Avoiding angering customers when changing BOM containing deposit item

Hello,
Visible in transaction CS03 is an item for which we charge a deposit of 6.90. We need to change to another item for which deposit will only be 6.10.
The problem is that some clients have been charged the 6.90 deposit and, if I change the BOM now, via CS02 and put in the 6.10 item, our system is going to refund them only 6.10 when they return the empty.
So we were thinking of doing a credit memo to the customer for the number of empties they have on hand. But what if they never return them?
So perhaps that is some other idea of how to solve the problem.
I don't suppose I can attach 80 cents extra refund to a specific client account.
If we do go the credit memo route, I suppose there is no way to enter an item number and do a search of all that are out on loan to customers ? Or to do some kind of comparison of number of those items charged to customers and not refunded ?
Perhaps this is part of a bigger problem that we should be handling in a different way. We are in the beverage industry, so we handle a lot of deposits for different size kegs, bottles, cases, etc. And these problems crop up whenever a vendor changes his deposit amout on the item and then we try to pass the change on to our clients without cheating them or us.
Thanks!

Dear,
I think you will not get angry for delayed reply..
Just want to know any solution from your side...
After you change to 6.10 mark the new issues with special batch no. or any kind of mark so that old returns and new returns will not mix up. For the 6.90 charged customers... correspond them by mail about the change and appropriately the refund will be done once they return 6.90 applicable empties..
Regards,
Syed Hussain.

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Edited by: [email protected] on Mar 30, 2009 10:00 PM
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Avoiding angering customers when changing BOM containing deposit item

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