AVCHD Import Error - Unsupported Format

Hi All,
Just wanted to share an experience that might help others. My cameras are HDV, but I sometimes rent a Sony AX-2000 and have had excellent results importing and using its .mts files in Premiere CS6.
I filled several SDHC cards over the weekend and was transferring them to my editing hard drive, and at the same time was setting up new projects for the clips. I started importing clips from cards that had already been transferred, then accidentally tried to Import a clip using Media Browser while the data was still being transferred. The clip threw an error of "Damaged or Unsupported Format". I quickly realized my error, waited for transfer to complete, but still got the same error when I tried to import again. Hmm. Maybe Premiere is still thinking the clip is broken from before? So I created a NEW PROJECT and tried importing clip again, but same error! I then tried to import the clip direct from the SDHC card and that worked fine, so at least I knew the original clip was fine.
I then figured that even though I started an entirely new Project that Premiere still had its mind made up that THAT FILE in THAT FOLDER was no good, based on "previous experience". It just couldn't get past that. So I deleted the "Private" folder (containing card data) from my drive, and again copied that material over from the memory card to hard drive. And it STILL would not import!! I finally got wise and create a new "Video" folder on my drive, and moved "Private" into that, so that any linkage to previous attempts would be broken since the file path was changed, and sure enough, it imported just fine!!
So Premiere must keep some sort of database based on metadata of clips you import and once it gets the notion that something is wrong with a clip, it clings to that belief tenaciously. By changing the folder name, Premiere was fooled into thinking it was an entirely different set of clips and it worked fine then.
Hope this helps someone sometime
Thanks
Jeff Pulera
Safe Harbor Computers

It's called the Media Cache Database.  This is a list of every file that PP has ever seen.  You can clear this out by going to Edit>Preferences>Media... and clicking Clean.

Similar Messages

  • "File Import Failure Unsupported format or damaged file" in CS6 but fine in CS5.5

    Hello All.
    Recording in Pal DV AVI from Sony Z5U with MRC1K compact flash recorder.
    Imported files to computer using the Sony utility, and also tried dragging and dropping.
    Some files import to Premiere Pro CS6.03, but others give "File Import Failure: Unsupported format or damaged file,".
    The files that do import show up as 4:3 and I have to modify /  interpret footage to get them to show as 16:9,
    However, these same files play back just fine in Windows Media Player.
    Intriguingly these files import just fine to Premiere Pro CS5.5, and also show up correctly as 16:9.
    I can't figure out why some files import into CS6 and others don't....
    Anyone else seen this kind of behavior?
    (Normally I record in HDV and I've never had problems importing from MRC1K into Premiere, but the client specifically requested DV files for their ease of editing...)
    Cheers
    Mark
    PS When I use the DV recoverer utility on these files they import just fine into CS6....

    Hi Jim,
    OK, here's the video that imports OK into CS6.03 but that Premiere CS6.03 sees as 4:3:
    And here's the one that won't import into CS6.03 but is happily opened by CS5.5 and correctly seen as 16:9:
    Can you spot the difference? Thanks for having a look at this.
    Cheers
    Mark

  • AVCHD Import Error In Log And Transfer Window

    Hey,
    I just bought FCE4 and also a canon hf100 camera. When i try to ingest clips from the camera (in avchd format) with the log and transfer window an error icon comes up and says : "error: no data" and the file is not successfully imported. I tried switching my audio preferences to normal stereo instead of matrix but that did not help.
    Any help would be great!
    Jackson

    What format exactly did you shoot with that camera? What settings are you using in FCE?

  • Error: unsupported format or damaged file/ one of the necessary components may not have been install

    Hi folks,
    Lately I am unable to attach to a Premiere- project any jpg- or avi-file. The error message above shows every time I try.
    There is a hint (via Quicktime) to add Xvid, but that's already installed (with K-Lite Full, latest edition)
    When I replay a avi-file via QT I only hear audio, no video.
    In other players (i.e. GOM) I have no problem.
    Stranger ofcourse is the impossibility to add jpg-pictures to my project.
    What to do?

    Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
    What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
    What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
    You need to convert to DV AVI type 2 with 16bit 48khz sound... not some other codec "hiding" inside that AVI wrapper

  • DVD Importing Error

    Hi,
    I'm using Adobe Premier Elements 4 and am trying to import a DVD that I have filmed myself and am getting Error Unsupported format or damaged file/One of the necessary components may not have been installl...
    There are no updates to install, and I've reinstalled the software, what could the problem be?
    Thanks
    Louis

    You don't say how you made the DVD.
    Was it shot was a DVD camcorder? Was it burned by one of those DVD/VHS or DVD converter devices? If the latter, that could explain the problem. Most of these devices produce inferior DVD files and files that don't load well into video editing programs.
    What is your original video shot on? We can probably recommend a more direct route into Premiere Elements.

  • Import Error with Pages

    I have been working on my college application essay for a while now, and I've had it saved as a Word Document on my flash drive. Today, I tried to open the file and it said: Import Error: file format invalid. My flash drive and computer both work completely fine; I have other word files on my flash drive that I can open and use as normal. I've tried opening the file on both my brother and mom's MacBook Pros and I'm receiving the same message. I tried it on our HP computer as well, and when I open the file I'm getting this weird encoding message. (Sorry, I'm not much of a tech guru and can't use any fancy terms). I think the file might be damaged, but I don't know how that would've happened. I'm sorry if this isn't enough information, but this is everything I know and have tried. If anybody knows what's wrong and has any solutions (laymen's terms are preferred, please), I would be very grateful! (Ironically enough, I was about to back up the file from when I last saved it...)

    After having the same issue, I found your post and thought I'd share my solution for your future reference and others.  This little tid bit helps when the pages document corrupts and we receive that friendly "Import Error The file format is invalid." message.
    Rename the file from "My important assignment.pages" to "My important assignment.zip" and tell the message you really do want to use .zip.
    -- Double-click the file.
    -- Open the "My important assignment" folder, and open "QuickLook" folder.
    -- Double-click the "Preview.pdf"
    -- Copy the text and paste into a new Pages document.
    These steps help you to recover your page file info.
    Good Luck 

  • Mocha AE Unsupported Format

    Hi. I have a problem with the "Tracking in Mocha AE" Every time I seeing error "Unsupported format" I used many video formats and still it does not work. Please help me with this.
    Regards
    Marcin Chrupek
    Ps. Sorry for my bad English
    I use trial version of AAE CC2014, my operating system is Win 7.

    Take your original footage and load it into the Adobe Media Encoder. Pick any of these presets:
    CC Media Encoder:
    Then just spin down your choice, select the frame rate and size that matches your video, render, and replace the footage with the image sequence you generate.
    Option 2:
    Create a new After Effects from your footage, add the new footage to the Render Cue and use the default Uncompressed preset in the output module OR make your own new preset using QuickTime Photo Jpeg or Motion jpeg with quality set to 90% or better. You can use most viable production codecs without problems. Image sequences always work in Mocha IF YOU MATCH THE ORIGINAL FOOTAGE and the COMPOSITION Frame Rate! Video in a suitable codec always works under the same rules. The footage frame rate and frame size and the comp frame rate and frame size must match.

  • I am getting an unsupported format error when trying to import the.aaf file.

    When I select File > Import > File, and then select my .aaf file, nothing happens.
    When I select File > Import > Pro After Effects and then select my .aaf file, it imports the files, then I get an unsupported format error for .mov files.
    Help!

    Kbuggle,
    Which video in the tutorial does this step apply to (i.e. importing the AAF file)? Are you importing from the sample files that accompany the tutorial? Finally, can you post a screen shot of the error message you're getting?
    Also, please confirm which version of After Effects you're running, as well as the operating system.
    Thanks!
    Stefan

  • Cannot open corrupted .mov file - error 2048 unsupported format

    Hi all,
    I have an important corrupted video file and I have tried every way I can think of to open it, but to no avail...
    When I open it with Quicktime, an "error 2048 unsupported format" shows up, even though other videos I took are fine.
    I can't open this video with ANY softwares including VLC and friends (trust me, I tried LOADS of them)..
    After doing MUCH research I understand that either the header/closing part of the file is messed up.
    Is anyone able to teach me how to fix those parts?
    I'm really at the end of my wits and I'm a just beginner to hex-editing @.@ Better still, if you are able to take a look at this video for me...
    I'll be very glad if anyone can help me out with this as I really wish to recover the video, this is for an important friend, thanks in advance!
    P.s. the video is about 120mb in size

    Hi
    Im using the tool called SUPER.
    Its free and you can convert any file format to any other file format
    Maybe it would be possible to convert his faulty file to another format and ten you could try to open it again using VLC player or other application.

  • Strange "unsupported format" error with jpegs

    I'm trying to help a friend who is running the most recent version of Aperture 3 (all updates installed). When we import a single jpeg from her hard drive, it comes into Aperture with the "unsupported format" icon and an exclamation mark where the preview should be. Double clicking the thumbnail opens the same error in the viewer, so it's not just an issue of the preview. The files themselves are fine and are named with the proper extension.
    If we import 2 images at the same time, one comes in okay, and one does not. Importing 3 at a time yeilds 2 good, one bad. So, essentially, there is always just one image that is bad. It will successfully import the very same file that it rejected moments before as long as it is not the only file being imported. Make sense?
    This is not a RAM or hard drive space issue. The only thing I think it may be is that she is running 10.6.7 (on a quad core Mac Pro). I'm wondering if the OS update to 10.6.8 resolves this particular issue. I will definitely update it as soon as I can, but I need to know if it could be something else. (I'm not with the machine now, and I need to bring the solution with me because she is not at a location where she can download the update herself.) Has anyone else seen this behavior before?
    Thanks in advance for any helpful suggestions. This has me stumped!

    Upgrade and then see.  10.6.8 is the current minimum requirement.
    http://www.apple.com/aperture/specs/

  • Import Error: The document was created with an unsupported version of Word.

    This is the message I get when opening up a Word doc from a cross-country client:
    *Import Error*
    The document was created with an unsupported version of Word.
    Unfortunately, he's out of touch for the next week so I have no idea which version he is using...although a look using BBEdit reveals this in the footer of the doc: Microsoft Word for Windows.
    Is there a list of supported and unsupported versions of Word, so I can be prepared for my next encounter with this message?
    Message was edited by: Alan Bucknam

    If you can open it up, is the formatting of great importance, or is it just the information you need? If its info, copy from BBEdit and paste into your Pages doc. Sometimes you can open it in text edit and then save as a different format. (I think its text edit, one of the OSX word processors opens word docs ok.)
    Sorry, this also appears as a problem in Numbers (believe it or not, its also a problem with Office 2007 for windows too). The explanation gets a bit complicated, but there are so many variations of how a M$ document is created. (not all docs are made by M$ products remember, but exported from other programs on different systems, even if it says "Word for windows").
    Because of the varied amount of things that can be wrong (that M$ products seem to overlook, or fill in the gaps that would normally cause an error), there is no hard list of non-compatible versions.
    This is just as we ( a bunch of nerds here and around the web), have found out from experimenting with different versions and such.
    hope this helps and hope the copy paste or save as works for you.

  • Unsupported Format Error

    I am getting this error when trying to import an .avi file
    into Flash 8 Professional on a Windows 2000 machine:
    quote:
    The source file stock_1.avi contains video in an unsupported
    format and cannot be encoded.
    On another machine, the same video imports fine in Flash 8
    Professional (though it's an XP Pro machine).
    I had tried uninstalling Flash 8 and Flash Video Encoder, but
    get the same results.
    Thank you,
    Joshua Cane

    I opened Flash Pro 8, created a new Flash document, then
    Imported a Video.
    On the XP, I select the .avi file and go through the steps to
    encode the video to a .flv file. No trouble.
    However, on the Win 2000 machine, I get the above error after
    selecting the video and clicking Next.
    I also tried just opening Flash Video Encoder and adding the
    file to the queue. When I start the queue, I get this error:
    quote:
    The instruction at "0x00000008" referenced memory at
    "0x00000008". The memory could not be "read".

  • Error Message: Unsupported format or damaged file CS4

    Every time that I try and import my RED ONE footage into Premiere Pro CS4 it says: Error Message: Unsupported format or damaged file. I have downloaded the Redcode installer 1.7 and the Premiere update 4.2.1. I have asked around and searched all of the message boards but I cannot solve this problem. Please Help Me!

    You might ask in the forum where CS4 is discussed http://forums.adobe.com/community/premiere/premierepro_previous?view=all to find out if that version will work with RED files at all

  • Unsupported format or damaged file with .psd import

    I have several PSD files I am importing into Premiere Pro CS4 and with one I am receiving this error message, "Unsupported format or damaged file."
    The file opens in Photoshop, After Effects and Illustrator but not in Premiere. I tried it using the import command as well as dragging and dropping but I get the error both ways. I even tried resaving it in photoshop as a PSD file under a different name but still no luck. Other PSD files that were created the same way and from similar source materials are importing fine. The file was from originally an EPS file and was exported from Illustrator as a PSD.
    Any ideas what is going on?
    Thanks for any input.
    Cole

    Glad that you found that.
    For Video, the PSD's need to be RGB, and not CMYK or Intexed Color. They need to be 8-bit. Paths can cause issues, though not always, and the same for Smart Objects (some work fine, and others muck things up???). Often, tiny pixel counts in a Layer (think something very small, like a logo, in a much larger Image), can cause issues.
    Good luck,
    Hunt

  • Macbook - AVCHD import - External disc drive - Import error

    Whilst attempting to import any AVCHD clip, I always receive a message informing me there has been an error during import and to check video carefully. Afterwards no imported video images are visible in the events list. i.e. the 'title' is there but no image(s). i.e. it looks like that the final part of the process which creates the small quicktime files has failed.
    Now here's the interesting thing, this ONLY occurs when I am attempting to capture the video on my external 1Tb Iomega UltraMax disc drive.
    It does not matter if I attempt the import as 'full' 1080i or the 1/4 sized 'reduced' import - both fail. Its just as if the processed output cannot be written fast enough. The import times are circa 4* the length of the clip.
    When I however do the import to the built-in drive on the Mac, it works perfectly. Import time to the built-in drive is twice the clip length.
    It does not matter if I attach the external drive by USB or firewire (though the latter appears to be slightly faster), both fail with the import. N.B. The drive is MAC formatted.
    I have a 1 year old Intel Macbook (2Ghz & 2Gb, 120 Mb disc drive) with the latest version of Leopard and everything fully patched.
    Has any one got any thoughts or solutions to this please?

    Hi folks and special thanks to those whom put forward suggestions.
    As mentioned in my original post, the external Iomega Ultramax 1Tb drive is MAC formatted, (and journaled).
    One consideration was wether journaling was significantly slowing performance, but according to everything I read, there is little impact.
    I took an old 60gb laptop drive and installed it into an external USB2 drive box and formatted as a MAC journaled drive. I then did an AVCHD import using iMovie 08 and all worked fine. I also carefully timed the import and the particular clip took exactly 59 seconds.
    I deleted the import, rebooted, formatted the drive as a MAC NON journaled drive and did the same import. A worked fine and it took a fraction over 57 seconds. i.e. the overhead was just a few percent for journaling.
    At this point it seemed to prove that something was very odd indeed going on with the Iomega Ultramax drive. This drive is used for time machine backups and time machine had never informed me of any inability to write to the disc.
    Using the built-in Mac OSX disk utilities I ran a 'verify' on the drive. Guess what... it came-up with a number of errors including bad structures. I then ran a 'repair'. Unfortunately it was unable to resolve the the faults and I ended-up having to reformat the Iomega drive, as a MAC journaled device.
    Tried a new AVCHD import to the Iomega Ultramax and it worked fine. In fact I later tried running Time machine (which was now doing a complete first time backup of my Macbook) _at the same time_ as an AVCHD import of many clips to the SAME drive. All worked absolutely fine.
    For those interested in such things, memory usage during an AVCHD import was about 650Mb out of 2Gb RAM and processor usage (Intel dual core) was about 74% in each core.

Maybe you are looking for

  • PDF file error in  Acrobat version 9.0

    Hi guys, I am able to see the see PDF document via document viewer tcode - SDV if the local desktop Acrobat version is 7.0 but in other machines which has Acrobat reader 9.0. the document cannot be opened it saves in the desktop as .FAX file. I am us

  • Sync RFC call from BPM - message expired

    Hi guys, I have a scenario with BPM where I'm doing a sync RFC call to ECC and then I want to process the result. However, the processing of BAPI take approx 5 minutes and my messages get expired after 3 minutes. How to resolve this issue? Thanks a l

  • InDesigns CS6 and CC Crash

    About every two months I have to uninstal and reinstal InDesign. It will crash when I open it and won't open again until I uninstal it and the reinstal it and then It'll work for roughly two months before I have to do it again. I had this problem wit

  • Printing options changed in new version

    Just upgraded to Leopard and a new iMac, but in iPhoto the print options/editing is changed. I hate it! Is there any way to get the old layouts back? I need to print multiple different pictures on one page in various sizes, borderless. These are not

  • Safari isn't working

    I've reinstalled Lion and Safari still doesn't work. Anyone have suggestions or know how to correct the problem? Many thanks