AVCHD Panasonic HMC-150 and Premier 4.1 - Escalated problem

Just spent 3 hours on tech support in India reagrding AVCHD and premier 4.1 - plus about 2 weeks in Panasonic Engineering-
I have a Panasonic HMC 150 and could not play the footage (strobe like plus mosaic- explaining that to a foreign laguage I think went OK- )
The tech support manager has "escalated" this as of Wed Sept 23rd because he has had "100 calls about this recenty". I have sent test footage to Panasonic engineering for confirmation of "clean footage" and that was confimed Monday Sept 21st. I then viewed a training segement on Adobe TV Tuesday by Dave Helmly and he was importing HMC 150 footage onto a OS 10.5.6 --- 2.93 GHz Intel Core 2 Duo with 8 gig memory- and it was perfect. I am running 3.06 Ghz and 4 gig memory (which Dave stated as not a problem in the training) Hoping to open the conversation to other users to solve this. If anyone can put us in touch with Dave that would be great.

1. update your graphics driver
I have a Nvidia Ge Force 8800GS. When I could not find a mac driver
version at the Nvidia' site (the archives say that is only for windows....)
I called Apple Care and we thought it was strange - but the supervisor said
that it automatically updates.(as best as I could understand the
communication.
- Yes, that's correct. Sorry, don't always look as to what platform...
2. make sure you have the latest update on Premiere Pro (currently 4.1)--
got it
3. clean the media cache in Premiere Pro - Ugh don not know how to do that-
did not find that it "help" tab
Preferences>Media and then there should be a button. This probably won't fix it, but it can't hurt.
4. trash the preferences folder -- I think - the adobe help hade me create a
new user and still had the problem
Mac: UserDocuments>Adobe>Premiere Pro.. Take the 4.0 folder and drag it to your desktop. This is the prefs file. When you launch Premiere Pro, it will create a new version.
5. uninstall/reinstall (with running CS4 clean script) - I do not know what
clean script is....
CS4 Clean Script
Thanks so much for contacting me
No problem.
Andy Krueger
Mountain Video Productions LLC
Mailing Address: PO Box 515 Telluride CO 81435
Shipping Address: 2905 San Bernardo Dr Telluride CO 81435
Phone and Fax 970-728-7008
www.mountainvideoproductions.com
www.coolsculpt.com

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Message was edited by: UCanCallMeAl

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>using Premere Pro CS4
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Hewlett-Packard
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