I want to renew it now, but I do not want to use the card. I would like to pay from my skype credit. I tried to do this, but the system does not give me this option as a method of payment. Why is this so?
Thank you in advance!

mojeime wrote:
I tried to do this, but the system does not give me this option as a method of payment. Why is this so?
Hello
Payment for Subscriptions using credit isn't available to all users. If the option isn't presented it means that it's not available to you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype balance no longer showing on screen after cu...

Help! I just did an update of Skype. The skype page no longer shows skype balance. How do I get it back? I do not want to go to My account before and after each use of skype for a phone call. This is a major issue for me! HELP PLEASE!!

The credit balance was removed with the new Skype user interface introduced in November 2014 to reduce complexity on screen. We are currently looking into the feedback provided on various channel as to if and how to bring this functionality back.
It looks like the examples you provided in this discussion are actually not asking to bring the Skype credit balance back, but instead to introduce a "Rates for this call" display when you are placing calls. Is this correct?
Meanwhile you can see your Skype credit balance when opening the "Call phones" screen.
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How to get a Skype credit refund: my Mac is no lon...

Skype normally does not give refunds unless credit was purchased in the last 15 days. However, I can no longer use Skype credit because of Skype policy: Skype will not allow my Mac to connect, it has disabled by version of Skype.
I cannot upgrade (in spite of Skype's idiotic messages telling me to do so), because Skype no longer has software that works on My PowerPC Mac running Mac OS 10.4.
Skype's page on Mac OS 10.4 says to contact "customer service",
https://support.skype.com/en/faq/FA34492/
but only provides a link to a page with the normal policy on refunds.
https://support.skype.com/en/faq/FA297/
It's unfair to prevent me from using Skype, then prevent me from getting a refund on a credit Skype will not allow me to use.
How can I get a refund?

NormanM wrote:
please contact Skype customer service
Have you ever read "Catch 22"? Or "Alice's Adventures in Wonderland"? Or anything by Kafka?
Because telling anyone to contact Skype Customer Service is telling them to take a trip through the surreal, which will achieve nothing. It is essentially not possible to "contact Skype customer service". The closest I've gotten is an online chat with someone who would not read what I wrote (asking questions I'd already answered) and who ultimately said Skype policy prevented him from granting a refund.
So, Skype gets to take my money, but refuses to allow me to use its service, by disabling my software, and then refuses to refund my money.
I don't care what the terms of service say. Almost anyone would think that highly unethical, and many would consider it stealing.

Available Skype Credit No Longer Accessible

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