AVG says your server messed up my Verizon Yahoo email. The line that reads delete, move, not spam, more...does not load. I can see my email, I just cannot open

I just spent over 5 hours in computer share with AVG. They said your server messed up my email account. I can get to my email account, but the line that reads "delete, move, not spam, more" never loads...therefore, I cannot delete email or anything else. My email account is at verizon yahoo. I need access to my email for various reasons, one of them being I pay many bills online and my email account is where I get certification that the payment went through!! My email will work through IE, though. I do not want to utilize IE to see my email...I use Firefox for everything and it would be a pain in the butt to have to switch to IE to access my email. Not to mention, I loathe IE--it's like using WEBTV! It's soooooo slow.... [email address removed, please do not post sensitive information in a public forum] is my email...

Did the support person have you do the usual:
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
"3-bar" menu button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove your Yahoo.com cookies (save any pending work first). While viewing a page on the site, try either:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Any improvement?
In case one of your extensions is involved, could you test the page in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]].
You can restart Firefox in Safe Mode using either:
* "3-bar" menu button > "?" button > Restart with Add-ons Disabled
* Help menu > Restart with Add-ons Disabled
Not all add-ons are disabled: Flash and other plugins still run
After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (''not'' Reset).
Any difference?

Similar Messages

Maybe you are looking for

  • Add fillable page to document

    I created a single order form page that can be filled in using reader. I want to include this as a page inside my online pdf document catalog for customers. I get an error messgae that I can insert the pdf page, only can attach it as a file. Is this

  • E72 and Gmail problem (I can't receive new mail)

    Greetings, I hava Gmail account set up in my Nokia E72. I can send mail and I can receive mail which is dated till 23.02.2010. Mail that came in my inbox after that date and new mail I can not receive on E72. What could be a problem?

  • Using skype for business instead of skype

    I'm seeing other users words instead of the emoticons in text messaging from my mac laptop. Instead of the emoticon I see the words in parens:  rainbow, man, woman for example. Is skype ever gonna sync up the versions so everyone sees the same thing

  • Does the app "ubersocial" exist for iPhone!

    It is a twitter client suposively for blackberry, iPhone and web. I see it fir iPhone on their site but it is nit in the AppStore?

  • What speakers can be used with a MacBook?

    Can anyone recommend speakers that can be used with a MacBook?  I can barely hear certain videos.  Thanks.