Awful experience in Apple Store...can't find how to complain

Hi everyone.
I had a terrible experience in an Apple Store tonight and I'm not sure where to go on this website to get it rectified. Maybe someone can point me in the right direction.
I had a Genius Bar appt at 7:40 to look at my phone. I went around 7 because I had a little shopping to do first. I went to the store and asked if there was an earlier slot I could take. The gentleman said I could have a seat and the girl would wait on me. I wasn't sure who to sign in with so I went to the bar. I had my mother with me who is on chemotherapy. We both sat and waited. We figured out we were sitting in the wrong place and after asking the check in guy again, sat at the right table. The girl who was working on the phones said nothing to me or my mom and kept working on everyone's phone. I told her I could come back at my appointment time, and she rolled her eyes and said "you can wait".
After about 20 minutes, she took a person who came to the table after me-and then I asked to speak to a manager. The girl laughed, walked in the back and pointed to my mom and laughed with a coworker, and came back with a new phone for someone.
We waited ten minutes and no manager. I tried to ask another worker, but they must be trained to ignore you. We ended up leaving because my mom couldnt stand that long. Now I am out the forty mile drive, the gas, and the time it took for me to wait for a college kid to decide they didn't want to hep me because I was with an advanced stage cancer patient.

Sorry hear about your bad experience! Go to http://www.apple.com/retail/feedback/ to give feedback to apple. Have a great day!

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