Awful Delivery and Set-up and very poorly trained employees

We purchased a Samsung Range and Refrigerator and a Bosch Dishwasher.  Sales Associate AND Sales order state that appliances would be installed and set up (with an additional charge for dishwasher installation) In fact, I went to the store and talked to appliance salesperson and I attempted to cancel the purchase of the cord. I was told that Best Buy would not install without the new cord so I kept the cord on my order.
Appliances delivered on 11/13.  Frig is not level!  Delivery person said it cannot be leveled ...doors hang unevenly.
Delivery refused to install range. They said they do not install drop in ranges (it isn't a drop in ...the range is a slide in_  Left range in the middle of kitchen. I had to move it the next day.
Since I cancelled installation of dishwasher, delivery left it crated in middle of kitchen. They did not even "unveil" it to see if it was damaged.
I explained that water line for frig was just installed and it might be safer for plumber to hook up water supply (in case there was an issue)   Then delivery refused to leave the water line.
I called Warehouse and they said that regardless of what the invoice/order stated, they do not install slide in ranges.
I called Avon, Oh store where range was purchased and eventually (20 minutes later ) was permitted to talk to a manager who said he had no control over installation but could probably get it done in the next few days(it was Thursday already).  I then called Corporate (turned out it is just a call center) and Susan (at call center) called appliance manager at store and he called back and said range and frig would be installed and set up on 11/14.   Then on 11/14 I heard nothing on frig service call so I called delivery and they never received a work order.  Then I called store and Edwin, appliance manager,  wasn't in.  Then I tried to call Susan (who told me to call her back if there were issues) and I found out  you cannot reach a specific person at call center so I talked to Luis, explained the entire situation, and he said he would call back in 15 minutes.  I heard nothing so an hour later I called store again and another manager spoke to me.  He said he would call me back (He did not).  I called him again  and he told me to contact Christie (removed per forum guidelines) at corporate and gave me her "personal" number.  Number was a switch board and her name wasn't in the director...I called manager back and he told me Megan would help me. Megan told me a Tracy (removed per forum guidelines) would call me.  Two hours later I called Megan back and told her Tracy hadn't called me.  Megan said she would call Tracy and that she, Megan, would call me back.  An hour later I hadn't heard from Megan, I called and she left for the day.  It is now after 6 PM.  THe stove will get installed tonight (just got a call from the installer....who, by the way, according to Megan is not qualified to set up the frig.)....but the frig issue is totally unresolved!!   I am truly sick of this.   Best Buy does not train their employees nor do the employees give a darn about customer service.  Because of Best Buy I had to rearrange other tradesmen (we are remodeling) at a big inconvenience to everyone.

Hello tulev,
While unforeseen complications can cause unexpected delays, it seems something went wrong at every turn. Misinformation and multiple missed appointments would frustrate me too, and I can only imagine this frustration turned into aggravation with the poor service you describe from our technicians and scheduling agents.  I’m sorry for any inconvenience this may have caused.
After pulling up your account using the email address attached to your forum profile to see how I may help, it appears your concerns have reached Terrance from our executive support team, and he is currently researching your case. I’ve let him know that you’re looking for an update, and he should be in contact with you shortly to help figure this out.
Thank you for your continued patience,
Alex|Social Media Specialist | Best Buy® Corporate
 Private Message

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    http://docs.info.apple.com/article.html?artnum=58641
    The latter article may not explain directly why your last couple of disks failed to eject, but if you used a non-standard disk, or one that had an adhesive label on it which suddenly got into the drive, it might have affected the ability of the drive to eject properly.
    Yes occasionally you do get bad support, and occasionally a repair is flawed, but that's why when you call AppleCare and you have a problem with a repair, I recommend you speak to customer relations. They'll set you right.

  • Hi since I put the new update on my ipad. The sound quality on the ipad is very poor and just wondering is there going to be a update to sort it out.thanks

    Hi since I put the new update on my ipad. The sound quality on the ipad is gone very poor it's sound very tinny. I just wondering if there is going to be a update to sort it out. Thanks

    Hello Tollykev,
    Thank you for using Apple Support Communities.
    It sounds like you have some audio issues with your iPad after the iOS 7 update.
    I want to recommend the following troubleshooting from the article named:
    iPhone: No sound or distorted sound from speaker
    http://support.apple.com/kb/ts5180
    Verify that the volume is set to a level you would normally be able to hear.
    Ensure that there is nothing plugged in to the headset jack or the dock connector.
    If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
    Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
    If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
    If the iPhone is paired with a Bluetooth headset or car kit:
    Try turning off Bluetooth.
    If you experience difficulties with the Bluetooth feature, follow these troubleshooting steps.
    Restart the iPhone.
    If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
    If the issue is not resolved after restoring the iPhone software, please contact Apple Support.
    Regards,
    Sterling

  • NB205 - very poor product and service, do not buy Toshiba!! Completely dead in 6 months

    I am posting this to warn as many people as possible to avoid buying Toshiba in the future.  Not only was the product faulty, which I can understand sometimes happens w mass production.  But the service was completely unacceptable, which was the deciding factor for me.
    1.  My new Netbook NB-205/BL started intermittently shutting down for no reason (complete black screen, not even to blue screen).  By the time I returned home from my trip it had stopped working altogether.  The power light will come on, and the fan/hard disk will try to spin for a split second and then go silent and stop completely.
    2.  Upon calling tech support who walked me through a bunch of diagnostic attempts (removing and re-inserting battery, etc.), they concluded it was dead and I needed to send it in.
    3.  The only thing I really care about is my data as I had stored a bunch of invaluable photos and downloaded about $200 worth of Amazon MP3s since receiving the Toshiba NB205.
    4.  Tech support assured me they would back up the hard drive for me and ship either a fixed or new computer with all my data still intact.  They asked me to register it w their warranty department and call them back so they could send me a shipping box to send it back in.  I did all that and it's been >3 weeks and no box.
    5.  So today I called Tech Support again and the guy goes "Oh yes, you have shipped your computer in for a hard drive failure?".  At which point I had to explain how A) it's not a hard drive failure B) I haven't shipped anything anywhere because I never got the box I was promised.
    6.  Then I proceed to ask him again if my data would be safe, to which he informs me it's Toshiba policy/practice not to back up data for customers.  I found this to be unacceptable and then I didn't know who to trust so I asked for a supervisor.
    7.  This supervisor wasn't able to help me either as he further informed me that they will not back anything up for me AND that I had to pay for shipping AND pay an authorized Toshiba Repair Center to back my hard drive up.
    8.  I suggested what everyone who I've talked to has said:  Toshiba could send me a new computer since they've diagnosed the old one as being dead.  I could swap out the hard drives, or they could send me one without a hard drive.  And I could send them back the dead NB205.
    9.  NO was the answer.  Toshiba wouldn't do anything for me, because software issues are NOT under warranty.  And backing up my hard drive is considered to be a software issue.  I repeatedly told him that it's their defective hardware that is causing the need for data backup.  But this went ignored and I was told they don't cover anything in this case.
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    10.  I finally asked him how he would feel if he was the customer, and if he felt this was any way to treat Toshiba customers.  He replied by saying they have a process, and this is the process!
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    I was SO wrong!!!  Let this be a message to all people out there, as I did read these forums before buying my product, but the NB205 was so new it didn't have many posts.
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    Ming Wu

    It isn't that difficult to back up the data from the hard drive.  You can easily do it yourself for about $20.  http://www.datarecoverytutorial.com/recover-data-from-failed-laptop-notebook/
    As for Toshiba backing up your data, ALL of the manufacturer's have that same policy.  NONE of them will backup the data for you nor will they guarantee that your system will be returned with the existing data intact.  This is spelled out in the Warranty documents and is fairly common knowledge amongst most computer users. 
    If the data was that important you should have been backing it up to USB flash drives, a usb external hard drive, or some other backup device on a daily basis just for this very reason.  The fact that you failed to do so doesn't make it Toshiba's problem.
    If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

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