AVCHD Premiere Pro CS6 (6.0.5) Audio issue!!!

Hi all,
I've updated to v6.0.5 yet no joy with either audio on the time line nor playback! I've only used media browser to import/play AVCHD files I've copied directly to my HDD from my Sony HDR SR12. VLC player has no issues with playback. I've hunted Google for answers to no avail. I have no issues with other formats. I also don't have AVCHD presets but I'm sure that's not an issue. Other formats don't either, yet they work. Any information would be fantastic. Thank you in adavance.
system specs: AMD PHENOM 9550 X4/ 8Gb RAM/21Tb HDD/GT640/850watt PSU

Hi Inky_enston ,
inky_enston wrote:
I also don't have AVCHD presets but I'm sure that's not an issue.
Actually, that is an issue. See this FAQ for a possible fix: FAQ: Why are some codecs and sequence presets missing from my installation of Premiere Pro?
The activation process for CS6 involves choosing Help > Deactivate, restart Premiere Pro, then choose Help > Activate.
Thanks,
Kevin

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Export Media in Premiere Pro CS6 ONLY produces an Audio File in Media Encoder

First, all the system info:
Windows 7 Home Premium Service Pack 1
Intel HD Graphics 3000 Display Adapter
I’m using Premiere Pro CS6 Version 6.0.5 (001 (MC: 264587)) “Mighty Kilt”
Version 6.0.3.1 (64 Bit) of Adobe Media Encoder CS6
Other Adobe applications installed: AIR, Creative Cloud, Download Assistant, Encore CS6 Library, Flash Player 12 ActiveX, Flash Player 12 Plugin, Help Manager, Premiere Pro CS6, Premiere Pro CS6 Functional Content, Reader XI
I’ve run check for updates on both Premiere Pro and Media Encoder and everything is up to date
I'm producing a two disc, dual layer DVD set for 100 families of my son's marching band.
I have a half hour "masterwork" of interviews, performance segments, rehearsal sequences, credits, etc that I've edited together complete with sound, etc.
I also then have various other video segments from the season, some high quality (1920x1080) and some lower quality.
Rather than import everything into Encore and have Encore transcode them all at the same quality, I wanted to ensure that the half-hour piece and certain other segments were transcoded as high quality as possible and given the largest file sizes I could and then transcode other segments at lower quality levels as needed so everything would fit on the discs.
The company I'm using to duplicate/replicate the 100 DVDs from my Master DVD advised me to encode them FIRST in Premiere Pro as desired, and THEN import those files into Encore.
I've used Adobe Media Encoder a lot to export the individual segments into files I could upload to Youtube and have had no problem for the last several months.
But now, two things happen:
1) AME automatically designates the "Output File" with an .aac extension (see attached)
2) When I do an "Import As" of the AME encoded file in Encore it only loads an audio file (obviously)
Huh?
Here are the settings I use in my Export Media dialogue in Premiere Pro CS6:
Format: MPEG2-DVD
Preset: NTSC Widescreen High Quality
Output Name (and filetype): ______ name with Save as Type of "Video Files(*.mpg)
BOTH the "Export Video" and "Export Audio" boxes are checked (see attached screen print)
Filters Tab: left as is, don't do anything here
Multiplexer Tab:
choose the "DVD" button (vs the "None" button)
Bitrate Type: left as Variable which is what is selected as a default
Video Tab:
Codec: Reads MainConcept MPEG Video
Quality: increase it to the max of 5
TV Standard: NTSC
Frame Rate: 29.97
Field Order: None (Progressive)
Pixel Aspect Ration: Widescreen 16:9
Render at Maximum Depth box checked
Bitrate Encoding: I choose CBR for my high quality segments and VBR 2-pass for my lower quality segments
Bitrate: kick it up to the max for high qulaity segments, adjust as needed to get the filesize I want for my lower quality segments
Audio Tab:
Audio Format: Dolby Digital
Codec: Dolby Digital
Bitrate: At least 320, sometimes higher for the segments I want to be the highest quality
I check the "Use Maximum Render Quality" box
I chose "Queue" for everything and then let it run overnight
And yes, the original media has BOTH a video track and an audio track that works (see Screenprint)
So... what am I doing wrong, helpful experts????

Larry, Mark, Jim & Bill -
It is 1 am Tuesday morning and I'd do a primal scream if my family weren't all sleeping upstairs.
Somewhere along the way, I either read or was given the advice to just skip AME, load my videos as timelines in Encore, and just do the transcoding there.
I spent almost a day trying to figure out how to get "buttons" for my menus I was building (they weren't appearing in Encore's library like they should) and eventually found a simply workaround.
So I then spent the last 24 hours or so building all my menus, creating small clips for my "motion menu" buttons, getting all that straightened away.
Got really excited earlier tonight since it seemed like I was nearly finished and coming down the home stretch.
I hit "build" in Encore, went away for a couple hours, and came back to find a big error message awaiting me telling me that "Encoding Failed."
I have read a lot of posts, and the outlook is not good, or at least the possible solution not simple or short from a time perspective.
I have a 100 families awaiting their DVD they've paid for that they initially were told they'd have by mid-February. I've been telling everybody that they would have it - guaranteed - by this weekend when there's a band festival that would be ideal for distribution. The DVD duplication company says they have to have it by Wed morning at the absolute latest. Meaning I've got about 24 hours to figure this out and burn my dual-layer masters of the two DVDs or once again tell people "I know I guaranteed you'd have it by this weekend, but I don't have it ready yet."
Almost as importantly, I can't afford to keep spending the hours and hours and hours on this that I have. It's impacting my personal and professional life.
Thus the primal scream.
The posts I read about the encoding failure all pretty much advise that I use AME to do all the transcoding work. Which of course brings me squarely back to my original problem: I cannot get a video file out of AME.
I'm embedding a screenshot of what I see when I click on the pull-down menu in the AME dialogue window. The problem: there is no MPEG2-DVD option listed to be chosen.
Although I'm relatively new to forums, I've read enough posts by now that it seems like most people are in crisis mode when they post. So I realize my situation is not all that unique. But from a newbie rookie in the field to you experts, I REALLY could use some assistance right now, because between this and the long, cold winter we've had, I'm about to lose it. :-)
P.S. Mark, in answer to your question about frame rates, I have 18 different videos/films/projects that I'm including in my two DVD-set. There have probably been nearly 6-7 different cameras that have contributed footage to one or more of those films by borrowing camcorders of different brands and types and quality levels from people. Nearly every one of those 18 films have multi-camera sequences in them. And many films are collections of sequences which themselves are "nested sequences" sometimes three deep. In otherwords, there is no way I can tell you all the various frame rates that may be represented among these 18 separate projects and I certainly can't go back and hope to change them all to the same one.
Help. Please. :-)

Premiere Pro CS6 won't load audio volume.

When I open my project I get this:
Then, none of the volume adjustments work on the timeline.
Everything you need to know:
Mac OSX Snow Leopard
Premiere Pro CS6 (Production Premium)
Project imported from FCP7 XML, although I have removed all effects etc from that import. All filters and adjustements have been made in premiere.
I've copied all the clips into a new timeline, restarted premiere, rebooted, don't know what else to do.
Please help?

For the record I'm having this same problem. Scary, since I made a bunch of audio edits and lost that work.
Definitely smells like a bug. I'm using Xto7 to convert a sequence from FCP X to an XML file CS6 can read; I'm having to run both FCP X and Premiere simultaneously, since Xto7 didn't really do a good job. The problem occured when I switched back and forth between the two, and tried to relink an offline file in my Premiere project (where I am reassembling the sequence). Suddenly the sound would not play. I quit and restarted, and got the error above. Ugh.

Adobe Premiere Pro CS6, Toshiba Qosmio and GoPro issues...

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You still want to apply the hack in order for Premiere Pro to use your card for GPU acceleration.
With Premiere Pro closed, delete the following file. Then reopen Premiere Pro and in Project Settings, ensure that you have it set for CUDA.
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Premiere Pro only plays half of audio file. PLEASE HELP

Hey,
I'm editing a music video on a Mac desktop (os 10.7.5, 3.4 Ghz Intel Core i7) using premiere pro cs6.
There was no issue at first, but now the audio file (mp3) has become faulty. Only the first half will play (with waveforms) and the second half the waveforms go flat and there is just silence. I've tried reimporting it, rendering the audio file, rendering the whole project everything.
At first it wasn't working at all but I literally just moved the audio file to a different audio slot and it started playing an extra few seconds but that's it. File plays in everything else perfectly fine, but once it's brought in to premiere it partially flatlines.
Any ideas what I could try?
Thanks,
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Hi ktully450,
See if this article helps: http://helpx.adobe.com/premiere-pro/kb/playback-stops-loops-soundbooth-premiere.html
Thanks,
Kevin

Premiere pro cs6 No audio solution yet?

None of my videos have audio show up in premiere pro cs6 (64bi and windows 7 64bit) but works perfect in any previous version CS5 etc. Many I noticed have same issue yet adobe has not released any solution builds (as of July 18th) to cure this!
I have mts files (mp4 is ok and avi etc) and would normally drag the video mts fiiles from either a folder or the memory card when using premiere pro cs5 or sony vegas and away I go....but NOPE not with CS6 it sucks!
I have tried reinstalling prem pro, of which I have latest build, renamed the mts etc indeed followed and studied every single so called 'solution' people post on the forum and still the same arggggh!
and no way am I getting involved encoding and all that as it worked fine with CS5 and sony vegas as I said.
Anyone know what's happening with this audio issue and found a simple cure? or could somehow get adobe to release a bug fix patch?
Frankly it just plain crazy to release a new suite and ignore peoples issues - so many other folks report all over the internet same thing with CS6 yet adobe as said done nothing to help people but ignore all forums and this one - you cannot email etc to tell them to fix it no email address I can find.

There is a known problem with CS6 and AVCHD http://forums.adobe.com/thread/1004369?tstart=0
-and http://forums.adobe.com/thread/1004369?start=0

Strange audio problem in Premiere Pro CS6

Hi
I have encountered a very strange problem. I am editing a documentary film in Premiere Pro. All material has been shot on the Sony FS 100 camera - imported into PP with the Media Browser. In one interview the last part of a clip has corrupted audio. At one point on the timeline the audio stops playing, and it sounds like a scratch on a vinyl record - two words repeating themselves to the end of the clip (See screenshot of timeline). The images are as they should. When I open the Avchd source clip in VLC the audio is working. When i Import the clip into Final Cut 7 using Log and Transfer the audio is working. My only other option would be that there is a software problem with Premiere Pro CS6. Any ideas of how to fix this issue?
Version PP: 6.0.1
Source footage: MPEG-4 AVCHD (1080/25p - Sony FS100)
Version mac: OS x 10.8
Model Name:     Mac Pro Mid 2010
Processor Name:     Quad-Core Intel Xeon
Processor Speed:     2.4 GHz
Number Of Processors:     2
Total Number Of Cores:     8
Memory: 20 GB
Graphics Card: NVIDIA GeForce 570 GTX
Third-party I/O: Matrox MXO2 with Max
Mercury Playback Engine: Software mode

One similar, potential problem, that can develop, is when the Conforming process is interrupted, before it completes 100%.
A quick way to rule that out, would be to navigate to the Media Cache files, and Delete the CFA and PEK (Waveform Display) for that Clip, outside of Premiere Pro. Then, when you launch PrPro and Open your Project, the program will recreate both of those files. There is a little progress bar, that many do not notice. Let it complete 100%, before even touching the computer. Test.
I hope that it is as simple as that.
Good luck,
Hunt

Adobe Premiere Pro CS6 Dolby Audio Decode Licensing Restriction

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Sometimes when opening the project I also get an error "There is no Preset for this sequence..." or something similar. I cannot rememeber exactly.
I have the exact same plugins on both my Mac Pro and Macbook Pro. They are running the same version and they are both activated on my Creative Cloud membership. Any thoughts on why I can't open the project on my Mac Pro?

In short after reading LOTS of people complaining like you have, like I have like probably about 1 million people who own AVCHD cameras have that the most used format to shoot on for home /semi pro users is AVCHD and Premiere... get ready for this... take a deep breath.... DOESNT SUPPORT ITS AUDIO FILES. Its apparently licensed by DOLBY and you ahve to contact and minktonka company and pay.... really sit down first... take another deep breath... they want $300 for the plugin to make it work.
So Adobe have shafted.... is that a polite enough word... its customers who just want to play their files - not even encode the project to dolby digital - just play and edit their stuff. No even though you own that camera which only lets you shoot in that format and even though you are stuck wanting Premiere, adobe thinks that for the large monthly sum the world can go sit on its finger before they will sort this out.
Charming huh.
Adobe are you listening..... hello Adobe... have you gone mad Adobe... hello. Earth calling Adobe.
As someone pointed out you can play these files on quicktime, media player... so seems apple and microsoft PAY THEIR LICENCES ON BEHALF OF THE USERS OF THEIR PRODUCTS. Adobe must either be skinflints or maybe a nephew of theirs owns Minkytonkatoy firm who are selling that annoying plugin. Ever heard of download sites... cough cough.

Premiere Pro CS6 not playing audio on imported MP4 files.

I am editing a series of MP4 clips shot with a Canon Vixia, and for some reason, Premiere Pro CS6 will not play the audio on a few of the imported files. All of the clips were videotaped with the same camera. I know that there is audio on the clips in question, because it works fine when they are opened in Windows Media Player. I have deleted and reimported the faulty files, to no avail. I noticed in the online discussions that several others have had this problem; but I haven't been ablet o find an online fix thus far. I would greatly appreciate advice on this!

I have a Canon Vixia HFS100, which saves AVCHD files to an SD card... exactly what model is your camera?
If you are copying from an SD card to your hard drive, read these two links
Metadata contained in folder http://forums.adobe.com/thread/1015001?tstart=0
-and http://helpx.adobe.com/premiere-pro/using/transferring-importing-files.html

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Maybe I should try to use line-in and forgo USB altogether then. I think I'd need a preamp and some sort of converter for that since the Mac Mini lacks a powered mic jack. I'm only a newbie musician so I've never set up such a system but it might be a better solution in the long run.
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Hi
We have made a project in Adobe Premiere Pro CS6 that´s intended to be exported to DVD (it´s a weeding). We are working with NTSC DV Widescreen. The exporting is 720x480
We have 2 audio lines activated and sounding on this project.
The question is:
When exporting the entire video (the entire timeline sequece) using Adobe Media Encoder to formats like H.264 (NTSC DV Widescreen)... Quick Tile Movie or AVI without compression (we tested these formats) the 2 audio channels get unsynchronized from the video. The same problem occurs if we get a direct link of the timeline from Premiere to Encore.
And Inside Premiere Preview audio is preety correct.
Does anyone here are getting such problem?
Also..can I ask another question (as I´m not expert on video production)?. What´s the best format for our purpose? Export a video to be played to DVD (we record weedings, birthdays..social events). No problem the time to export. We´d like the best quality for output.
Thank you for the help
Gustavo.

Hi John and techkid123
We have 4 cameras here. 1 is Sony model HD1000 (since it works with Mini-DV cassete we need to capture the image via Firewire). 2 cameras are Sony HD2000 (it generates *.MPEG files if I remember well). And 1 camera is a Panasonic AG-DVC7 (it generates *.MTS files)
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But I renders correct...no problem to edit...and we had no problem with Premiere CS5.5 :/
We are downloading the latest update of Premiere. I´ll make some test and publish here if the problem persist.
Thank you a lot for the help
Gustavo.

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Question 2.- I use the Surcode plug-in. Will Surcode automatically map the channels properly upon export?
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Hi DAC1x,
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In the Project panel, select the clip or clips you want to map.
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I have a Sony NX30. I use the sony media importer to get the files on my computer and then use the files in Premiere Pro CS6. Everything works fine.
I have a new desktop computer. Same windows OS. I installed the exact same sony media importer and the exact same Premiere Pro CS6. But on the new computer, when I import a video (using the sony media importer) there is no sound in Premiere Pro. Not even an audio file. Just the video file.
Here is what I learned while trouble shooting:
I can play the video files using the windows media player and I can hear the sound. The sound is there.
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The files I originally tried to import onto the new computer (that had no sound in Pr CS6) I imported on the old computer and they played just fine in Pr.
The newly imported files on the old computer will not play sound when I try them on the new computer (I put the files on an external hard drive and move them on the new computer.)
FYI: the sony media importer has no settings, you just click import amd it works.There are no options to change anything.
Anybody have a clue what could be the problem?
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Adding to what Jim said...
Metadata contained in folder http://forums.adobe.com/thread/1015001?tstart=0
-and http://helpx.adobe.com/premiere-pro/using/transferring-importing-files.html
-http://helpx.adobe.com/premiere-pro/using/importing-assets-tapeless-formats.html

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I'm trying to export a sequence through the Adobe Dynamic Link from Premiere Pro CS6 to Encore and the audio is not transferring with video. The video is 30 minutes long with multiple video and audio tracks. The video came through fine, but no audio track. However, I also brought a timeline into the project that was less than 3 minutes and the audio track came with it. Any suggestions/help much appreciated! Thank you!

Yes--that is correct. Audio track in Premiere but no audio track present in Encore. I believe the audio format in Premiere is Stereo. It is HD footage shot on a C-100 camera. The sound was recorded into the camera and all brought in together. I did end up doing the work around that was suggested and just exported an MPEG2-DVD and pulled the audio in manually. But, would love to try to figure out how to make it work directly using Adobe Dynamic Link. Any suggestions are greatly appreciated!

AVCHD Premiere Pro CS6 (6.0.5) Audio issue!!!

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