Average Speed of Answer Chart

We have CUIC 8.5 (2). I have a customer that would like to view a real-time display that shows the average speed of answer throughout the day. They would like it to be a running total. So by 4:00pm, they would like to know what the average speed of answer has been so far today. I know that the Call Type Real Time Display has the fields Answer Wait Time Today and Calls Answered Today. The Answer Wait Time is in seconds though. So, any idea how to change this into a chart to give them the information they are looking for? Thank you!

Mike,
The caller is still considered "queued" for the duration. The CVP app that does the callback is run as a non-interruptable script, and keeps the ICM call active until the decision is made to call back the caller. ICM does not see this as any different from a regular queued call.
-Jameson

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Courtesy Callback & Reporting Impacts on Wait Time/Average Speed of Answer

Hello,
With CVP Courtesy callback, if a caller selects to be called back and then hangs up, will that period of time be also considered in the Skill Group's wait times and average speed of answer? Or is wait time only considered when the caller is physically waiting on the phone?
Thanks,
Mike

Mike,
The caller is still considered "queued" for the duration. The CVP app that does the callback is run as a non-interruptable script, and keeps the ICM call active until the decision is made to call back the caller. ICM does not see this as any different from a regular queued call.
-Jameson

What is the average speed for the fans? Mine seem really slow.

What is the average speed for the fans in a MacBook Pro? When my computer is fairly idle, like right now, the fans are at roughly 1000 rpm each. Is that normal? I have seen posts where the fans are 2500-5000 rpm, so mine seem a bit low. That may explain why my computer has been getting hotter more quickly lately - this started happening after Apple replaced my logic board a few days ago.

I installed smcFanControl2 and according to that program, Apple's defaults are 2,000RPMs and the program will not let you set it any lower than that because of the increased risk of damage.
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Problem with Answers Chart Output Not Displaying Last Column, Bottom Label

Good morning --
I have created an Answers chart that has the following characteristics:
- Bar chart
- Should display approx 20 bars
- Data is being returned correctly as a table
What is happening is that the frame for the chart is too small -- as a result, three or four columns are not displaying (with the last one truncated partway into displaying). The default label at the bottom of the chart is also getting cut off.
I have tried to manipulate the size of the container in the Compound View, but this does not help -- the graph expands or shrinks with exactly the same partially truncated set of bars. Added "cell padding" and just had more white space between the edge of the container and the truncated label / bar. I have tweaked the Graph Properties to no avail.
Can you help?
Thanks,
Jason

could it be because the chart is interpreting the values as text values instead of numbers? and 9 would then be much larger than ther other values? I'd try values without comma....tell it it's a numeric value like 12345.67.

UCCX Average Speed Answer (ASA) question

Can anyone tell me if the value of the ASA for UCCX reports is rounded up or down to the nearest second?
Thanks!

Hi
Well.. wasn't sure myself... so had a look.
I've run the SQL proc that generates the data and inserted some extra selects to show the figures being divided to get the ASA. As it happens my two test queues are like so:
Totalringqueuetime          callshandled               ASA (query results)           ASA (from my calculator)
2010                              50                              40                                        40.2
1023                              61                              16                                       16.77049180327869
So it looks like it rounds down, rather than to the nearest.
This was UCCX7 on MSSQL, whether Informix is different I couldn't tell you (yet, unless you need to know?)
Aaron
Please rate helpful posts...

Average value for waveform chart

Hello everyone.
Can i make a time interval, where i can measure average value for a waveform chart ?
for example fom 0:30 to 0:45
I have uploadet my VI
Thanks in advance
Oesen
Best regards
Oesen
Solved!
Go to Solution.
Attachments:
Trykmaaling.vi ‏83 KB

Oesen,
When you are displaying data on a chart, the newest data is appears at the right of the previous data. When the chart history buffer is full (default length = 1024), adding a new point deletes the oldest point. Visually it appears that the data slides to the left as new data is added to the right end.
My question relates to how the user would "tell" the program what data to average. In the image you posted you marked a segment of the data to be averaged. Suppose the user marks point "A" as the beginning of the segment. While the user is deciding where to put mark "B" additional data is acquired and point "A" disappears because it is beyond the history length. What does the program do in such a case? A slight variation is the situation where both "A" and "B" have been marked but some of the data is deleted from the history before the averaging or other processing has begun.
Lynn

Average shown on line chart

Post Author: jhogan
CA Forum: Charts and Graphs
I am trying to find a way to show the 13 month average as a line accross my line chart other than having to manually add a line.
I have multiple charts that need to be created on a monthly basis and I would like to automate the production of the chart.
Thanks,
Jennifer

Post Author: Dan3D
CA Forum: Charts and Graphs
If all else fails, this could be solved with the 3rd-party chart add-in I wrote (which has support for mapping print-time functions to a user-defined line). Moderator rules don't let mention it by name, but if you click on my profile, you'll find it. See in particular macros @Y, @YSZ, @YSZN.

Fan Speed off the Charts

I'm running a 15.4" 2.16 core 2 duo with 10.6.6.
Last week my fan(s) decided to start being really loud. Right now my CPU is 92% idle and I have 1.14 gb free of my 2gb of ram (according to activity monitor), but my fans are going an average of 6000rpm (according to SMC fan control). The computer is at 43 degrees celsius.
I have nothing set to turn up my fan speed. Any ideas?
Thanks

First thing is to see if a sensor has failed. Find your original system disk/s and use the one that is marked as bearing Apple Hardware Test. Instructions are here:
http://support.apple.com/kb/HT1509
Note that the fans will run high (6000 rpm max) while running AHT. That's normal. I set my MBP up on little spacers to allow air underneath during the test.
Most people don't have the translator for any error codes that might appear, but if you post the errors here, some may look familiar enough that one of us can take an educated guess. Errors with "SNS" embedded in the code are generally sensor codes.
There are several things you can do to investigate heat/fan issues:
1) See if any background processes are eating up CPU cycles. Quit all running user applications so the computer is at normal idle. Find Activity Monitor and launch it. IMPORTANT: change the "Show" pulldown at the top of the AM window from its default of "My Processes" to "All Processes." Some of the real culprits may not show if AM only checks user processes. There is a column for "%CPU." Click that column header to sort by CPU usage.
If any process is using more than about 25 percent of the CPU cycles while the computer is idling, post the names of the processes and we can see if they can be eliminated.
2) Make certain your physical arrangement of the computer and your usage patterns are not contributing to overheating. Apple recommends against using the MBP on your lap or any surface that contacts the case bottom. The case bottom is part of the heat dissipation system and needs air. If you need to use the computer in your lap, make a simple lap board from scrap plywood. The height of the rubber feet is usually enough to let the air move but, if you are playing graphics-intensive games, you may want to insert some 1/2-inch (13mm) spacers, or get a powered chill pad to help move heat away.
The main exhaust vent is under the display hinge on the back panel of the case. It must not be obstructed.
Here is an Apple article on temps but it does not list critical temps for any model:
http://support.apple.com/kb/HT1778
For the silver-key MBPs, the safety shutdown to prevent heat damage is aout 100C/212F. Your 43C is well within the normal range and should no be making the fans go all out unless SMC Fan Control is set to do so.

Airport network speed - quick answer (and a note about audio drop offs)

I saw this question come up a lot when i was reading how to stop the airport express from dropping the audio signal... **How much bandwidth is all this using?**
Quick answer is about a half a Megabit per second on my network. yipes.
to check for yourself (...if you're using XP...), press control-alt-delete to open the Task Manager, then go to the Networking tab. You'll be able to see your usage there. Multiply the percent of Network Utilization by the Link Speed (for me, about 9% times by 11Mbps = 1Mbit used per second, but I stream 2 connections at all times, so that's where we get 1/2 Mb)...keep in mind that your network utilization is really determined by your router's make and configuration, as well as (and this is the real factor) the amount of collisions and interference in your network.
*and a note about a healthy airport signal and audio drop offs*
... looking at the Networking tab, you shouldn't see an eratic graph (it shouldnt jump back and forth from 0% to 100% and back). a few high spikes every few seconds is ok, even rising to 100% is expected, but if your average network usage is too high (say 20%), there's too much interference. secure your network (WEP enable) and/or filter the MAC addresses. AND play around with the wireless channel used for boradcasting. really.. try it... try all the channels... i got really discouraged reading all the voodoo answers on other posts. (personally, i stayed on channel 6,... i rebooted my whole network of computers and routers at once and that got rid of the congestion for me... for now)
...and if all else fails, call 800 275 2273 for tech support.
IBM ThinkPad Windows XP Pro

Selamat Phil Smith,
Actually do we know each other, cause i know a phil smith.
Actually an ether net cable is OK for the short term. But if i get another computer it may get complex. Spent a lot removing cables too.... Looks like i will have to buy the special modem router... Painful $600.
This share internet thing over airport looks like a great idea till you realise it disables access to the ariport network for the computer doing the sharing.
Cheers and thanks for the idea
joe

Exceptionally slow download speeds, no answers from company

We upgraded to 75/75 last week. After installing the new router, my husband, who is a network engineer working from home noticed that the download speeds were exceptionally slow, averaging about 1.5 Mbps. Upload speeds were fine. We called customer service last Saturday and were told it was an outage that would be fixed "soon". That was six days ago. Still no fix. He can't work here because the speeds are too slow. While all the customer service reps have been very nice, no one can get us an answer about when, if ever, it will be fixed. Considering calling Comcast. Thoughts? Anyone else having the same issues?

There were some service issues in the northeast today but they were resolved around noonish. Are you still having the problem? This may all be very basic, especially to your network engineer husband, but.... If you're still having the problem, are you getting the slow download speeds via wifi or with a hardwired (Ethernet) connection to your router? What results do you get using the Verizon speedtest: http://my.verizon.com/services/speedtest/ And what results at www.speedtest.net? That additional info may help a fellow user here on the forum suggest where the problem lies and what you might do about it.

How to speed up Reports / Charts in Application Express?

Very often I get a request to generate an analysis similar to an excel sheet. And, as it is usual with excel, it should contain a table and a chart showing some aggregated information. In the most of the cases, the information displayed in the table has the same source as the information displayed in the chart. The problem occurs then, where there are multiple series in a chart. Depending on the size of the tables, it could take minutes to generate such a report - the same query needs to be run several times, first for the report and then for each series in the chart. Just recently, I had a requirement to create someting like that and it would take two minutes to display a page like this one here:
http://htmldb.oracle.com/pls/otn/f?p=31517:37
The problem is that user needs to query multiple combinations of sales representatives and in that case it would take a long time. On the page I provided the link to, the charts
and the report are created at almost the same time. The trick is the following:
1. Instead of using creating a separate queries for each series in the chart and report, I
used collections,
2. the collection is getting populated in one single run
3. both, the table and the charts are generated from the collection
This way, I was able to bring the reporting time to a minimum.
Denes Kubicek

See the login page of my demo application. Everything you need is explained there.
Denes Kubicek
http://deneskubicek.blogspot.com/
http://www.opal-consulting.de/training
http://apex.oracle.com/pls/otn/f?p=31517:1
http://www.amazon.de/Oracle-APEX-XE-Praxis/dp/3826655494
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In Answers Chart Images can't be displayed

Installed BIEE 10.1.3.3.2, run demo, in Answers the chart images can not be displayed.

Hi,
I am having this problem too, installing the ActiveX component hasn't fixed this for me. Everything else works fine but when I try and display a chart the image just displays a red cross?
Any help would be much appreciated,
John

Exporting raw files - Average speed.

I am presently exporting several hundred raw files, created by an Olympus E300, to jpg. The raw file size are 13.5 mb each and the time per file is averaging 42 seconds. Is this good /bad what should I expect?????
Win XP sp3 Pentium 4 with 3GB ram. My HDD has lots of room only about 50% full.

The batch process has just completed the time was 24.81 sec per image. The only other use on the computer was browsing on Safari. Would that have a sigificant effect??
My raw files are on an internal 250 GB HDD and the jpegs are being saved to the regular internal 80 GB HDD. My processor uses Hyper Threading not a Dual or Quad core. Tomorrow I will do a test with Bibble and SilkyPix.
Maybe I should try saving the jpegs to the secondary HDD instead of the main HDD which runs the OS and programs. They are only there temporary untill I burn to DVD or upload to the web.

10 days are over average speed is 50 kbps please h...

ok guys ive made a few posts regarding this but now finally my 10 days are over and what a surprise my net sucks. I moved home to a new address got told i had a 2.5 mb line to 3mb line from bt but this seems to have disappeared can anybody explain why this is and where it has gone. I would be happy with 200 kbps download which is what the bt site claim i should recieve here
576Kbps to 1152Kbps = 200Kbps to 1000Kbps
Bt speed test wizard results
Download speedachieved during the test was - 198 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :1024 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps
ok a few questions here whys is my ip profile set to 250 kbps if i have a 1mb line
i was told i had a 2.5 mb line from bt when i phone to transfer my neighbour has a 2mb line?
my router stats
Line state
Connected
Connection time
1 day, 23:23:49
Downstream
1,024 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
9.6 dB / 14.0 dB
Line attenuation (Down/Up)
63.5 dB / 31.5 dB
Output power (Down/Up)
15.6 dBm / 11.9 dBm
Loss of Framing (Local)
264
Loss of Signal (Local)
1395
Loss of Power (Local)
0
FEC Errors (Down/Up)
16083 / 453
CRC Errors (Down/Up)
429 / 2147480000
HEC Errors (Down/Up)
nil / 318
Error Seconds (Local)
5498
someone please help me i will also email a mod with this link

Just had my engineer visit and i must say wow he not only sorted my speed out but managed to get it from 1 mb to 3.5 mb what an improvement. I must say if it wasnt for the bt comunity forum i would have got nowhere u see i knew nothing about stats ect but i did a little research first to make sure i wasnt wasting an engineers time then when i phoned the helpline i sort of knew how to explain it better it took me 1 call to the helpline and they sent me an openreach engineer who spent over 4 hours here!! He also gave me a new filter faceplate which was great and entertained my daughter lol if i knew his work number or name i would seriously write a letter of thanks this guy was awesome. He improved my line auttention massively lets hope i have no probs over the next few days thanks guys at the forum with ur help i was able to diagnose the problem quickly and any ideas how i can get my ip profile up a bit would be greatful or is that about right for my connection.
Download speedachieved during the test was - 2328 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3648 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
ADSL line status
Line state
Connected
Connection time
0 days, 0:35:39
Downstream
3,648 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
8.9 dB / 21.0 dB
Line attenuation (Down/Up)
53.0 dB / 31.5 dB
Output power (Down/Up)
18.4 dBm / 11.9 dBm

Loking for a Doc that has the definition of the calculations that used in Historical reports.What makes up Average Queue time?

Looking for a Doc that has the definition of the calculations that are used in Historical reports.
What metrics are used in Average Queue time?
What metrics are used in Average Speed of answer?

If you're on UCCE, the Reporting Guide and the Database Schema are fantastic resources.
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-user-guide-list.html
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-technical-reference-list.html
-Jameson

Average Speed of Answer Chart

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