Available update not available

For the past month I have had (1) update showing in iTunes menu, but when I go to the "apps" area, there are no updates listed. But still the (1) update on the lower bar.
How do I find what this missing item is? Its driving me nuts.
This has happened in the past, and I updated the device via wifi, and the update went away. Not so this time.
Thanks for your help
Kevin

Device operating system releases are "released" by specific carriers once they have certified and trained their support techs, but still, you are able to load to any carrier's same model by following the instructions below.
See the link below, for the download and simple installation instructions.
https://www.blackberry.com/Downloads/entry.do?code​=577BCC914F9E55D5E4E4F82F9F00E7D4
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

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    2014-12-02 21:00:44:806
    908 1874
    Agent WARNING: Failed to evaluate Installable rule, updateId = {5E0B30B1-2DAF-42E8-8C58-E90311687768}.200, hr = 8007006E
    2014-12-02 21:00:44:822
    908 1874
    Agent WARNING: Failed to evaluate Installable rule, updateId = {65D4C5DF-90AA-44E0-8E96-E007AB288541}.201, hr = 8007006E
    2014-12-02 21:00:44:837
    908 1874
    Agent WARNING: Failed to evaluate Installable rule, updateId = {620EB0D3-0971-4AA7-9001-240143CE0944}.201, hr = 8007006E
    2014-12-02 21:00:44:853
    908 1874
    Agent WARNING: Failed to evaluate Installable rule, updateId = {05911A59-4326-45AE-826D-4BCF7695EBF8}.201, hr = 8007006E
    2014-12-02 21:00:44:869
    908 1874
    Agent WARNING: Failed to evaluate Installable rule, updateId = {6A7F3A93-5B1D-4E94-A006-54ED838C1A9D}.201, hr = 8007006E
    2014-12-02 21:00:44:884
    908 1874
    Agent WARNING: Failed to evaluate Installable rule, updateId = {BA6ACCAF-A854-4BED-B89A-256D2440B55D}.201, hr = 8007006E
    2014-12-02 21:00:44:900
    908 1874
    Agent WARNING: Failed to evaluate Installable rule, updateId = {D6F24BFA-D5C8-45D5-9659-B9F33FB5A02D}.201, hr = 8007006E
    2014-12-02 21:00:44:916
    908 1874
    Agent WARNING: Failed to evaluate Installable rule, updateId = {2FBFED74-02CA-4ED7-B4C4-929E38B4CBF2}.201, hr = 8007006E
    2014-12-02 21:00:44:931
    908 1874
    Agent WARNING: Failed to evaluate Installable rule, updateId = {681EDF49-8910-4B5A-94FD-2530DA0AF5BC}.201, hr = 8007006E
    2014-12-02 21:00:44:947
    908 1874
    Agent WARNING: Failed to evaluate Installable rule, updateId = {2395F78F-38B8-433B-9E3B-EBEDF9F26887}.201, hr = 8007006E
    2014-12-02 21:00:44:962
    908 1874
    Agent WARNING: Failed to evaluate Installable rule, updateId = {FEED9B84-2588-47D0-87A5-DCC6EAA5200D}.201, hr = 8007006E
    2014-12-02 21:00:44:978
    908 1874
    Agent WARNING: Failed to evaluate Installable rule, updateId = {D4179E70-1F88-4A84-B7FB-32716F54672E}.201, hr = 8007006E
    2014-12-02 21:00:44:994
    908 1874
    Agent WARNING: Failed to evaluate Installable rule, updateId = {1DAFAD48-9413-4334-A882-47175C3F063D}.201, hr = 8007006E
    2
    2014-12-02 21:01:31:900
    908 1874
    Agent WARNING: Failed to evaluate Installable rule, updateId = {FBF47240-C47F-4231-99C0-EC1E6C663332}.101, hr = 8007006E
    2014-12-02 21:01:32:181
    908 1874
    Agent WARNING: Failed to evaluate Installable rule, updateId = {7DB6DED9-6287-4F0F-9C1D-A8F26EF1D085}.202, hr = 8007006E
    2014-12-02 21:01:32:337
    908 1874
    PT +++++++++++  PT: Synchronizing extended update info  +++++++++++
    2014-12-02 21:01:32:337
    908 1874
    PT  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://wsus.domain.com/ClientWebService/client.asmx
    2014-12-02 21:40:48:088
    908 9a0
    AU AU received policy change subscription event
    2014-12-02 23:39:04:152
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 01:16:19:955
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 03:12:36:145
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 05:08:52:288
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 06:55:09:012
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 08:51:25:655
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 10:38:41:230
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 12:34:57:733
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 14:15:14:850
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 15:53:31:781
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 17:35:48:148
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 19:00:10:377
    908 9a0
    AU Forced install timer expired for scheduled install
    2014-12-03 19:00:10:377
    908 9a0
    AU UpdateDownloadProperties: 0 download(s) are still in progress.
    2014-12-03 19:00:10:377
    908 9a0
    AU Setting AU scheduled install time to 2014-12-04 16:00:00
    2014-12-03 19:32:06:173
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 19:38:02:061
    908 22a4
    AU Triggering AU detection through DetectNow API
    2014-12-03 19:38:02:061
    908 22a4
    AU Piggybacking on an AU detection already in progress
    2014-12-03 19:45:37:246
    908 1d5c
    AU Triggering AU detection through DetectNow API
    2014-12-03 19:45:37:246
    908 1d5c
    AU Piggybacking on an AU detection already in progress
    2014-12-03 21:11:23:526
    908 9a0
    AU AU received policy change subscription event
    6-50E7A059B4F3}.202, hr = 8007006E
    2014-12-02 21:00:35:697
    908 1874
    Agent WARNING: Failed to evaluate Installable rule, updateId = {27EA4420-09D2-4C83-9E6B-A7E9C920F637}.104, hr = 8007006E
    2014-12-02 21:00:35:712
    908 1874
    Agent WARNING: Failed to evaluate Installable rule, updateId = {30E51BFF-74C4-49E8-86D0-C9355E277F5D}.103, hr = 8007006E
    2014-12-02 21:00:35:728
    908 1874
    Agent WARNING: Failed to evaluate Installable rule, updateId = {69009D12-852D-4629-B166-DB75B09CC59C}.103, hr = 8007006E
    2
    2014-12-02 21:01:32:181
    908 1874
    Agent WARNING: Failed to evaluate Installable rule, updateId = {7DB6DED9-6287-4F0F-9C1D-A8F26EF1D085}.202, hr = 8007006E
    2014-12-02 21:01:32:337
    908 1874
    PT +++++++++++  PT: Synchronizing extended update info  +++++++++++
    2014-12-02 21:01:32:337
    908 1874
    PT  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://wsus.domain.com/ClientWebService/client.asmx
    2014-12-02 21:40:48:088
    908 9a0
    AU AU received policy change subscription event
    2014-12-02 23:39:04:152
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 01:16:19:955
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 03:12:36:145
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 05:08:52:288
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 06:55:09:012
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 08:51:25:655
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 10:38:41:230
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 12:34:57:733
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 14:15:14:850
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 15:53:31:781
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 17:35:48:148
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 19:00:10:377
    908 9a0
    AU Forced install timer expired for scheduled install
    2014-12-03 19:00:10:377
    908 9a0
    AU UpdateDownloadProperties: 0 download(s) are still in progress.
    2014-12-03 19:00:10:377
    908 9a0
    AU Setting AU scheduled install time to 2014-12-04 16:00:00
    2014-12-03 19:32:06:173
    908 9a0
    AU AU received policy change subscription event
    2014-12-03 19:38:02:061
    908 22a4
    AU Triggering AU detection through DetectNow API
    2014-12-03 19:38:02:061
    908 22a4
    AU Piggybacking on an AU detection already in progress
    2014-12-03 19:45:37:246
    908 1d5c
    AU Triggering AU detection through DetectNow API
    2014-12-03 19:45:37:246
    908 1d5c
    AU Piggybacking on an AU detection already in progress
    2014-12-03 21:11:23:526
    908 9a0
    AU AU received policy change subscription event

    2014-12-02 23:47:30:975 876
    c04 AU AU received policy change subscription event
    2014-12-03 01:37:35:274 876
    c04 AU AU received policy change subscription event
    2014-12-03 03:33:39:241 876
    c04 AU AU received policy change subscription event
    2014-12-03 13:37:20:215 876
    c04 AU AU received policy change subscription event
    2014-12-03 13:53:13:300 876
    c04 AU AU received policy change subscription event
    2014-12-03 14:22:04:014 876
    c04 AU AU received policy change subscription event
    2014-12-03 14:53:07:948 876
    c04 AU AU received policy change subscription event
    2014-12-03 15:06:09:718 876
    c04 AU AU received policy change subscription event
    2014-12-03 15:59:00:942 876
    c04 AU AU received policy change subscription event
    2014-12-03 17:02:49:185 876
    c04 AU AU received policy change subscription event
    2014-12-03 18:26:07:141 876
    c04 AU AU received policy change subscription event
    This is certainly ABNORMAL!
    2014-12-02 21:00:35:697 908 1874 Agent WARNING: Failed to evaluate Installable rule, updateId = {27EA4420-09D2-4C83-9E6B-A7E9C920F637}.104, hr = 8007006E
    2014-12-02 21:00:35:712 908 1874 Agent WARNING: Failed to evaluate Installable rule, updateId = {30E51BFF-74C4-49E8-86D0-C9355E277F5D}.103, hr = 8007006E
    2014-12-02 21:00:35:728 908
    1874 Agent WARNING: Failed to evaluate Installable rule, updateId = {69009D12-852D-4629-B166-DB75B09CC59C}.103, hr = 8007006E 
    2014-12-02 21:01:32:181 908 1874 Agent WARNING: Failed to evaluate Installable rule, updateId = {7DB6DED9-6287-4F0F-9C1D-A8F26EF1D085}.202, hr = 8007006E
    It seems you have some defective updates in the WSUS catalog.
    My last observation will be that this logfile is no longer sorted chronologically... which really makes it impossible to properly analyze.
    To wit: These two entries are out of order, and 24 hours apart.
    2014-12-03 21:11:23:526 908
    9a0 AU AU received policy change subscription event
    2014-12-02 21:00:35:697 908
    1874 Agent WARNING: Failed to evaluate Installable rule, updateId = {27EA4420-09D2-4C83-9E6B-A7E9C920F637}.104, hr = 8007006E
    Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

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