AVC Files no audio

Re: Canon MTS file has no audio in Premiere 
this worked for my personal account for Adobe CC,  however were i work has finally upgraded the network system from CS6 to CC, which i felt was great i can just use CC when it comes to adobe, but we are currently having the issue of AVC footage playing but not importing the sound, which seems to be a common issue, again this fix worked on my personal at home account and seems to be the same issue at work.
We currently have half of our camera's recording to a AVC codec, and on the work systems its a network licence, is they a fix for this or is it s case of having to go back to CS6?

I tried encoding an mpg into an mp4, it worked. (and thanks for the tip). But I presume I'll have to do that for every MPEG i have... Please is there anybody that knows How to correct the problem so that it isn't reproduceable.
Mac mini 1.25GHz   Mac OS X (10.4.6)  

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